Installed a faulty radio. I told him within a week that the radio keeps resetting and doesn't work…read moreproperly. He refuses to warranty the radio and stopped responding.

I was so impressed by the work and pace of the radio face-lift panel install for CarPlay. The guys…read morein the shop were accommodating and kept me informed about the repair taking place. What can I say...their service and repair work was exceptional with quality. No mess inside car and cleaned up for perfect appearance. Very happy. Thank you Fernando.

Do you want to know Autozone's secret? Their secret is hiring AMAZING people. I am a HUGE fan of…read morethis neighborhood Autozone (close to Mcdonalds and Kroger). I had to make an unexpected trip to Autozone because I needed a special tool. Why did I need a special tool you ask....because I was in a neighborhood off basswood taking my kids to a group swim lesson and someone literally stole the front grill off my car...(they too had a special tool.lol) Anyway I figured I would equip myself with the special tool so I could replace the part. I popped into Autozone, and immediately my day got better! There was a guy in a gray shirt and his name started with an R...it was Ray, Or Ryan. He is the BEST employee I have ever met at Autozone. Not only was he super helpful, but he took the time to help me use the tool, and I was able to fix my car right in the Autozone parking lot! Now how is that for service!! From now on, when I need tools or ANYTHING else that Autozone might sell, this is my go to place. I wish they sold food because this would be my new hangout.lol Ryan/Ray (sorry can't remember his name exactly, but I did get a picture of him from the back while he was helping another customer) is the best. This guy is so awesome! The store was clean, parking was good. I just can't say enough positive things about this store. Thank you Mr Gray shirt for all of your help!!

So my wife had a dead battery on 1/22. She went to this store. She's been there before with a bad…read morebattery with the same car with no issues. This time the young man said she didn't buy her Duralast battery there and he sold her a new one. He didn't replace it cause he said he couldn't take the battery off her 2015 Ford Fusion. He said he had to take the car apart to get to the battery. So she came home and I changed the battery with the new one in 7 minutes. Will be back this week to try to get a core refund from the old battery you didn't take off last time, and see if there's still a warranty on her last Duralast battery.

Once again I had great service! Sales men even offered to carry the battery I purchased to my car!…read moreI feel so comfortable knowing they are here!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

These guys are always so helpful. I have gotten some wax for our Whole House Generator, floor mat…read morecleaners, battery check, and washer fluid in the last 3 months. THey were helpful advising a good wax, and doing a battery check and it was good. They always build their stores with plenty of parking too.

If I could give it zero I would. Sold faulty parts cost me close to 1000 dollars to chase the…read moreproblems that would have been fixed if the part they sold me to begin with was ok. When I went to talk to the "manager". Ian Prosser, He hid in the back and told his employees to tell me he was not here and to come back in an hour. I saw him, did not know him. So when I came back in an hour and saw it was him, I asked him why he lies and he just said he was busy. I have spent 1000s of dollars here, will never go back.

I've been a loyal customer of AutoZone for nearly 8 years. Unfortunately, on February 8, 2026, I…read morehad my worst experience ever at the AutoZone located at 151 N Main St, Keller, TX 76248. I went in to exchange a spark plug socket I had purchased just two days earlier. The employee shown in the attached photo was rude from the moment I walked in. He refused to help me find the correct socket and treated me as if I were asking for a favor rather than a basic customer service request. When I asked him to stop being rude, he told me he didn't care. This level of customer service is unacceptable and very disappointing.

Joseph and Pratik did an amazing job when my daughter needed a new battery for her Jeep. They were…read morehelpful and really went the extra mile less than an hour before they closed. Stellar customer service!

Adriana was super kind and helpful! She helped me with my car issue and clearly explained the exact…read morenext steps I needed to take to fix it. I really appreciated how patient and informative she was. Great customer service! Every time I go to this location the staff is always willing to help!

It's not the point that is establishment it's the worker his name is Sergio. He is a worthless man…read morehere at this AutoZone I come in to have him help me take off my oil cap. He was maybe out there 30 seconds maybe 30 seconds I feel sorry for his girlfriend anyway he worthless I was able to get it off myself. Finally it took me a couple of minutes but I was able at least I tried. Sergio did not try and I hope he's not the manager because if he is, he does not deserve that title. I want to say thank you to the young lady that gave me tool to at least help me try and take it off again. Sergio was worthless.

This location is so great! Friendly customer service and has what I need in stock. This time around…read moreI needed oil and filter for my vehicle maintenance. They had a sale going on so it worked out perfect!

I came in panicked because I was four hours into a very long road trip and my check engine light…read morehad come on. Blake was so helpful and patient. He found the problem, found the part, and walked me through the steps needed to make the minor repair. He was so kind and attentive. Very knowledgeable as well. Road trip went smoothly and I'm extremely grateful.

Matt at this store is phenomenal. He goes above and beyond to make sure that the part you are…read morelooking for is actually in stock at the store and the prices for my items were cheaper here than AutoZone.

Manager has a poor attitude and was watching employees deal with a very long line but didn't hop on…read morea register. Someone ought to give him a customer service lesson. The employee that was doing all the work (Greg) was great though! Felt bad for him.

After a stressful evening of getting stuck at a shopping center parking lot with a dead battery and…read morecoming here the night before to be told that my current battery is no longer under warranty, which I swore to my friends and family I thought I replaced it fairly recent and not 5 years ago as I was told by an associate.....I came in during my lunch break to get my battery replaced. Jairo helped me this time and asked me if it was under warranty before starting the process. I told him I was told no the night before. It took him 5 seconds to pull me up again and tell me the battery I purchased TWO years ago was in fact still under warranty. Replaced it free of charge and I still had time to pick up lunch on the way back to the office. Made my day. Thanks for the great customer service, Jairo!

Aiden helped me 3/16/26 he helped me change a battery. I was in a rush to a meeting I had to get…read moretoo he did it quick and easy with no problems.