Jackson Acura has a good atmosphere and very clean waiting room for those who need to wait on their cars while being service. All the employee are very professional and Nick was our service consultant was very helpful and answer all our questions and make us feel like a valued customer. Never had a bad experience with this dealership. read more

My first time visiting Jackson Acura. I wanted to try a new service place . Your first impression is a lasting impression . I love excellent service , Yvonne was my service advisor she explained everything she was excellent and Mr Jimmy at the concession stand was friendly . I will be back! read more

I am the sucker who paid for an extended warranty, first and last time. Finance guy talked me into it and 2 years later I tried to use it for the first time. Ill save you the details but the sales department lies and I would never in a million years recommend you buy a car from these crooks. So, after my rant they stepped up and took care of it. Thank you read more

I purchased my 20 MDX from Michael Wiest at Jackson Acura and it was the easiest purchase I have ever had, Go there and ask for Michael

The purchase experience was great at this dealership. I purchased an MDX 2020 from Jackson Acura 8/82020 there was a problem with the tires. I have been to this dealership five times to get the issue resolved. The service is the worst experience. The service representative does not tell you what was done to the car they put inferior tires on the car without my permission Brought it back again they gave me a dirty loaner car They attempted to put tires that were two years old that were in their "warehouse " on the shelf for two years on my brand new 56k $ car So the sale manager stepped in twice to try to make it right The parts manager called and told me "the buck stops with him" there is nothing wrong with tires that are two years old. Again the sales manager to the rescue HAVEN'T HEARD FROM THE SERVICE MANAGER YET WHO IS HIDING BEHIND H8S SERVICE REP. STIL I go on the sales manager agreed to put four new tires on my car installed by the service department Still the service manager not available He is at lunch or off site meeting or vacation always not available to take a call from a potential customer. Or I'm put on hold by the service representative for 45 minutes. While they figure out how inferior tires were installed on my car or how defective tires were installed by the service technician. Oh excuse me ! I I Ass u me they were trying to figure it out. So the car has a terrible ride the service department has no interest in trying to fix it I drove to Augusta 9/22/2020 felt like I was driving on a rock " big rock" bump tee bump wobble wobble shake shake for 21/2 hours in a 56k $ car.That Jackson Acura can't seem to get right. Monday morning I took this pos to Nally Acura on Cobb parkway the service representative asked me to take there repair tech for a ride so he could experience what I was experiencing unlike Jackson Acura, this was my first visit not my third to resolve a problem with a new car. Brought his computer hooked it up to the car, he felt the bumpy wobbly shake ride Said "let me inspect and balance the tires and rims I apologize this may take another hour" ok no problem just want a decent ride. Thirty minutes pass "we found the problem one of the new tires is defective, we can't replace it because the invoice has Jackson Acura" take it back to them. I called Jackson Acura service got Yvonne service managers assistant I guess As she says she is speaking on behalf of the service managers be he is you guessed it "unavailable " I explain the findings to Yvonne and she immediately tells me that I don't need to bring the car back to Jackson Acura they can fix it at Nally" uninformed and wrong or passing the problem or simply not interested in providing service at any level. Yvonne was wrong I have to bring the car back to Jackson Acura to replace the tire. It's been 5 days my back hurts my neck is out of alignment my right hand is going numb from trying to drive this 56k$ POS MDX. I called service this morning Friday Yvonne answers (assistant to ........) said "I will check with the parts manager (Mr. the buck stops here) who says the tires are not avail due to COVID (Costco doesn't have a problem getting tires) and call you back No one has called. I am renting a car so I can work out of town this weekend because the 56k $ POS that Jackson Acura has no interest in fixing is too bump tee bump tee wobbly shaky for this Senior citizen to drive for four hours. Stay away from these clowns. Yes I will eventually get my car fixed or traded and buy from a dealer who provides quality knowledgeable service. My point is the defective tire should have been caught by the service technician instead they put an excessive amount of weights on the defective tire to attempt to get it to balance versus replacing the defective tire. Passing it along seems to be the culture of the service department at Jackson Acura. What a waste! read more

Came in for warranty work due to front side garnish on driver's side (plastic panel in-between the windshield and a-pillar) was coming loose at the top. After it was done the rubber sealants at the very top of the plastic panel was still not in place (there's a noticeable gap compared to the other side). I was not comfortable leaving with my car the way it was, but Chris assured me everything will be fine in 48 hours and if not then I can come back. Do you really think that the rubber sealants will be put in place by itself in 48 hours? Logically, that's not possible and anybody would know that. If a customer is uncomfortable with the work that was done and you can tell that they are worried, uncomfortable, and not happy with it, why would you just send them? Gives you the vibe they don't want to work with you if you're not paying them anything. I didn't even realize until I left the dealership that Chris didn't give me any kind of documentation on what was done to the car. Isn't it normal to give documents for the sake of keeping records? I wasn't even offered one. When I called back couple times I was sent straight to the voicemail. Oh, and to finish it off, they didn't even care to wipe off the epoxy residue on the a-pillar. You know, just because I like that glue looking stuff on my car. Hope people would read this review and think twice before going there. read more

While I can appreciate the aesthetics and amenities of this particular location, I was slightly disappointed with my experience. My check engine oil sensor malfunctioned with less than 34,000 miles on my 2010 TSX. I made an appointment letting them know ahead of time the issue with the car. They didn't have the sensor in stock my first trip. The second trip they informed me they broke the sensor while installing it. The third trip I was informed everything was fine. From my initial call I informed them I would be driving from Dalton, GA. The staff was friendly, the issue was resolved (after three trips), and I will use them again. However I deduct two stars for each additional trip which cost me two additional Saturdays. read more

Its always amazing service here especially when Brittiany Byas working. I dont need worry of anything she know exactly what i want. Thanks again. read more

Great service. Absolutely the best dealership I have ever dealt with. And as the first poster said, Paul is terrific. We were recently in the market for a new Acura and traded in a 15-year-old Acura during the transaction. (Just as an aside for Acura itself, you cannot beat the reliability of these cars.) Not only did Jackson offer us significantly more for the trade-in than did Carmax, Paul understood the emotional connection I had with that old car. Paul was also great about keeping in touch with us during the process but not being too pushy. We were considering buying from this location or another dealership, and Paul consistently beat the other dealership's offers. We got a great deal, great service, a follow-up phone call the same day of purchase just to be sure that everything was going well, and a thank you card a few days later. Top knotch all around. As another aside, my old Acura sometimes went to Jackson for service issues. Although the service department couldn't always fix some of the random problems that popped up with that car in its later years (hello, driver's side window and your funky issues with sealing), the experience was nonetheless pleasant. On one occasion I was given a very nice loaner car for a few days while the old car got the works. On another occasion I brought the car in to have something checked out and wasn't even charged, but my car still got a bath on that visit. The waiting area is also very nice (and I was told that Fridays are the best days to go in for service because they have really good pastries that day). I don't anticipate needing to visit the service department often with my new car, but I won't dread the visits when I do. read more

I got screwed over so many times at Nalley Acura and Ed Voyles Acura I cannot even begin to write about it. When I lived in Kennesaw I would drive to Alpharetta to Jackson Acura for oil change and services because they are just awesome and amazing! Customer Service is usually great, the waiting lounge is relaxing with plush couches, TVs charging station, water refreshments and snacks. What more could you ask for? Did I mention Service is great? Never going anywhere else, keep up the good work guys! Thanks read more

Jackson Acura, An Extraordinary Experience. This motto is posted everywhere, and said every time the phone is answered. These people eat, breathe, and live this motto. Acura being a luxury brand can afford to have a few amenities to allow clients to sit down and relax. Nice bar set up, with multiple stools and a refrigerator filled with complimentary goodies. All oil changes are serviced with a full wash and vaccum. Recently took in my mdx which had a transmission problem, taking it apart and replacing the torque converter. Cost would've been in excess of 2,000$ but was covered and done within two days. With an extra pretty loaner car to drive around. read more

I've purchased 2 used cars from Jackson...a Lexus, 7 yrs ago and a TL, in July of this year, for my daughter. James was a great salesman and did his best to make sure I got a reliable car that could last a good several years, for a college student. Today, was the first time my daughter and I came back, for the first oil change. We we starving and was told it would be ready in 1 hr and 15 mins! I asked if they had snacks because I thought I'd just pass out...and I had one of everything they offered...hot chocolate, soda, fruit bar and pretzels. LOL Well, it didn't take as long as the rep said for the oil change/tire rotation...but I told her my stomach was satisfied. She told me I could stop in anytime for some hot chocolate too! Now that was nice...and I'll probable take her up in that offer, if I happen to be in the area on one of these cold winter days that are sure to come! read more

I have been going to Jackson Acura for almost 4 years now and they are hands down the best Acura service department within the Metro Atlanta area. The Service Manager, Rodney Jones, manages a great service department team and they are always transparent to what needs to be completed and DO NOT use scare tactics or a pushy sales approach to gain more business, like many other service departments do. If you have an Acura, this is the only service department you need to take your car to for peace of mind. Thank you Jackson Acura team! read more

All I'll say is "buy your tires and service your car elsewhere!" You'll end up getting defective tires or get recommendations for unnecessary services. I'm okay spending the money on quality and essential services but don't drum up unwarranted car repairs or sell me defective tires and keep giving me the run around when I then have issues. Never going back. read more

Jackson Acura is by far one of best dealerships in the area. Purchasing a new car can be an overwhelming experience with a lot of pressure. This is not the experience you will get at Jackson Acura. From the moment we walked in we felt very welcomed and all our needs were met. We worked with Patrick McPherson who is one of the best salesmen we have worked with. He found us exactly what we wanted. We purchased a new 2015 RDX and are very pleased with our purchase. He can help you in searching for a new and used car and get you exactly what you want. Go in today for a very pleasurable car buying experience. read more

Service I got from Paul, an old Caucasian, is impressively nice. And I purchased a 2011 Acura with Tech Package there. Price Quote I got from Paul is the lowest among all dealers. Basically, nothing to complain. read more

First of all, the curb appeal of this dealership is outstanding!! Great job Harvey Jackson. Secondly, the have a snack bar that makes some restaurants look bad :) Great snack and drink selection. When we bought our car, they had bagels and cream cheese and hot Starbucks Coffee!! Great customer service from salespeople, service department and financing department. I even had Mr. Jackson himself come say hi to me. I really appreciate the attention they give customers. We are rebuilding some of our credit due to being laid off a few years back and Michael St Clair, the finance manager, is THE MAN. If you want to have someone be a bulldog for you to get you an approval and the best rate, as for him. read more

I can only comment on the sales process so far, but I couldn't ask for more than we received from Jackson. Key thing is they are privately owned and not part of a mega-corporation, it's a family business who takes pride in the fact that their name is on the front door. Sergei our salesman is an award winning salesperson, nationally recognized and when you meet him you'll know it immediately, knows his stuff, a real pro and took excellent care of us. Michael the Sales Manager is a very nice guy who greeted us when we came in, assured us that our time was appreciated and respected and that we would be taken excellent care of. They even had a gentleman who was a retired engineer and had bought 3 cars from Sergei working there. His job was to meet with you 1 on 1 and explain, and show you how to work all the technology in the vehicle. Most important part of Jackson Acura is you don't get that icy cold "what can you do for me" feeling when you're in there, everyone is cordial and has been working there for quite some time. Very easy place to go and enjoy the car shopping experience. You don't feel like your in a lions cage waiting to be pounced on and eaten. Go with confidence and know that your business is appreciated. Hoping the service department measures up as well, but from what I hear from everyone that should be no problem. read more

Brittany is such a pleasure to work with! I have been bringing my car to Jackson Acura since I purchased it a couple years ago. I used to just take whomever was available at the times I needed service but now I make sure to make an appointment in advance with Brittany every time. She makes sure everything is taken care of and done right. She definitely goes well beyond expectations and provides an elite level of customer service that is always much appreciated! read more

The service team was great, I took my wife's RDX in for an oil change and it went very well.. My service advisor did not try and upsell me on things that was not needed. He actual told me some things I could hold off on until next visit. That was very surprising and greatly welcome. There was an issues he did suggest I get while I was there and it made since. The transmission fluid needed changing and I could see how, since it had never been change since we purchase the truck. Patrick, my service advisor made sure I was kept inform of what was going on and the time it was going to take to get all the approved services done. I was in and out before I knew it. read more

Jackson Acura Service is always very helpful! After a long day of dealing with a flat tire they had what I needed in stock and didn't hold me hostage all day. Thanks again!! read more

The service personnel are both professional and very pleasant to deal with. Procedures are in place to reduce any wait time and the waiting area is pleasant with accommodation for computers. read more

Jackson Acura gave me fast service and went over all of my options and prices with me. Ayesha was pleasant and patient while I asked lots of questions about my new MDX. I've been back twice and both times were consistently good. Highly recommended! read more

Update - Unfortunately, things have unraveled a bit. Service we were told was so good to add the options that were part of our negotiated price has been really poor. We've spent days with multiple trips to the dealership to have options added and fix a taillight. First trip it took 2 days to discover no work was done. Took it back to discover taillight was not ordered and to have the wrong bumper protected (2 hours wasted) and still no return phone call from our sales rep to resolve. read more

Jackson Acura - Auto Repair Near Me - Roswell, Georgia

This dealership is far superior to the other Acura dealerships in the Atlanta area I've been to. No need for an appointment for an oil change, very attentive and in and out in less than an hour with a complimentary wash. Wish I lived closer. I would use them every time instead of That terrible Nalley Acura dealer. read more

It was a great experience; given I have purchased cars in the past. This was by far the most relax environment with no pressure, listen to the customer, and made adjustments based on needs. Reggie Hammond explained and demonstrated the features of the vehicle. I appreciated his demeanor during the sale. I was not uncomfortable about my purchase. No buyers remorse over here! Thanks, Jackson Acura I had a great experience. I will recommend this location to others. read more

Leased my RDX almost 36 months ago, never had such a poor customer service in 40 years. Sales people should review features and benefits, follow up, and mostly extend appreciation over 20 years of loyalty. Never happened here. Sticker price showed 38K was left in glove box, and what "they" are asking in the purchase close to 47K. I would never recommend this dealership to anyone in family or circle of friends. In addition I was stuck driving this vehicle with a faulty air bag for 30 months! read more

I was quite disappointed with my service today. I came in for a B12 service for my 2012 TL with 28000 miles. According to Acura, this requires oil change, tire rotation, and change of engine and car air filters. I was warmly received by the service rep, "****", who proceeded to take my information. When he asked for my keys, I was surprised when he realized that he didn't need to put the key into the dash to start my car: like most(?) Acura owners, I have a keyless ignition -- he apparently was NOT familiar with this. I presented Jackson Acura Service coupons when I sat down for my consultation, and noted one was $49.95 for oil change and tire rotation, and another was 10% off filters; I also had a 15% off service from Costco. **** assured me (several times in fact), that he would find the best deal. When completed, I received the bill: $186, AFTER discounts. Why? First, without authorization, they used synthetic oil for a $26 up charge. When I asked why, **** assured me that the manufacturer REQUIRED it from 2012 and later. When pressed, **** asked a colleague (while I confirmed as well): synthetic oil is NOT required nor suggested. Second, knowing that I live outside the area, I had asked **** to confirm the car air pollen filter was indeed dirty by showing it to me prior to replacing it. **** said he didn't recall that I needed to see it, and I later saw on the invoice "PLEASEREPLACE (sic) THE DUST AND POLLEN FILTER" -- apparently he wasn't listening as well as he should have, when he typed. The total cost to replace two filters? $33 + $33 + $27 labor = $93 plus tax. Third, I asked **** why he charged me $67 for the oil change and tire rotation (excluding the additional $26 upcharge for the synthetic oil), rather than $49.95 per the coupon -- **** quickly said the coupon didn't include the tire rotation, then realized his "mistake" when we read it together. Finally, after leaving, I found three additional unauthorized charges, which I mistakenly didn't bring to ****'s attention: 650MM windshield wiper blade at $6.90, a 525MM windshield wiper blade at $6.50, and $3.25 to top my wiper fluid. I also noticed instructions to replace the wiper inserts, without ***** consulting me. I find this particularly grating: like synthetic oil, this is NOT recommended by Acura for the B12 tuneup, which makes sense to me since my old wiper blades did NOT need replacing, and I regularly top off my own wiper fluid. Frankly, while questioning these charges I was embarrassed, thinking the mistake might have been me. For this reason, when **** proposed he take $30 off for the synthetic oil "mistake" I accepted and quickly departed. Had I noticed, Jackson Acura should have reimbursed me an additional $50 for the unnecessary wiper replacement and minimal added fluid, and I suspect an unnecessary pollen filter as well. Ignorance, Incompetence or Intentional? As this was my first visit, I don't know. read more

I have a great place I have used to service my car over the years but when I purchased a previously leased Acura I decided to continue to get service at the dealership. Every time i have come in there have been "surprise repairs". I have taken it back to my old service place for second opinion and each time either the work was not necessary or was significantly cheaper. Why do I continue to return here? I am not sure and will not be back read more

I wanted to write a review regarding the experience that I recently had with Jackson Acura a week ago. My car was towed to Acura after hours when my car just wouldn't start and so my keys were in the drop box until the morning. The following morning I received a text for Brittany asking me to explain what was going on with my car. I explained and immediately she texted that she would be in touch with me to let me know what was going on in finding out what the issues with my car were. Brittney texted me though out the day until a diagnosis was made that I needed a new alternator & battery. Brittany assured me that my car would be ready in just a few hours . I explained I had to try to get a ride to Acura and she immediately offered to have my car delivered or they would send a ride to pick me up. I chose to be picked up and immediately I was contacted by Lyft to get my info. When I arrived Brittany greeted me and explained in detail what was all done & that there were a few minor things that needed to be done in the future . Brittany made me feel very calm & cared for during a very stressful day and losing a day of work . Brittany was even able to get me 10% off my total bill and when I left she handed me her card and told me to call her if I needed anything. I love Jackson Acura, I have only taken my car to be serviced by them for as long as I have had my Acura which is at-least 8 years ! They always take care of my car and make me feel very assured . I would never go any place else! Also the facility is always very clean & they have Starbucks coffee! read more

I had my first service and Brittiany was amazing. She is knowledgeable and made sure she answered all my questions. She even wrote a handwritten thank you note to me. How sweet!!! read more

Purchased a beautiful new MDX for my wife this summer from the legendary Patrick McPherson! I walked into the beautiful dealership looking like a bum and not fully sure what we wanted. I was given the time and space to think, research, meditate etc before making a decision that we were 100% comfortable with. This comes from a person who has sold new German cars. The process was equally impressive in the finance department as there were zero attempts to grind us down with bogus programs and offers. If you are in the market for a luxury vehicle give the team at Jackson Acura the opportunity to earn your business! read more

Got my 30,000 mile service today. Excellent facilities, friendly people, and in and out service! Kevin called me saying my vehicle would be ready in 15 minutes--time for me to get back over there from work to pick it up. Would definitely recommend and go back for my next oil change/service. Thanks Jackson Acura for a pleasant experience! read more

Not a great experience trying to buy a new car. Left empty handed after the trade-in conversation, had to walk away. Have purchased several new vehicles over the years, will look to BMW or Infinity after this experience. read more

Purchased my car from Jackson several years ago and keep coming back for their excellent service. I love my car and the staff at Jackson--they always take great care of my car! read more

Jackson Acura is by far the best dealership for getting your car serviced! Very honest and trustworthy! Seriously the best. Thank you for all you've done for me and my Acura!!! read more

Not if, but when, you go... be sure to work with C.M. (real name is Chege). He is the sweetest, most genuine salesperson we've worked with in Atlanta. We were offered coffee and refreshments, had every question answered thoroughly by CM and his manager, got a fair value on a trade in, received a great rate on my SUV, and will happily work with this dealership in the future. Two thumbs up. read more

I love these guys. I upgraded to an Acura hoping for better service and I certainly got it. My only complaint is that the follow-up phone surveys are annoying. Of course the service department gets all tens! Now leave me alone. Seriously, I love these guys. read more

I bought a 2015 Acura MDX at this location 2 years ago and I must say that I continue to be impressed with the level of service and professionalism that I have experienced to date, for all my service appts, system updates etc . I would especially like to give big kudos to Patrick McPherson. I can call on Patrick at any time for assistance with any issue about my vehicle and he never fails to exceed my expectations. A big thank you to Patrick and the rest of the team at Jackson for putting your customers first! Job well done!! Sharlayne W. read more

Amazing experience. Sergei is the best without doubt. I came for service and ended up with a new RDX. Sergei answered all questions and I feel comfortable making another purchase with him. The best sales guy I've met in my life. He doesn't BS you or try to sell you the most expensive car in the shop. I would come back to him anytime. Great guy! read more