I ordered the Munchie Meal and it was pretty good. Service was quick from taking our order to getting it. There were a couple of people eating when we arrived. The dining area was clean and tidy, soft music playing in the background. read more

I can't believe I went back! I was starving and waited a half hour and they got the order wrong. At least when the public hair was in the food the order was correct. read more

Lousy dry burger with stale toasted bun. You can tell it's old Very dissatisfied Cheap ingredients read more

ordered an ultimate cheeseburger meal. The place was clean, the personnel very polite. The price was decent considering the size. I ate my lunch at peaceful fast food place. I dont remember when was the last time I had lunch at Jack in the box. read more

MAIN ISSUE: EMPLOYEE VAPED E-CIG AT DRIVE-THRU REGISTER. Thanks for causing me to almost go to the hospital for the allergy exposure. Huge health/safety violation. Not even covering the fact that the employee was operating on another employee's cashier account, ran up order wrong, couldn't even handle the refund adjustment so he tried to hand me "cash equivalent" from his own pocket until he got another employee on the phone to supposed refund the entire transaction. He vaped during the initial refund process; once he vaped I had to refuse the entire order as to the contamination. read more

I had a home delivery, I caught the delivery guy on my ring camera taking a sip of my soda and putting the lid back on

Gave me the wrong sandwich twice after I asked them to fix it. Also literally found a bug in my food, so don't eat here. read more

I don't know why Jack in the Box gets such a bad wrap. Yeah.. they have some weird food like their deep fried tacos, but there's a market for that. And sometimes I think some people have Yelp accounts just so they can complain. I go to this Jack in the Box often. Not because I love Jack in the Box, but because it's the only drive through in this part of town. The next closest is yet another Jack in the Box. They have breakfast around the clock and it's usually pretty good. Can't go wrong with curly fries and the drinks are HUGE and ice cold. I actually love their burgers. They're so much better than McDonald's or In-n-Out and if you fill out a survey on your receipt, you get a free burger on your next trip. My only real complaint is the place is a little run down, but it's old. I think it's been here in this gas station for about 15 years at least. And the workers are pretty typical for fast food workers. One time I ordered curly fries and they gave me regular fries. I said, "I ordered curly fries" and the lady had the nerve to argue with me by saying, "well, it says regular fries here on the screen." LOL! Come on. read more

So im rating this jack in the box 5 stars because of the fact that it's close to us and because the manager Walter helped us out in a situation so I accidentally placed my order on the wrong Valley Road location and upon pick up o asked if my order was ready and they couldn't find it. Walter nicely asked if I had placed the order on the wrong location and I surely did. Nonetheless he gladly told me he would call the location cancel the order there and promptly make it for us. Our food was served to order warm and very delicious thanks Walter. read more

Came to have Jack's as I was craving the tiny tacos and yes not the healthest option but hey once in a while. Arrived and was glad the dine in area was open to chow inside. The ones in my area are only carry-out/drive thru. When I approached the counter, there was the lady who preps the food singing in Spanish and then a guy emerged from the drive thru. He acknowledged me as he was getting the beverages and informed me he would be with me shortly. While I was waiting, a nice lady was mopping the restrooms and dining area. Since I had my critters with me, I made them sure I escorted them safely to the booth. Food arrived within 10 minutes and guy apologized for the wait and thanked me. Highly recommend and please don't knock fast food joints or workers. We are all trying in these times. read more

Jack in the Box - Dining Area - Fast Food Near Me - Pleasanton, California

To be clear, this review is for Jack in the Box in general, and not particularly about this branch. The price to eat in Jack in the box has gone very expensive. For the burger combo, which I used to pay a little over $6 four years ago, now cost almost $12. For four years, the price almost doubled. Now I am not blaming Jack in the box. I understand that they have to survive. But this is simply ridiculous. And I am sure that $20 minimum pay increase in California played a major role in this issue. read more

"Sorry it's closed. We are open to 5AM" Clearly that's not the case because the neon green sign in your window reads OPEN 24 HOURS, and the sandwich wrapper taped to the screen of your menu claims you're open until 5:00 a.m. It's currently 4:05 a.m. WTF is wrong with this location? read more

Jack in the Box - a sign on a door - Fast Food Near Me - Pleasanton, California

It's a good pick for something late night. Wish the burgers had more lettuce + better tasting tomatoes. The tomatoes always seem a bit too ripe. It's great when it's hot of course but late night past 12 it can be busy so don't expect the food to be hot. Normally mediocre, good selection of sauces. Buttermilk is good. Service takes about 12mins to 15mins on average from driving up to driving off. Easy access to drive through and parking lot to park off on the side to eat with a decent lit area. Doesn't seem shady. read more

My husband and I went through the drive thru, order two breakfast burritos, the girl who was helping us was immediately replaced with a guy. He puts one burrito on the screen and we tell him we want two. He replies " yeah, I got it". We still see the price for one but assumes the screen is just bugged. So we pull up to the window, he charges us for one and hands us a single burrito. My husband says "oh, I ordered two." The guy responds "No, you get one." I asked, "what do you mean we ordered one?" Thinking maybe they're all out or what. And the man just waved us off and didn't care to help. I'm not sure if this was a language barrier issue but this was extremely rude. :/ read more

Jack in the box is always the go to for fast food but my husband and I will always come to this location because of Jimmy! He is 10/10 customer service which is such an easy thing to ignore when you have such short interactions with people; but Jimmy is consistently friendly and always has a smile on his face. I've even mentioned his great service and seems like everyone in Pleasanton knows him and loves his positive attitude. Thank you Jimmy for always being so incredibly kind, the world is better because of people like you! read more

Jack in the Box isn't the worst place to go when you're pressed for time and need a quick bite or coffee before work. The staff is usually pretty amicable or friendly depending on who they have working at the window. Usually not busy in the morning before 8am. My go-to is the coffee and maybe an occasional croissant sandwich. They always verify if your order looks correct on the screen before you drive up which is nice. Customer service is infinitely better than any McDonald's, so I'd rather come here for coffee. I find that their prices are much more agreeable for black coffee than paying $2.75 for the same thing at a Starbucks. Decent spot for fast food! read more

Staff is friendly. Food came out quickly. However the drive thru can be very slow at times. There is seating inside and outside. Food was okay, your average fast food. read more

I was craving the curly fries and my all time fav, Sourdough jack. I have it may a 2x a year if that but it's always hit the speed when I do! Therefore very little interaction with staff since I used the drive-thru. read more

See the pictures and you'll know why the one star, would be 0 if possible. We have been to a lot of Jack in the box and had some bad experiences but this is the worst of all.. NOTHING was eatable. read more

Jack in the Box - Horrible quality - Fast Food Near Me - Pleasanton, California

See all

So... Chicken Tater Melt sandwich is a fried chicken sandwich with hashbrowns, cheese, bacon, and gravy in a croissant. I managed to get a chicken sandwich with cheese, bacon and no gravy in-between two slices of bread. If I wanted a grilled sandwich, I would have asked for one. Annoying when I spend 8 dollars of my hard earned money after ordering something and get something completely different with no heads up. Also didn't give a bag for sauces and piled them on top of the box. Made for a fun car ride home trying to pick up all of them as they fell while trying to drive. read more

Jack in the Box - Not exactly a Chicken Tater Melt. - Fast Food Near Me - Pleasanton, California

Ordered online via the website. Waited over an joke for my food. Not a single update nor response nor cancel notice nor did anyone pick up the phone. This was on Thursday at 2:40am, just in case the manager actually cares about their employees being inconsiderate and incompetent af. Do not waste late night hungry people's times. Next time I will pull up. read more

This review is for the young black gentleman with the slight speech impediment working the drive through window last Monday evening. I was in a low mood all day as I had just watched my friend get her purse snatched at gun point the day before. Something about your "Have a nice day" as I was about to drive off really lifted my spirits. Thank you young man. Keep shining. read more

Always enjoy my spicy chicken sandwich tonight we decided to come to this location guy in the driver true was very friendly patient with us really appreciate he's service by the way it was almost 10 pm read more

I've been to a lot of Jack-in-the-box food chains by far the service at this location is fantastic Jimmy you were great service was absolutely wonderful I would drive an extra 20 minutes just to come to Jack-in-the-Box because the service was great. Appreciate you Jimmy great guy. read more

Update: I decided to try this place again. At 11:15 PM on a Friday, I pull up to the drive thru and they tell me they are only doing Door Dash orders. Someone fix this place. Big light up sign in window says OPEN 24/7. Multiple cars in line at drive through, but no one taking orders. We sit there a few minutes until I drive up to the window and no one is there. I honk a couple times in case they're just in the back or freezer or something but nothing. Then someone finally comes out to tell us everyone is on a break for at least another 10 minutes. I decide to wait in the parking lot and at least 5 other cars have come and been told they are still on a break. What the hell is this...? read more

It does no good to order on line for pick up at drive through with 11 cars in front of you making orders. By the time you get yours it's ice cold tacos and fries for You! Unless they start differentiating orders it's goodbye Jack app. read more

Sourdough Jack bread is never grilled. Just plain white bread. I work nearby and every single time I've gone in the last 4 years, the sourdough Jack bread is just plain, no grilling at all. Just a regular piece of bread I don't know if their grill isn't got enough or what, but considering this location can't even make one of the most popular sandwiches correctly for 4 years straight, I've gotta give 1 star. read more

If I could leave 0 starts I would. Ordered a doordash order after arriving from work at 5:30 am and my girl friend and me were starving. It said that the order would arrive by 6:15, then 6:30, then 6:45, then 7:10, then 7:23. No response from them. No respond from doordasher. Why state that you open 24/7 when you don't even work or can't even pick up a phone. Our food was suppose to be cooked and be ready to dropped off for more than hour n half if not two hours. read more

ordered from uber eats. got a munchie meal and when i opened the box there was ants inside the box. i thankfully got refunded for the food but i dont recommend getting food from this location read more

Have ordered here multiple times. My gf hates their taco sauce, yet every time i order their mini tacos with NO taco sauce, the tacos magically have the taco sauce and i never hear the end of it. 0/10 - can't listen to directions. read more

At the time of writing, I've been sitting in the drive thru for 50 minutes. This is the worst jack in the box I have ever been to in my life. Extremely slow and the service is terrible. This makes me look bad as a Doordash delivery driver making customers wait this long for food. I will never be coming to or delivering for this location again. read more

Jack in the Box had the fish fillet featured on it's window but didn't have any pricing on it's price board. had to ask. cashier didn't know either. had to check register. eats: fish fillet (2.69) -nice thick piece of fishk, not much fish flavor -not a lot of mayo, just a few schreds of lettuce -ok ok fish, crumbs: -good service -fish cooked to order. read more

Yeah screw this place. 1am. The sign says 24hr drive thru. Waited at the drive thru window for a few minutes. Asked if they were still open. Nothing. Saw someone else drive off too. 100 bucks says they got nothing but a double frustration Jack combo. No cheese. read more

All i'm craving after my period, & after work is a 2.29$ piece of cheesecake. BUT THEY illiterate fruit cake working right now says that the picture i took of the menu is false and that i am lying. People these days. YUCK! Also, She won't stop saying Yumbo Yack, I'm confusion did she suffer from a stroke? read more

Jack in the Box - Fast Food Near Me - Pleasanton, California

Our favorite fast food store. We only order number 10 Spicy Chicken combos. French fries are the best we can get

I made a mistake today. Expectations were very low, but still disappointing. There was paper in my burger. There was no syrup in my soda. My food was cold. Fries were ok though. I'll be back next month. read more

My buddy and I were going to a couple of skate parks and wanted some food ahead of those. It's always a tough decision, especially in an area I don't know so well. (Coincidentally, I had been to the Peet's location down the road just a night or two before that.) Jack in the Box has some good breakfast items, and I still didn't get my Grilled Breakfast Sandwich, even though I had ordered it at one location and they gave me something else. This was an opportunity. I ordered that and a hash brown, and my buddy ordered a sausage burrito. Between $3.00 and $3.50, they were reasonably filling, though it seems you get more in a burger for the same price. Service was friendly but not particularly quick or efficient. Tables were not particularly neat or clean but it was nowhere near disgusting either--typical for JiTB. read more

We orders curly fries, teriyaki chicken bowl and jalapeno poppers. We did not get our curly fries rather got the plain fries. The jalapeno poppers were soo cold and the price for the teriyaki chicken bowl is soo not worth the quantity. The quality of this chain has drastically gone downhill. read more

While grabbing a quick bite to eat I couldn't help but notice one of the employees lending a helping hand to a gentleman in need. She noticed him before I an opened the door for him. After he placed his order she told him to sit down and she'd bring it to him. It's soooo refreshing seeing there's still folks that understand it costs nothing to be a good person. Brovo to the lady, wish I would've caught her name. read more

3$ for a medium soda and almost 6 dollars for a classic buttery jack which they've shrunk in size and cheapened so that it's now smaller than a McDonald's regular hamburger. read more