A full 2/3 of the games were broken. This is even worse than the last time we went and only half the games were broken. There was one guy walking around fixing them, but he didn't ever actually make any progress. It's really only worth it for the pizza which is decent. read more

Did my son's 2nd birthday here. All my guest and their kids loved and enjoyed it. Highly recommend. They have pretty good deals too for party and events . Your kids and family will have fun. read more

If I could give unlimited jakes a negative star rating I would in a heartbeat. On 3/15/2023 I took two children to unlimited jakes for spring break and man oh man what a disappointment that was. There are no actual adults working here, just a bunch on teenagers that have no direction when things go wrong. I spent $200.00 just on the wrist bands just to get into the facility no including the additional money I put on their game cards. 50% of their machines were broken, and the other 50% were not paying out the correct number of tickets that my children earned. We won 100 tickets on one machine and a free spin, the machine paid my child 50 tickets, we won 25 tickets the machine paid my child 7 tickets. So, beware if you go pay attention or they will be ripping off your children and essentially stealing your money. When I brought this up to management's attention they called me a liar, again dealing with children. This facility is a germ incubator as none of the staff actually cleans anything. Now you can't get into this facility without paying for their food which leaves a lot to be desired. They do not have an attendant at the food station keeping the area clean and making sure they are restocking in a timely manner, the food tastes old, the sauce on the pizza has no flavor and it tastes like cardboard. The mac and cheese were cold and crusted, overall if we have to pay for the food just to get into the facility then unlimited jakes really needs to invest on stepping up on their food. I am extremely upset with unlimited jakes and I urge anyone who is reading this to think twice about going or invest their money into another facility. read more

As someone who grew up in the East Valley it's painful to see how far this place has fallen off. With places like Stratum having unfortunately closed its doors, the options in the East Valley are getting few and far between in the valley. The "Pro Pass" (the 2nd highest tier of admission) got us access to 1/6 of the available games. The online claim of "unlimited arcade games" is untrue and ought to be reported as false advertising. There were several games that were inoperable, had damaged screens, and there are well-concealed stipulations regarding which arcade games you can play. The cafeteria and eating area is FLITHY. Understandably, the cleanest areas are often reserved for party packages. However, if you choose to offer an all-day buffet, it is imperative that decent upkeep be paid attention to everyone else in "gen pop". That should be staff priority #1. This is a place with a business model driven by volume and churning out as many families as possible during peak seasons. So before you deciding to spend your hard earned money here, you should go into it knowing that you are overpaying for a place with the same games as Peter Piper/Chuck E Cheese with worse food and games not worrying paying for. Laser Tag is the best option, but it's a long wait between games and you can find better for your buck elsewhere. read more

Honestly I don't think it's worth $65 per person for a Champion Pass which supposedly gets you unlimited arcade, unlimited VR, Unlimited Bowling and Unlimited Laser tag as well as the buffet. Unlimited here is a bit of a misleading statement. While you don't have to pay per game with the pass, you get one bowling game and then have to put yourself back on the waiting list and wait at least and hour before you play again. Unlimited VR is the same, one 10 minute game and the average wait time was 1 hour 30 minutes. A bunch of arcade games were broken so you found yourself waiting to play the same games over and over again.. the buffet was mediocre. The pizza selection was decent but kinda blah. The pasta was ok, salad bar was ok. The ice cream and soda were honestly the best parts lol. read more

Definitely don't recommend this place. Overall had a bad experience. I will go to Dave and busters next time Poor experience booking reservation and showing up and it matching the reservation. Pizza bar was empty No silverware Never again read more

Had my son's birthday here thinking it would be amazing. It was actually horrible, even for the price I've paid. We had the highest package they offered. The room had and awful smell and service. Also the restrooms are disgusting, I would say worst than a circle K public restroom! There was graffiti, pee and vomit on the floor and stalls. Had a very unpleasant odor. I wish I could get a refund and take my business elsewhere. Also the staff kept telling myself and my family we couldn't access the VR stations because don't have have the correct package. Which won't true we paid the highest package they offered. read more

We happened to go here for a bday party of our friends son. It was Mother's Day so all the mothers could get in free. It was our first time and the place was pretty big. The area was well divided for a Buffett, play area, rides, lazer tags, bowling and more. Generally the kids play and finally there is a cake cutting but here you cut the cake and you are free to play for however long. The buffet food was below average and was just alright. The food was cold and felt it was not that appealing either. The cards we received from the bday organizers had credits in them and for the games the credits were too high, we had to separately buy which costed a dollar for 4 credits. Some games costed 16 credits and the game lasted only a min or two. The only free ones were the lazer tags which was good and the video games. Overall had a good time and removing the stars mainly for the food and credits. read more

I NEVER BEEN HERE UNTIL RECENTLY . WITH FAMILY BUT NEVER WILL I GO BACK 1)the place looks abandoned when drive up witch not a bad thing 2) throw up and trash out side like pick it up 3) rude staff we where gonna sit at a table to eat some skinny kids yelled at one of my family members for trying to seat she could of said sorry guys this area closed but nope she didn't. Was just hateful rude 4) food was okay , games and stuff they charge way to much for pro pass if it give you Limited options on what to play so Yeah it's a no For me casters and coasters don't charge that much if they do they charge what your paying and you get what your paying for . It's a pass for me read more

COVID-19 Precaution NOT UP TO EXPECTATIONS!!! It maybe that I'm coming from out of town but this place with over 50 guests (strangers) and masks were optional. Kids and adults alike were on games, ride, etc without a mask. Some of the staff weren't even wearing masks properly. We got their early-ish before it started to get crowed which was a blessing. Once it was crowded I knew it was time to go. The game offerings were good just wish it felt safer. read more

Agree with others that if I could leave a negative star I would! We booked Jakes for my daughters 9th birthday on 8/12 and spent $650 for essentially a room and cold flavorless pizza! DO NOT WASTE YOUR MONEY, book somewhere else! We were told to arrive 30mins before party, host didn't take us to the room until 10mins before. When we got to the room my daughters first comment was "this room smells bad" and it did! The host did nothing other than take our pizza and drink order. My daughter asked for a pizza with pepperoni and jalapeños and she was told they the only peppers they have are green peppers (not true!) literally on the buffet was a pizza with pepperoni and jalapeños!!! The pizzas were delivered to the room prior to any guests arriving so they sat there and got cold! Host was barely in the room and did nothing after the pizzas were delivered. We had to serve drinks and pizza, clean up, ask for our cake to be delivered to the room, knock on door several times for more drink, paper towels etc. when cake arrived we had to cut it (thank goodness I brought a knife) and serve it. They offered zero assistance so I basically was working my daughters party and missed out on her enjoyment and opening of gifts! To top it off a 10% gratuity was added to my bill for the host! We got the Boss package which includes a wrist band for arcade, rides and laser tag. This sounds great but half the games the wristband is for were broken, the few rides that were open had lines so long the kids got to ride once, and the laser tag line was RIDICULOUS so that wasn't an option. Again completely a waste of money! We ended up spending another $75 on fun cards so my daughter could play working arcade games. Go somewhere else to celebrate! The trampoline parks and Fat Cats do 10000% better job at parties and aren't nearly as expensive! Jakes makes you pay $15 plus tax for adults who wanted to stay at the party but not participate in any of the games or rides!!! Rip off!!! I will NEVER go back to Jakes and proactively tell others to stay away! read more

I am not one to leave review, but I I felt like I needed to as this place earns ZERO stars. This place because the experience was so terrified. We paid for the unlimited package. None of the games worked, just took credits off your "unlimited package". The buffet was a joke, the food was cold and looked liked it was sitting out for days. The dessert had 1 thing that was questionable looking and the ice cream machines were broken. I do not recommend, such a waste of money. Take your business elsewhere. I will not be returning. read more

We paid $25/person including Drinks and Buffet. (Memorial day special). Buffet was limited, pizza was good, salad dressings were empty, Ice machine were empty too. No utensils available. Most games were broken down (stuck). Tables were filthy. Staff, however were friendly. I saw that they were trying to keep up with everything. Might've been short staffed. We had a blast over all. read more

Jake's Unlimited - Arcades Near Me - Mesa, Arizona

More like Jake's Unlimited RIP-OFF!!!!!!! $64! For me and my son. You don't have an option to omit the food from the pass so we ate brunch and came here. We didn't eat any food! The unlimited pass is only for SOME games and you have to pay extra if you actually want to win tickets to redeem prizes. Also, bowling is an extra $5/person....$64 for 2 hours...insane. Plus, we got a Groupon and we're supposed to get $10 of game play on each card! They didn't load any money on the cards for us. We were so over it at this point, we just left. read more

BEWARE, If I could give it a zero I would! This was our 1st time visiting and we were celebrating my grandsons 4th Bday. We were told by a friend that her kids loved it there so against our better judgement booked everything online. We had booked the largest room and only invited a hand full of family to make sure everyone could spread out and social distance. From the minute we arrived we were welcomed by a young employee who was very busy. She asked us to step aside to wait while she found our party hostess. She was either very New or untrained because we had been waiting for 20 mins before telling us that she was our party host. She saw we had LOTS of gifts and decorations and guests were starting to arrive so she came introduced herself and pointed us in the direction of our room. Don't think she walked us there and helped us, no, she literally pointed us in the direction of the largest party room and walked the opposite way. I should have listened to my gut at this point but of course I had guests and a grandson who were excited so we tried to laugh it off. The horrible service continued on in the party room, the hostess would appear n disappear the entire time. We had no direction or explanation of our party package. After almost 45 mins of this nonsense I ask for a manager! He was very apologetic n explained to us that we had already used up half our blocked party time doing nothing n stated we ought to start eating, cutting cake and opening gifts right away. It was the most rushed and unorganized waste of time we have ever paid for anywhere. After our time in the party room was up we headed out to try n enjoy the games/rides. We were never explained the wrist bands and how they worked so half our guests had the actual game wristbands and others had ones with no access to any games. I had read a few reviews on the website about this place being very full at certain hours but we figured that it would be regulated during Covid - well We were wrong! There was no social distancing, it was so crowded at times that it was hard to walk around. I never saw a single staff member cleaning the machines, games or rides in between players rather I was sanitizing each game my grandson touched before n after he played. I'm sure this place is normally fun but our experience was awful from the moment we arrived. I don't plan on ever coming back! read more

All I can say is, it's like a worse version of Chuck E. Cheese. Would go if I had a reason to, but wouldn't just go on my own. Does have laser tag which is fun and bumper cars, but the food sits out a long time. read more

Dirty,food was horrible so many broken games. Rides were unattended soooo hmm no rides! This place needs to close! Just gross! Closes at 9 by 8 they were picking up all the food. After paying 100 bucks you should get to eat after the kids play on what there was to play with. Just a shame cause it was nice. read more

Jakes unlimited is a great place to have a birthday party and to go out to bowl and to ride Some carnival rides. And their desserts are great, and so are the VR head sets are great and their are some scarry one for teens and some great games for kids and some other games for adalts, I would really recommend this place for any ages. read more

Jake's Unlimited - Arcades Near Me - Mesa, Arizona

Honestly one of the worst arcades I've ever been too! I honestly had no idea an arcade could be this mediocre! Shoot mediocre is a compliment. The pro pass was such a rip off! My bracelet never worked! Even with the games they said it would work with. Oh and it was never said that our choices were limited. We paid $25+ for that pass btw. The buffet was awful. The food was picked out. The soda machines tasted flavorless. The macaroni tasted like butt cheeks. One of the people that went with us probably has food poisoning. I'm most likely next! Overall it was a mid experience. Not to mention they shut our bowling game off minuets before closing and we had one last level left that we would've easily finished on time. Honestly this place looks like it's ran by people who are 21 and under. Where's the guidance? Who's running this place? Cause it's HORRIBLE. Like I'm sorry but we got catfished! Please save your money! And who ever owns it please make it better!!!! read more

Jake's Unlimited - They were showing deformed children getting surgery On the screens! - Arcades Near Me - Mesa, Arizona

For as expensive as this place is you would hope the machines would work, the ice cream would be flowing, and it would be clean. I was so disappointed by my recent visit. Half the machines weren't working. The ones that were full of crumbs. With all the staff walking around you would think someone would be responsible for cleaning. And then I asked my kiddo if he wanted ice cream only to find the ice cream machines were down. It's been a tradition to come here after the last half day of school. I think we'll look elsewhere next year. read more

My kids and I love this place. We always make a point to go on days when it's not likely to be busy and make a day of it, and it's lots of fun for most ages. They've got an arcade, bowling, laser tag, several small rides and bumper cars, AND the drinks and buffet. If you get one of the packages, it's a great way to spend the whole day and do things that would add up to way more doing them individually somewhere else, plus you can get in both lunch and dinner if you time it right. It doesn't get much better than that. I think this is great for families and would probably be a really fun longer date too. read more

I do not recommend this place for family. Arcades are 60% broken no one seems to clean nor service anything. All the staff are teens and young adults not professional. Food is very horrible pizza crust is stale when freshly made salad is not fresh looks very bad. The food got my family sick!!! Bar tender did not ever wash hands when serving doing cash then grabbed my lime and squeezed it into my drink with his hands didn't drink the drink wasted the money to throw it away smh read more

The only reason I'm giving 2 starts is because my granddaughter had fun. The food is gross and cold. Floor is sticky by buffet and tables. Debris was left behind on buffet counters. No ice in soda machines. We won't be back here again!! read more

So this was our first time at jakes unlimited and this place is really UNLIMITED after 5 hours of non stop fun I was ready to GO I lost my kids like 2hrs in but luckily they have a bar the drinks were shockingly strong ... the food was actually really good also the place was CLEAN every time I went into the bathroom it was spotless they cleaned all of the rides down and I must say I have no complaints I'll definitely be back again read more

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Really new experience. Spent the whole day with the kids and we had a blast too. All the arcade action you could ask for plus!! food and fair rides too. Completely affordable for a whole days worth of entertainment and they do birthday party groups. Add some discount coupons that are out there and you can't beat it. They have a buffet, selfie spots, bowling, laser tag, and all the arcade games. Not to mention a huge ticket store for those that love it. Only didn't get the 5 stars because food is a little lackluster but great for kids. read more

Jake's Unlimited - Arcades Near Me - Mesa, Arizona

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We hosted larger party at this facility and I am still very upset, not by the amenities which were available or the actual birthday party. All of that and even our server were amazing!! It was once our bill came that we had an issue, we purchased the Elite package and had 12 kids and 22 adults. We were suppose to pay additionally for any adult after 10 which were included in our package. We also had to pay for any child after 10 kids included as well in the package. Not a problem we were all ready to do this and we calculated prior, made sure we were good to go and had a blast. Turns out that we paid twice, 1 of the times we paid $600.00 for the elite package, 22 additional adults and 2 extra kids. That was incorrect we should have paid for only 12 additional adults! I brought it up and the server went back said he voided transactions would take a few days to drop off and so they charged us again this time the correct amount. I called the week after and they kept telling me "What do you want from us!" It was never let me make sure that everything was done properly or we're training our people nothing. Finally today I spoke to a manager named Nathan who said that the "Void" they attempted was not processed correctly. He processed a return on one of the cards today and gave cash for the other payment. It only took 4/5 phone calls and me getting excessively angry for someone to go a little further and look into what actually happened. We were never looking for a freebie which at this point I feel we should have gotten a huge discount because this was a headache and unnecessary in my opinion. What I wanted was someone to acknowledge the mistake and go the extra mile from day one to check and make sure that things were handled properly! Someone to not say over and over "What do you want from us!" Some people may have lots of money to have parties but we had to save and we have other things going on. This was unfair and I really encourage people to review receipts 100% prior to making payment. read more

Just visited tonight. Not great. Really messy and dirty. About 50% of games are not working. Even bowling was glitchy at consistently cleared frames even though only one ball was thrown and wasn't a strike. Would not visit again. read more

We threw our daughter's 6th Birthday Party here. Haven't been here since the renovation, lemme tell ya it's awesome! We bought a groupon for a group of 10 plus two adults and had a blast. Most everything was included and was unlimited all day. We stayed and played for 7 hours! The owner and staff were excellent to us and made us feel special. Nothing but great things to say and we will be back. Thank you! read more

Jake's Unlimited - Bumper cars - Arcades Near Me - Mesa, Arizona

Lol don't waste your money. This is NOT the place you wanna go to have fun especially on a date. NONE of the machines work. YOU CANT WIN ANY TOKENS. Unlimited games my butt. Save your money. Or go get your money's worth at dave and busters. You're welcome. read more

Oh my gosh- This us the most disgusting dirty place I have ever been to- it's filthy! I got sick immediately after eating the pizza- spent most of the time in the bathroom- crowded and drink vending and food all included and filthy!!! Kids playing games then going to food area grabbing the food and drinks without washing hands- food in the floor everywhere- bathrooms dirty- Monkeys are cleaner than this! I have never seen such disgusting filth in my life- the self serve ice cream had teens putting their tongues under it - if 1 person was sick in there everyone would get it- It was like a 3rd world country- The country health dept should go inside- read more

The reason I gave this place 3 stars is the following: - The buffet area is very messy, like there isnt enough staff to keep the serving areas clean. For example, the soft serve ice cream station had so much discarded ice cream on the machines from guests overserserving themselves ice cream and then just leaving it there, it was pretty gross. Same thing with plates with food being left behind. - A lot of the machines were out of service. If they could improve those areas, this place would get a 5 from me. We love the concept of an indoor amusement park and my kids could spend hours there playing on the machines. read more

I went to Amazing Jake's when I was younger and loved it. They remodeled it and took the go karts away. The go karts we're the best part. The food was terrible. Nothing was stocked and it was so dirty. Everything you touched here was sticky and nasty. The ice cream machine was down. They only had little muffins that sit out all day for dessert. The bathrooms were disgusting. Toilet paper wasn't restocked throughout the day. The workers are rude and not friendly at all. Most things here are out of order and it's impossible to get on a game or ride. This place is terrible. Don't waste your money on it. read more

I've taken my students here for field trips and my own family many times. The buffet pizza is surprisingly good and having a never ending flow of soda is awesome. Too bad a lot of the games are usually broken and the workers getting kids on and off the rides only have one speed - slow as molasses. read more

This place is AMAZING!!! We took our Robotics club to Phoenix for a tournament. We decided to go to Jake's Unlimited. The place was a BLAST! The food was surprisingly good and there was plenty! The staff was great. They were so fun and very helpful. Played and ate all day for a very small price! The kids did not want to leave, we were there 6 hours! If you are in charge of a school/church group this is the place! Cannot wait to return. SO MUCH FUN!!!!! read more

Such a fun place to take the kids. They really made some great improvements to the location and it is even more fun than it was before. One big improvement my kids and I both noticed was how friendly and helpful the staff is now. read more

This place is a blast! You could spend an entire afternoon here. Who would've thought rides indoor would exist in the desert. It's perfect on a sweltering summer day. Lots of games to choose from including bowling. Take a spin on Radius or the tea cups. Bumper cars are a good time, too. You can battle it out with your friends in their laser tag arena. Lots of packages to choose from starting as low as $15. All you can eat buffet with pizzas, salads, sides, ice cream and their famous unicorn cotton candy tacos. The place is huge so it never feels crowded. Their party rooms are sprinkled throughout just past Midway. Two full bars are also open for an adult beverage. Be sure to sign-up for their newsletter. Jake's will treat you to a $5 gift card. Great place and super fun times unlike the competition. read more

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Booked a last minute birthday party for our son. We had family come in town and our sons birthday being at the end of the month, we decided last minute to do something. I am SO glad we chose to go here! The price was insanely cheap, service was outstanding, food was fantastic, and the kids and grownups all had a blast playing unlimited games! We will most definitely be back! Also want to give a huge thank you to Brian. He helped us get seated and showed us how to use the games and helped us figure our way around! Went above and beyond! read more

We left, almost running, less than an hour after arriving. If hoardes of unsupervised children, broken games, and buffet trays of food with all manner of odd detritus floating around (there was an actual used napkin sitting on top of the mac'n'cheese) then by all means come blow your money here. If you like a place that's clean, where it feels like someone actually gives a damn and people make an effort to watch their kids, then stay FAR AWAY FROM HERE. read more

So disappointed, spoke with manager about cleaning, I had a party of 12 coming , 2 hours later nothing was clean and it was gross , dangerous and very unsanitary , I just don't really know what to do very ashamed I invited my family and friends here read more

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For the price, and it being indoors it's a great place to take your family on a hot day in Arizona. Fun atmosphere really nice staff. The only downside are most of the games while working I didn't have a ball or the hockey sack that he needed play the game and there was no one around to help. We also try one of the VR games and it wasn't working and again no one around to help.. read more