This location has horrible guest service. Young workers without any supervision nor any customer service skills. When asked to name of worker she told me she didn't have to tell me.. then Asked for supervisor or mgr Info I was told the are not allowed to give It out. What kind of establishment does not give customers mgr or supervisor info? This was not my rude 1st run in with this worker, however it will be my last visit to this location. read more

Initially when entering the girl in the Orange was rude when taking my order and Hebe asked for my I'd when showing my debit card my ids fell and I was on the phone so I was a bit fidgety and the lady just stared me down when I apologized and I couldn't reach for them cuz they fell behind her computer. Then the 2 ladies helped make the drinks for everyone else and I was ahead of 1-2 people but they made about 5 items for everyone and mine was the last one. They announced everyone's drinks by name like acai bowl ect. Then the lady in the green just placed a purple drink on the counter and said nothing. I figured it's mine maybe but didn't want to reach for somthing that may not be mine. Then a couple min passed and the girl in yellow laughed and said "she's just waiting for us to say her order" and the girl in green laughs and I'm like what in the world did I did to them. And then the girl in yellow a few min later says your drink is there... I'm like oh okay why didn't you announce it and she says "I didn't make your order" .. so how do you know it's mine lol and then I asked the other lady in green and she said " we don't announce orders we just leave them there" and when I said that's a lie you announced everyone's orders but mine and she said " no I didn't" and she walked away and I asked the lady in yellow for their names and her response was " we don't give names unless management is here for you" so I said thank you and walked out with my order. Don't even know what order it is cuz when they made it for me they kept looking at me and laughing and rolling their eyes. So what did I do to receive this treatment?? That was really messed up like child like immature. Now I guess I see why all the reviews are bad at this location. Honestly most employees I've interacted with were rude but I dismiss it until this went to far. I sent a review on when she gave me a email receipt and she said she couldn't give me paper receipts when o asked for it so okay I guess? These ladies need to be retrained or find a position where they don't interact with people it's like they found a job where they think it's okay to play the customers like we're children. This is the location at Pomona Rio rancho. You ladies were embarrassing and I don't appreciate your demeaning Attitude and child like behavior towards me when going in to order a drink after I dropped off my son with his dad all o wanted to do was relax with a fresh beverage. Thanks for being the worst and karma will always get its way. read more

Jamba - Food area with associates - Juice Bars & Smoothies Near Me - Pomona, California

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I Like This Store!! It's Very Clean And Comfy And The Girls Who Worked Today Have Respectable Professional Hustle. I Saw Them Handle A Huge Crowd With A Strong Sense Of Rhythmic Urgency And They Took Very Good Care Of Me Too. I Asked Them To Recommend Something New And Healthy And Interesting To Me And My Hostess Gave Me Two Different Answers With Lively And Colorful Descriptions Which I Definitely Appreciated. Thank You Girls For A Sweet And Refreshing Experience! read more

10/10! Came in after a long hard workout, I was helped by a young man by the name of Andrew. He was kind enough to recommend me the protein berry workout smoothie. It was YUMMY. The establishment itself was kept very clean & staff was extremely friendly. Definitely will be coming back. Thank you Andrew for making my experience pleasant! You're AWESOME!!! read more

I'm done coming here. They are always out of something. Ice, cups, bananas etc. I came here for years and for the last two it's really gone down. Go a few more miles and get a bowl or smoothie elsewhere. read more

Staff here are great. Me and my son ordered a belgian waffle and a pb chocolate love both taste good. The place looks clean inside and parking is big. We went to this place first time because it is close to the area we visited. read more

Jamba - Juice Bars & Smoothies Near Me - Pomona, California

so unsatisfied i downloaded yelp to leave a review. poor service. dirty environment. mean staff. never returning.

Went in for an acai bowl & they had no fresh fruit .. what kind of Jamba Juice has no fresh fruit

I've been to this location about 3 times now and it's never crowded so I'm in and out very quickly, but everyone who has taken my order has been nice and polite and the place is always spotless and smells very clean. I recommend coming here if you're in a hurry because there's never a line and it also makes a great before or after workout treat if you are going to the Planet Fitness. read more

Jamba - Juice Bars & Smoothies Near Me - Pomona, California

I ordered a protein berry with soy online. I get to the store they mention they are out of frozen strawberries for the smoothie. Then the empolyee says they tried calling me on my cell phone. So I checked my phone no evidence that they did. I received no call from the time I ordered the drink to when I arrived to the store. I replied to the employee I didn't receive a call. She refuted saying they attempted to call. I ask for blueberries instead. As my order is being prepared. I see another employee cutting up fresh strawberries. Is it policy not to use fresh strawberries? Wasn't even offered. They never apologized for the inconvenience. read more

So ima was amazing she was on shift by herself, and managed to get so many drinks out the way, she was handling her shift!! Good job !!

Jamba Juice here just didn't hit the same. I wanted my rewards and I hadn't paid yet ...

I love coming to this location even though I live in chino. The customer service is great here and the store is always clean! Thank you Sonia and Susana, the service is always great! read more

I walked in at 6:30 when they opened, I asked for the açai Primo the island Pitaya and chunky strawberry. I was told it would take about 5 to 10 minutes to make the base of açai Primo, that's fine. I was told they don't have the base for the Açaí Pitaya so if I would like to chunky strawberries instead, I ended up ordering one chunky strawberry and two açai Primo bowls. I wasn't told they were out of anything else. As I'm waiting for my bowls I'm told there are no strawberries that are fresh only frozen would I like frozen strawberries , I say yes. Next I'm told there are no ripe bananas would I like blueberries instead. I wish I was told they were out of fresh strawberries and bananas before I ordered bowls that have fresh fruit on top. I know it wasn't that girl's fault but her customer service skills were very lacking, to top it off she gave me my bowls tossed on their sides in the bag. I really wanted to ask for a refund but I actually felt a little bad for the young lady working because it's not her fault they're out of all those things however it would be nice to know before I order them and spent $30 on three bowls. Will not be returning. read more

I was assisted by a lovely young lady named Sophia. She was patient and very kind. I ordered a primo açaí bowl which is always a delight. Her customer service will have me come back to this location again. read more

White privilege is real. I walked in and the lady was washing dishes so I sat down until she was finished. A lady walked in after me and the Jamba Juice employee immediately asked her what she would like to order, regardless of me being there first and politely waiting for her to finish her task. Please do not support this business. This is what Jamba Juice is teaching their employees! I will never support this company again. read more

Not friendly at all women working during closing was very rude and not friendly at all. Her name is Sophia I think she made me not even want to order from here. They were out of almost everything to make a smoothie. Won't be back to this location because of my experience being that everything just opened back up I thought it would be way more friendly and inviting read more

Just rude rude rude ! "Sofia" was her name should not be working here with that attitude ,rolling her eyes , she doesn't know how to do refunds and getting mad at the customer about it not 1 but 3 customer going upset home ! read more

If I can leave this place a ZERO STAR review I would so I go in and i go to make my order and the lady that was there named "Angie" was very rude and not polite what so ever and we ordered extra granola and she didn't even put much in there hardly any. When she give us the açaí bowls we ask where is the chia seeds she says "they're in there" and I asked for the chia seeds that are fluffy and rudely with attitude says "those are chia toppings and turns around and walk away" what a rude disrespectful lady and her demeanor was just unbelievable FIRE HER AND GET PEOPLE WITH A NICE/GOOD ATTITUDE #FireAngie read more

Brianna at this location is rude and lacks proper customer service skills. I come to this location regularly and every time I order my drink it feels like I'm bothering her; she looks unhappy and doesn't greet guests like the other girls do. Other than Brianna everything else is good. read more

This is the best branch ever . Always stocked with fruits and all ingredients needed to make their smoothies and bowls as it should be. Their machine works, prints receipts as it should be! Also the point crediting machine also works. Staff works fast and is friendly. Parking never an issue. And they close at 10 pm. After going to Chino Hills too many times and always getting disappointed and frustrated with non--receipt-printing machines, not getting the points I'm supposed to be credited for my purchase, no bananas strawberries or peaches usually even in the middle of the day, I'm just grateful to have found this Rancho Rio branch, only about 4 minutes from Chino Hills. I'm never going back to Chino Hills branch. To the owner of this franchise, thank you for staying on top of your business!!! read more

Extremely bad customer service! They messed up my order. One of the young ladies was slamming things around as if she hated being there.

very nice place this guy named russell helped me out and was super polite and just made my day. Talk about 10/10 service

Always quick and efficient to take orders in a timely and friendly manner. Tyeisha is super friendly and makes a MEAN matcha green tea smoothie Sofia is also a hard worker and does a great job working quickly and efficiently. Definitely coming back! read more

10.23.16: can always count on Jamba Juice to offer freshly squeeze OJ when my heart desires. Stopped in this morning before heading back home to LA and loved how clean and new it looked. Everyone working this morning was so friendly and welcoming. I think some were still in training since it's a newly opened store and guidance was being given - keep it up! Jamba can be your one stop shop in the morning or afternoon with the various offerings they have: fresh juices, smoothies, acai bowls and more. Congrats on the new store front and best of luck! read more

Jamba - 10.23.16: 12oz Freshly squeezed OJ - Juice Bars & Smoothies Near Me - Pomona, California

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The smoothies are good but their is a lack of professionalism and mediocre customer service from the 2 young ladies working tonight 5/09/22. I don't expect them to be doing cartwheels but a bit of courtesy in return and at least a "thank you" would be nice. I've been in sales for 24 years and it's the customers who pay my salary. I hope these ladies will understand this concept. read more

This is the second time we have been to this location and the first time was great. Even before we left they asked for us to taste our drinks to make sure they are perfect and they were! First time we went was during the afternoon. Tonight we arrived at 9 pm and didn't look to busy when we arrived. I will say that an employee went on break and that's when they lost it. I waited 20 minutes for two bowls and one mango a go go. My pitaya bowl was so skimped out and I didn't go back to complain because I didn't want to ruin everyone else's night by making wait more for a couple of smoothies. My boyfriend's strawberry peanut butter bowl was filled to the topped but was missing the granola. The mango a go go came out like juice not like a smoothie. We were so excited that one opened closer because we went to the one in chino two-three times a week. Guess I'm back to making that drive...... read more

Jamba - Skimped out pitaya bowl. I paid 7.64 for this !!!! - Juice Bars & Smoothies Near Me - Pomona, California

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Love this jamba juice location ! Always getting my order right & super friendly staff!

The smoothie tasted fine but this review is gettin one star bc of the customer service I received. I went in This morning (march 22) to order some breakfast. The girl working in the store this morning either woke up on the wrong side of the bed or hates her job. She never smiled, never showed any customer service skills what so ever actually. I ordered my smoothie and then I saw $2 off a breakfast sandwich with smoothie order sign in front of the cash register so I asked her where the sandwiches are listed and she said right there and pointed to the sign. They were not listed there, but there was a picture of a sandwich on the sign. and so I pointed up to the menu on the wall and said, I can see the pictures of the sandwiches up there which ones are those, the ingredients and names aren't listed. She sighed, rolled her eyes, and listed them off as if I was totally putting her out and there was not one single person in line behind me or waiting for their order. I ordered the spinach and feta. It came out to almost 9 dollars so I doubt she gave me the $2 off but she was in such a bad mood I didn't want to ask. I paid and was waiting for my drink and sandwich. She never called out my drink or told me that it was ready just put it on the counter so eventually I saw it and went over there and grabbed it and she was slamming doors shut waking back over to get My Sandwich... she grabbed the sandwich slammed another cabinet or door to the dishwasher maybe? And walked it over to the counter. I was standing at the end of the counter and she set it there and walked away. Never looked up at me to say here is your order, never said thank you, and never said have a good day. She came off very rude and short and I didn't leave feeling good about it. I almost said something to her but I thought even better for Me to yelp it and let people know this is the demeanor of this store. I have always enjoyed Jamba Juice 1- for the taste of the smoothies and 2- because of the vibe; healthy, positive, friendly environment. This employee doesnt match up with Jamba Juices mission statement saying the reason you are successful is because of the passion employees and customers share for the product is the same. Your employee had no passion for the product or for providing good customer service. Extremely disappointing. Please teach your staff how to make someone feel welcome. Won't be back. Juice it up, here I come! read more

Service here is terrible. Upon ordering, cashier was rude instead of helpful. This wasn't my first unpleasant experience here either. Not coming to this Jamba anymore. read more

I've been to many Jamba locations but this location stood out the most to me. They were so kind even when I asked for so many subs in my vanilla sky bowl. They spoke loud enough for me to hear but not enough to sound angry towards me. Great customer service and great quality smoothie bowls. The others in line, like me, were all so prompted to give the workers at the time a generous tip because we all mutually experienced a great Jamba service. Definitely would recommend this specific location to all my close friends and family!! read more

Right next to wing stop and surrounding area of food (Pielogy, Corky, Chipotle etc.) and shopping, how wonderful this place has just opened!! Of course is really nice and clean right now. It is still a small space but very convenient to get your juice on after planet fitness workout! read more

Came here a few days ago in the morning and the place was closed with a sign that said "on my break, will return in 10 minutes" however I'm almost positive it was there longer than 10 minutes because I waited 15 minutes outside. So I called the place a couple times and no answer, and the employee shows up finally and asks if I'm there to pick up an order, I say no and proceed to place my order. I see that there are free boosters and ask her if I can get the vitamin one in my drink, and she says " that's fine but next time tell me that when you're ordering at the register, but I'll do it for you this time" I was thinking "excuse me!? Rude much?? Just make me my drink sour puss!" Of course I actually have manners and said "oh yeah ,of course no problem" lol anywhoo I'm pretty sure she felt brave because no one else was there and she's lucky I was in a good mood and didn't tell her off. Anyway after all that she gives me my drink in 2 separate cups because she "ran out" of the large ones. Yeah right, early in the morning and you have no supplies? Who's in charge of this place? But whatever, this is my review on my experience at this place, bad customer service, and management of keeping up with ordering their needed supplies. If people hate their job go back to being quarantined and getting your unemployment check, don't take it out on the rest of us, gosh! read more

Been almost 3 weeks now that their juicer has been broken and not just this location also the one in chino hills but anyway but ridiculous it's taking this long to fix it... just trying to get some fresh squeezed OJ like come on... read more

My review is in regards to the employees only. The girl who was at the cash register did not seem like she cared to be there. She was not kind or helpful at all. She was borderline rude. Maybe they should spend some time hiring people who care about their job and who actually want to be there. Not coming back again! read more

Kiara was extremely helpful and very kind also, everytime sonia is working the place seems extra clean.

I really don't write reviews but I went here today and the person working provided excellent service. My smoothie was made really quick and it was delicious. I'm not too sure but I think the lady that helped me is named Jasmine. Not to talk bad about the Chino hills location but this one is better, in my opinion. read more

Come here every couple months for my kids. The employees are always working quickly to get orders out. Walked in today and it was very busy. The phone was ringing and there were ppl waiting inside. But the employee at the reg still greeted me and took my order courteously. read more

I was so excited they made a jamba in Pomona and right next to my gym. But this has to be the longest wait time experience I've ever had at jamba. This is my 4th time here each time it's been at least a 30 minute wait, mind you not busy. One of those times it was only me waiting and it still took that long. I also just witnessed a girl go off for waiting 45 mins just for them to tell her they didn't have one of the ingredients. The Jamba Juice girl was arguing back. Bad customer service. They need more help here. read more

The aloha pineapple is amazing. Staff is super nice & the place is always clean (even the restroom). Sometimes its empty and sometimes its packed which doesn't bother me you can tell the staff is working hard to get all orders out. Keep up the good work! read more