I've been to this location a few times when I just wanted a quick bite off I-80. Both times were just disappointing: dry burgers and stale/undercooked sides each time. Service is always is always rushed. They get one order, and say "ok that's all, so your total will be..." it's like they don't pay attention with their preconceived notion that you're done, and make you repeat whatever after. But I'll never go back because they forgot a chicken sandwich. They apparently needed 2 bags for 2 burgers, chicken sandwich, small fries, and jalapeño peppers. So how can you miss the chicken sandwich if you split it in two bags? read more

This spot is a good go to for late night meals and when you are strapped on time. Today I tried the brewhouse burger and garlic fries ($2.19 for the fries). The fries and burger were just ok. Burger patty was dry and there wasn't much flavor. I actually added the buttermilk sauce and it tasted better. The garlic fries taste like typical garlic fries. I will probably stick to the tacos and value burgers. The curly fries are always a good choice. I do wish they had a kids meal that had a small toy or prize like the other fast food chains. read more

Jack in the Box - Brew house burger..patty was dry - Fast Food Near Me - Hercules, California

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I've been here 3 times now and every time they have got my order wrong! I've ordered the spicy chicken sandwich with NO cheese. Each time it's cheese on my sandwich but this 3rd time I asked for no lettuce and no cheese and there was cheese on the sandwich and when I took it back and they remade it they had lettuce on it. Plus they gave me cold curly fries. I was just over it and went home in disgust. Never again will I go to not only this restaurant but also the entire chain. read more

The lady at the drive through window is very rude. When she asked to clarify something, she said "huh?!?". I could also feel her trying to rush me with my order. Very unprofessional, sounds like these are a bunch of kids who hate their job. Who knows what they're doing to our food so I won't bother coming back here again. read more

The staff is hostile and rude. They are also encouraging the spread of corona virus by not letting the public wash their hands.

I ordered the chicken tenders meal with curly fries and what I received was inedible. There was standing grease in the box and when you picked up a tender it literally dripped. Honestly this pissed me off so much I paid money to eat a meal, and I know it's not a restaurant so I'm not expecting a lot, but to be given food that I couldn't even eat... smh. I usually go to the Jack in the Box in Pinole and I will continue to drive out of my way to go to ANY other Jack in the Box. Honestly I hope they close this place I have been here to the one in Hercules a couple of times and every time the food is trash. Usually the meat is all rubbery and over cooked, and the fries are overdone but this time, the over greased toxic tenders were the last straw. I don't understand how a person looked at that and thought it was serve able. read more

Jack in the Box - The most greasiest chicken tender I've ever seen.. - Fast Food Near Me - Hercules, California

Went here tonight to grab some tacos and they were stale and cold like they've been sitting out waiting to be ordered. Definitely was not made to order. I will not be returning to this location read more

Curly fries was amazing as always, but their chicken burger is not good. The meat was dry and stinks , smells like expired or not fresh chicken. I know this because I'm pregnant so I'm extremely sensitive to smell and taste. I had two bites and threw it away, don't want refund or report them but if I'm right about their meat , I don't think it's ethical to use meat like this. Don't recommend getting their chicken burger . read more

This is the worse Jack in the Box I've ever been too in the area. The girl taking my order thru the drive thru was rude as hell and kept hurrying and puffing when I was correcting the 2 orders she put in wrong. Also when I got my food home it was still wrong. I'm lactose intolerant and everything had cheese it which I'm positive I'm said NO CHEESE; I tend to say that at every meal so I would remember very well. I won't be coming back to this location. read more

Staff is unfriendly always rushing customers order are always mess up dirty and smells really bad in the restroom and are always dirty I just move here almost 2 yrs ago I will never come back here especially for the bad service read more

I know it's late night but the one thing I hate is not receiving my full order. If I can't drive away with confidence that my order is all there then I can't trust that establishment....... this is an old post I never put up but now I'm completely done with this jack in the box for the attached photo. To many times has something gone wrong here that I will drive one exit farther just to feel like I don't have to look over my shoulder every time I order two tacos read more

Jack in the Box - Taco with no meat completely destroyed right out the bag. - Fast Food Near Me - Hercules, California

Here's a few tips for Figueroa... Ask your customer if they would like anything else instead of assuming they are done ordering. Learn ENGLISH. Communicate with your co-workers especially if you just walk away from the register so they know where you left off! Learn that constructive criticism is to help you! Do t forget to give receipt or order number. Listen listen listen to orders!!! No ketchup and mustard means exactly that!!! The one guy working was the only one trying to get all the orders done. Kept asking for help and get the orders out. Then this girl in the back came out of nowhere telling him to not yell at her girls like that. The guy wasn't even yelling. He was just trying to get idiots on the same page. Drive they was broken on 1/14 Figueroa you hella suck at your job! Maybe work the grill and have zero contact with customers until you learn how to speak some god dam English! read more

This place is really dirty from the front doors with finger prints all over it to the garbage cans all filled to the rim, and the tables are always dirty. The manager should really be ashamed of their self. The location says their open 24/7 a few times I went on my lunch around 7p and they were closed . Lights off inside and dark read more

First off they didn't have any butter milk aka ranch, like tf you didn't order more when y'all seen y'all was low. Then I ordered 3 orders of churros and she put all 3 orders in ONE BOX!!!!! When was you ever taught to do that during training. Just flat out LAZY!!!!!! Then to top it off I asked for EVERYTHING FRESH AND ITS NOT FRESH!!!!!!!!!!! She simply failed!!!!!!!!! The only thing she did correct was hand us our food!!!!! read more

Bad customer service, manager at register takes orders and handles food without washing hands or wearing gloves.

There was a lady that was working and took my order. She was rude and inattentive. When the order came out she forgot half my meal and the sauces I asked for. Horrible service read more

Would give it a zero if it let me. Do yourself a favor and never go here. Always missing food or drinks. Messing up orders right and left. Terrible workers. And worse service. read more

Worst customer service I have ever received at a fast food place. I went inside to order some food, and the cashier was not friendly at all. She was taking the orders as if she was doing me a favor. After handing me my food, when I checked for condiments, there was none. I asked her for some ranch, she just left it on the counter and ignored me. No thank you, no nothing. Only giving one star for the food, which was alright. read more

This place is ridiculous. My friend's credit card was stolen and being used here just minutes ago but no one can answer the phone when we call. Thanks jack in the box, for supporting thieves and helping out your neighbors. You'll surely be losing my business. Update: After an hour of calling and dealing with phone lines trying to keep my calls from going through I was able to speak to a woman who answered saying "hello". When I asked for her name she refused to give it and then said to hold on and hung up. Classic. Very professional and customer friendly. read more

Was a two now its a one. I haven't been here on years. Today September 2019 im like "let me get something real quick" nothinf changed! Im literally only person in like for liks 5 minutes and not one person working acknowledged me. Its so bad that one black dude goes ro the casj register and does whatever on it for like two minutes and then walks away. Again nobody said a word to me. Im writing this review as om sittng here. Garbage customer service, i worked these type of jobs before and aint no way in hell any where i worked you ignore the customer.. Now before im finished typing this a latino just walked in and immediately i hear "hi whay can i get for you" im still in here ans nobody said shit to me. I'm done, you can talk that how you want but ill never come back to this establishment in life again! read more

Closed lobby at 4:51 pm very wack please reprimand very poor service .i needed to add 16 characters

I just went around 9 am in the morning even this restaurant and it was totally frizzing inside the restaurant and they don't have a heater inside a restaurant and why we have to pay Tex !! I think they trying to save electricity and it was very quiet there is no table they took to long to prepare my order read more

I have enough check ins that yelp asked me why I keep coming back. My answer is simple; they stay open late and the food is not bad.

Please corporate you need to put this location in check cuz many times they be messing up badly in all kinds of way from food quality to terrible service. read more

Jack in the Box - look how oily this crap is!! - Fast Food Near Me - Hercules, California

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Yes, I know it's fast food and yes, although I've been lucky enough never to have worked fast food, I realize how terrible it must be to have to deal with rude customers and incompetent shift managers. However, in all my years of going to fast food restaurants since I was a child, the two Jack in the Box restaurants in Hercules and Pinole are the worst I have ever seen and set a new landmark standard of incompetence and dis-service. I've been going to Jack in the Box in other areas for years, ever since an ex-girlfriend turned me on to them shortly after my college days. She liked them because they always seem to have different or interesting concepts for a fast food restaurant. Back then, no other mainstream fast food place was daring enough to have asian teriyaki bowls, egg rolls, taquitos, or philly cheese steaks. I'm not big on fast food, but hey, Jack is one cool CEO, way better than that other clown! :) Anyway, my elderly parents often wanted fast food when I visited them on weekends and we often ended up going to this particular JIB in Hercules for takeout. The JIB in Hercules has the dubious honor of being the very worst and mis-managed fast food restaurant I've ever been to in my entire life. The workers fall into two categories here...most can just barely speak english and those that can have an attitude and just flatly don't care. I'm not saying that to be mean, just a statement of fact. Don't even think of leaving this restaurant without checking your order first since practically every single time we have been there, they have gotten something wrong. Also, I realize it's not Burger King, but heaven help you if you try to make any change in the standard fare (ie, no cheese, no tomato, etc), you will not get it your way. Even more sad when you consider how slow they are too. You can tell that some of the workers are decent and trying to make an effort (while others have a major attitude), but when you have a problem with your order practically every single time, its pretty scary. The last time I was there, I checked our order before leaving the store and it was wrong. Hey, things happen, right? I went back with a smile and they re-made it two more times and still couldn't get it right. After three tries (same visit!), it was still wrong. I just couldn't believe it!!! I'm always super nice and respectful (it's my nature) in restaurants, especially fast food, for fear of retaliation by the food preparer, but jeez, even the pope would have been pissed off. I calmly just asked for my money back and went with my parents to the other JIB in Pinole where that time they got it right. I then called the 800 # on the receipt and spoke to a very understanding corporate person to explain the situation. Not that I wanted it, but they sent me a free meal coupon. Even for fast food, one expects at least a minimal level of excellence or at least some semblence of competence. When service is this bad, its a real tragedy. Although it's easy to blame the workers, ultimately it comes down to bad management. The manager should be overseeing to ensure that the location is properly staffed and trained. When that does not occur, this is the result. The Jack in the Box in Hercules is an embarassment to the entire Jack in the Box chain and I know they are losing a ton of business as a result. Its so bad that I just can't believe this location has not been closed or audited by the corporate office. The Pinole location is has the same team (same owner?) and is almost as bad, but that's another review. Nowadays, when my dad wants a fast food burger, I take him to Arby's near Appian Way for a "six dollar burger". Much better in every way. read more

Okay, let me start off by saying that you work at freaking Jack-In-The-Box. If you are unhappy with your occupation -- change it. Is it my fault you work at a fast-food restaurant? No. But since you do work there, why don't you do your damn job right? The lady at the drive-thru tonight was absolutely lazy. She pulled a fit when I politely asked for a cup-holder. She didn't ask what sauce I wanted for my chicken tenders, so good thing I checked my order before I left. And when I did ask for ranch, she threw another fit when she put it in my bag. Dear Lady, you have to power to change your life. I believe in you. Sincerely, KAE read more

Went to buy my son a breakfast sandwich and it was burnt!!! How the hell do you burn fast food??? read more

Jack in the Box - How the hell do you burn fast food?? - Fast Food Near Me - Hercules, California

Breakfast, lunch, and Dinner 24 hours a day? You're not dreaming. It's Jack In The Box. This location is near where I live and they actually get my order right almost all the time. If you've never had breakfast here I recommend the Supreme Croissant or the Sausage Croissant. A quick heads up though, they come with mayo on them so if you think that's weird or if you don't like mayo, tell them to not put any on it. If you're getting lunch or dinner, I recommend any of the Ciabatta burgers or sandwiches. The Chicken Breast Strips are also really good. I used to have these at least once a week with Red's Hot Sauce and ranch. If you've in the mood for something low fat, the classic Chicken Fajita Pita is where it's at. If I don't have time to make a meal or go to a regular restaurant, Jack In The Box is usually my first choice. Did I mention this location is right next to a Radio Shack, Starbucks, Extreme Pizza, Kinder's, and gas station? read more

A roach was found on a salad we ordered. Gross, should be shut down by the health department.

The bread to our burgers was stale and the curly fries were not hot and crispy they were cold and tasted like card board

Been waiting 5 mins for my iced coffee... Theres not a lot of people right now too.. This is very frustrating and staff doesn't even care lol. Avoid this place!!! read more

I just came here to use the restroom and saw an employee in the restroom at the same time and he did not wash his hands. Don't eat here!!!

Got curly fries instead of my order of curly fries burger. Tried to explain they made a mistake but they wouldn't listen

They deserve a minus. The cashiers were very friendly. However the manager need to learn about safety and being clean. I witnessed her drop my food on the floor and continued to bag it. I said no you dropped you must make another one. She said it's only the box. I said no make me another one. I stood in from of the register to make sure they made another one. How can a manger think that was okay? I don't think I'll be visiting this location again. read more

I only used to like jack in the box for their curly fries but after coming here so much and between them getting my order wrong two-three times in a row I just gave up. Food is just always burnt and stale. Idk why my boyfriend eats it so much. read more

Even when it's 40F outside, they still don't bother to turn on their heat. Too cold to eat!

I can never understand what the damn person is saying over the intercom and that annoys me.... Just at this location. I enjoy Jack In The Box. But.... Not this particular store.. I'd rather drive a little further for a little better... But then again that doesn't happen often. Food is semi-fresh... But what can you expect at a fast food place? read more

Ordered late at night from drive thru. Ordered. Paid. Got food. Before I drive off. I check if everything is there.. They forgot my fries and never got any ketchup or sauce for my chicken tenders. The lady literally just handed me the food and left me there. Didn't even check if everything was okay. We couldn't see anyone thru the windows and after honking 5 times and waiting a couple minutes, we just left. Never coming back. read more

They never get ur order right when u go thru the drive thru. You get the wrong item or u don't get it at all. I'm done supporting this local business read more

This is crazy y'all.Its been long time I quit working here and I have never had any problem coming here.Just today,I was just trying to order some food.The owner just approach me and accused me that I came here just to get free food and called me I'm stealing from her.I was not feeling it and I just left.Y'all this is how they treated their employees here!Fo'real y'all this place is wreck and how the management treat their customers. read more