I'm not sure why they bother wearing a mask... it's literally on their chin service was ok. Food ok, just really disappointed with the casual attitude of preparing and serving the public without precautions read more

Jack's Urban Eats - No - Sandwiches Near Me - Folsom, California

Excellent food. Good Sandwiches, salads, hot food. Weird ordering process. Sometimes food quality is inconsistent.

I've been going to Jacks since high school (SFHS '08 woot woot!) and this place is super nostalgic and just dear to my heart. I would grab after school sodas with my --now-- husband and we'd sometimes share a Caesar salad and urban fries. 12 years later, my husband and I bought a house not far from here and it's as delicious (and affordable!!) as I can remember. You can't find a bigger or fresher salad in the Folsom area. And the urban fries are the BEST FRIES in town. They're crispy fries topped with bleu cheese dressing and chili oil. *chef's kiss* My go to's: - anchiote chicken bowl - urban fries - Caesar salad - mashed potatoes - Buffalo chicken salad/sandwich Their soups are normally pretty good too. Pre-covid, they let you sample the sides. Definitely recommend this place if you're in the mood for something healthy...and maybe a side or two or comfort food :) read more

My Granddaughter told me to lunch here. The food is so good. I had the Turkey w/mash potatoes. It was excellent, Turkey was very moist. I'm ready to go back. Thank you Jack's read more

The salads and macaroni and cheese side for kids are the best. My little kids devoured one and a half bowls of Mac and cheese. It's a busy lunch-time restaurant with families, kids, and groups. The line moves fast. The service is fast and friendly. The tables are cleaned quickly and thoroughly. My family and I will be back for the mac and cheese. read more

Jack's Urban Eats - Salad and sandwich menu side 1 - Sandwiches Near Me - Folsom, California

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They never answer the phone to take orders In fact one of the employee admits to putting the phone on silent. Unfortunately the quality of the service is not the same. read more

I'm a fan of Jacks Urban Eats however I've only visited this location once a long time ago. My friend and I decided to stop by here because I was craving a tri tip sandwich. When we arrived there were quite a few people sitting and eating already but there wasn't really a line (only 2 people in front of us). Which was great because it just gave us enough time to decide what we wanted. My friend ended up getting a salmon salad and I ended up ordering a Bbq tri tip sandwich. Also, we got family size fries and mac and cheese to share. After ordering, we sat down. Although, there were a lot of people dining in, we didn't have an issue grabbing a booth. It didn't take too long for our food to come. To be honest, the wait was shorter than I expected. Our food was fresh and delicious! It definitely hit the spot, for sure. If you haven't already, I highly recommend trying their bbq tri tip sandwich and their mac and cheese. Soooo worth it; so good. The restaurant is clean and the employees are nice. Also, their food is on point. It definitely hit the right spot and I'll probably be back again soon. It was a great experience read more

Jack's Urban Eats - Sandwiches Near Me - Folsom, California

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The worst location I've ever visited. I placed an order for takeout and I'm super disappointed with the quality of food. I frequently visit other locations in the area and this one was terrible. The salad topping portions were super tiny, all I got was a full box of wilted mixed greens with slimy cucumbers. Blue cheese portion was half of teaspoon. Shouldn't be associated with the other Jacks locations. Disgusting read more

Let me start by saying way overpriced for the skimpy portions we just received about 35 bucks for what they call a sandwich we call a slider with that I ordered a side of fries I counted all 12 for 450 and to add insult to injury my wife ordered the sandwich with the side and mashed potatoes the waiter threw the potatoes on her table 10 minutes before the food was even ready and both the black and chicken and the jacks sandwich that I've gotten for years prior to moving away from the lovely State of California we're both cold and way under par? read more

Went to Jack's Urban Eats tonight. Ordered the Lemon Thyme Chicken Plate w/ Mac and Cheese and Cheese Bread as well as the Tri Tip Sandwich and a side of Garlic Fries. The chicken with the plate was smaller than usual and nothing was warm. The warmest thing was the charred lemon which I had to ask for (it normally comes with the plate). Service was decent-ish. read more

When I found out that I would be moving to Folsom a few months ago, I was so happy to hear that Jacks Urban Eats would be just 10 minutes away! I love Jack's because they have the best salad and the freshest protein. Unlike other establishments that really skim on their meat, Jacks never fails to disappoint. Located in Broadstone shopping plaza, you won't miss this place because it's right on the corner. The people that work here are pretty friendly and helpful. They do what they need to do to get the job done! Strong work. I usually order the Jack's Classic char-grilled chicken breast sandwich on RYE bread. SO BOMB. The sandwich includes caramelized onions, leaf lettuce, tomato, mayo & honey mustard. You can't go wrong with something so simple and so yummy. It will fill you up for sure if you're hungry and need some protein. Any of their salads are good but I especially like the steak salads here. One in particular that I order is the Western BBQ Steak Salad which has Chipotle BBQ tri-tip, kidney & garbanzo beans, corn, jicama, tomato, carrots, mixed greens, topped with fried onion strings & fresh dill dressing. I always get dressing on the side! Recently my friend Daisy introduced me to the Jack's Urban Fries which is pretty much a food orgasm in your mouth. The urban fries includes their french fries with blue cheese, spicy chili oil and chili flakes. For a single order, it's only $3.50! Never had I ever experience such AMAZING french fries until my tongue touched these fries. My taste buds exploded into a euphoric bliss. Can't wait to come back here and enjoy more delightful meals! read more

Service was good and fast. Urban fries were so yummy and so is the cajun chicken sandwich. Mac n cheese was a little dry and also chicken was dry in lemon thyme plate. read more

Jack's Urban Eats - Urban Fries - Sandwiches Near Me - Folsom, California

Ordered delivery from their website and they gave the DoorDash driver the wrong address, so they cancelled or dropped it off at the wrong house. Tried calling but they don't answer their phone during lunch. Will not be trying this place again and will be warning everyone I know to stay away read more

Tonight, I was really craving some authentic Chinese dumplings from a locally owned small business, but my husband decided Jack's would be a better option - I compromised and agreed. I sure do wish I hadn't! He had the trip tip sandwich (which he was very pleased with), I had the Chinese Chicken Salad - it wasn't terrible, but the chicken was dry and hard. The croutons were a new twist as well, I'm used to won ton strips. The portion sizes were what was expected considering it is "to go". They cram what they can into a container approximately 8" x 8". My review isn't so much about the entrees though...it's about the side. We also ordered a Family Size Urban fries. What we received was equivalent to a McDonalds medium sized fries, equally as soggy. For $6.95 I was expecting a little more than what was received. I could have passed through McDonalds and gotten (2) large fries for less than the family size at Jack's. It was disappointing to say the least. I'm empathetic to the COVID pandemic and all that it entails to keep businesses up and running - which is why I'm eating out to begin with. It's just such a shame that good quality service is being sacrificed, citing COVID. Jack's is closed for dine-in, seemed as though they had plenty of staff, and prepared our order quickly; it was a bonus it wasn't about to close; however the food received seemed as though it were the "end of the night" food, about to be thrown out and the staff was not willing to prepare more for fear of the "waste." Whatever the case is, Jack's should put more effort into the quality they're producing/serving - it makes a difference. Perhaps it's because we are forced to "take out," it doesn't matter what we receive...ultimately, it's paid for, and we are stuck with it. Who knows? I most likely won't be returning to this Jack's...they lost a customer today. Bummer cause I do enjoy the Chinese Chicken salad normally! read more

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Well organized, that make the service is fast, even when busy. Then the food is great. Many choices. Your food is prepared right in front of you, exactly as you wish. read more

Jack's Urban Eats - Sandwiches Near Me - Folsom, California

Jack's use to be our go to for lunch or dinner. Our favorites are the BBQ tri-tip or chicken, but for at least the past couple of months, the sandwiches have been dry, the buns kind of stale. I thought it might get better, but sadly not. read more

This used to be one of my favorite goto places. The pictures show the way the sandwiches used to be. Now the meat in the sandwiches is barely one layer, maybe 40% of what they used to serve. I don't mind paying for good food, but for the money (and it's pricey) you should get a good portion. The sandwiches shouldn't be all bread. Before you say hey, maybe it was a new person or they had an off night I'll tell you I've already tried that. Been back 2 or 3 times and it's the same result. Also I tried this test at a second Jacks location same thing with the portion size for the sandwiches. To illustrate this point I've noticed The lines that used to be almost out the door at all times have died down during peak times, and we can always find a table these days. I can tell you the Spicy Urban fries are awesome, the salads made customer order are great and that's where you get the value of a huge salad for the money. The food is presented and seasoned very well. The service has gotten much more efficient and they bring the food out quickly. read more

Jacks is a great spot! Delicious food especially the Mac and cheese!! It's absolutely to die for!! You have to try it if you haven't yet! Only reason I subtracted a star is because the food is very pricy! read more

You would think that at ~$13 the bun would be fresh and the meat moist. Nope the bun had to be a week old and fell apart when I ate it. The meat was dry and drab. The fries were cold and boring. The ice tea was $3.50 and the best part of the meal. Sorry not worth the price. read more

Jack's Urban Eats - Tri tip sandwich. - Sandwiches Near Me - Folsom, California

Typically good and reliable in-restaurant. Home delivery has been a bit touch and go. Tonight was a disappointment. read more

Jack's Urban Eats - I keep trying. Tonight was a bun so burned it was almost inedible. For almost $20, we can do better, yes? - Sandwiches Near Me - Folsom, California

I have always been a big supporter of Jacks and really enjoyed their salads. Lately, I have been extremely disappointed in the quality of the lettuce. I am usually taking out half of the lettuce due to it being welted and bad. Tonight the lettuce was so bad that most of the pieces were black, when romaine lettuce definitely should look like that. Unfortunately, I will no longer be coming back. read more

Jack's Urban Eats - Sandwiches Near Me - Folsom, California

I rated 4 stars in their category. Food is always prepared well and decent sized portions. Customer service is on point, quick service. My favorite is the BBQ chix sandwich and build your own salads. Oh and chicken strips and fries and Mexican corn side are also yummy. I've tried couple of the bowls which satisfied the crave. Always a default when out of ideas for a quick meal. read more

Worst lunch ever cold French fries California steak sandwich had more Grisel than meat bun seemed store bought not fresh and twenty dollars. I will not go back. read more

Dude this place rocks. 4 stars easily. The GF has been trying to get me here for what seems like forever. We walked in maybe waited in line for about 5 minutes. To order was a little confusing if you have never been here before. But it does work itself out very easily. They will cater to your needs and wants. We started out with the Urban fries, not sure what the sauce is but it was friggin amazing, next time I'm gonna get some sauce on the side also.The GF ordered a steak salad and asked them to change a few things and substitute others; I was worried the dude didn't wright it down but he nailed it so I was very impressed. I ordered the Ruben sammich and it have to say it was one of the damn best rubens I have ever had. We ordered beers and they were out of 805 but I thinks it's ok cuz I run out of beer also. So we had some Alaska. We are outside and even though it wasn't good weather the atmosphere of the place was amazing. read more

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I've been to this and the other Jack's locations countless times. It is one of my favorite restaurants because the food and service are always great. The sandwiches and salads are at Jack's are always fantastic. Some of my favorite salads are the chicken caesar salad, chinese chicken salad, and the santa fe chicken salad. The chicken caesar is one of the best caesars I've ever tried. The croutons and the chicken are to die for. The lemon thyme chicken plate and the BBQ chicken sandwich are also great. The atmosphere of this place is really cool, and the employees are all really friendly. The only problem I ever have is that the line can be long at certain times. I went on a Saturday evening recently and probably waited in line for half an hour. Nonetheless, the line is usually less than 10 minutes. read more

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Wow this was awful. I wanted to try this instead of Bjs or the Thai restaurant (mistake). My sons Mac and cheese was all Mac no cheese and cold. It was like buttered noodles but even more bland. He spit it out and wouldn't eat it. I had to wait for my food because of fries. Ok whatever. Well my fries came cold and hard. It's too hard to complain about things when you're alone with an 11 month old baby so I just ate my cold food. I don't have time to wait for it to be remade and I'm hungry. I would maybe come here for a salad but that's it. I'm so disappointed. read more

The help was much better !! Very clean food could be warmer when come to table ! And add a little more pieces too plate after paying $21 you can afford a few more pieces .. read more

Tried to give them another try since my family loves their chicken strips. Found another hair in my salad!! I know I'm crazy for going back... but thought they may have changed their ways. read more

Went in this past Wednesday before my class and got some early dinner. I got the Turkey Berry Something Something sandwich with no mayo (and there was no mayo, yay!) The staff wasn't blatantly rude, but I was treated similarly as if I was at Chipotle. They were all pretty indifferent. I didn't get much of a look around the rest of the restaurant, so I can't properly review it. Except for the young lady taking my order - she asked me if I wanted any sides, I told her I'd like a side of the Mac 'n Cheese, and she told me I needed to order it at the register, which confused me. Why did she ask if I wanted sides? I'm sure there is an explanation and I just don't understand how Jack's ordering process works, but no one cared to kindly explain it to me. Instead they just looked at me like I was an idiot for answering their question. I didn't wait long for my sandwich at all, which was a plus, because there was nowhere to sit and wait that wasn't in the dining area. I could have sit down in the dining area, but I wanted to leave that for the other customers who were dining in. But like I said, the wait wasn't long - maybe five minutes. So I took my to-go order and went to the campus to eat out of my car like a typical college student and the sandwich I got was barely a sandwich at all. I'll upload the photos I took of it. Everything was stacked in the center of the bread, which was burned on the inside and covered in intense amounts of grease from the grill. There was just a small piece of turkey, one slice of cheese, and about an inch of bread all around. If I had spread it out, it would have been an incredibly weak sandwich and the turkey still wouldn't have reached every bite. This was a $10 sandwich and I only got about 3 good bites with everything in it. Those 3 bites were really pretty tasty (I do like that apple relish stuff), in spite of the grease, but I'm not going to spend another $10 for 3 bites of a sandwich. Definitely not worth it. I gave it two stars because if they can train the staff to be more polite and friendly and teach them how to make a friggin' PROPER sandwich, I think it could be a great spot. As of now, I don't plan on going back. PS. This has to be one of the ultimate first world problems. "They didn't make my sandwich properly so I ate it and was unhappy." Nonetheless, do your job? read more

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See attached photo of a sandwich where the bread is burned You should not serve food like that. It's really disappointing and unfortunate. It was a meal to go and the French fries was on top of the sandwich read more

Jack's Urban Eats - Burned Cajun chicken - Sandwiches Near Me - Folsom, California

Used to be my favorite spot, but I have been underwhelmed by the customer service lately...came in around 11 ordered a salad and a Reuben, it's now 1130 and still nothing. I was one of maybe 5 people in here when I ordered yet I am watching as order after order keeps coming out in front of mine. I will not be back. Update: 1135, finally got food. 35 minutes for 1 sandwich. No apology, no update even tho I was standing by the register the whole time. Bad stuff...family and friends used to make Jack's a staple, but this is a pattern and I wont be coming back. Food is still great, but they really need better customer service l. read more

Ate at Jacks in Sacramento many years ago when I'd visit for work. I was pleasantly surprised to find out they are still in existence! I ordered the same as many years ago, and it was just as delicious. Urban fries and a salad. They have an incredible assortment of salad ingredients to choose from, and are generous with dressing (pick 2 or double up on your fave). Love love love Jacks and so happy to have rediscovered them!! read more

Super cool place! I was visiting my Sister in Law at her work and she introduced me to this place. I ordered the BBQ chicken sandwich and the urban fries (which she threatened to never have lunch with me if I didn't order those) lol. The way they cook everything is really neat. All in these big cast iron pots all cooked and ready to go with them grilling up all meat fresh. The urban fries are garlic fries with this white cheese sauce and pepper flakes on them. Freaking best fries ever. I did as well try the steak salad my Mom ordered and the steak was cooked perfect and had a great dressing on it. They also serve beer and wine. They had Stella and Rogue beer to name a few, which was a plus for me! The one girl and guy cleaning up the tables were super friendly and making sure every table was wiped down completely. However the reason for only 4 stars and not 5 is the girl taking our orders had a major edge to her. Didn't say hi or anything all she said was what do you want to order. Not even a thank you after that. Will still come back though and hopefully that will change. Kinda pricy as well for 2 sandwiches, salad, one order of fries and 3 drinks it was $45. Other than that a must check out! read more

Jack's Urban Eats - Urban garlic fries with blue cheese sauce and pepper flakes... the best! - Sandwiches Near Me - Folsom, California

We tried this place a couple years ago and decided it wasn't for us. If you haven't been there before the ordering process can be confusing, and I don't feel like their prices are in line with what they serve. We gave it another go tonight because some out of town visitors were intrigued. I thought maybe my first opinion was too hasty. Nope. The food tastes fine but it's not great. A tiny sandwich with no side is going to run you about $10. The line is still confusing for newcomers. I got the California cheesesteak and it didn't have much meat in it. My husband's tri-tip BBQ sandwich was better. People seem to love this place but I really don't understand the appeal. Maybe I need to try a salad if there is a next time since that's what people seem to rave about most. read more

I have ordered steak salads from the jacks in Elk Grove and really enjoyed it. I have ordered 2 steak salads in the past week through door dash's this location. Both times they gave me no dressing. The first time I ordered double dressing and nothing. This time I strategically did not select that and still no dressing. We spend a ton of money to get food delivered, you hope it would be right. What do they say? Sorry ask for a refund through door dash. Yep already did that, so in the mean time I have dry lettuce and didn't eat dinner. read more

Went here yesterday with my family and this morning both my husband and I have food poisoning and insane stomach pain! I ordered a Caesar salad with steak (this order was incorrectly made at first) and the second time they brought it out the steak portion was cut in half and the pieces not well done as I've asked and the steak was cut in a way that it couldn't be eaten: all fat... yet I paid almost $18 for this salad! If your prices go up - at least provide the quality please. The lettuce must have been not washed because we both shared the salad and have insane pain today. Would not recommend. We paid $50 for a simple meal yesterday (order 65) and to get this- very sad and upset. Jacks isn't what it used to be and we would come here a lot before. Would love a refund at least for all the trouble this has caused us. Extremely disappointed. read more

I was very disappointed by my deplorable meal at Jack's when we went. I did a build your own salad at Jack's. Basically everything was unpleasant. I included Broccoli, carrots, cucumber, tofu, fuji apple, radish and fresh dill dressing. The broccoli was as over done as a piece of meat. The carrots weren't fresh, I would guess they were a pre-shredded bag of carrots. the cucumber had almost no flavor, it probably wasn't fresh. The apple wasn't fresh and the radishes weren't crisp. The Dill dressing was basically a white water covering the salad. The tofu was so overdone, something that is an off white in the store was completely blackened. The portion size was significantly smaller than it was pre-pandemic. Our Urban Fries had a pinch of red pepper and a teaspoon of sauce. Before the pandemic, it used to be swimming with sauce and loaded with red pepper and cilantro. To top of the substantial decrease in quality, the prices went up about $3! read more

Jack's is great! I love their sandwiches most of all! They give you a ton of great options to choose from and on top of that you can still make your own. The Tri tip is definitely the best meat! read more

Soooooo disappointed. I LOVE Jack's but yesterday when I ordered my favorite, buffalo chicken salad, to my surprise, they have replace walnuts with seeds. The seeds which were almost burned were bitter tasting and ruined the salad. Seeds are not the perfect complement to chicken, apples & celery, as are walnuts. PLEASE reconsider your mistake or at the very least, make the substitution optional. read more

On January 11th, my wife and I walked into Jacks Urban Eats in the Broadstone plaza, Folsom, CA for the first time. As we glanced at the menu, my wife came up with several questions. An associate named Skylar enthusiastically answered all her questions patiently in great detail. We were extremely impressed by her soft spoken demeanor. In spite of the fact that the restaurant was very busy, she took the time to address all her questions. Furthermore, we observed that all the staff members looked happy. The food was very fresh and well prepared. We will surely go there again. A suggestion: Please put at least one or two more vegetarian choices (hot sandwiches) on your menu. The non vegetarian menu is wonderful. read more