Located in the same strip mall as Chick-fil-a and Plato's closet. Plenty of parking but it can get a little busy during the lunch hour rush. The Subway itself was not busy. Very easy and quick to order and be on my way. Tables available if you want to eat there or take it to go. Food was as expected. I think there is alot more sandwich shop competition now. read more

They don't make it the way you order it!! Ordered online a simple plain turkey sub, just meat and bread for my kids in between their 1,600 and 3,200 race. They messed it up, loaded it with mayonnaise, lettuce tomato cheese etc. Not what runners need and inedible. Stomachs started to act up during the race. Even asked when I picked it up whether it was plain and I got a smile and a nod. DONT GO HERE!! read more

The Dr wanted Subway for the office, so I went here since it's close to the office. It was very clean inside, the 2 people working were friendly and helpful. I don't go to Subway very often, but it was good! I got a turkey sando, add their new chipotle sauce plus all the extras. I wanted to try their ghost pepper bread, but they were out of it. I also got their new chipotle chips (I guess inspired by the current Subway chipotle sauce) since they didn't have my fav chips, salt and vinegar. All in all, it was pretty darn good for Subway! read more

Subway - Turkey sandwich, add their new chipotle sauce plus veges and avocado. Chips were the new chipotle chips - Sandwiches Near Me - Pleasanton, California

Subway has a deal right now, buy one foot long and get another free. Basically that's 4 six inch subs for around $14.00. You have to order online to get the deal. I ordered from this location. The ordering system is easy to use and took my payment fine. The order was made at the correct time I went to pick up and all is good. Service was fast and efficient and I have no complaints. Paid online, so all I had to do was go in say my name and they give me the order! Can't get much easier than that . The sandwiches were made correctly and there's a receipt with the full order printed out along with any modifications, like more mayo, mustard, or onions etc. read more

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While the food is consistent with Subway standards, the service is not. Today I arrived at the store at 5:15pm and they were closed although they advertise on Yelp and their signage at the store that they are open until 7pm on Sundays. I have had similar experiences with 2 of the last 4 trips to this Subway. Sad to say but I will not return. I urge the owner to correct this situation as it will effect their future business (other customers expressed the same displeasure as well). read more

New to the area and had been here several times. Never seen anyone in there during what I would consider "peak" hours, and now I know why. Will NEVER go to this Subway, or any other Subway again. They should serve "Soup-Sandwiches" because that is about thing they can get right there. Club Membership: Quite simply, don't join. The "Buy 4 Sandwiches for the price of 3" membership thing is a scam. This location DOESN'T participate in regular promotions. So, get ready to pay $20 for a sandwich. Employees: Simply, RUDE. Also, apparently reading comprehension is not a requirement to work here. Nor is being polite or professional. Times: The times written on the front door are apparently only a suggestion. I tried to return the $80 worth of sandwiches, but the nitwit working there was closing early. Two hours early. Food: Sandwiches were missing meat, the ingredients looked like they came off the floor, and there was NOTHING about the order that was edible. I tried to RETURN the order, but was basically shown the door, because the nitwit working there was in the middle of closing early and didn't want to be bothered. Cleanliness: I try to end on a positive note whenever possible, so the floors were clean. Would HIGHLY recommend going ANYWHERE else. read more

I took my mom to a local subway in Pleasanton off Hopyard and she was excited to use her coupon since she is on limited income. We get there and there a sign that says "No Coupons"! Is that even legal? Not very happy we had to pay $18.00 for one sandwich when the coupon reads get 2 for $13.99 My post on Nextdoor: https://nextdoor.com/p/PrPxX38cxt53?utm_source=share&extras=NDM3MzA5ODg%3D&utm_campaign=1727965128722 read more

Subway - Coupon was not honored! - Sandwiches Near Me - Pleasanton, California

Sub sandwich's were fresh and tasty Perfectly made when I stopped by to pick them up Service was ok nothing special at all but what do you expect It's not 5 star dining read more

Subway - My order - Sandwiches Near Me - Pleasanton, California

This place rocks sandwiches - and this is coming from someone who almost never eats sandwiches if I could help it! They take coupons too! I went in yesterday to buy 2 sandwiches to go for a field trip. I first asked if I could use an online coupon, and they said yes, but I had to order online. So I sat there and ordered on my phone (yay for modern technology!) and they made them for me there and then, allowing me to customize the sandwiches further by telling them the adjustments that I wanted. The guy was kind and patient, and the sandwiches were delicious, even after several hours. They also allowed the coupons to be applied to any sandwich, NOT just the classic sandwiches! This will be my go-to sandwich place from now on! read more

This subway is awesome! Super nice employees and made our two footlongs very fast! Definitely didn't skimp on the veggies either. Best part is they take coupons! The store is pretty spacious for a subway and is well maintained. Will definitely be coming back here! read more

Was told I would not be served there again because I was accused of stealing, maybe if the server would pay attention and not be on her phone in the back goofing off, she would've been able to ring me up for it when I grabbed it, instead of racially profiling me only due to HER bad customer service. The food was fine, but if you're really craving Subway, any location that ISN'T here would be leagues better, especially if you're looking for NOT racist customer service. read more

If there's one fast food restaurant place I would go to, it would probably have to be Subway.......but ONLY this Subway location!!! Their veggies are always fresh. It's even better when you score coupons in the mail. :0) They are generous with their meat portions. The guys behind the counter are super fast making the Sandwiches & they are there to make sure you get the best sandwich possible. No kidding! hahahaha Other Subway within nearby cities doesn't compare to this one. Check it out & eat healthy. :0)..........make sure to give them more Yelp love, they deserve it. read more

O.M.G! Terrible experience. Sadly, I can't give this place the zero star rating it deserves. I blame the store's management 100% for today's fiasco. Should've taken the hint when the customer ahead of me said "check your order, they got our order wrong, we've been waiting forever, and they dont speak any English" 1. There was literally only ONE person working the restaurant: taking calls, making sandwiches, making bread, cleaning, etc. 2. The person spoke zero English. I'm sorry, but if you hire someone to work in a customer service role, they MUST have some basic understanding of the local language. Period. 3. It appears to have been the employee's first day, as he was having trouble with the register, and when I walked in, was on a video call with the boss, showing the point of sale screen, and asking questions and trying to get through the transaction. Seriously? Why on earth would a manager/owner allow a new, inexperienced employee to run the entire shop ALONE! If no back-up was available, they should've closed shop for the day. Jamba used to do that frequently due to "staff shortages". I honestly feel sorry for the employee, who was in over his head, doing a job he was not, at this time, qualified for. 100% Poor management. read more

Walk in to pick up my order. Guy was not pleasant. Working with ear buds in his ear, speaking his native tongue, talking on the phone I ordered on the app and left a tip. Wish I can take my tip back. I dislike blindly giving a tip esp when it's not deserved. This is why ppl like him who gives poor service ruins it for others Subway employee "Finish" So who ever worked the night shift for 10/03 at 748pm. Re evaluate your employees. It's employees like him which is why we don't come back to your location. Customer service is key esp for a chain restaurant read more

What is there to say? Sandwiches were sloppy, and they didn't follow basic instructions on what the sandwiches should and shouldn't contain. I'm glad it was a bogo deal because if I had to pay $30 for two of these l sandwiches I would've been ticked. There's a reason Subway is not doing well financially and our experience today sealed the deal for us. Never again. read more

OK. So I finally got my refund. I dunno...if there's a computer glitch you would think it would be much easier to get a refund, especially for such a large company. I had to call the owner before I went there. Call the owner when I got there. And then the message got mixed up where I had to explain myself twice. It's quite a frustrating experience. Once my gift card is done, I don't think I will be back at least not to this location. Even after contacting corporate via email and filling out their surveys nothing really changed. All I got were crickets. No thank you, there are better places to eat in the area. read more

Terrible customer service. Came in with my daughter and waited a couple minutes for an employee to appear from the back. I asked about one sandwich and then the employee heard some beep from the register and walked away, printed out an online order receipt and came back And started making sandwiches right in front of us. Completely ignored that we were standing there still trying to order. We left and on my way out said thanks for help and he just shrugged his shoulders. Won't be going back there. read more

First of all, I do not understand why on earth this place is still in business. When I was ordering my sub, the person working there seemed very lazy and he did not speak English at all so he had to call someone on the phone to translate my order. Even then, my order came out wrong. Never would recommend to eat here until they change staff read more

(I waited over a month to write this review to give the owner a chance to remedy the situation but no response.) Bought a footlong tuna sandwich on two separate occasions (well, a family member got it for me the second time not knowing how bad the first experience had been). The lack of tuna on the sandwich both times was stunning. The only way to adequately describe the sandwich was tuna flavored bread. It was like they spread one tablespoon of tuna over the entire sandwich. The vegetable toppings were the same - meager to say the least. The fact that it happend twice indicates that this is the norm for this location. I've had subway many times at many locations and the only way this could occur is if the owner is training or encouraging the employees to put as little on the sandwiches as possible, likely to be cheap and save money. I contacted Subway customer service about this, requested a refund and was told the owner would reacy out to me. But that never happened. So, now I have no options but to leave this review. read more

Subway - This was literally what they call a tuna sandwich with almost all veggies selected. - Sandwiches Near Me - Pleasanton, California

It would have been nice if the sandwich preparer put the usual amount of pastrami on our sandwich!! We were given maybe half or 1/3 less pastrami than typical~~~meaning, what a skimpy sandwich...couldn't even taste the meat! What also was rude of this establishment, was that we were going to use a coupon, AND AT THE REGISTER IT STATED, NO COUPONS ACCEPTED!!! WHY DIDN'T THE STORE LET THE CUSTOMERS KNOW THIS AT THE BEGINNING??? I wanted to just leave & not buy, but hubbby said they'd have to toss them, then. I actually didn't care, cause the establishment didn't care about the customer! Anyway, we bought, AND THEN TO FIND OUT WE GOT GYPED OUT OF THE MEAT!!!! Really?! How rude! read more

Ordered a footlong chicken bacon ranch, nothing extra on the sandwich, a cookie and small drink. $23.00!!? WTF!! This is a direct result of all those crybaby losers who want $20/hr to flip burgers. Fast food jobs are not meant to be careers! They are starter jobs to get your lazy ass off the couch and out of your parents basement so you don't end up a 40 year old virgin mooching off mom and dad! But since this shit hole state caves anytime whiners whine, those of us that still believe in the traditional ways of life, (i.e; earning through actual work) have to suffer every time we take out our wallets! Higher minimum wage does NOTHING but raise the price on EVERYTHING ELSE!! So at the end of the day, you don't make more money you actually lose a lot more because you are placed into a higher tax bracket if you work full time! Plus, that burger which use to cost $6-$7, is now $12! Way to go crybaby losers who insisted on $20/hr to work at Burger King! You not only screwed yourselves, but you screwed the rest of us who occasionally enjoyed treating ourselves to a nice lunch or dinner. It's home cooked meals from now on for me! RIDICULOUSNESS!!! read more

The food and service was very good. Location was pretty clean. Good place to have quick bite. Recommended.

Worst person worst in all the aspects. I don't know if Subway reads the reviews and is really concerned about customer complaints. I read the review now in google ,about the same person. I was at the location at exactly 520 to 530 pm dt 8/26/24 very bad service will never go or recommend anyone read more

I was having a bad day coming from the Subway location on Jack London Blvd across from the outlets, and this location on Hopyard road has turned my mood around :) . The workers here are really nice and had my order ready quickly. I was even able to use my mailed coupon here. It was clear that this location on Hopyard actually cares about their customers. A big difference from the location across from the outlets who canceled my online order because they wanted to be stingy over a couple dollars and claim that they don't accept coupons (which they do, the app shows them as a participating location and my transaction went through and my card was successfully charged but they just wanted to scam and get more money from me so they went out of their way to physically cancel my order and try to convince me to pay more money once I got there for my pickup order). This location on Hopyard has my business now for treating their customers nicely and for providing good and quick service. I placed my order online the same exact way I did at the other place but over here they made my sandwich as it was ordered and did not give me any hassle at all. Even handed off my order with a smile. Now, that's customer service! read more

No longer accepting coupons. They used to take the legitimate corporate coupons as of last month but stopped due to inflation.

This place really stink.. the cheese they are putting looks expired and they are covering the place where they are putting the cheese and meet products. that is really showing how deceiving they are doing their business read more

When I arrived, the workers were preparing other to-go orders and didn't even acknowledge me for at least 5 minutes. Once I was able to order, the first of the two workers did not have his mask properly placed. I don't know what the safety protocols are for this Subway but not knowing, I'm not sure I would be back. read more

It has been a while since i went to this Subway , they stopped taking coupons a few months ago. A woman did my meatball sandwich for me yesterday. She was very snice while I was giving my order, it was a simple footlong meatball with American cheese . I paid in cash and she asked me if I wanted the receipt which I took. My mistake, I did not check the receipt right away, she charged me for a tuna footlong which is $1.10 more expensive. I won't be back at this store. read more

The guy working right now on a Sunday night (9/22/19) this minute - SUCKS!! I go inside to order 3 different sandwiches + 1 wrap. In the past, I have ordered spinach and/or tomato wraps with either veggie patty or veggie delight just fine. When I went inside just now, the guy was like, "I'm not allowed to make you veggie patty with this wrap. I can only offer you any of the 3 listed wraps above." I took a glance and all 3 includes animal products. I said, "I don't eat meat maybe could you make me a veggie delight with the wrap instead?" The incompetent guy was like, "I can't make you that either." I was like, "Are you serious????????" As long as Subway keep hiring incompetent workers like this guy as we speak I won't come back here. Such a disappoint. My son made a point, "This is the reason WHY the guy works at Subway because he simply cannot get a better job." Don't go here. Go eat somewhere else. read more

Forgot to toast my sandwich. Service was bad, asked for cucumbers and got olives instead. Workers were rude read more

Subway - a hand holding a sandwich with lettuce and meat - Sandwiches Near Me - Pleasanton, California

excellent service, food server Pam was super polite and went above and beyond! My food was brought to me and she made sure I had everything I needed! What a great afternoon here at Subway in Pleasanton! read more

It wasn't awful but yet, it's still Subway. Just like McDonald's, you can expect a certain level of consistency and a lack of great ingredients. When we stopped, the shopping center parking lot was really full. It was difficult to find a spot. There wasn't one customer in the store until we entered. That worried me. It didn't look dirty but it didn't look clean either. The people behind the counter were friendly and efficient, but I could hardly hear them, and we had to repeat ourselves several times. I got half an Italian BMT, which is the only sandwich I (sort of) like. I don't really care whether it's 6 inches long or 5.5--it's half a sandwich. The bread at Subway still disappoints, but it's not nearly as bad as when I first tried their stores in 1990. Their meats and cheeses are McDonald's-quality choices. Don't expect much. The taste was exactly what you'd expect from Subway. read more

Do not order delivery from this place they will get your order wrong !!!! Ordered a spicy Italian not toasted. It came from grub hub and it was toasted. Got a refund from grub hub to reorder and ... IT CAME TOASTED AGAIN!! They got my order wrong not once but TWICE. And I called the restaurant before to make sure they knew not to toast it. Wow this franchise can get simple orders right. I understand once but twice how is that even possible Never eating here again and now have bad feelings toward subway in general. I will file a complaint with the subway customer service line read more

Subway offers quick service here. too bad their breakfast combo (3) has only soft drink options. -same drinks not so healthy -wanted coffee. this one doesn't carry coffee. sorry, had to take my business elsewhere. read more

My experience started off really exciting! Freshly opened bag of spinach, freshly stocked toppings, etc. but unfortunately this location has good service & horrible salads. Yes, salad lol. I don't know why the guy helping me thought it was a bright idea to "chop" my SPINACH salad into a bunch of small wilted pieces BUT it was a complete disaster and waste of my 30min lunch! read more

Subway - Make Any 6" Sub a Chopped Salad - Sandwiches Near Me - Pleasanton, California

One lady working on a Saturday.. advertising a Kids meal that comes with a watch and apples.. didn't have either one.. payed for it though.. read more

Didn't get the order right and presented me with a flatbread sandwich that he basically balled up into something that looks and tastes like trash. Sandwich artists.. You've got to be kidding me. Get it together. read more

Subway - WTF? Thanks for flatbread sandwich that looks and tastes like it came out of the trash. Didn't even get the order right. - Sandwiches Near Me - Pleasanton, California

I am happy with the service. All vegies r fresh. Food is always good.Place is good and hygiene. Whenever i am hungry i always prefer sub ay.Caz it's healthy . read more

Every now and then I pay these guys a visit for lunch or dinner. They are consistent with what I have come to expect from any Subway. WARNING: Upon pick up of your sandwich, when ordering via telephone, inspect it thoroughly. Every single time they have handed me "my" sandwich (after placing my order with them over the phone), it has been incorrect. I have placed 4 phone orders. read more

This is the Subway in the mall. I don't know what it was... was I too late in the day? 6:30pm? But walked in. I could smell the cleaner - which is good to know it's clean but not what I want to eat around. That's fine, I was just getting a sandwich for my son. Ordered, they had what I needed. It was fine, the service fine, but meh, I've experienced better. read more