Not impressed. Each time I called or spoke to someone there I got a different answer It's close to home but I'll make the effort to drive farther to go some place else I won't be going back read more

So I ended up contacting James and we discussed the issues I had experienced. He recognized the fact that it was plainly a bad experience and shouldn't have happened. Given that by this point there was little that could be done to reverse everything that took place earlier, he was receptive to my thoughts on the matter and was interested in working with me to come to a satisfactory resolution, which we found. Thanks, James. Would I order from here again? Probably - as an organization they seem to overall try to do the right thing BUT I'll be cautious and certainly less forgiving if I have to deal with anyone directly who doesn't provide a standard level of service. read more

Very good first impression. The modified my online command like I asked and they replied super fast. Customer service was real good for me. I'll come back on their website! read more

My favorite online bike shop. It's no secret that bikes, components and apparel are insanely priced off the chains ;) Having said that, it is great to have a company who would go out of their way to work with you on a better deal just to get you rolling on the trails or wherever man's greatest creation on wheels will take you. I have had my eye on a TLD D3 full face helmet which was already a steal at a discounted sale price but not sure if the wifey will sentence me to life on the couch if I go with it :D lo and behold Craig to the rescue.....long story short, JENSONUSA hooked me up and with that awesome deal I got away with a misdemeanor warning from the wife. Also their price matching is the best in my opinion and the 1-day shipping to cali residents is hard to beat. read more

I almost didn't order from Jenson due to the negative reviews but I did anyway and I'm glad. I ordered some Surly Sunrise bars and a new chain ring on 12/31 and received my order on 1/7 with no issues. I will order from them again in the future. read more

I placed an order for pedals that was back ordered. Most online retailers will let you know that something is back ordered while you are ordering the item, but not Jenson USA. Then to cancel, you have to call them. However, they don't answer their phone. The service is terrible. read more

I ordered parts on Sunday they arrive before the end of day on Tuesday. Very glad that I stuck with Jenson USA. The prices are great, sales reps are very kind, shipping is fast and selection is huge! I suggest you choose Jenson if you want bike parts from a wide array of brands. read more

So i came in and i was literally standing for awile with no help i asked plenty of times i needed help obviously i was being ignored looking so stupid standing up , i felt so dumb and slow just standing there i eventually gave up and walked out smh read more

They advertise price matching. I submitted a price match for a 2010 Rocky Mountain Sherpa 30, but they declined because the color of the advertised bike didn't match. That is because JensonUSA advertised the bike as Olive - but lo, Rocky Mountaint doesn't make an olive, only a black. This is how they ensure they don't have to match the price - by listing a color that doesn't exist! Unbelievably misleading. read more

Don't you think that if you are going to complain about a business that you should give as many specifics as possible? I mean, the CEO of the company sent me a Yelp message asking for specifics. The specifics were right in the review! Well, it seems Jenson used the specifics in my previous complaint (names of people) as a way to pull my review. The name of this nameless person is in a photo on Yelp, why not pull the photo down? For that reason, I have a severe mistrust in Jenson. I would be extremely skeptical of the reviews that Jenson allowed to be posted. The first time I was here, a nameless person who's a roadie spent the entire time hanging out, complaining about his lunch break and browsing YouTube with his buddies. I had the secretary help me. Other Yelp reviewers noticed that this nameless person likes to complain about food in front of customers and the CEO said he will take care of it months ago on Yelp. He didn't. Even after it seemed that Jenson pulled my one star review, I decided to give Jenson a second chance. This time the nameless person was all alone and it took about 15 minutes to help me while they leisurely chat about roadie things. He was more focused on the customer, but the focus was completely lost once food came. Give the guy a lunch break. They need more weekend staff, and better staff, too. At Jenson you can find some good deals, but you won't find good service. If I was paying close to or at list price, I would go elsewhere. Ive had much better will call service at ULINE picking up packing peanuts. read more

Charged me full retail price for garmin 830 and turned out to be a used unit (scratches and GPS directions of previous user) Tried to return and they wanted proof it was used. Avoid! read more

Great selection, gear guy's are informative, front desk can be rude & dislike having to go into warehouse to retrieve parts to compare product, long as you pre-order or know exactly what you want, you'll be ok, Customer service is everything, watched front get bothered by indecisive customers comparing. read more

Jenson changed my order after order was placed and paid. I requested support and asked to get my order as placed, but never got it. Asked for refund and it took a long time. I read some similar reviews here, then it seems to be quite usual. Now I'm purchasing from other websites, but will never purchase again from Jensen. read more

Called to get a quote, 60$ for breaks and installation. Got to the shop and they wanted to charge me more than double, 140$ w/tax. Thanks for wasting my time Jenson USA. Never doing business here. read more

With all the other bike stores close by closed, I decided to go to this one in the next city over. Boy was I glad i did. When we got there it was in an industrial area so was surprised to see a store there. It was clean, very friendly and seemed to be busy. I needed my son's tire put back on his brand new bike that I ordered online. This guy named John was very helpful and completed what seemed impossible to 5 other family members that tried before coming to Jensons, in less than 5 minutes. I will say before of his friendly attitude, and skills with his thumbs to get this very difficult tire and thick tube on this fixie rim so fast, I was impressed. I will be a customer for life. Thank you John for making my son's day. He was finally able to ride his birthday gift and boy was he happy. read more

***UPDATE After writing that review, James D. contacted me and helped me with my problem. After talking to him for a couple days, he offered to send me a brand new shock free of cost. I can't put into words how grateful I am that he helped me fix my problem. Great customer service from Jenson, meanwhile garbage support from cane creek but if you do buy a cane creek product buy it from Jenson because they can help you fix your problems even if the company who created the product won't. Thank you James for getting me back on my bike. read more

Bummed again..... stay away!!!! Order a product that was supposed to be in stock, but the order after was placed showed no stock. I contacted them 4 times and nobody could tell me when the product was going to arrive. The answer was... yeah someday it will. But look if you put an order with a supplier of yours, you should know exactly when the order will arrive. They kept saying, the product will eventually arrive but I feel they were just waiting for me to cancel the order and avoid further problem. I was deceived. read more

I had a terrible experience at this bike shop. I came and bought a pair bottom bracket adapters for my road bike. I was told by the staff the type of bottom bracket adapter i needed. I went home and tried to install it but it turned out to be wrong type of bottom bracket. First time I went back to the store to try to return the item they told me I need to bring in the open package together with the item to be able to return it. Second time I came back with the open package and the item and they said "the package is open and there is "sign" of wear" and they would not take the return. They also said the staff who had told me that I could return the item is a "new staff" and basically they never take back an open package. Terrible customer service. All members of the Riverside, Redlands, Moreno Valley bicycle clubs be careful when buying stuff from this store. read more

Was looking to buy a new bike....I wanted to get the most for my money. Visited many of the bike shops in my area, but felt they offered very limited choices and prices were high. I wanted online prices but a local bike shop support. Accidently came across Jenson while searching the internet....they fit the profile I was looking for..!! I got a carbon fiber bike with great components for the same price that the other local shops wanted aluminum frames and lesser type components. Highly recommend....techs were friendly and offered great advice...!! No sales pressure at all...!! read more

I usually tired to recommend my friends to shop at Jenson USA for their low price and great service. But I was greatly disappointed when trying to use their online price match service which stated they will match free shipping too. I was trying to price match a rear pannier rack which their online competitor offer free shipping, and no oversize shipping fee. The customer service pretty much told me if i was able to find cheaper price somewhere else, i should jump on the deal. What is the point of price match when you add some dumb $10 oversize charge on a small item like this. Plus i can assure you there won't be a oversize charge for a small item like this from the shipping company. So he just flat out blame it on shipping company for the oversize charge. Here is the transcript of it: patrick says: hi i request a price match on this item: patrick says: http://www.jensonusa.com/Topeak-Super-Tourist-DX-Disc-Rear-Rack Ivan F. says: Great, have you requested in through our Request Process? patrick says: yes but i also noted that there wasn't any $10 oversize charge plus free shipping Ivan F. says: I see, do you have an order number? patrick says: but when i added to the code, im still getting the $10 charge patrick says: haven't order yet untill i get this square out Ivan F. says: So with Racks, in regards to the acutal size of the box, there will be an oversize box fee that will be applied. patrick says: thanks Ivan F. says: Tires, wheels. bikes and frames along with racks and stands all have this over size box fee that is placed by the shipping company. patrick says: is there any way you can remove the oversize charge? Ivan F. says: These charges are all standard and are not removable. patrick says: seems like it really doesn't price match to the competitor's price when they offer free shipping and no oversize charge patrick says: im getting the price match from here: patrick says: https://www.bikeahead.com/ProductDetails.asp?ProductCode=TOP17276&CartID=1 Ivan F. says: If you are finding the same item for free shipping, I would jump on it. Ivan F. says: Being and employee for JensonUSA, I have to pay all oversize box fees. patrick says: ok thanks for your help. Ivan F. says: No problem. Update: The manger of Jenson USA contact me and try to make things right. It might be that the CS had a bad day or the online chat format doesn't convey his tone. In either case, thanks for manger trying to make thing right. read more

I know things are challenging for everyone with the Covid-19 stuff. But this is a longstanding problem with Jenson USA. I am desperately searching for some component I need. I can't find it anywhere, and end up on Jenson's site, who says it's in stock and ready to ship. I place the order (over $800) and pay an extra charge for overnight shipping. I get an order confirmation. I'm expecting the order to arrive in two to three days. Two days go by and haven't recieved shipping notification, so I log in and find that the order is still 'processing'. So I spend several hours trying to get someone on the phone. Their horrendous IVR system plays their hold music REALLY loud, but their voice prompts are very low and hard to hear, causing me to constantly have to dive for my volume button. After two hours on hold, I am prompted to press 2 for a callback, so I do that. An hour later, I see an incoming call from Jenson. I answer on the first ring, only to hear a prompt saying "SORRY WE MISSED YOU". This process has repeated several times over the course of the day. The order has not shipped, it's not going to be here in time before I have to leave on a business trip. I can't get them on the phone to confirm shipping or cancel the order. I'm going to end up with an $800 package on my porch some time next week while no one is home to pick it up. This is a familiar situation with them, and is why I rarely order anything important. Either they say it's in stock and it's not, or the order takes much longer to ship than their order status shows. My frustration is magnified by an magnitude of 10 for having to sit on hold for literally HOURS listening to the most obnoxious hold music at way too loud, and the IVR voice prompts are way too soft to hear. SOOOOO FRUSTRATING !!! Do I plan to buy from you again? NOPE! Not after this most recent most frustrating experience. Will I recommend you to a friend? NO SIR REE BOB! Quite the opposite. read more

Slow boat shipping I guess to the East Coast. It's after the arrive by date, and I am still waiting. Looks like they a used a very cheap version of U.S. mail. Mail going into or out of California may or may not ever get there. read more

Recently ordered a bunch of parts online and they do tend to have the best prices and a very good selection. Live chat doesn't seem to work but customer service was knowledgeable however my wait time was like 20 minutes. I ordered new Shimano brakes and derailleurs and everything came well packaged and in their original retail packaging unused. The only reason I ding them a star is that on one order I needed to change the address of a package. I called in once asking to do so and thought everything was set and looked at my tracking info online the next day to see nothing had changed. Called again and the another guy said sorry don't worry I will have it changed, but guess what it never was. So I called up a third time pretty angry at this point since the address that was original given wouldn't be accessible to me, thus the package would be sent back to California. The third guy apologizes and said I'll make sure it gets changed, and guess what? It was! Third time is the charm? Annoying but otherwise a really good experience. read more

Ordered a bike online from these guys, the bike was delivered to them with a damaged fork. They called me, told me they couldn't replace it, let me pick out a more expensive bike for the same price AND threw in some back brakes. Really happy with how they handled a situation that wasn't their fault. Will definitely order from these guys again. read more

I have bought a few items from their website (as I live in Canada). Whenever I contact their customer service, I get a response back within 10 minutes. That's insane. Their shipping to Canada is the best I've seen, their selection is massive, and they have price match. I don't know how you can go wrong with these guys. Keep up the great work. If I ever moved down south, you would be my go-to bike shop. read more

I was frustrated with Jenson USA. Was experiencing long wait times and CS reps not calling me back. But, supervisor James D. replied promptly to my email; took some time to go over my concerns (at one point, as an option, even recommending a bike they do not normally carry) and I think we're back in business. Good experience. read more

I've used them mail order only - Their customer service really needs improvement but their return policy (60 days) can't be beat.

As much as possible, when I cannot find items locally (often here in Hawaii), I try to order them directly from retailers. Twice I tried to order MTB shoes from their site. Twice there was an issue with my 2 different credit cards (address info didn't match) which made no sense. I could see the charge and then an immediate refund on my cc. No problem on any other site. I tried calling so-called customer service, was on hold for a half hour, and then told to leave a message. Why was I on hold then? Left a message but no one ever called back. (Just after posting this, someone called me regarding my issues.) I tried the chat which said someone would reply in under 5 minutes. An hour later, I disconnected. And I tried to reply to the email that declined my order; undeliverable because their mailbox is full. I gave up. Ultimately, I just ordered the same product on Amazon for the same price, with free shipping. read more

So far, so bad. Incompetent, disorganized, slow, new story each time I order, reorder, etc. and it gets botched, delayed, etc. Botched the delivery address, for starters; got returned to Jenson. New glitch after new glitch. Latest update: got a notice saying my item was shipped. Next day message says: "out of stock." ORDER #4181669. How hard can it be to stock Shimano replacement cleats? read more

Have been ordering from Jenson for the past 2 years and not one single problem. I placed an order for an Osprey Raptor backpack. UPS delivered (or so they say) and it was nowhere to be found. I suspect an angry elf took the package from my porch. Nonetheless, Jenson gave me another Osprey Raptor without asking any questions or doubting my story. This company has earned a lifelong customer. On a negative note, I hope the low life who stole the package ends up with a defective bite valve and he/she chokes on it. Thanks Jenson USA!! read more

Thank you James for reach out to me and making amends regarding the shipping time of the MTB. I will certainly consider Jenson for my future cycling needs. Jeff B. read more

This company is AWESOME! I've not had to order three different shoes (all my fault, first was too small, second I decided I wanted mountain bike shoes rather than road, and now on my third pair). The first they arrived faster than the delivery date and when I returned they were speedy with communication and the return was processed and in my bank account within days. The second pair of shoes arrived the day after I placed the order and I live in Arizona. The shoes are great products and you cannot beat their prices. Just placed my third order- hoping for a third quick delivery. Love Jenson and will recommend to other spinners at my studio. read more

Best prices I could find and the shipping was ridiculously fast. Ordered a derailleur on Monday and received it the next day, and the shipping was free!!! Plan to check them first before ordering else where. read more

Be sure to know exactly what you are getting. The return process is inflexible and frustrating where they use excuses to suck even more money out of the customer in the process. Very disappointing with the customer service, not worth it at the end of the day. read more

I was visiting family in Ontario Ca. And I have three E giftcards that I received last Christmas. The plan was to go to Jenson USA in Riverside Ca. to use the gift cards. I already knew what I was getting. I went right to their computer to look for the item number. Some guy at the front desk helped me. He wasn't a big help or he was just lazy. All I have was the email with the numbers for the E giftcards. He told me I have to go back to the computer to use the E giftcards,cause he said he couldn't punch in all the numbers on his computer. I went back to the computer but I can only use one E giftcard on their website. When I turned around to look for him he was gone. It was pretty busy in the store that day so I was waiting until some girl at the front desk asked me if I needed help. She was very helpful. I told her my situation and right away she checked all my E giftcard numbers. She asked me what I wanted to purchase and she said she can punch in all the numbers on her computer. I didn't get her name but that was great costumer service. When we were about to leave she gave us free hats. Thanks for the great costumer service. And for the first person I've talked to. Thanks for nothing. read more

They use OnTrac for delivery - terrible. My order was "out for delivery" for several days before it showed up on my doorstep. I never heard back from OnTrac or Jenson USA when I asked for help via email. read more

Great prices. It's not a store, as in a typical bike shop. You look things up on their computers and they bring them out to you. It's probably easier just to order on their website and then pick up there. I got an awesome deal on Mavic gloves and cycling jerseys. read more

Great variety, unbeatable prices, always a ton of fun to visit before or afterriding sycamore canyon located right behind their warehouse.

I heard about this place from a friend of mind and decided to check out the website when I realized how close it was to me I made a will-call order. The customer service is awesome, the workers have always have time for extra conversation. The prices are great well below other bike shops. I heard they are going to open a wherehouse in Riverside, I will just have to take my business there. read more

Good place to find cycling parts and accessories at a good price. Pretty fast shipments for online sales. Check out the daily timed deals at bicyclemob.com. read more