Great food .. rude staff !!!! Called for take out ... ordered burgers. Meant to order sliders. After I hung up, called back 30 seconds!!! later to have them fix it before the chefs began making it .. I can hear everyone complaining in the background.. all they had to do was void it and re-ring it. I was apologetic / no one said not to worry about it. No customer service etiquette. Got there.. wasn't even busy in there.. so what's the real inconvenience anyway??? paid and tipped. I said have a nice day and all they said was a sour "yup..." sorry you had to click a few extra buttons this afternoon on your POS computer system. I've been in hospitality for over 10 years.. never have I treated customers like that! read more

Junk food with a few upscale options. (Tuna burger instead of beef for example.) Bar next door is available to eat if you want to accompany your fried food with locals and down some beers in a low key, kind of grungy but in a good way if you are into that sort of bar scene thing. this spot, (kind of like 5 guys,) creates a misconception that the food is somehow better than McDonalds but it's really the same type of food, slightly tweaked, in a different setting. My friend LOVED her turkey burger, and prices are great, so if you want some decadent junk food and don't want to support a corporate chain, go for it. read more

Great food, the flavors are well put together, I honestly love their food but my only gripe is that I pay $10.50 for a medium sized burger with no fries. I understand that it's Old Saybrook and that everything is expensive in the area but I would definitely bump that $10.50 to $11 and throw some French fries in the bag with the burger. I only go here on occasion because of this exact reason. If they did that I'd be there once a week and I'd make it a 5 star rating, until then maybe once a month. I guarantee if they started doing this they would greatly increase their amount of regular customers. Other than that I am very grateful they have survived the pandemic. read more

Horrible service! This place came highly recommended as friends of mine know the owner Jack and claimed that he is an accomplished chef. The food does not reflect that. I had the lobster dog, I was told that this is his greatest masterpiece. It was horrible, tough and leathery, lacking flavor and the casing made me nauseous. Too many great or even mediocre places nearby to waste time on this place or its bar next door. read more

I absolutely LOVE Jack Rabbits! I'm a local and a "pescatarian" and this is the best spot! You can get vegan, vegetarian, pescatarian, or carnivore pub cuisine and it's all delicious. If you gave up red meat and wish you could still have a juicy burger, love different things or just want some awesome tuna give their tuna burgers a try - they are out of this world. Their meatless hot dogs are amazing. Fries are outstanding. Pretty much everything I have ordered at Jack Rabbit's has been fantastic. Friend's have tried their wings and have been pleased as well (at Rabbit Hole). The options are endless too - get your burgers or dogs a slew of different ways and they have lobster dogs too! Give this place a try I highly recommend it. read more

(NOTE: I revisited Jack Rabbits, and had a much better experience. Here's my updated review.) I've enjoyed every burger and hot dog I've had at this picnic-style joint in Old Saybrook, a few blocks down from Starbucks. The burgers were excellent; juicy, tasty, perfectly-cooked. My family also loved the hot dogs. There is a big selection of both which I think you can see on the menu they posted online. That said, Old Saybrook and Essex have plenty of young children. It would be great if the manager could find a way to accommodate families a bit better. I mean, the menu is all hot dogs, hamburgers, and shakes - but when we ate there the first time, we felt like we were rocking the boat by bringing in our two (well-behaved, I think) kids. When we returned for a second visit, everything went more smoothly. The service was very fast and friendly, and my 4 year-old was perfectly comfortable in his chair. It looks like a problem remains, though, if your kids need a high-chair: this restaurant isn't allowed to stock them. (So bring your own seat-adaptor thing.) The restroom is next door, in the back of a dimly-lit bar, which kind of feels like a tough-guy saloon. I concur with the other reviewers that on my first visit, the waitstaff seemed like they had better things to do than take care of the patrons. However, on the second visit things went just fine. I suppose this place is currently designed for the grown-up crowd who want a good burger and can tolerate the wait, lack of high-chairs, and absence of a restroom. read more

Great wings, shakes and elite service, shoutout to the beautiful server Jessica

I don't mind this place having 50's decor, but I kinda mind the plastic tables and chairs. They're just really chinzy looking. I'm not saying the owners should spend a fortune on furniture, but given the high failure rate of restaurants, decent second hand furniture can be had at closings and auctions. The place looks like someone went to Job Lot and bought $25 worth of cheaply made plastic patio furniture. You know the type; the type that blows off your patio and onto your neighbor's lawn in the slightest breeze. It's a burger joint, and the burgers and french fries are very good. The french fries are shoe string style (very close to McDonalds style actually). A burger, fries and drink will cost you about $10. I agree with the other reviewer that the whole set up is kinda confusing. It would have been helpful if the girl employee told me what to do when I walked through the door (instead of gossiping with her girlfriends). So I was left pondering, "Do I seat myself?" "Is there table service?" "Do I order here, or do I have to walk up to the register?" "Do I pay at the table or do I pay at the register?" Oh the questions. read more

Only a fan for the milkshakes and hot dogs here, otherwise not the best place to go for a burger or other types of food they serve here. Wide variety of milkshakes and hot dog combinations to choose from. Can't find a better place for a hot dog or milkshake on the shoreline than Jack Rabbits. read more

I went with two friends of mine during an outlet shopping trip at the neighboring outlet malls. The service was good - our waitress was very personable and helped one of my friends out with choosing a burger. I got the Boston Burger - the burger itself was delicious, but it was NOT "red" in the center - closer to a medium all the way through. Also, I was a little disappointed in the shortage of bacon on the burger - I was really hoping for some delicious porky goodness. Finally, I was not super impressed with the grilled mac and cheese - it was on the bland side, and a little dry. Also, the price for the mac ($5) seemed a little steep. $4 would have been a little easier to swallow (pardon the pun). Overall, it was a decent lunch out with friends, but I don't know if I'll be running back. read more

Food was great, but quite a bit more pricey than the website says. Would like to try the wings.

Good burgers and fries - done to order, which is not to be discounted today haha. I've had too many "rare" burgers that have no pink at all let alone the done-ness (or not-done-ness?) that I like. We ordered 2 burgers, a Cowboy Burger with beans, onion, and avacado and a Boston Burger that had mushrooms, bacon, American cheese, and "magic sauce". I was trying (albeit unsuccessfully) to keep it on the lighter side of the calorie scale with a Buffalo turkey hot dog - because I didn't realize I could get a turkey burger until too late. The onion rings were of the frozen variety, which is kind of a shame as fresh battered ones would have really gone well with the motif. They were serviceable but nothing about which you'd write home, the same for the fries. The burgers were the standout though, good flavor and (as I've mentioned) cooked correctly. Service was quick and pleasant as well. I'd definitely go back, with a better understanding of the menu. read more

Update.... Everything has changed...not for the better.. Went there twice this week.... Danger signs...the bar is "CLOSED UNTIL FURTHER NOTICE", I didn't go there anyway, and the homemade french fries are now the bagged frozen ones, and burgers have lost a little of their size, and most of their pizazz..taste is ordinary now.. oh oh... wings are still good.. read more

Food was great and service was quick. Enjoyed the jack burger., sweet potato fries and the shakes. Kid's enjoyed their food as well

Jack, of Jack's Steak House fame, has opened his third beef-centric restaurant in the old Savory location. A spot-on burger and shake shack, with a full menu of innovative sliders: me, I like the Plain and Simple, but caramelized onion, bacon and American cheese with magic sauce was yummy, too. Or skip the sliders and have a regular sized burger, scary spicy wings, decent fries, and a full list of Dragon Dogs, (borrowed from his famed hot dog stand on Saybrook Point). If you must have a beer with your burger, grab a stool next door at the Main Street Tavern and they'll serve your order through a hole cut in the wall. 254 Main Street 860.510.0048 read more

From sliders to salads, Jack Rabbits always hits the spot. All burgers on the menu are great, especially the California and Pepe Le Pew burger. The Bayou Dog (chili cheese dog pictured) is a home run. Tori and Hugh make amazing milkshakes paired with great service! Went twice this week and will surely be back before my departure for school. Also, the sweet potato fries are amazing. read more

Jack Rabbit's Burgers, Wings and Things - Bayou Dog - Burgers Near Me - Old Saybrook, Connecticut

Worst customer service in the world. If you want to place a takeout order don't bother calling because they never pick up the phone. I had to walk in to order and the phone is ringing off the hook while the employees are sitting on their phones. Also, they shut off the online ordering so that isn't even an option. read more

Let me start by saying I eat here all the time. Literally once a week I will go by and grab a burger. I'm giving 1 star because I was just COMPLETELY turned off by whoever just answered the phone to take my to go order. From the jump she seemed aggravated that I was even calling, then as I was giving her my order she said, "hold on, hold on, HOLD ONNNN!" (All I had gotten out of my mouth was cheeseburger slider & I wasn't even speaking after the first "hold on") Needless to say, the conversation didn't last much longer and after I said I had changed my mind, she hung up on me! Ha! I mean am I missing something?? Never again will I order take out from there -- or try to for that matter. read more

Pretty good burger joint, with cheap prices and a fun atmosphere. Great wings and some good milkshakes. The set up is a little confusing and it's hard to tell how the whole thing works, and although the staff is very friendly, they don't seem anxious to help you figure things out. The food can take a little longer to cook than you would expect burgers to, and the buns could use an upgrade. But overall a good place for a casual, old fashioned burger joint meal. read more

Good food and friendly service. Burgers cooked exactly as ordered. The construction of all food was great. It's nice to be able to eat food without it falling to pieces. Onion rings hot and interesting 'French onion' dipping sauce. Coffee shake had lots of ice cream in it. read more

Jack Rabbit's Burgers, Wings and Things - Diablo Dog & firecracker Burger - Burgers Near Me - Old Saybrook, Connecticut

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Easily the best burgers in town. Retro setting and simple service and setup are paramount for success, and Jack Rabbits has hit it on the head. The only hard part is deciding what you want, even though I recommend the Boston Burger with sweet potato fries. They do shakes and cupcakes also Very well priced and very tasty make for very happy customers. read more

Thought it was a nice spot. Turned out to be not what we expected. $18.00 for a 4 inch lobster hot dog with no sides. The drinks were weak and they charged us a dollar for a tall drink but the waitress never told us that there were two different prices. The shrimp and lobster firecracker was underwhelming for $14. The food was below average and drinks subpar. We could have spent $55 somewhere else and had a better time. Very disappointed! read more

Stopped here for lunch with the kids on the way home from the Long Island Ferry, and was very pleased. Great spot for a quick lunch with kids in tow -- fast service, clean room, and pretty damned good burgers. The patties were super juicy and flavorful. Took me a while to figure out what to order, as there were several delicious-sounding choices on the menu. I ended up going with the "Hawaiian" burger, which had sweet (allegedly Maui) onions, prosciutto and a spicy mustard-honey sauce of some sort, and it was great. Onion rings were disappointing (thin, possibly pre-frozen), and the sweet potato fries were good but not great (nice crunch to them, maybe they batter them first?). Would definitely visit again next time we're in town. read more

Started out as a takeout joint with a few seats at the counter. Now connected to next door bar which offers alcohol and the same menu. (they pass the food via a hole in the wall- albiet the bar is called the Rabbit Hole) Located right on Main Street, but customers are not your typical locals. Young crowd with loud music, but all worth it if you are seeking good food. Awesome burgers and wings- XXX are way too hot for the average/normal person. Anyways, will return and definately recommend. read more

Jack is a graduate of the Culinary Institute of America and you will know this the first time you see his creations. Unreal combinations of ingredients that work together like a symphony. Everything on the menu is awesome! Burgers are better than 5 Guy's and Plan B and the dogs are incredible. You have to try the Atom Bomb hummel hot dog. Been going weekly for lunch since they opened. The service has slipped since Ashton and Ashely are gone, but the food is still great. Would be 5 stars but Jack looses 1 for the average service . Easy parking right in front on main street and outdoor seating too. Definitely recommend. read more

Good Burger...proportionate roll to burger size, but the roll was kind of lame. The fries were good, but the sweet potato fries had a balsamic paste texture that wasn't appreciated by my sweet potato connoisseur. .. read more

Burger was decent but I could've gotten something better at the Five Guys across town. The sweet potato fries were bomb, but I don't think I can give the overall experience higher than 2 stars. read more

Hot Wings and Unique Hamburgers. Jack is a Saybrook GOD. He truly has a gift in the kitchen and this place absolutely shows it. There is not just one thing I can suggest on the menu because almost everything is worth trying. read more

Really terrific place for burgers of all kinds but I had a wonderful Greek salad with grilled chicken that was delicious. They served it in a vertical arranged presentation with warm chicken on top. Perfectly seasoned, just the right amount of feta and olives and a very unique style. I will return try one of their buffalo burgers. read more

We've been a few times and really enjoy the food. I'm kind of surprised by the reviews saying the staff isn't helpful because we haven had those issues. We also haven't had seating issues either. Our 4 year old manages fine in the lawn chair seating. And we're slightly germ-a-phobes so we have a small portable high chair for our infant daughter that straps easily to any chair. Foodwise we're happy here. Pretty farm good burgers and innovative dog creations. The pepper relish and corn relish are both excellent on either dogs or burgers. Lots of great options for a cheap meal. read more

The best sliders ever. Don't miss the tuna tartare or the orange polynesian wings. Service is always great. One of our favorite places!

Great spot for burgers, dogs, fries and shakes!! They have a great menu here of gourmet burgers and dogs. I get the diablo dog every time, its spicy and has a kick, but it is great. They also have the best wings around. We always order ours "G" rated or sauceless. I know it sounds weird, but they are phenom!! They are super crunchy on the outside and juicy in the middle. Hey hit em with some sea-salt... Give a shot Its a little pricy for what your getting, but well worth it! read more

I have to say the wings here are some of the best I have ever had. My favorite are Garlic Parm and the Polynesian wings. They always come out fast and are very tender and juicy. The price is a little on the high side, but for what you get I think it is fair. read more

Sadly, Jack Rabbits has become a miserly dining experience--and that's even with my lowered expectations after my visits over the last few years. This most recent meal (October 2016) is my last there. I ordered sliders--while the topping options were great, the patties themselves were underwhelming, just about 1/2 the size of the bun. The slider is essentially a bread/topping sandwich with very little beef flavor to recommend it. On the plus side, the tiny little patties of beef were cooked well and the french friends were great. But, that said, the miserly slider is enough to make me seek out my burger and slider fix somewhere else. read more

Been here several times with family and friends, and it is always an enjoyable experience. My mom loves the cobb salad. I'm a big fan of the dirty wings. The waitresses and cooks work their butt off, and it shows! The aesthetic is bright, casual, clean, friendly and reminds me of an old-time diner. The prices are pretty good for the quality you're receiving. I haven't tried their shakes yet, but they look delicious. Jack Rabbits is one of our favorite dine-outs! read more

I'm sickened by the behavior of the manager or person who was in charge this evening.. my order was supposed to be ready , that's fine it's late no problem but it was given to somebody else (we watched the other patron return it. We were sitting there waiting for our order) and how the manager rectified this situation was take the food back from the other patron and give it to us!! I was a little disgusted and complained about it ! she told me "NEVER TO COME BACK AGAIN" .. you know what??? your restaurant is actually dirty and disgusting and so my family will never return to your place again !!! That's how you treat your customers, there are plenty of other options out there and it's unfortunate because we live in town and it would be nice to support our neighborhood businesses.. you have put a bad taste in our mouth thank you very much we won't be back and we will spread the word... read more

Very poor service!! The two young girls running the place have no clue! Took our drink order 3x and took 1/2 hour to bring them out. Waited nearly 45 minutes for our food. It was not busy but they just kept forgetting that we ordered food! Insane!!!! read more

Fantastic burger place . They have great food and the staff is always super friendly . Whenever I am in Old Saybrook I like to stop here . They have a kinda rustic bar next door which is more for the locals . They have lobster hot dogs , not my cup of tea but fun to try . Good milkshakes as well . The menu changes often so you can try new combinations of burgers . Definitely a step up from a 5 Guys burger read more

Was duped into thinking Knuckleheads or Prime had best burgers..until now.. Jack Rabbits meat, burgers, selection, freshness, wings, fries. Everything was awesome. Place inside is Arnolds from Happy Days in lime gree. You want pampered wait staff, busboys and turnaround, don't go. If you want a a truly unique burger or gourmet dog with wings that were equally impressive, grab a soda or egg cream, spend some time with your family, reminisce about old days and just be happy that when it does come out, it's worth every minute of the wait while they handmade everything on you plate to order. read more

Stopped here today for lunch with a business pal on way back to NJ after a morning meeting in Norwich, CT. Boston Burger was one of the best I've had in a while. Very casual, nice and quick. Was just perfect and exactly what we were looking for. read more