Worst customer service I've experienced in a long time waiting over 30 min for help to find a shirt and suit. I swear if it wasn't so cheap I would walk out read more

I have currently had 5 fraudulent charges come from this location on my credit card, I live in Washington! Not sure how someone keeps using my account but can't even get through on the phone to ask! Super frustrating and very time consuming. Suzanne E. read more

Kudos to the mens department! Every time I go shopping for my husband or son, I encounter the most helpful, competent employees. They happily offer to go find sizes for me, they don't mind my use of coupons, and most importantly the get me in and out quickly so I can get back to my daily duties as a mom. Minus one star for the womens and juniors department. It's often unorganized (denim wall) and I've had frustratingly slow cashiers hold me up for 20+ minutes for a single transaction. read more

The clearance rack is cool...but trying to find someone to help us is impossible. Had to go to three different cashier spots to have someone take our money. read more

Good customer service at the Roseville Galleria JCP and I found the most incredible bargains in jewelry. Make sure the hit the sales, I got an additional half off already reduced necklaces that I love. Returns were quick and easy for boots I bought at a different location and parking was available very close to the entrance. read more

The portrait studio did a great job with my holiday pictures. The first round didn't come out too well, because of my daughter not looking at the camera. JALYNN offered to retake the photos. Even though it was busy, she got us in for a 2nd session and they turned out amazing! I am from out of town, but this portrait studio rocks! I highly recommend it, and ask for JALYNN!!! read more

DON'T BUY FROM THEM!!! No customer service afterwards. 3 Weeks to wait for a mattress to be picked up. No phone help, no chat help, no people help. Delivered something we cancelled, then charged us over and over for it after it had been picked up. LOUSEY! PS they are going to be out of business and then you'll be up the creek me thinks. read more

The fitting room attendant was incredibly rude. We ended up leaving with out trying anything on or buying anything.

I like this JCP a lot better than the one at Sunrise Mall because the store is better organized, easier to find things, and the employees are always friendly. The bathrooms are always clean. Prices are pretty good. I'm a Hello Kitty fan and can always find something with Hello Kitty LOL. Great selection of kids clothes, and good prices for them considering the nice quality. If you like graphic tees, this place has a good selection. I bought my brother a Beavis and Butthead shirt and a South Park shirt for Christmas and he appreciated it a lot! Thanks JCP, cuz I couldn't find these in other stores! And it doesn't matter how old you are cuz theres something here for you! Not one of those stores just aimed for the younger crowed. Elevator access for those of you in wheel chairs, or pushing a stroller. Parking is okay on NORMAL days, but weekends and Christmas is pretty chaotic! Need to get your hair did? And don't feel like going to more than one store? Check out their salon too! Ive only been in their salon once a couple years ago. My experience was extremely good! My hair was a disaster! It was horrible! The salonist that took care of me totally saved my hair! And I got many compliments when people saw my new dew! I wish I could remember his name. I don't really get my hair did professionally like ever, but I will be making a trip back to the salon next time if I ever do. Sephora is okay, overpriced tho. Not simplicit. Nice too look at the stuff but when you see the price you're like "ehhh.....think I will just stick with Revlon or Covergirl....." This is one of the main stores I go to when I shop at the Galleria. read more

I really like shopping in the Sephora store here, a much smaller store from the regular store in the mall, and much more attentive, to your needs. the sales people, acknowledge you when you com in the store, and they are right there, assisting you with your needs. The store is clean and organized, and their product is always stocked, even with the crazy holiday season, their customer service was excellent. Not to mention. The sales were awesome!!! read more

Started Xmas shopping and bought great cookware for family

I went to pick up an online order for a ring I had bought from the fine jewelry department and when I got there one of the women working named gaylen looked me up and down when I said I had a ring for pick up and asked me in a very rude tone "Fine jewelry? in your name?" Then when the ladies went to find my order they opened a drawer that had many bags and way very unorganized and took about 10 minuets to find my ring. read more

If there was a complete mess of an order, mine was it. And Tiffany got stuck with it I the home depot (or .com dpt I think they call it). I ordered curtains in July that had a lead time, 6 weeks later I received white vneck tshirts instead. I went to the store to return the T shirts and get my original order of curtains. The original rep had done the return and put in for my curtains. Since there was such a long lead time to begin with I wasn't worried when they didn't show up right away. But here I am at 2 months and still nothing. I was on the phone for 45 minutes With customer service for them only to tell me they cannot see orders that are placed in the stores. I go into the store today and spoke with the manager Tiffany. She spent over an hour with me trying to figure out all of the issues. Order numbers from their system to my email didn't match, she spoke with several reps and called many different numbers. Some of the reps were quite rude to both me and her. Long story short, yesterday I made a formal complaint to the CSR team on the phone and that JCPenney wouldn't be seeing anymore money from me. Today Tiffany just kept me as a life long customer. Give that girl a raise!!!! read more

We had a such a terrible time with our visit. I contacted customer service a week ago and haven't heard back so I guess I'll post my visit experience here. We came in to get family pictures with a two week old. We had a friend refer us to this location so we were pretty excited to get pics with the newborn. We fed and changed her in time for the shoot so she wouldn't be fussy. We ended up waiting nearly an hour past our appointment time. We were told someone would check up on us with updates. No one came for any updates in the 50 minute wait period. We then found out a family with an appointment after our slot was getting their photos taken. Even after we mentioned this to the staff we ended up waiting and extra 10 minutes for another room to finish up. By this time baby was getting fussy. We did everything we could to accommodate the photographer with the little one yet the same courtesy was not shown to us. We had about 28 photos taken and about 8 of them turned out nice. Some were the same pictures with slightly different angles. The photographer was sweet but was not making sure the 8 year old was positioned nicely for some of the pictures. We paid $175 for these pictures. This experience was such a damper on our Christmas spirit as we wanted to get some nice pictures to show our family members the new addition to the family this Holiday season. The customer service was none existent for us as we did not receive even one apology. It's like no one wanted to take responsibility for the mishaps that occured with us so not one employee was kind enough to offer an apology :( read more

JC Penney's Board of Directors finally got rid of Ron Johnson who was that idiot CEO who almost bankrupted the company. JC Penney is struggling to regain sales and profitability. The store in the Roseville Galleria has an improved selection of merchandise and they brought back the St. Johns Bay brand. Unfortunately, it appears that they ran out of money while remodeling the second floor. The men's section still has the old white floor tiles while the other departments now have polished concrete floors. read more

This place usually has the worst customer service, never an employee to be found, also their "discounts" and pricing is misleading. I went there to get pics done yesterday and they told me on the phone it was a FREE sitting fee and 50% off. And today while I'm looking over my receipt they charged me for 3 sitting fees and only 1 was free. The employee mislead me and LIED two times about it. This place is shit. I used to work here too a long time ago and the managers treat you like disposable trash. I don't even think they knew my name. read more

What happened to this portrait studio?? They used to be great but we recently went for our holiday photos and they were horrible! We had an appointment at 10:10 in the morning and they were about 30 mins behind. How can they be 30 mins behind when they've only been open 10 mins? The photographer was so crabby and impatient and I hate our pictures. The manager tried to tell me this was a senior photographer but I highly doubt that. All our pics had weird shadows or were blurry. The entire staff has turned over including the manager. I'm super disappointed as this used to be a great place. 3 free sheets isn't enough to put my family through this again, I won't be back. read more

I made an online order and when I received the package the size was wrong. The package came with an unpaid return label. I had to pay $13 to return my order. After awaiting a month I still had not received my refund. When I called 2 weeks ago they gave me a ticket number. After waiting 2 weeks I still did not receive my refund. I called back today and they said I returned the package to the wrong address. I asked him how this was possible since I received an unpaid return label and he repeatedly told me no that they didn't send return address labels. After a few minutes arguing the point I inquired about my refund again. This person left me on hold for over an hour. I eventually hung up and called back. They then informed me I would receive the refund in 3 days. We will see if they actually refund me this time. I don't recommend buying anything online from this company. They wait months to reimburse you, send you an incorrect return address label, and the customer service people are extremely rude. Order at your own risk! read more

Steer clear of the JC Penny portrait studio at the Galleria! They have AWFUL customer service and take the worst pictures ever! The first time my family and I went to get pictures there, we bought a 2-year membership in order to have free sittings when we went in for my children's milestone pictures (3, 6, and 9-months). The first experience we had was great, which is why we bought the membership. However, since then, their staff has gone completely downhill. The first girl who took our pictures two years ago was really good and super nice. When I made an appointment for our next set of pictures and requested that same photographer, I was told that she no longer worked there. It is no wonder. She actually had talent. It seems that they just hire any random flunky to take pictures in their studio now. Throughout our 2-year membership, we went there for pictures 8 different times at $100 per visit for the digital download. We tried to give them chance after chance, with each time getting worse. The last couple of times we went there, our pictures were blurry, the subjects were not centered, and the edge of the background was in the pictures with junk showing on the sides. What am I supposed to do with trashy pictures like that? Finally, the last two times we went there, we were made to wait 2 hours past our appointment time the first time, and 1 hour past our appointment time the second time, just to get our pictures taken. When you have infants and toddlers and have made an appointment a month in advance, this is totally unacceptable. The second time, there was only one other person getting pictures at the time and three employees, yet they made us wait an hour past our appointment time to take our pictures. When confronted about their lack of respect for our time and their failure to honor their appointment times, the manager gave us an attitude. The staff also dress like filthy slobs and our photographer was sick and coughing all over the place at our last ever session. When photographing infants, no employee should be allowed to come to work sick. Needless to say, we did not renew our membership and will NEVER be going back. read more

Heard a lot of negative things on JC Penney stock the last year or so. Here is Why. You can put all the Ivy league college grads at the helm you want but if you don't have good customer service and competitive pricing it matters NOT. As I have stated several times before, if the most important people of the company are not taken care, the customers will not be. I strongly believe the sales force on the floor interacting with the customer is the key behind driving up sales in any retail establishment. I witnessed a sales associate shrug off a customer looking for certain items. He told the customer " it might be over there, If we have it. I don't know". If I was the manager there I would have fired that employee in front of the customer had security escort him out and assisted the customer correctly by walking him over and looking for the item with him. The real problem is the management at the corporate level. These are the people who dream up ways of increasing profits so they can put it in their pockets. They could care less about their customers or their employees. The only way to increase market share is to increase sales. The only way to increase sales is to offer incentives to the sales people on the floor with the customers. Back in the hay day of JC Penney (mid 70's thru mid 90's) their sales were up because the sales force were offered the incentive of commission, not just the crappy minimum wage. This is not rocket science, it's ignored because the short sighted over paid CEO of most major companies only care about their short term gain and they only care about what is in it for them. California is kind of an exception because they have made it painfully difficult for business to be profitable, but it can be done. JC Penney, bring back the commission to all your associates and leave your pricing as you have it now and you will rise to the top again. read more