Went to get some Jack in the Box going in the drive thru, took my order and the staff in the drive thru was friendly. When I got my order everything was there when I got my order. The food was just okay, my jumbo jack lacked freshness of the veggies that were inside my burger and the tacos were not that crispy, a little soggy and not crunchy. My egg rolls were good and the other sandwiches were good as well. My overall experience not too terrible, could have been worse. read more

I came by Jack In the Box in the morning. It is hard to get out due to cars not allowing anyone to leave the parking lot. The drive thru can be hectic with lines coming from Pinole Valley Rd. The inside of Jack in the Box is maintain. This location has been there since the 1980s and they still manage to keep the inside maintain. I enjoy getting my breakfast at Jack in the Box compare to going to Burger King and McDonald's. Thankfully i get coupons in the mail to use at Jack in the Box. 2 for $3 Breakfast Jack is good. read more

No good. My curly fries were all the little pieces. I ordered drive thru. When i got home i saw this read more

Jack in the Box - Burgers Near Me - Pinole, California

I can't tell you the number of time my order was missing one or several items and it's typically incorrect. Phone number also doesn't work to contact them. Sooooooo. read more

Got the order all wrong did not pay attention to my order and then ask again at the window n yet still got it wrong and I call n no one Answers the phone. English would help. read more

Hubbers didn't feel like homecooked breakfast (if I didn't know any better, he just didn't want me to work, although I enjoy it) and opted for a supreme croissant breakfast sandwich at JIB instead. So, I went for a short drive. The one closer to home was closed due to a power outage (which sucked for the workers because they were there just hanging around outside waiting for what to do next.) This place was kinda around the corner (like within a couple of miles kind of corner) so the drive was no biggie. It also helped I was the only one going through the drive through. Got Hubber's preference and I went for the loaded breakfast sandwich sans cheese. VERDICT: the food was really good! Made to order is always a plus but the quality was beyond reasonable! It really hit that hunger spot head-on! So, my last experience with another JIB was that it was a little pricey. (Good, but a bit pricey.) This time felt a lot more reasonable. FOOD: 5. No snags here, even Hubbers liked his food. SERVICE: 3. Little interaction with the staff since it was a drive-thru experience. VALUE: 4. More than fair. PARKING: N/A. OVERALL: 4. I looked at the receipt and was given the option of doing a survey for a BOGO free sandwich (Supreme Croissant or Jumbo Jack.) I took advantage of this which made my next trip to another JIB even better. Keeping them in mind should the need for a quick grub come up! read more

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My goodness where do I start. Been coming here for years. The Latin lady with the glasses that works the drive thru needs to go somewhere with that horrendous attitude. I had a huge issue with her 2 years ago and just this morning she was at the drive thru. I'm not sure what her issue is. She's not a fan of the online order. I ask nicely for bbq sauce and she tells me oh I put ranch in your bag already. She didn't give me the bbq sauce till I reached in the bag and gave her the ranch back. Pretty ridiculous. Also very bad customer service skills. I respect my elders, but if your gonna deal with customers you need to be have compassion. If not work somewhere else honestly. The food is also hit or miss at times. read more

This morning I was hurrying home and passed this way to pick up a bite to munch on. The drive Thur line was long but went by really fast! I even tried a new item that was advertised on the menu. $5.99 for The Cluck sandwich with a special sauce, fries and drink. The meal was good! I asked for an iced coffee mocha instead of the choice of soda. The coffee cup design it had was Christmas festive! Joy to the world and try this deal out so you don't miss out! read more

Jack in the Box - Burgers Near Me - Pinole, California

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Horrible place, mistreating of the workers by superior staff is wicked and inhumane. Food quality is downright awful. Terrible customer service, I mean I understand a new worker trying to get the hang of it and that's always excusable but when other rude ass workers yell at you through drive through or at the front register, it's just all bad manager and assistant manager are doing a horrible job.....wouldn't be surprised if this Jack gets taken down soon, would be for the better or maybe hire new and better, talented, young and more respectful caring managers to uplift this once and beloved local fast food restaurant!!! read more

I know it's nice and important to know Spanish but I think it's important the guys who work there know the minimum of English too. I just gave up to order there. ‍ read more

Order some tini tacos and they came out disgustingly soggy! Also got a garden salad and it was all carrots... the food here os terrible

Just came from Hercules one, told me they weren't open & their supposed to stay open 24/7. Arrived here and low and behold, THIS LOCATION IN PINOLE is open. Thank you got my fries and soda finally! Recommend for a late night snack. It's 3:48am lol hard to find anywhere to eat late anymore.. read more

Fast service - never any food issues here. Big shout out to Junior (name on the name tag) at the drive thru- always energetic and super friendly. read more

How is this considered food? The breakfast croissant has bacon that is basically leather and the hash browns taste like old nasty oil. This is beyond awful. How are they in business? read more

Okay, so this just happened. We decided to order some food from Jack in the box because my kids were hungry. While enjoying the mini tacos, the last piece of tacos almost went in my stomachs as well. For some odd reason, this piece of mini taco stared at me and stopped me from eating it. This is when I spotted a paper clip in the taco shell, it was actually embedded in the taco shell. Oh I definitely freaked out because I'm wondering WHAT IF my kids ate this. Well, I of course took a picture and sent it to corporate, I missed their call but I emailed back. No response what so ever. This is health hazards! This needs to be address asap! So people, please becareful! read more

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I appreciate the 24 hr drive thru. I love how crispy and crunchy the French toast sticks and the sourdough jacks are when I order at this location. My only true vice with this location is the regular tacos. They're always soft and cold when I order them here. Solid pass on the tacos but otherwise a good fast food chain. read more

Jack's Customer Service Skills Need to Be Resuscitated , STAT! SITREP GAH! "24 HR" it is NOT! I really don't want to go "HATIN" on JACK. Me and the Jack at this locale have had a strong mutually beneficial relationship going back almost 15 years. He's been there for me to help with the post-SF Clubbing munchies as my carpool - or myself solo - go trekking back on that (seemingly) long drive to Sacramento. From Breakfast Jacks, 2 for $1 Tacos, and the occasional Sourdough combo, Jack has satisfied the internal combustion needs of my system just as much as the Chevron next door satisfies the gas tank of my vehicle. But..... "IF IT SAYS 24 HRS YOU SHOULD BE FREAKIN OPEN!" ...this is the 3rd time in a row that I've hit the Pinole Valley Jack-in-the-Box between the hours of 3am and 4:00am and YOU (Jack) have been closed! Some shit-poor excuse of conducting "system maintenance". Well guess what - if you SAY you are open "24 HRS" but you are CLOSED consistently between the hours of 3am-4am, then you are NOT "24 HRS", are you? This is not difficult arithmetic to surmise and it's FALSE advertising to take offline ONE of the most important hours ("3am-4am") that would give you the bragging rights in the first place to SAY you are actually open "24 HRS." Change your freakin sign to "OPEN 23 HRS" and employ a bit more truth in advertising. THE LOWDOWN Your customer service SUCKS when you advertise one thing, but then you don't step up to the plate to meet YOUR OWN advertising.,, read more

Jack in the Box - Jack's customer service skills need to be resuscitated at this location. - Burgers Near Me - Pinole, California

Food= -F or F minus. This location continues to serve up the worst food of any JinB in the area. The problem is, they slam the food ahead of time, and then keep it warm until it's dead. Then they still serve to unsuspecting customers. STAY AWAY! read more

Always a great experience. Quick and courteous and food is on point. Awesome. Paying attention to detail and making sure you get your order correct is appreciated great service great team. read more

In this town things are dead after 2 am except the Jack in the Box... therefore no shame in coming here. Long lines at the drive through for your midnight burrito. I suspect from some drunk guy in front of you demanding some item off the menu that doesn't exist. I overheard somebody requesting a crunchy something or another. When people are hungry and they have to wait things go crazy fast. I heard some honking and yelling out the window. Some polite young people attempted to go through the drive through without a car and without a doubt they are now left traumatized for life. This is in a nice new area. A beautifully built Chase bank nearby and a trendy Mels diner also a neighbor... but this location leaves something more to be desired. read more

Horrible service, the person at the drive through not only ignored us until we yelled for attention she had was rude and ended up going as far as to tell us to leave when she was the one giving us attitude, definitely not coming to this place again. Worst jack in the box around! read more

Worst customer sevice! Bad with taking orders . Just a waste of time and money! Never going to this place again!! read more

They gave us a raw burger ! My chicken sandwhich was also not fully cooked. They also forgot to give us our card back, we had to remind them. Wouldn't recommend this Jack read more

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Was starving and wanted a bite on the long drive home. The other night I asked for no onions on my jumbo Jack (simple enough) and received a plain sandwich. PLAIN. I was sad read more

Double check your order before you leave. They messed up my order twice already during graveyard. Why isn't the cashier double checking each order before its handed? read more

If I can avoid this place, I do at all times. Worst customer service in the history of Fast Food. I thought it was policy to give the customer their receipts? I guess I was incorrect because when I asked today I was yelled at. Won't go here again. Thanks Jack! read more

I ordered a Ultimate Bacon Cheese Burger... the only problem is that there is no bacon. I gotta say, I like Jack In The Box's food but this store really got to do a better job on giving the RIGHT food. This isn't the first time I'm getting the wrong one... and every time it's something missing or done wrong. It's almost like they're doing it intentionally. The problem is you usually won't check your burger until you get home, it's not like missing a whole fries. read more

Worst customer service ! They messed up with my order for three times in a row and made me drive for more than 20mins. Nobody ever apologized. Not going there ever again. Wasted my time, gas , money and energy! read more

I got a chicken sandwich meal and the chicken was not cooked right I have came here before in the day time and didn't have a issue only had a issue coming here at night just ruined my whole night biting into a Raw chicken sandwich just nasty for sure not coming to this location anymore use to come here every other day but not anymore. read more

I ordered four breakfast jacks today just to hear my order repeated in the back, "4 breakfast jacks, no mames!" I don't mind the Spanish at all, but I don't like being told that I suck for ordering four breakfast jacks. I'll be writing a letter about this. read more

The cookers in the back don't wash their hands. And their disrespectful as hell. This place is dirty and horrible I asked to speak to a manger and they yelled at me saying she wasn't there. If the managers can't manage their own employees she's doing a bad ass job. Don't recommend read more

Watch out everyone they do not wash their hands or change gloves. I watched her take money from the car ahead of us they left after they received the food. I paid and watched her take my payment then she try to have drinks with the same dirty old gloves that she wearing. when I asked if those are same gloves and asked her to change them she told me if I don't like it I can go home and make some food or I go somewhere else. They also shorted my order. I called Corp and left a message Poor customer service poor handling of food and in this time of uncertainty im dumbfounded they haven't been shut down. read more

On the way into work from Albany, this Jack In The Box is an easy stop off the freeway and back on for a breakfast. The folks here are usually nice, especially considering what this job pays. However, stick with croissant versions as the microwaved biscuits are mushy, instead of being flaky. read more

I just don't know why there's so much dislike about this place. I've had nothing but good stuff in my belly =) Service here has been great! Food is good, nothing to really complain about. It's fast food & the best around town. I usually come here when I'm feeling broke. I get the 2 tacos for .99¢ & the chicken sandwich for .99¢ & if I want to splurge I add a tomato for .10 extra. Woohoo!! read more

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I'm pissed. Went through drive thru, paid for both meals. Drove home to Benicia to find they only put one of the sandwiches in the bag. Called to complain and person had no remorse or empathy. Check your food before you leave otherwise they'll rip you off. This is unacceptable. I'll take my business elsewhere. read more

LMAO @ ALL THE 1 STAR REVIEWS. I DON'T DOUBT THEM AT ALL. True story... It was New Years day and I just came out of a party I went to with my girlfriend. We had gotten really hungry so we decided to visit the drive through which had 20+ cars packed, no joke. We were patient enough however and decided to wait but after an hour or more we pull up to the window anticipating the food we ordered. Then the cashier has the gall to say that the system is broken down and that they were unavailable to serve us because of some complications with their system. BIGGEST CRAP EVER @ A FASTFOOD PLACE. Don't go here if you see a line of cars just in case, there's many other places nearby like In&Out at Richmond Hilltop. read more

I really can't complain about my local Jack In The Box. Well, I can...but why? Here are the reasons why I won't complain... (1) The drive-thru is open when I need it to be (after hours on a weekend) (2) They get my order right...but even if they didn't I would still eat it because greasy foods sure taste good after a night of drinking (3) They don't give me dirty looks when I ask for extra buttermilk (4) They always say thank you and wish me a good night. That's pretty darn cheerful for having to work the wee hours of the night. I, on the other hand, would not be so cheerful. As long as Jack In The Box continues to stay open 24 hours on the weekends and doesn't give me a reason to really complain, I'll go back...once in a while. read more

Wow, I just realized how long the review I just wrote for Jack in the Box in Hercules was. That particular location is the winner of my all-time worst fast food restaurant award, a landmark achievement of incompetence, bad management, and dis-service. This Jack in the Box in Pinole s#cks in a different way. Don't get me wrong, they still screw up their special orders with regularity, but is still much better than the one in Hercules, perhaps because they see more traffic. What's awful about this location is the attitude that you get from the workers here. Personally, I think it's the same owner as the Hercules location since the staffing seems similar. I think I have even seen some of the workers here at the other location before. Regardless, this location in Pinole seems just a little more competent and a lot more rude. After getting fed up at the other location, my parents still wanted Jack in the Box, so I started taking them to get food at this one which is just one freeway exit away. Well...this one managed to screw up our orders as well. Now if that's not bad enough, this one had an angry little woman with an attitude overseeing the operations who got my order wrong who then insisted and swore up and down that this is what I had ordered. Excuse me? I only order the same exact thing for them every single time, but no, it must have been my fault. Yeah right. Even if I had ordered wrong (which I am certain I did not), I have to question the intelligence of a manager that argues with a customer over their order. Are you kidding me? With the kind of people skills that she possesses, I hope she enjoys what she is doing for a long time since that's all they can ever hope to accomplish in life. Since the problems I've had at both locations are in the daytime, I can only imagine how much worse they get at night. Grrrrrrrrr. Looks like all the other Yelp reviews say the same thing. Both JIBs in Hercules and Pinole totally s#ck!!! *We now return you to polished classy mode...maybe I'll review Gary Danko next...LOL* read more

Once upon a time, I worked at this particular JiB. (Once upon a LONG-ASS time ago, I mean: fifteen years have passed.) So I have a little insider information. It's a bit stale, but I think we can extrapolate from it to cover the present day. The manager was evil. After observing him for some time, I came to the conclusion that there is nobody more angry and unhappy than a corporate fast-food manager. The franchisee at least has some freedom to run his restaurant as he likes; the corp guys are beholden to the higher-ups. This causes them tremendous psychic distress, and usually results in taking it out on the employees. In the case of our evil manager, he did things like hit us (!), make us work late and then clock us out to avoid paying overtime (!!) and have assignations with his mistress in the walk-in cooler (!!!). That last thing wasn't really directed at the employees, I just happen to think it's pretty funny. And then there were the customers. I was just a teen trying to make a few bucks in an economy that wasn't exactly welcoming for someone with no experience and no education as of yet, but that didn't stop the lardy masses from treating me and my coworkers like mess scraped from their shoes. Note to all fast-food customers everywhere: if your order taker isn't exactly bubbling over with enthusiasm, keep in mind that he or she has probably been insulted six ways to Tuesday by customers already, and most likely the boss as well. It's hard to be perky in those conditions. Anyway, I tried not to take it too personally, given that most of the people who treated me badly had clearly failed at life, and needed to take it out on somebody. Circle of life. Now, the food: don't do it. read more

Maybe it's the crew at certain hours but the drive thru person seemed confused when asked to add a fried egg to a sourdough jack! Mind you, we've ordered this before at the same location and never had any issue. The crew isn't as friendly as other places and they're not very organized. They've missed some items in orders several times. read more