Five years ago I purchased a Mazda CX 5 and since then we have been dealing with an electrical issue; the radio consistently changes channels independently, if anyone in the car makes an outgoing call the call redials continually. Quite embarrassing when talking to your work colleagues, and to the least annoying when talking to all else. At the time of the transaction I informed the salesman that the car would be going to California and to p look ease process the transaction as such. It was not, and it cost me a fortune in registration and insurance fees for two states! Throughout those years I have and still am receiving sales promotions from the dealership. And I have asked them to cease contacting me for as many years. For nearly six years now I have informed them of the issue and they never offered to replace or repair the issue. Yet, I just received another promotional communication. I have shared the concerns with their management, and yet here we are. I will post their sales communications each time I receive one. We'll see how long it takes them to get the message. In the meantime, I am sure I will continue to get reactions from family, friends and colleagues when driving in the car. read more

Jerry Seiner Mazda - Sales promotion communication. - Auto Parts & Supplies Near Me - Las Vegas, Nevada

I have been using Jerry Seiner (JS) to service my 2020 Mazda 6 since we moved to Vegas back in June 2025. These guys are awesome to deal with and help spread out the preventive maintenance to help with my cashflow. I highly recommend JS and Vincent Bruno (Service Advisor). Bonus: Their waiting area is nice, clean and comfortable. read more

If you don't value customer service I recommend coming here. TYLER B. cares more about making the sale than customer service. He's pushy... forceful, condescending and makes you feel like he's just waiting for you to finish your sentence. In the first 5 minutes of sitting down Tyler was trying to run a credit report which is something I asked to skip until final numbers were addressed. When refused, he asked another 8 times and pushing for finance before even talking about the value of the car. I don't know if he just saw a girl alone and thought he could take advantage on the sale but it was not appreciated. Once finally talking about numbers and me clearly stating more than 3 times I will think about it and call tomorrow, TYLER kept pushing to take the car home after me repeatedly asking for a little time. I was going to let it go and buy my car elsewhere. However I'm writing this after TYLER called and was being again very rude over the phone asking if I would buy the car. After being direct and letting him know I thought he was pushy he stated that "you were pushing us for a better deal and well we have to push you back" and talked over me in a very condescending manner. People who heard the phone call were shocked to hear such unprofessionalism. Anyway, I believe there's good people there but I don't recommend TYLER read more

We decided to check out Jerry Seiner Mazda because this dealership had the most inventory for the two specific models that I was looking for. A little back story: my husband recently purchased a Mazda at another dealership and we were both impressed with the features and how great the car was. I did not need a car at the moment. It was just one of those things where if I found something good and everything worked out, great and if not, no big deal. Tyler and Chris helped us out and provided excellent customer service! They didn't have the specific trim that I wanted for my first choice, but I was still able to test drive the same car with less features. Also looked at the second choice model and could have test drove it as well, but ultimately decided that the first one was better. I appreciated that they asked me things like what are the features that you need to have? What are your top 3 color choices? Etc. It's good to know that they actually wanted to help me get the car that I would be happy with and not pressuring in any way. So they unfortunately did not have the trim that I wanted, but to my surprise they made it happen and were able to get the car from another dealership in town! I had no idea that they could do that. Apparently all the Mazda dealerships maintain relationships with each other, allowing them to do trades. The trade-in and buying process ran pretty smoothly thanks to the entire team. The only drawback was that we spent more time at the dealership than we wanted to. Totally understandable since they needed to get the car from the other dealership. Once it arrived, we had to wait a little longer for them to fill up gas, run it through their car wash and whatever else to get it ready. Felt like we were there for over 5 hours maybe? Not fun, but grateful for what they did. The Mazda side of the dealership is currently going through renovations, so everything was done out of the Buick/GMC side. Overall it was a great experience and I would definitely recommend this dealership! Thanks again to Tyler, Chris, Matt and the rest of the team! read more

went in to check out what was available as my wife really wanted to test drive a cx-5 or 50. Evan intro himself and was very knowledgeable and professional through our whole experience. we test drove did the usual stuff with numbers and I will say I have a lot of respect for Evan and Matt who was who we worked with for financing. Matt came out of his office and came out onto the floor to work with us which was a nice chan from my normal dealer experience. needless to say we left with a CX-5 we are very pleased with. Go see Evan and Matt and grab a nice Mazda for yourself and get treated like a 1st class customer. read more

I made my purchase on 6/10/24 i usually wait a bit to see how everything goes. To preface this, I've worked customer service for years. From selling smoothies as a kid to negotiating marketing contracts on behalf of international clients to local venues. I went on the website and said I wanted a test drive for a 2024 Mazda cx50. Anthony Farraj reached out to me and set a date and time. I had quite a few questions on their inventory and promos and he answered every question quickly. After going to the test drive with my fiance, Anthony was very knowledgeable on the cx50 and the features of it, every question I asked he had an answer for. After taking a moment to discuss it with my finance deciding to purchase, Anthony made the process incredibly smooth. Almost suspiciously so. We have had bad experiences before with shifty sales conultants previously, and were expecting a "gotcha" so we mentally prepared ourselves. As we sat down to begin negotiations, I laid out our goals. Monthly payments, total paid for vehicle, loan term length, interest, and down payment. They were not unrealistic or unreasonable goals but under what they would normally offer. After some talking with his leadership, he hit EVERY. SINGLE. ONE. And the" gotcha " never came Anthony has made this probably the most enjoyable and easy car buying and financing experience we have had. And I've been involved with quite a few. His professionalism, candor, and personality are all something I would want in someone that worked for me or represented my company. And from first contact to even now, about a month after my purchase he's been Johnny On The Spot. Every single question, concern, issue or random meme he's responded to with Vigor either setting up an appointment, or helping me with a registration issue due to issues with EDRS numbers due to systems being down. He treated me and my fiance as a friend and not just a source of a commission. And for that, he's earned a repeat customer. So, if you do want to pay the dealership a visit make sure you set an appointment with Anthony. I'm sure he'll make every effort to get you taken care of I have no doubt. read more

Jerry Seiner Mazda - From left to right. My new car, myself and Anthony - Auto Parts & Supplies Near Me - Las Vegas, Nevada

Was a great dealership, but after a year of ownership of a CX-30 the salespeople start emailing, calling texting trying to make you do a trade in. Never again will I buy here. Never had a dealership do that. Never authorized them to call my cell or personal email. They invade your privacy without warning. Youll regret getting a Mazda here a year later. read more

You know the excitement of buying a new car? They called saying my car was here from Utah. When I went out to see it I noticed it was Filthy. It had rain marks all over it and the underneath the front bumper was coming apart and all scraped up. So my sales person Tyler says to bring the car back for detailing. In the meantime service calls and sets me up for my first oil change. When I spoke to her she said I could get my car detailed the same time. I bring my car in for my scheduled appointment and tell the service advisor about Tyler promising me they will detail my car. Also it's my first oil change. When I pick my car up it's still filthy even though I park my vehicle in the garage. I ask why it wasn't detailed and I get this. Well the car was washed. Not by my eyes, looks exactly the same dirty car I received the night I picked up my car. I email Tyler & guess what? He never responded. Funny cause before I chose this car, we were emailing back & forth. I also called and spoke to the sales manager or so he said. He asked me to send him a text message about my car being detailed. It's been a month and NO RESPONSE. They really dropped the ball here. Am I happy? Not in the Least. After a client chooses your dealership and you make promises you don't intend to keep is BS. How can I recommend this dealership to anyone when they just ignored me?? Not a nice way to do business. In Fact I'm not advertising for them with their sticker on my car. read more

it take 3 plus hours to get your car serviced here for the most basic things like a oil change

Awesome Customer Service by Doug S. and unlike any other dealerships, there's a shorter waiting time for your vehicle to be service. They sent me an update video of the whole maintenance oil changed and inspection process while waiting at the lobby. I would definitely recommend this Mazda dealership... read more

Fake 5 star reviews on Google and some here. They have 2 different profiles with Yelp... but keep receiving truthful 1-2 star reviews. They sold me a scratched brand new $30K car (the salesperson knew and hid it), promised to fix it, and it's been almost a year of me trying to get them to do it. I contacted the Mazda corporate office and Jerry Seiner lied to them saying they fixed the scratches. They won't respond to emails from either the corporate or me, fraudulent business practices. I'm looking at filing a small claims suit soon as these scratches will cost about $1500-2000. read more

Tyler was courteous, friendly, considerate, and knowledgeable. He went above and beyond with customer service and his expertise throughout the car-buying process. He is by far the best salesman at Jerry Seiner Mazda! I highly recommend him. Tyler will make your car-buying process very easy, only ask for him! read more

Rubi is wonderful! After walking away from another Mazda dealership that did not want to meet my price-point, Jerry Seiner Mazda met my price. Mario, the sales manager, made it happen. My only disappointment (and the reason this is not a 5 star review) came at the very end of signing all paperwork, and after being at the dealership for hours. This was when the gap insurance price was suddenly thrown in to make my payment higher than I wanted. I felt like this should have been mentioned up-front and not at the very end of everything. I understand the gap insurance is optional, but had I known about it from the beginning, I would not have felt like something shady occurred at the very end of a car-leasing experience. I will remember this for future car-leasing so that this does not happen again. Other than that, I am pleased with this dealership and look forward to future-leasing with them. read more

Very behind the times. Classic outdated, dishonest, dealership sales tactics, i.e. bait and switch. Listed a good price for a used car on line, but won't sell that car to you for the advertised price. Added lots of extra unnecessary fees and profit driven, unwanted and of dubious benefit add-ons to a USED car raising the price by thousands. Taxes and state mandated fees aside. When questioned they had the audacity to claim the dealership cost was much higher than the advertised price and would be losing money if the dealership sold it to you for THEIR listed price. The manager wouldn't remove any of the padding from the price. Had to leave without a car. Buyer be aware! Not a reputable business. Know when to walk away. read more

I was treated very well here today. Tyler, Andrew, Anthony, and Matt were very helpful, and made my car purchase a good experience- Thanks! read more

Jerry Seiner Mazda - 2023 Mazda Miata GT - Auto Parts & Supplies Near Me - Las Vegas, Nevada

Service Mazds dept is amazing. The text you midway through inspection with videos. Easy checkin and super nice staff. But has to go to seiner GMC next door to wait due to construction. And there is a guy Teddy piper going to everyone in service area to try to get you to appraise and trade in your vehicle. Many were upset with him harassing everyone seated or not. Kinda rude sales tactics. Will never go to Seiner GMC for that reason in future. read more

I was skeptical when my Mazda dealer changed hands. Concerned that I lost my great tech advisor but all is good. The transition is invisible to customers. The staff is kind, helpful and respectful. I will continue to take my car there for service. read more

My experience at Jerry Seiner Mazda was the absolute worst experience I've ever had making a purchase. The car I saw online was not at the dealership but would be delivered in 2 weeks. Seth, the salesman I was working with, told me I needed to pay a $500 deposit to reserve the car. Before doing so, I confirmed several times with Seth that the price on the spec sheet was the total I would be paying for the car, and specifically asked if there were any additional fees. He told me several times that was the total I would pay, and no additional fees. 2 weeks later a different car arrived, and Seth asked if I wanted it. He said the price was exactly the same. I agreed to take that car, and when I arrived at the dealership, I was given a contract for the car that cost $200 more than the original car I picked out, and had about $3k in added fees. When I asked Seth about this, he said those fees go on every car, and it included the Seiner Package, and other fees to "keep the lights on." I did not want the package or anything else, and Seth refused to remove the fees despite clearly lying to me 2 weeks prior, and said my deposit was nonrefundable. He also never produced a list of what was included in the Seiner Package, or what the additional fees were for. He also said the finance department would remove the extra $200 that was added onto the car, which was for upgraded floor mats. Upgraded floor mats are included in the Seiner Package (the one thing Seth was able to tell me). The person in finance I dealt with told me he didn't have time to find me the best rate, and asked if I was ok with the options he came up with. Obviously that was unacceptable, so I had to return a different day to work with the head of finance, who ended up getting me a better rate and was unsurprised by my experience. I asked to speak with a manager and was told no one was available. In the end, the fees were not removed, nor was the $200 overcharge for the mats that were already included. Additionally, when my car was delivered to me, it was in poor condition. Pieces of the car wrap were on the hood and doors, the plastic door strips included in the Seiner Package were installed as poorly as they could have been and were crooked and already peeling off, and the interior was coated in a sticky residue from the added window tinting (which I eventually was told is part of the package). When I asked for these issues to be corrected, Seth gave a half assed attempt to clean the interior. I eventually had to bring the car back to be cleaned properly. I've spoken with the GM of the dealership, Ron Henson, for months about this. He agreed that the sale of my car should not have happened the way that it did and told me that the dealership policy had been updated after my experience to ensure that buyers are told about all fees before paying a deposit, because it isn't fair to pay a deposit on a price that isn't the actual total. Ron offered to trade in my car for one worth what I ended up paying as a way to make up for the terrible experience. When I arrived at the dealership, Ron had not communicated any of this to the sales manager. They offered me $12k less than I paid for my car 3 months prior and offered little discount on a different car. The entire scenario was a complete wild goose chase and waste of time. Mario, the sales manager also told me he was shocked to hear about how I was misled when buying my car and told me they remove the cost of the Seiner Package from cars all the time. After that complete waste of time, Ron never apologized for the experience and still has not refunded any of the money I was overcharged. He agreed several times that I was double charged for the floor mats, and still has not refunded that money. And, despite agreeing that I should not have paid for the Seiner Package or the additional fees since they were not disclosed and I stated several times I did not want the package, he will not make things right. This dealership is absolutely horrible, and unfortunately the GM has no regard for doing good business or treating customers right. Do yourself a favor and buy a car anywhere else, or risk getting defrauded here. read more

Our new car delivery did not go as smooth as we would have liked a week ago. Part of the issue was dealer registration network down nationally. Not the fault of the dealer. Also had some other concerns which were addressed today and done to our satisfaction. I always feel that the test of a good business is promptly correcting a concern. Dave G.M. & Lynn H. who helped us with our phone hookups and app installation was amazing. read more

Best prices on Mazdas in Vegas! Highly recommend. The staff is knowledgeable and get you the best deal.

i recently purchased a 2019 Enclave and I have to tell you it was the easiest and no pain auto purchase I ever had. THANK YOU to Dan Paddock the salesman who was very knowledgeable friendly and easy to talk too. Thank you to Mario Harris the Sales Manager for working with me so kindly on the finance of the vehicle. I would recommend this dealership to anyone looking for a good deal. Thank you again to the team at Jerry Seiner dealership. I look forward to coming back someday. read more

Great price. Great customer service. Very efficient. The new building is nice. Thank you, Charles, and the staff.

Very disappointed with the service I had today. I've been bringing my car here since I purchased it and have always been happy with everything until today. I don't mind waiting 1, 1and 1/2 hours for my oil change if it's done right and that's WITH an appointment. I physically saw my car sit, untouched for over 1 hour, I was there almost 2 hours. They didn't even put a reminder sticker in the window (I know my car alerts me, but I like having it to watch so I can plan the whole day experience it takes to get service done well in advance) nor did they wash my car. Even the video sent showing under the hood didn't include the undercarriage as it usually does. Very disappointing all around because I don't even believe they rotated the tires as I was charged for (as I knew my back passenger side tire was at 36 psi and the other 3 were at 38 psi when I brought it in and surprisingly the back tire is still at 36 psi) read more

My husband took his car there for repairs that were under warranty, and also had maintenance done. The price they charged for the work they did was high, and to make matters worse, they gave him a loaner he didn't even ask for, and it got a small scratch on it, probably in a shopping center parking lot. They're claiming they can't buff the scratch out or repair it because it's on a plastic panel, but any honest body shop will tell you they absolutely could. They're charging us for replacement of the whole part, and this is unacceptable. The service advisor was very nice when the work was being done, but this is just further proof that taking your car to a dealership for repairs or maintenance is a bad idea. Lesson learned. Avoid this place and take your car somewhere honest, if you can find that :) read more

I had scheduled my service appointment on Thursday, October 12th and requested a loaner car. It was not promised, but I was told someone would contact me about it. I texted today to ask about this, because I was not contacted and did not receive a call until 5:00pm the DAY BEFORE. I was told there was no loaner car. This was an absolute waste of time and this is the second horrible experience I have had with this dealership and service department. The first time I visited, my keys were given to a STRANGER and I was not told this until I repeatedly asked if my car was finished being looked at. I will not be coming back here and I absolutely will not be recommending this place to anyone anymore. The level of professionalism is ridiculous. read more

Unfortunately I have to give them a star to rate but it should be no stars. Bought a used car from them with a supposedly clean carfax but have found hidden problems all over. Front grill Jimmy rigged with some screws to hold it together have fallen out which has caused a large gap between the hood and the grill. Both headlights leak water and have water in the housing from going through a car wash once. Rear window rollers are broken and took the tint right off the window. Just some real scumbags working there. From salesman to the sales managers. AVOID THIS DEALERSHIP AND LET THEM ROT. Should've listened to my gut and walked. My mistake but I don't want anyone else to make the same mistake as I did. read more

I can truly say Anthony the guy up front and Dan the sales guy gave me great service and really helped to make the deal happen for me as best they could . I love the CX5 Carbon edition they sold me!! Adam Espinoza was great going over our options! read more

I have to say I had a wonderful experience coming here. From the moment I arrived, to the day I took home my new SUV. First and foremost, I want to thank everyone who had helped me during the process. Rubi, Anthony, Matt, Richardo & Mariah. They all had a hand in helping me reach my goal. Which of course, was a Mazda CX-50. Each of them made every step easy and stress-free. Even Ron came by to greet me and make sure I was taken care of. I shared lots of laughs as I was waiting for my vehicle. I felt very comfortable. Rubi took her time explaining everything I needed to know about my new SUV. She was very knowledgeable on all the features, and I could tell, everyone there is very passionate about their job. Jerry Seiner has a fantastic genuine team. Thank You! I highly recommend this dealership! read more

Just ran out of factory warranty on my 2019 CX5 and before it did, I took it in and had everything checked out. 3 months later the horn stopped. They gave me an estimate of $150 to fix it. One hour before I took it in they called and said the charge would be close to $500!!!! I cancelled the appointment. Another example of "Pandemic Price Gouging"....The problem should have been found when I had it in the check everything out...... This is our third Mazda, but the last from Jerry Seiner..... read more

This was the worst experience we've had trying to buy a car..... low ballers (if you're getting rid of your old car, make sure you go to Carmax first), and not very ethical (car we put money in to reserve, was given to someone else without even informing us) read more

I wanted to thank Crystal H. , my service advisor today for exceptional customer service. I came in today to have a recalled item replaced. I truly appreciated that Crystal greeted me like a welcomed guest and kept me updated as the work was being completed. She also gave me information about an issue that needed attention. I appreciated that she didn't try to pressure me into getting it done today, but did give me information about what to listen for as I drove the vehicle if I waited. I did get that part replaced as well today. I really appreciated that Crystal made sure all my questions were answered, she kept me informed of how things were progressing, and when my car pulled onto the driveway it was washed. (The mechanics also did a great job delivering the vehicle so clean after all the work they did.) Crystal is very personable and kind to every client I saw/ heard her interact with. Coming to have your car serviced can be VERY stressful. Thank you Crystal for making my experience today so pleasant. read more