I've come to this location a few times throughout the years of living in Folsom. The food is generally fantastic, the Caesar Salad is my favorite. They have a wide range of fabulous sandwiches too that I enjoy on occasion. However, every time I have gone to this location, and a few other locations, the service is so-so. Kids are always goofing around behind the counter, and they do not carry a professional attitude at all. Most of the time it is a combination of the bad customer service, and a combination all of the girls wearing little tiny, skin tight jean shorts. The last few times I have been there I have barely touched my food because the butt cheeks of all the girls there are hanging out of they're shorts. This completely turns me off from coming here and enjoying food, because the last thing I want to see before enjoying a meal is one of the girls bending over, and their butt cheeks falling right out for everyone to see. This is not a strip club, or somewhere you can pick up hookers. Until this place picks up on the customer service and professional wardrobes, I will not be showing my face, and I will not recommend anyone coming here. I am disgusted. read more

This place is modern and clean: service is quick, workers are friendly and competent, and food is delicious. The tri tip steak salad is particularly good. read more

Been here quite a few times now and the food be it sandwich or salads are always consistently good.

I've tried to give Jack's Urban Eats multiple tries. Everytime I go I always end up pretty disappointed with the service and the food quality. The staff that work at Jack's Urban Eats act like they really don't want to be there. I felt like my order was rushed and then it took a very long time for them to complete it. The food was mediocre I probably won't be returning. Luckily, we have an abundance of good restaurants here in Folsom. read more

Good fresh food. Fast service and good pricing. This place is good for kids and families - not so great for business meetings as it is always loud and is take out style. read more

Despite the insane lunch hour traffic, this Jack's is a great place to get food. The line goes by quickly despite how daunting it looks when it's packed, and there's ample seating both indoors and outdoors. Parking in this area can be a little crazy since it's a shared lot with a market and other restaurants. The best dish in this place has to be the Kale & Quinoa salad with a side of salmon read more

Salad was good. But the Reuben sandwich was a big disappointment. The bread was too thick and soft and didn't taste much like rye. I only got about a tablespoon of sauerkraut. Also didn't have much taste. The meat was not at all what you would expect and basically, again, had no taste. I like the vibe of restaurant, but felt disappointed in the food. Seems popular with many people though. Won't return. read more

Jack's Urban Eats doesn't warn you that the iced tea is 'flavored' which is a real danger for those of us prone to migraines and other allergic reactions. They caved to vendor pressure, I guess. The menu is fresh salads, vegetables, and fresh roasted meats; why tarnish it with a chemically altered tea. Makes no sense. There is no sign on the tea dispenser and the cashier did not advise us of the fruity flavoring. But one sip told me I was in trouble. Exchanged the tea for plain water. Otherwise, the food is terrific. read more

Love Jacks. Every time my sister comes to visit she wants to go there. So we were in Friday night. The service was great and the food was excellent. Always a favoriteM read more

I've been to the Jack's in downtown Sacramento numerous times and loved it. So, when I moved to Folsom and saw the Jack's of course I had to go in and order a steak salad and Urban Fries. Comparatively speaking, the service was not as great. The young ladies preparing the food may have had hair bands in their hair, but the style in which their hair was 'pulled up' did not prevent the hair from falling down around their face and past their shoulders. Every time I have been in the restaurant the ladies hair has been hanging down and the hair band seems to be a wasted effort. The hair should be completely pulled back. read more

I love Jacks, their sandwiches are great, not fantastic to be honest, but theyr good! Ive tried their turkey n mashed potatoes n its ok. I like my food very flavorfull and found theirs kinda bland. Salads are great and huge! I love Jacks, the Sunrise location especially, because of the feel. Its not totally low scale, like McDonalds, But its not a loud huge restraunt with dim lighting that you cant even see what ur eating..I love how open & casual it is. Im here during the summer allll the time, its a great place for lunch with the gals :) relaxed, fun & u can sit for how ever long you want unlike some restraunts, u start getting daggers from the staff after half an hour. Id recommend this place for lunch with a friend ud actually wanna talk to..i say that cuz restraunts get so loud sometimes you shoudl only go if your willing to yell or just stare.. read more

The food, as always, was good. The Folsom location makes THE BEST Urban Fries of any of the other locations. Lots of blue cheese and chili oil. Super yummy. Everyone working was friendly and helpful, except the first girl, Asian and young, who was very unfriendly and pushy. Otherwise, a great dining experience as always... good food and clean facility. read more

Ate there this Sunday with my spouse and 2 friends. Got there at 1Pm and it was really busy. We were lucky to get seating, else we would have had to go somewhere else. If you go during lunch hour, hope the temps are warm enough to sit outside or that you can snag a table. The line to order was long, but efficient staff got us thru quickly. We all got waters; they give you really large glasses with ice and come around when not too busy to refill. Two of us got salads, the Thai Salmon with a Thai herb crusted small piece of fish and lots of oranges, hicama, and lettuce and a great dressing not spicy, and a make your own with 6 items you can choose. The other 2 got sandwiches, a steak sandwich and a club. All of us were happy with our choices, and while very crowded not too loud to have a conversation. We would go again but not during lunch hour. read more

I had the Reuben which was very good as were the fries. However my wife's turkey club was ridiculous. The sour dough bun was grilled to the consistency of hard tack and just as dry. The turkey was in huge chunks that should have been on a plate not a sandwich. She had to deconstruct the sandwich with a fork and knife in order to eat the ingredients inside the sandwich and discard the bun. The staff was pretty okay and we were served in a timely manner even though the restaurant was fairly busy. read more

While the urban fries are delicious (with ranch instead of blue cheese), I will not likely return any time soon. The volume in the restaurant is so out of control loud that my salad maker and I were unable to communicate. Also, I was disappointed they don't serve avocado on salads (they use a spread for sandwiches which makes me question how fresh it is or isn't). The cost is crazy high as well. For a salad that didn't meet my standards, fries, and soda 15+ dollars is simply too much. read more

A group of five of us went on our friends recommendation. Overpriced but the worst part was the service! They have a sandwich special with mashed potatoes as a side , usually $2.95 but only $1.95 on the special. I did not want the mashed potatoes but saw the mac and cheese was also $2.95 so i asked if they would do the same special for $1.95. I have never heard such resounding NO's for such a simple request. The response from the cashier and another worker was "NO WE CAN'T DO THAT". It was the exact same pricing , so I just said forget it and took the sandwich alone and paid the bill of over $50 for our sandwiches and waters. They had obviously been trained by the management that the CUSTOMER DOES NOT MATTER and their incremental profit was lost on the mac and cheese sale. However, I will make it a point to never patronize an establishment that exhibits the kind of attitude their employees have because it is how they were trained by the owners. read more

I was craving a salad over the weekend so I popped in and ordered Chinese Chicken salad. The salad was only so-so and wasn't worth the almost $10 price tag. I had a much better Chinese Chicken salad in the cafeteria at work and for less money. The service was sub par. The cashier girl was rude and the girl who delivered my salad forgot to bring me water as soon as she said she'd be right back with it since it was more important to hang out and chat with her friends behind the counter. Tables were not cleaned off and there were only few people in the restaurant. Next time I am craving salad, I will go elsewhere. read more

Wow! Been in Folsom almost 6 years and finally got around to trying this place. I have been missing out! I had the California Cheese Steak and garlic fries, and was totally blown away. Both were spectacular. There were so many other good items on the menu, can't wait to get back! read more

The tri tip was way better than expected. All the ingredients were fresh and the salad and sandwich I tried both knocked it out of the park.

The sandwiches and salads here are very good, the meat is cooked well, I would say the sides are good during busy hours but if you show up late night, in my experience the sweet potato fries have always been sad burnt left overs-yuck! If it wasn't for the poor quality food off hours I would give this place a 5 star review. On the pricey side so they should always serve fresh up to par food. read more

Food is good, I like how visible it all is. I've only gotten noteworthy customer service from ONE person....sad. I'm not asking for conversation, I understand it's fast paced work and theres a line, but PLEASE smile! Even if you have to tape your face. read more

The food quality is fine but the portions are average and the wait time is pretty much unacceptable at prime times.

Jack's is our family's favorite. We've gone here regularly for years and never seem to tire of it! Fun atmosphere and delicious, fresh food! So lucky to have one so close to us! read more

Food is phenomenal. No other words to better describe it. Dine orders are usually given fairly promptly though anytime I've gotten food Togo it's taken 30+ minutes and I've felt a little forgotten during my wait time and some of the girls working there are a little sassy for my taste and seem more concerned with each other than patrons but the foods so good I ignore the iffy service from time to time just to eat. The urban fries are amazing hands down and the cheese bread too. read more

I go here occasionally mainly for lunch discussions with colleagues. The food is excellent and well priced. While the atmosphere is buzzing with conversation, going in early and getting a corner seat is usually amenable to a quiet conversation. The variety on the menu is great and there is surely something that will appeal to everyone's tastes. read more

Very disappointed with everything here. Utensils were dirty, food cold that should have been hot. An employee grabbed food with bare hand off counter and put it in the customers container. I will not be returning to this restaurant again. read more

Favorite place food is awesome and super healthy! Staff is super helpful and they're all hardworking!

A solid go-to place for the whole family. Food is fresh, tasty and hardy. The atmosphere is positive. Great for a quality, casual lunch or dinner that's a bit quicker than a restaurant with servers. read more

After touring the Capital and a few of the other museums in Sacramento we decided to find a place to eat. I asked an employee of the Capital what would be a good place to grab sandwich and she suggested Jack's Urban Eats. I ordered an eggplant panini and it was delicious. The bread was so good, which makes the sandwich and the service was very fast. There was cold water as well for the customers. Was perfect and just what we needed. read more

Jack's is delicious! I like how healthy it is and they give good portions. You can make those salads any way you like it. Give it a shot and enjoy. read more

I really enjoy the make your own salad option at Jack's. Generally, the salads on restaurant menus are not really what I want and it is great to be able to not worry about substituting etc. Their ingredients are all good and their ranch dressing is amazing. The half salads are giant so I never get a full. My other half always gets tri-tip and sides and the three cheese mashed potatoes are amazing. Sadly, a lot of the time their flavored mashed potatoes are the garlic ones, which I am not a fan of, although others I know are. The urban fries are really tasty and something I definitely suggest trying at least once, even if they sound as off-putting to you as they did to me originally. Overall, I love the flexibility of what you can have here. I do feel like it always ends up being more expensive than I feel like it should and that keeps us from going here more often. read more

They have pretty good food but I did see some poor food handling don't like to sit there it is too loud. I like it well enough to take out but they do not answer the phone and apparently do not take to go orders over the phone. I went to their web site and the only way you can complain is by snail mail. It wasn't worth the time and stamp so I went elsewhere. I work in customer service and our business calls customers to see how their experience was Jack's apparently does not want to know! read more

I love Jack's, but their Folsom location is not my favorite. The sandwhiches and salads always hit the spot. The service is great but at the Folsom one, when things get hectic (like lunch rush) they seem to have a hard time keeping track of those in line and skip people, or they don't ring up the order correctly. read more

Love the steak sandwiches! only 4 stars because they skimp on the ranch sometimes for the fries

Best urban fries ever!!!! Everything is so yummy here and fast service. I love jacks!

Love their food, food prep people are nice--But I swear that cashier girl is sooo rude. I really wish they would find someone less annoyed to work there. She has been there a long time though, so I am not sure that will ever change, so I know when I go in, food will be great, all workers will be nice---until I get to the cashier, I will annoy her, by being there, she will take my money and then I will enjoy the yummy food the kind workers made. read more

URBAN FRIES ARE THE BEST!!! Aside from that, I wasn't super thrilled about the rest of the food. I mean, don't get me wrong...the food tastes good. It just lacks a certain "wow" factor. (aside from the Urban fries). read more

We come here quite often. It's fast, yet feels like a real dinner place. It's casual, yet on a weekend night, you can still find some sharp-dressed people. And, it's family friendly. Our family usually orders sandwiches and sides, but the salads are also delicious. Our favorites include the Classic sandwiches. The classic tri-tip never disappoints and the classic turkey (dark meat for me) just melts in my mouth. The mac and cheese is great as is the cheese-bread. On rare occasions, we get a side that is cold (maybe sitting too long before being brought to our table) and Jack's always replaces it without question. Their staff is well trained and efficient. If I had a small critique for them, it would be to ensure the least amount of fat trimmings on the tri-tip and dark meat turkey. But that is rare and may just depend on the knife work skill of the carver. read more

I thought I would love this place... ordered the tri tip sandwich and should have sent it back because it was the toughest piece of meat I've ever tried to eat. I'm assuming this was a fluke because if the meat is always like this... nobody would eat it. My son had the mac n cheese... OK but no taste. I might give it one more try. read more

Stopped in for a late lunch 3:30, noise level was down, dirty tables & the food was awful. Tri tip was fatty & not much meat & the roll was very dry. For the amount they charge you would think you would get more for your money. Ate at the same location last week & ordered the Tri tip salad & again very little meat. I'm done with Bidwell Jacks Urban Eats. I enjoyed the meal we ate at the Roseville location. read more