Jenson USA came through once again! I had a warranty issue that surfaced after a couple of rides on a new bike and they took care of it professionally and immediately. I had a part that was missing in the seat-post assembly that caused the downfall and demise of the carbon post itself. Darin West understood what caused this issue and sent me two links for the needed parts. I ordered them direct from Orbea, they are in-route and will arrive shortly. I was reimbursed within a day for the expense and couldn't be more impressed with Jenson customer service. Great work Jenson USA Jerry read more

Located off the 215 fwy exit eastridge head west. It'll be among the warehouses you'll see the giant red entryway. Parking right in front. Great place to shop for cycling gear and accessories. Shop online and pick up in store in lockers. Easy to use similar to Amazon order pick up. Great service by staff here. They're awesome! Inquire within for Cycling team racing. A local staple for cycling gear with great pricing. read more

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I live a day's drive from this place, yet, for some reason their 3-4 day delivery takes 10 days. The customer service is not very good,or helpful. Just avoid, there are other shops based in the PNW that are a lot better. read more

I've used Jenson for years, has not been a problem. The last few orders was a total nightmare. They stiffed me for a couple hundred dollars in all the complexity of back and forth. I do not recommend using them at all. Thanks. read more

I purchased a bike online that was in high demand. The product quality and the shipping and packaging were excellent. First time online bike purchase so assembly was fairly straightforward and it was supposed to come with the rear tire installed but no biggie. I purchased a Xlab carbon bike and it came in flawless without a scratch. Everything was smooth and efficient. The Sales Representative answered all my questions, suggested sizing and completed my purchase in 20 minutes. I have been completely satisfied with the bike and the store assistance. Highly recommend using Jenson USA. read more

I recently made a high end purchase and I made a mistake on the length of cranks I ordered. I reached out to the expert techs/customer over the phone and they quickly fixed my mistake and even offered me faster shipping and gave me a better price. I didn't ask for a discount at all and they brought it up on their own. That was a nice touch. read more

1) I keep trying to unsubscribe to all of their advertisements and communications but it won't let me! Everytime it says I have un-subcribed but I keep getting junk in my email. 2) They do a poor job of packaging your item. They are like Amazon. Your item will arrive in a condition that you would never buy in person. Use another site. The other site puts stuff in a box with packing! read more

Great customer service, warehouse location. We had to come in person because we were unable to purchase the gift card online. The system was down. A lot of traffic on the 60 freeway. read more

Jenson USA - Entrance - Bikes Near Me - Riverside, California

Great time at the facility extremely hospitable owner cant speak to their products but their approach to customer srevice along with theri policy in customer complaints and returns is byeond reproac read more

Terrible shipping times and terrible customer service. Been 2 weeks and counting for a package. Called to get items sent again and weren't sent although they said they did. False advertising as free 2 day shipping to NY on orders over $50. They use the cheapest and worst shipping service ontrac. read more

Customer service socks! Difficult to find customer service phone number or email address for help. Been waiting 3 weeks and will have to wait at least one more due to product backorder. Left a message on answering machine. Their "message" said they would call me back the same business day. I'm still WAITING!!! read more

Ordered a mtb wheel from them. After 4 months, the freehub stopped disengaging when not pedaling. I followed their warranty process and after a week their was no resolution. They told me that its the busy season and they are busy with warranty claims, be patient. I responded that i was aware it was the busy season because everyone else is riding and I'm stuck waiting on warranty claim on clearly defective part so I had to buy another wheel if i wanted to ride my bike. They responded by telling me they understand and they have closed my claim. I didn't ask to close my claim, I still want the product that I ordered. Btw, they never denied my claim, just closed it. No replacement, no refund. There are other options like Fanatik, Worldwide Cyclery and The Lost Co. read more

Bought a $850 bike and pedals on Jenson USA. I got an offer for a friend's bike a few days after making the purchase and requested to cancel my order with Jensen. Jensen customer service emailed me to explain that the shipping label had already been created and provided me with the number to call when I received my product to request a return label and ship it back. I received the package and called. I have not been able to get a hold of customer service. 4+ hours on hold and haven't reached a representative. They have an option to "press 1 and we will call you back when a representative is available." Haven't received a phone call. I live 2.5 hours from Riverside and I'm considering driving the brand new, still packaged bike back just to make sure they receive the return. I'll update this review once I can actually speak to them. read more

I was more or less seduced by an amazing online deal for a model year end closeout on an all carbon fiber road bike, saving $1000 off its usual price (which BTW I researched to make sure it was a legit price). So against my better judgement, as in buy from a shop where you can test ride the bike first, I purchased it. I found their call-in "experts" were spot-on very helpful. They got me the right size and an extra price break. At least with my experience, I highly recommend calling Jenson before making any substantial online purchase from them. The packaging and shipping was very good. The bike arrived in excellent brand-new condition. My only beefs are that ZERO useful information was provided as to how assemble what was shipped (luckily I know a lot about bikes and am handy with google), and that its hydraulic brakes were not properly bled so I had to get that done myself. Bottom line is I love the bike, but definitively lesson learned on buying a bike online...it's a 100% gamble and fortunately I got sort-of lucky. read more

Great experience! Chris and Michael really went above and beyond, I'll be back for all my bike needs

Personally, I think this company is great. Shipping is super fast whenever I order. They have a great selection of items and you can usually get some sort of discount multiple times a year. This is probably my go to online retailer for bikes. read more

What a great experience buying my Cervelo Aspero from these guys!! Bobby N. was very patient with my inquiries! He's in fact the reason I ended up buying from Jenson USA! I did a will call and thank God decided to pick it up from the Riverside location as Chris W. took care of me! Chris W was professional and very friendly! What a superb experience buying from Jenson USA! Thank you so much for all your help! read more

Jenson USA - NBD Cervelo Aspero pick up! - Bikes Near Me - Riverside, California

So normally I only leave reviews if the service is really great or really bad. This time it's the latter. I paid an extra 38 bux for overnight shipping on a Friday as there was only 3 options same day, standard, and overnight. I need pedals on Saturday to ride on Sunday. Well that never happened as its a Monday at time of writing this ups still hasnt even picked it up yet. I called said wtf bro, overnight means overnight at worst maybe on monday cuz i missed a cutoff on Friday. Now the guys was rude as shit to me said he could cancel the order and re ship it the cheap way or i could wait. To which my reply was ive waited 4 days for my "overnight" package i shouldn't have to wait for free yet one more day. He said well ypu should have picked same day if u wanted the stuff the next day which was Saturday, i said fuck this send me my shit and im not gunna use yous guys again. Such bs. Peeps its ashame try and keep rider owned business es open but then they treat you like dog shit. Might as well go to amazon and let them fuck you around for cheaper. I will say this the crankset i bought the week before that "arrived in 3 days"standard free shipping was nice and packaged well. read more

Heads-up: If you are considering buying a bike from Jenson please also read Matt A.'s review regarding the "Inside scoop." I bought a very expensive bike that arrived with various defects: several scratches on the frame and fork, a cut in the dropper cable housing, spongy brakes, a bent brake rotor with some substance on it, a tire that was put on backwards, and a rear brake cable that hits the spokes. Jenson claimed the scratches were caused by shipment, which I believe is implausible. After being informed I would have to pay the return shipping costs, and being offered a $200 discount, I accepted the bike. After less than ten rides, the rear brake rotor detached from the bike when braking. The rotor detachment is VERY unusual and indicates that the bike was carelessly built, consistent with the brake cable hitting the spokes and the spongy brakes. It supports my feeling that the bike was previously ridden, as that would have further loosened any improperly installed rotor bolts. I submitted a warranty claim a month ago for the brake rotor and have yet to receive any meaningful response from Jenson. Jenson has not said when my claim will be processed or when the bike will be made rideable again. I have periodically emailed to check on the status and have repeatedly been given the run around in various ways (when I have received a response at all). Jenson appears to be trying to make the warranty claim as long and challenging a process as possible. Jenson's bad faith is further evidenced in that they claim to have submitted the claim to the hub manufacturer instead of the bike manufacturer, even though one of their reps admitted in an email that "the fault lies with Orbea [the bike manufacturer]." This does not make any sense and appears to be a way to further delay resolution. I have twice asked why the claim was not submitted to the bike manufacturer given its fault, and have received no response to that question. The manufacturer, Orbea, requires that I process the warranty claim through Jenson.... And naturally the warranty has a time limit, so needs to be submitted in a timely manner. Please avoid my mistake and don't buy a bike from Jenson. read more

Did not ship on date state on website and check out. Customer service are liars and blamed the carrier vs take responsibility. That's the worst part. Dishonest customer service read more

I made an order at jensonusa.com for a Shimano XT SM-RT86 6 Bolt Ice-Tech Rotor 6 Bolt Style, 203mm $63.99 And at the same day found a better price (USD40.00) at this website :https://www.commencal.com/us/en/shimano-rt86-disc-ice-tech-203mm/A20DISCSHIM203.html. Sent to price match and they denied.... read more

I ordered a set of bicycle tires on sale at Jenson USA that were listed as in stock and ready to ship in two days. After a week, I called to check up and was told there must have been a mixup in the warehouse and my tires would ship the next day. After another week of no tires, I called customer service again and was told sorry, they're definitely go out tomorrow. Weeks later, still no tires! Customer service now can't tell me whether or not they'll ever ship. read more

I usually order bike parts from this place and shipping is pretty fast. I once had to price match a weird item and they did pretty much the next morning so that was cool of them. I'm looking to get into mountain biking and saw some great deals with them. One of the deals suggested I call them to get the "best" pricing which could be anything from gift cards to actually some amount off. While the deals were pretty great, it was such a slow process to get anything through with bike advisors. They are only available 8am to 4pm and the deals hinges on you ordering through them. So inevitably, if you're looking at some small batch bikes and want some time to think about it, you're kind of screwed. Someone could have bought it overnight or w/e while you're waiting for the advisor to get back to you. If they would just message me the coupon or whatever, that's fine but the insistence to talk and order through the phone is weird. Anyways, just a bit disappointed since I wanted to lock down a bike w/e back to the used market I go! Hmmm, their bike advisors aren't exactly the type you would want to talk to when getting started I think. They remind me of a lot of other bike shops where you have to know what you want. You can't come in unsure as they will give superficial answers which comes with a lot of uncertainties. Like, what would it mean if something is "too much bike" for an example. I know what it means but I could see it being difficult for someone new to the sports as much as it is to understand the difference in how adjusting a few mm will do to your bike fit. Anyways, I did wish they would be excited to offer a bit more advice like their memo would suggest (like perhaps offer different bike models when the ones I wanted were sold out) idk. read more

Ordered twice and both times they failed never again, items never showed. trusted id be riding by now

Ordered complete MTB, Yeti SB140. Bike arrived with a chip in the frame, immediately notified customer service. They offered a $50 gift card which we declined and requested an exchange. They then offered a $150 gift card which we again declined and stated our desire to receive a replacement, this went unaddressed. A week's time passed and at this point we were instructed to submit a warranty claim. We did and it was denied, because they believed the damage occurred during shipping. We asked them to submit a claim with the shipper, they refused. Three weeks passed, asked again to exchange the bike which they again refused, now the bike is out of stock. Called customer service, they agreed to issue a partial refund for the maximum amount that they were willing, $250. Unfortunately, this business isn't trustworthy, they issued a refund for $50. Buyer beware. read more

Jenson USA - Bikes Near Me - Riverside, California

I placed an order for overnight delivery well before their cutoff time. The package did not arrive the next day like I paid for. I try to email them... no way to do that. I tried to call them... they are too busy to answer. I text them and eventually get a response. I asked them where my package was, they claimed ups doesn't guarantee next day delivery and that it was on them. I contacted UPS and they don't even have the package. Will the package ever get shipped... only time will tell. read more

I would give Jensen USA stars if it was an option. This place is so unorganized they take pictures and post them online of products and then they send you a different product and they say oh that was a mistake. Sorry I returned the product and they me for the shipping whole place sucks stay away from this place. I hope they go out of business because they deserve it. Jensen is clearly not what it used to be. Good luck. read more

First off, we spend a lot of money on bikes and have spent many of thousands at Jenson USA but no more...not one dime. Jenson USA has zero customer service; they do not answer emails nor return messages left. They insist on using some Uber type delivery service without letting the customer know that some random dude in a broke down Camry might deliver your package, if you are lucky... Their auto response says they will respond within 48 hours; I'm four days in and nothing. the delivery service they use doesn't answer emails, chats and has no phone number on their website. Spend elsewhere or expect headaches and filing disputes to get their attention. read more

Not hyped about Jenson right now. They give a price match which is the only reason i go to them at this point. Usually my go to place to order anything for my sidehustle. Put an order in around 11am for shimano SP51 cable housing. Was in stock online and ethan told me it was also in stock. Told i would be arriving around 3pm and arrived at 3 pm from San Diego, a 3 hour, 150 mile round trip drive. Burned a tank of gas for them to tell me its not in stock. Ryland at the front also told me they had a guy sell them out and pickup 3 boxes shortly before i arrived. I asked for a time that the order was placed and he wouldnt show me. My fiance will end up being 20-30 mins late to work due to the delay and hold up. Inconvenient. Over $185 i have spent in all for a $70 product i couldve got online for $70.49. read more

Don't not buy from this company they'll take your money and getting a hold of someone is very difficult. I recently purchased an e-bike and I received it on 7/5/2024. The box was damaged sure it's not their fault but as I opened the box the bike was just inside the box with no protection there's only a thin sheet of styrofoam around the handle bar that's it. I took the bike out for my first ride on 7/8/2024 after the ride, I received an error code 199 on the Jumbotron and after the error code I now have a black line across the top left corner of the Jumbotron. I called them with no response but they replied in text a day later. I told them I'm still having the same problems it's been two days and I'm still waiting for a response. The bike is less than a week old. read more

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Ehhh well it is what it is..a corporate store. That you expect, I didn't expect the attitude of the Jeff Spicoli looking "last of the" Millennials that was pure negative vibes. I ordered a rim online from Jenson USA and it had a manufacturing defect on the side wall. When I mentioned to the employee that they had sent me a bad rim his reply was,"doesn't surprise me." Apparently he's seen Jenson send bad rims to people before. So ok that's his attitude and from there it was all downhill, he was acting like it bugged him to bring the rim in and then wanted me to leave. Too cool for school was this kid so avoid this corporate store and it's minions. Go to your local family owned bike shop and ignore "BIG BRAND BIKE STORES" as they over price on pretty much everything and act like they care but don't...they fake it and the kid was being fake nice to me. Diferent attitude... I might buy that 2800.00 bike you showed me. The attitude today: Ehhh no thank you but have fun acting that way. Lightening up and just going with it is part of working retail, even in a bicycle super store. Anyway, I'm not worried because I won't go back. Simple. read more

I bought a frameset a couple of years ago that I built up but recently had an issue with the frame and the folks at Jensen handled my warranty claim with szealous customer service. They were texting me, calling and emailing me with updates and got a new frame to my porch in no time. I'm pretty impressed, I expected a hassle and there was no hassle at all. Thanks again Scott, Michael and the crew. read more

Inside scoop here! If you plan on purchasing a bike through Jensons, you should know that "a expert" isn't building your bike. Their bike build team have little to no bike shop experience. I've seen bikes get sent to customers with; tires on wrong wheels, axles not fully tightened, stripped bolts, wrong components, brake rub, and defective forks/suspension. Support your local shops the best you can, as this company is struggling and is more than happy to take your money (regardless of your satisfaction) Shred safe peeps ! read more

The worst store. A small rim tape, I paid $7.95 and it took 6 days 40 min drive distance. And When I ask return, I had to pay $8.99 return fee. So I just throw it away because tape is not that expensive one. Anyway, don't buy bike parts from this store. read more

Jenson USA - Bikes Near Me - Riverside, California

Great customer service. Spoke to Ethan on the phone. He helped me find the headset bearings for my Cervelo Caledonia. Will shop there again.

Once again I am having a hard time with you guys. I bought an item with a specific measurement. The "item" arrived today. The box it came in, the bubble rap and the receipt all had the CORRECT measurement but the item was wrong. This is the second purchase I make and had the same problem. I bought something very specific and because last time it was such a novel (tried to change the product and they sent another wrong one) and to get a refund took forever I won't be going thru this again. So for you looking at the reviews before you buy, I wouldn't recommend it. read more

Jenson USA - Bikes Near Me - Riverside, California

The only way I got my money back from these guys was filing a government business complaint through the DOJ and disputing the charge directly through my credit card. The government complaint was the only way to get a response from the company (even though they lied to the government on their response) and the credit card claim got my money back. I suggest everyone with an unpaid charge file a complaint through the DOJ on this company! They need to be closely monitored. https://oag.ca.gov/contact/consumer-complaint-against-business-or-company read more

I *tried* to make an online order with them. 90% of what I ordered ended up being out of stock so I canceled my order. What's worse is they recently laid off 10% of their workforce. Clear indication that their quarterly earnings of years past were focused on too heavily. Judging by LinkedIn and their Gear Advisor Pro page it also doesn't look like they staff diversely either. I'll spend my money at REI instead. read more

I've bought lots of bike stuff here. Four Shimano Zee cranks to convert my bikes to a 1x10, plus chain rings, cassettes, etc. The website is pretty good, prices are competitive, customer service was competent, but recently, the place has gone way, way downhill. The customer service is terrible now. My account is not accessible and they haven't responded for weeks so I had to create a new one. Every time I emailed them I get message from Office 365 that my message was blocked. So now, I just buy whatever I need from Amazon and research on youtube etc when I have a question. I hope they get their mail system and customer support line fixed. Spencer F: I didn't get the issue resolved. I worked around it by creating another account. The problem isn't me or who I email. The problem is that I can't get through to your customer support people since I'm being blocked by this Office Mail flow rule. Consequently, I just research the bike questions I have on my own and buy what I need from Amazon or Worldwide Cyclery. read more

Jenson USA - Every time I email them about something I want to buy, this is the response I get. Consequently, I buy it elsewhere. - Bikes Near Me - Riverside, California

Bought a new bike from them that was sold as new. It came without petals (I didn't realize most bikes they sell come without petals, so couldn't ride it once I assembled it). I retuned it and they claimed it had been ridden and had scratches on the frame and dirt on the tires. How could I ride it if it had no pedals? I explained that to them, but they withheld 20% as a restocking fee claiming I returned it in used condition. I told them maybe it got damaged in shipping, because I didn't. But they would not honor my request for a full refund. Will never do business with them again. read more

Jenson USA - This is the bike I received and returned. No scratches on it. They must have happened in return transit. I packaged the same way it came. - Bikes Near Me - Riverside, California