Came by jeff haas to look at the different models and get a feel for what i was looking for in a car. Britton was such a breath of fresh air & super helpful in giving advice about the different mazda trims & overall a joy to spend some time with! I hope I end up buying from him! read more

I am a repeat customer. in the market for an used car went to this dealership that had a CX5 listed for $18.8K, after 7 hours of telling us that they were working the paperwork and keeping us waiting for a discount they led us to believe we were getting, they said the car cost was the listed plus a "recon" package of around $2.4k so basically lied the whole time about the true cost of the car to then distract us with the monthly payments. E and C wasted our entire day and the used car manager basically told me they add the extra cost and is how they sell cars whether i like it or not and it was fine if i did not buy te car after i discovered the extra charges. Nowhere in the website they mention that the car cost is really what they advertise plus their added packages. NOT A TRANSPARENT PLACE for used cars. lost a loyal customer. read more

Car shopping is stressful. I swear I won't do it again for another 10 years but I will say Jeff haas made it survivable. Cecil was great as a salesperson. There were no guilt trips or pushiness, just facts and options which was nice. It got a little sticky when it came to meeting with the lender. He was very passionate about the maintenance plan he wanted me to buy and wasn't hearing my 'no thanks' very well but I'm sure that's what makes him good at his job. I will say it took about twice as long as I thought it would. I haven't bought a new car for a while so I was thinking 2 hours or so but I ended up being there for 5 hours even though I knew exactly what I went to look at so budget for that. read more

Had a wonderful experience buying and trading our car at Jeff Haas Mazda. Gilbert Gaitan was our salesman and he was just fantastic. We love our new CX50 2.5 turbo Meridian addition. Thank you read more

Great experience! The car market is very tough right now and I went to so many dealerships but it was here that I got the best offer!! As a college student, it's a natural fear that you might get played at any dealership but thankfully, George (salesman) and Brian (finance) worked very hard w me to help get me the best deal and car and even additional warranty. They were honest, straightforward, and did a great job communicating with me. 10/10 Highly recommend read more

Jeff Haas Mazda - Car I purchased - Car Dealers Near Me - Houston, Texas

I wasn't looking for a new car but after I took a test drive in a 2020 Mazda CX-5 with turbo engine I was in love. Anthony W. was super patient with me and tried to get me into something similar as the turbo engine was WAY out of my price range. But after driving the 2019 non-turbo engine for 24 hours I was not happy. So I talked to Anthony and made some adjustments. After looking at 8 different Mazda models and using up half of our day, Anthony helped me get into my first love 2020 Mazda Turbo engine. Only cause I LOVE to go fast! Anthony has the most patience with me as then it came down to which color LOL! At the end of it all Anthony was just as relieved as I was, as well as exhausted. I'm so in love with my new car!! Thank you to Anthony and the Mazda family for all their patience and help! read more

Jeff Haas Mazda - My new car! - Car Dealers Near Me - Houston, Texas

The best vehicle buying experience I have ever had!!! Todd Crabtree, the General Manager, greeted me and made me feel right at home. He introduced me to the best intuitive sales person i have ever dealt with, Mary Jane Blythe (MJ). From the moment I walked in I was greeted with professionalism, courtesy, respect, and a genuine concern for helping me find the right vehicle. MJ immediately evaluated my wants and needs and within a 20 minutes she found the right Mazda Model for me. She showed and explained, with patience, 3 different models i was interested in. I told MJ and that I would be back in the morning with my choice of the 3. When I arrived back the next morning, my choice was simple. The one MJ intuitively knew within 20 minutes would suit my needs and wants. I was relieved that i did not feel any pressure at any time during my selecting or buying process. Everyone helping me: Mj, sales manager, finance and customer relations manager and the general sales manager made my buying experience effortless and down right enjoyable! The ease of buying my Mazda at Jeff Haas Mazda made me a fan that feels like a part of the Jeff Haas Mazda Family! Thanks Todd, MJ, Cory, and Younghi for making my purchase the best one yet! I will be back and i have and will refer all my family and friends to your outstanding dealership, Jeff Haas Mazda. Respectfully, Jennifer read more

Another day, another lack of communication. After emails, texts and calls I was assured that I would receive info on purchasing a vehicle that never came. This is the extent of communication and follow up: read more

Jeff Haas Mazda - Car Dealers Near Me - Houston, Texas

Abe Angulo was my salesperson, very knowledgeable and very helpful. I ended up purchasing a CX9, I cannot say enough about how helpful he was in getting the price I needed. read more

Car dealerships have a bad rap of trying to screw you over or getting one past you. I experienced this just recently at this dealership. When I went and test drove the Mazda CX-9, I was asking the sales guy (Chris) if there were any dealer markups or anything the dealer was doing because of low inventory. The answer was a resounding "No." We are not doing anything at this point, even with the low inventory. The bad news is that you might have to wait to get the vehicle you want. Today, I found out that they have the vehicle in-transit, so I reached out again to them. If the vehicle is available, I would buy at MSRP. I'll send in a deposit to hold. So, I get an e-mail with the drive out price and it was roughly $2,000 higher than what I was expecting. I asked for a breakdown so I can see what's happening. The dealership is adding on a $1,600 protection package. The car is not even in their hands yet, so they don't have to add it. However, I was told that this was mandatory. Long story short, they are adding a markup, but disguising it as a mandatory add on. I told them they were dishonest. Another dealership at least told me they were adding $500 worth of add-ons and $500 dealer markup. I have more respect for them for being honest. read more

was very interested in a car that was only available at this dealership. I live in LA and was planning on purchasing in Houston. I spoke with Juan online and was informed that because I live in LA, they couldn't sell me the car. I decided to call and spoke to Sotoyo. He explained that the dealership no longer sells to out of state customers because they were having problems with the third party entity that assists with registering out of state vehicles. He further explained that customers were giving bad reviews because of their experience with the same above company. Well, here's another bad review. Juan cancelled my appointment and when I tried to speak with someone over the sales dept., no one picked up. According to a comment from Todd Crabtree, the dealership is experiencing a car shortage. At this point, all dealerships are. I was informed by another dealership that Louisiana is a no repo state which why this dealership doesn't sell to Louisiana residents. To add to Todd's smart response, I work in Houston and I temporarily live in Houston and have a lease to prove it. Thanks for the reply Todd Crabtree! read more

This dealership had a good selection of vehicles which I think is what draws most customers to the lot. However, my salesman Brandt J was condescending or racist--or both? I came in looking for anything that would work within my budget and he took offense to my credit score rather quickly. While I understand I'm not the customer which is cashing out the dealership in one sale, I'm a customer nonetheless. The salesman asked whether I'd be able to afford the 2k down payment I had offered and the rest of the negotiation was absolutely insufferable from there. First of all, fair credit does not mean I'm broke and secondly, that selling tactic is outdated. I went outside to make a call and decompress from the stress of car shopping and Brandt proceeded to leave the lot in the same car we were touring in. It was very weird and broke behavior. At the very least, I would avoid consulting with him. read more

I have mixed feelings about this dealership. I purchased a car here on July 2nd, and the experience was ok. My salesman, Keith, was pleasant and accommodating. Only positive things to say about him. However, the service we received on the car itself was pretty bad. We left with 1/4 of a tank of gas. The night we got home with the car, we tried to use the spare key fob and discovered it was dead. About a week later (200 or so miles of driving for me) the car indicated I need an oil change already. There also appears to be a slow leak in one of the tires. I have a car that is less than a month old and already needs to be serviced. Pretty disappointing. It seems like they cleaned the car to make it look nice, but didn't do anything that actually matters. read more

I'm so disappointed in this business. I booked a service appointment several weeks in advance then received a call just days before my appointment that they'd decided to close on that Saturday to move to a new location. I asked if they were offering free or discounted services to the people they were inconveniencing, but they said no and seemed surprised that I'd asked. They'd called to reschedule my appointment because they were between a couple moving dates and had just made the decision, and they didn't seem to understand that it's not always easy for their customers to simply move their appointment to a different day. The representative who called offered me a Monday appointment, which was strange to me because I'm sure many of the customers who book on a Saturday don't have the flexibility to do so on a weekday. This appointment was out of the way, so my fiancé and I had planned our whole day around it, and we had to scramble to make other arrangements. We weren't given any notice at the time of booking that they were considering closing on that day. Luckily, we were able to find a last-minute appointment at Parkway Family Mazda, which went very smoothly. I explained on the phone that it was important for me to keep this appointment because I needed my state inspection done before my registration sticker expired in a couple weeks--unfortunately, they still canceled and never apologized for the inconvenience. I wouldn't recommend booking appointments with this dealership. read more

I recently got the Mazda 3 from Jeff Haas. I am loving the new car. I highly recommend Mohamed Rahhal. I went there several month prior to my purchase to do some research. He listened, patient, and was honest. read more

I recently had a bad experience with customer service in honoring a deal that they are no longer available (It was available at the time I purchased my car, of course). It was rejected by new person in charge who was just following the book. Fortunately, Todd the GM was aware of the issue and got it taken care of for me. The experience at the dealership is great again. Please get with Sutoyo when you get a chance. The plus of a Mazda is the affordable price with lots of high tech specs comparing to a same year Toyota (very basic functionalities) read more

I love Jeff Haas Mazda. I bought a new Mazda CX-5 this year and my experience was seriously top notch. I bought from a girl name MJ, Isabel helped me with financing and Julie showed me all the cool things about my Mazda. Then Trent? I think. Helped me with my first oil change and tire rotation yesterday. Today they sent me a little video of my car reviewing that it's in good shape and everything they checked out. I had never bought a Mazda but after a lot of research I felt they were a great value and cute af. Highly recommend. I love that I can schedule my maintenance on the MyMazda app and that everyone was seriously SO NICE! If you're looking to buy a new car I'll gladly give you MJ's number. read more

Thank you for Jeff Haas Mazda for taking care of me providing me with the best possible service a client can ask for. Charles was very accommodating and knowledgeable in every option and accessories available for my CX-5 Grand Touring. Provided that I was mainly using it to drive back and forth from work. Leasing it was the best choice making the most sense. Working through finance was a pleasant experience having Brian explain the terms of my lease in laymen's terms and clearly suggesting coverages I may need and the benefit and cost savings I achieve in the long run. Purchasing a vehicle is probably not on anyone's list of favorite things to experience besides the fact that your getting a new car. But in this case it was one of the best experiences I've been through. Thank you Charles - Sales, Brian - Finance, and Jeff Haas Mazda! read more

Jeff Haas Mazda - Cx-5 Grand Touring with Navigation 2019 - Car Dealers Near Me - Houston, Texas

Rude ass service lady in the service department wouldn't even listen or even try to help my pregnant ass with a low tire problem. So what if you're finishing up on the last person you helped. Could have just directed me to someone else that could help instead of saying we are booked and can't help you. The guy putting on my plates wouldn't even attempt to just put air in my tires either because plating is his only job. y'all suck. I even told her ass that I bought the car from Mazda like that. Drive off the lot with low tires. For a car that is certified by Mazda y'all sure did a terrible job about making sure the tire pressures were properly filled before letting the new owner drive off. Makes me wonder if the tests and checks they did was even thorough!! read more

I am extremely disappointed in Jeff Haas Mazda. My wife scheduled a maintenance appointment online earlier this week for her suv and requested a loaner vehicle. This morning, at 7am, I drop off the vehicle and request the loaner. I'm told, "we don't give loaners for maintenance." 1. A service light was on so that's why we scheduled the "maintenance." 2. I have had "maintenance " done on my two other Mazda's (purchased at Jeff Haas) and been able to obtain a loaner. 3. If you are not going to provide a loaner, it would be good customer service to inform them before they are in the service center in need of the loaner. As someone that has purchased multiple cars from this dealership, I expected reasonable customer service. If I would have been informed that I could not get a loaner, I would have rescheduled and scheduled a time when there was a ride available or I could wait. Jeff Haas Mazda has lost our future business for lack of common courtesy. read more

I was very pleased with my car purchase. In particular, Mr. Cuong Nguyen was my sales person. He was attentive to details and made sure everything was A-OK. Thank you, Cuong and I appreciate the care from you and Jeff Haas Mazda, Katy Fwy, Houston. Virginia Anderson read more

After a pretty rough sales experience, where I reached out to the General Manager directly to provide feedback and never once heard back, I've now attempted to get a quote in installing ambient lighting in my 2020 CX 5 GTR. Three different attempts and never received a response at all. I've never had a dealership not follow up when I'm trying to spend money on features. At this point IDK how I feel about making additional purchases there. read more

Overall good experience buying a car here. The sales team is very knowledgeable. The waiting room is pretty nice with drinks and snacks for the waiting guests. When we walked in the place was very busy but once we were acknowledged, the service was good. There are many different Mazda options in different trims, colors, types, etc. also the prices seem quite reasonable with no hidden costs that you may see from other dealers. Secondly, we get our car serviced here and have had a good experience every time. Bottom line...great dealership overall worth great service, knowledgeable staff, good car selection, good services and nice lobby area with snacks Pros Good selection of cars Friendly and knowledgeable staff Good car service Good lobby with drinks and sna Cons Tends to be very busy and you may need to wait your turn I just came in today and I had to knock off one star for Cynthia Ramirez's poor customer service and attitude. All others are great but she is definitely the worst one. When we came in, she told us to wait while she went to the bathroom to do her makeup!!! read more

I purchased my 2022 Mazda CX30 this weekend and couldn't have had a better salesperson than Memphis Jiron. Memphis was very knowledgeable, professional, and easy to work with from start to finish. He made a potentially stressful process seamless. read more

I bought a brand new cx-9 in March 2023 that I loved; however, since about April 2023 I started having issues with the car battery dying after sitting for 48 hours. I've brought my car in at least 4 times to attempt to address the issue over the last 12 months. In the beginning I was told it was some electronic recall issue that they corrected and then in February 2024, some piece of equipment associated with the ignition was replaced but the issue kept happening so I brought my car back in about 10 days ago. I was called yesterday to come pick up my car that 'they need the loaner back'. I was basically told that there was nothing wrong with my car and they did all they could. I asked Leo, the service adviser, a simple question of what would you recommend I do next? Since obviously the issue has not been fixed in 12 months and the car continues to be a problem. He was unable to even look me in the eye when speaking to me. He wasn't able to provide me any advice or feedback for next steps. All he said was that they did what they could and couldn't find anything wrong with my car. He acted like I was asking some far fetched question and was unable to even act apologetic or sympathetic to my situation. I've never dealt with such infuriating customer service before in my life and now I'm s**t outta luck with an almost $50k car that's unreliable. Don't buy a Mazda and if you have one already, don't take it to their service department if you want them to actually provide customer service. read more

I came in to work with someone on buying a new car. I left slightly annoyed. The sales guy was nice but did a bit of man-spraining on how negative equity works. I have an engineering degree and brought my TI-85(I'm OG like that) and he tried to explain financing! I left unimpressed. read more

Up until this past Saturday, I thought the customer service was great. That changed when all the services were done on my vehicle and I hopped in and was ready to exit the lot when I noticed a vertical crack on my windshield that wasn't there when I first arrived for my planned maintenance. I immediately returned to ask what happened and was shocked on what I heard. Apparently there was a already a crack on my windshield (which I never seen or knew) and the car wash made it worse. The windshield guy said that he did see the crack before it spread. I then asked why didn't anyone tell me about it. His response was " I was too busy". I was obviously pissed because JHM made it worse. I wasn't even offered for a fix for free or a reduced price. I had to leave because I had plans that I was already late for, otherwise I would have asked to speak with a manager. This isn't acceptable. read more

Jeff Haas Mazda - Car Dealers Near Me - Houston, Texas

I live in Austin and found a car they had on their webpage listed for sale. I called the dealer and asked immediately to confirm if they still had the vehicle in stock and for sale. They assured me they did. I spoke to the sales rep several times and texted back and forth, while he took pictures and spoke to his sales manager. We agreed on a price and a plan to put down a deposit and pick it up the next day. Cecil, the sales rep, asked me to call him and then informed me that the car had been sold the previous day. This is a garbage dealership. Stay away. read more

This place just gets worse and worse. It's now 2:00 and I am still here for my 11:15 appointment. All that they are doing is an oil change and balancing my tires, the tires that they put on unbalanced. Of course the person in charge of my car has left for lunch and the other service guy said he was too busy to check on my car. Ridiculous, rude, and shows that customers do not matter to Jeff Haas! The last time I was here to get tires, they ruined my rims which resulted in them keeping my car for 2 weeks to fix them. Then I noticed they scratched or gashed my steering wheel. So, that was fixed along with black spray paint sprayed all over the inside of my car. They did not bother removing the paint either. So that was nice. They lack customer service, time management, and now a customer. I give up on you guys. read more

I purchased a pre-owned 2013 Mazda 3 from Jeff Haas & George A was my salesman. He was very patient & accommodating & steered me into the perfect car for me within my payment threshold. I would recommend George Abdala he has been very helpful & highly professional. I'm thrilled with my car & the experience at Jeff Haas Mazda read more

A very special thank you to Larry Bennett at Jeff Haas Mazda for finding my 2021 machine grey metallic Mazda3!!! He went over the river and through the woods to find it in Hurst, TX. I love it!!! Charles Silmon finished the deal and my new car was home with me July 17th. The outstanding TEAM at Jeff Hass Mazda can't be beat. The world of car shopping is different now with the shortage of semi conductor chips and cars being presold before they reach the dealers. I have bought four cars with Jeff Haas staff and they have a customer for life! read more

I bought a new car here in 2014 and have continued to use them for servicing that vehicle. There's some good and some just OK. Sales (3 stars): I contacted Jeff Haas Mazda on the phone and told the sales guy what my price range was and he said that should be doable. I came in and ended up working with a different sales person. He helped getting the vehicle and organizing my test drive. Then it came time to talk numbers. Started the "wearing out" process, going back and forth with the sales manager. I'd mentioned the guy on the phone said my price range was no problem, and he acted like he'd never heard of it. I also mentioned I'd used online sites like KBB to determine the general value of the vehicle and my trade-in, he acted like he'd never heard of them. Wow, really? Kelly Blue Book has only been around for a hundred years. As with most dealerships, you can get a decent deal but you really have to stand your ground. He finally got into the price range but only after taking away the 0% interest promotion. Whatever, I wasn't worried about that because I could refinance it with my own bank. I should have lobbied harder for more value on my trade-in because it was a fully loaded model with decent mileage and in good shape, but I guess they'd successfully worn me down enough and I wanted to get out, LOL. That's my fault. So ultimately, three stars for sales because they had opportunities to distinguish themselves from the typical car sales department and didn't. I also asked my sales person about several things related to maintaining the vehicle because when I can, I like to be a do-it-myself guy. With regards to things like keeping the entertainment system and GPS software updated, he just told me, "Oh, just contact me and I'll take care of it." Within three months he was no longer working at the dealership. Thanks, jackass. As far as the physical dealership itself, it's fine. It's clean and they have lots of inventory. It doesn't look big at first glance, but they have overflow lots nearby where they can pull in inventory not on the immediate lot. Finance (5 stars): I worked with Danyel in finance and she was great. Absolutely a fantastic person. She was professional, didn't hard sell me anything, and was straightforward. She didn't pull any of the tricks other finance reps will (things like burying extras into the contract without telling you, hoping you'll just accept it) and she didn't hard sell me on extended warranties. I hope she's still there. I would be willing to buy another car at this dealership just to avoid the hassles of dealing with other crappy finance people. She got me a decent interest rate too, so I ended up not refinancing the car. The only knock on the finance experience was the loan was from some credit union that later seemed to go through some ownership changes and the customer service went downhill. But that part isn't the dealership's fault. Service (5 stars): I haven't had any major problems with service. I can set up appointments online or by phone. The service reps are nice, and the waiting area has wifi, coffee, and snacks. If you need a ride to work or home and it's within range, they'll shuttle you there and pick you up when your vehicle is ready. One time for one of the major service milestones I'd signed up for an expensive service option on the website. When I got to the dealership the service rep told me, "The service package you ordered is for traditional transmissions. Your CX-5's Skyactive transmission doesn't need that," and I ended up paying a lot less for that visit. I appreciated that, because I've dealt with some shops in the past that were borderline incompetent and would have been happy to say nothing and take the money. Is the service department more expensive than going to a third-party mechanic? Probably; that's true for most dealerships. But when my vehicle is still under factory warranty I like the dealership to maintain it. Overall this dealership has been good for me. I may try again in the future and see if the sales department has improved. I'll update this review if things change. read more

Best car dealership I've ever worked with, Mazda or otherwise. I've purchased 3 Mazdas from them over the years and will keep going back. Service is outstanding as well. I love the fact that there are businesses still around that treat their customers well. This is especially true considering they are a car dealership. read more

If I could give this place a zero I would. I have no idea how they have gotten 5 stars. This RATING IS BECAUSE THE SALES MANAGER WAS VERY UNPROFESSIONAL. YOU DON'T TELL A PARENT THEY ARE BEING MEAN TO YOU WHEN THEY CHASING THIER KIDS!!!!! Please read all... They are awful to try and work with. The sales manager thinks she's a princes and got offended which me chasing my two kids around and not giving her my full attention to the point she said "I honk your being mean to me" really, I am chasing a 4 year old and a 1 year old.... They say they are the number one dealer in Houston, no no your not. The customer service in the new and used cars is just awful. You get the impression they are very cocky and not confident which is a HUGE difference. By the way Jeff Haas I WAS ABLE to buy a 2017 CX-9 Metallic GRAY signature for THOUSANDS LESS than from you, although I was told by your sales manager no one would be able to give us a better price in the Gulf Coat region. Well guess what Russell and Smith our numbered you by thousands. They were willing to work with us on the numbers because they did not want to loose us as a customer over a few bucks.... That's what I consider a #1 dealer. The SALES manager greeted me at the door with a hand shake and a warm greeting and we walked out with a fair deal on a 2017 CX-9 signature.... read more

Nearly four years after my initial bad experience, I decided to give Jeff Haas another try. It is the closest Mazda dealer to me. As a point of reference, after the bad experience at Jeff Haas in 2013, I bought a CX5 GT at Greenway (formerly Deeter), and then leased another CX5 GT at Russell Smith two years later. I decided to give Jeff Haas another try given that "Larry" was not on their website. So I assume that he's gone. I arrived at Jeff Haas last Saturday interested on a 2016 CX9 listed in their website at a discounted price. Mike Harris was the sales guy and he was really nice. Not very knowledgeable, but he was nice. He told me that the CX9 I was interested in was no longer available (Bait and switch anyone? It is still on their website as of Wednesday). Fine, I'll look at others. We went out for a test drive and CX9 drove very nice. We came back to the dealer and went inside to talk numbers. I then had to leave because my wife beckoned. I told Mike the numbers I was hoping for and he told me that he'd get back with me by the end of the day Saturday, or by Monday at the latest. I contacted him on Monday and received no response. I contacted him on Tuesday and got no response. Nothing from him on Wednesday either. Similar to four years ago, business must be real good at Jeff Haas that Mike will not contact me. It's these stupid games that make car shopping such a bad experience most of the time. Needless to say, I'll be spending the $41,000 elsewhere. Highly NOT recommended. read more

When I relocated to Houston back in 2016, this is the place I went to all the time to have my Mazda 2 serviced. Never had a problem. I was in the market earlier this year for a new vehicle, and eventually decided to buy a CX5 from Haas. I worked with Sutoyo and he's really patient, nice and knowledgeable. At first the price Haas provided was a bit higher, but they're willing to match with offers from other dealers. Stopped by on a Friday afternoon and got my car in 2 hours. Really happy thereafter. Every time I stop by I feel welcomed. One star deducted to leave wiggle rooms for improvement ;) read more

After going to several Mazda dealers, w/o any luck. We drove to Jeff Haas and had incredible service! Our salesman, Kenneth was so helpful and transparent! I walked away with an amazing car at a great price! read more

Came in to lease a car from Ray. We had spoken several times on the phone and worked up some numbers. He said, it'll be a busy weekend for him so he suggested we make an appointment. I showed up early for the appointment so I patiently waited; not a problem. However, Ray was late to the appointment he suggested we make... really?? That's the extent of their customer service; clearly I wasn't important enough as a customer to be courteous enough to be on time. Pathetic customer service. Ray will play monthly payment games with you by fudging the discounts applied. Somehow the monthly payment happened to magically be the same no matter which car it was (a $1,600 difference in MSRP between models). Hmm...? Shady practice trying to trick consumers with math games. Where are the honest dealerships? It's a shame and unfortunate. Good thing I brought a pen and paper... smh UPDATE 2/25: Went to Russell Smith. Got the same car, same model and priced fairly for both parties, not a week later. The Russell Smith guys are great; I'll be posting a separate review for them. They went best foot first and were very transparent. This illustrates, you can't afford to treat your customers like crap when you're selling commodity products like this. They can always go to another dealership and get the same product; it's all about customer service. Consumers are smarter and more informed. Russell Smith felt my time was just as valuable as theirs. I respect that and I respect they didn't play the monthly payment game. read more

Was looking at purchasing a 2020ram, the listed price on the website was $34,700 as well as the listed price on cargurus. I contacted them 4/21/22. In discussion over the vehicle they said it was factory no modifications. I had to ask 4 times what was the final price for a cash buy, finally Jeff Galeas responded with the final price. The final price went up $2,200 and added a $1,700 "aftermarket" package. Why am I paying for aftermarket package when the dealer said it was completely factory no modifications? So I go back to the website and car gurus and they changed the price. It went from $34,700 to $37,000 while we were discussing the final sale price. This is illegal in Texas under false advertising laws. Also when dealing with these people it kept jumping between 3 employees. Jeff Galeas, Reyna Montoya, Yaneise Rebolledo. I would email one and the other would email back. This dealership is a scam, they will alter the price with no integrity. I will contact BBB and my the Texas state attorneys office. This dealership wants you to finance in house. DONT. Dealers like this try to bleed every vehicle they have to maximize profits at your expense, it is easy to assume that their loans are pure predatory, if they will alter the price on a cash buyer imagine what they will do to a customer that has little money to start with and "ok" credit. BUYERS BEWARE. UPDATE: 4/22/22 - Was contacted by a Nick Acevedo. He claims it was a "pricing error" and apologized for it saying "Jeff Haas Mazda makes a great effort to have information accurate on vehicles, errors do occur, check with the salesman". WHO GETS THEIR OWN PRICES WRONG? You make the price, so how can you get it wrong? Also, do you think your sales team should go over all info with a customer first then? How do you get the price wrong on cargurus and your own website, then someone shows interest and you jack the price up $4,000? Is Jeff Haas Mazda that unprofessional or are you just making excuses for unethical business practices? If you have done nothing wrong, the state attorney general will tell me so, not someone trying to do damage control after trying to do shady business with a serious buyer. read more

I will never recommend this dealership ever. I haven't even had my car two months in my Cold air isn't working. I am now in Houston's 90° weather sweating in my brand new car. I cannot wait to refinance with other people. I do not recommend you buy your car from here unless you would like to get messed over with your money and then buy a car that needs repairs as soon as you buy it. Thanks Jeff Mazda read more