The customer service here is poor and the management doesn't deal well with concerns or complaints. Last weekend I ordered french toast but none of the order was cooked in the center. It was horrible and I had to throw it all out. The rest of the breakfast, was great. I was unable to go back and get the french toast made over, so I called and spoke to Dave. He told me when I came back, to ask for him, and he would take care of me. This weekend when I went back, however, the same problem occured. I even asked the server ahead of time, to see if i was normal that the french toast was doughy and mushy on the inside. She assured me it wasn't. But when it came out it was still wasn't cooked in the center. I think they over batter their thick bread or the grill is too hot. The server brought me a pancake instead of the french toast and everything seemed ok until the bill came. The server explained she had comped the 4.99 kids meal to substitue for the two orders of french toast from the last meal. I spent $13 the last time, and threw all the french toast away. To me it would have made sense to comp my breakfast, not the kids meal. I regretfully said something to the server, who immediately got defensive and walked away. She sent back a manager, who also approached in a defensive manner. She immediately said, "Next time you should order the french toast extra crispy so you don't keep sending things back. I looked at the french toast you sent back and there was nothing wrong with it. Ive never received a complaint that the french toast wasnt' cooked all the way." Her tone was very emotional. I told her I found it hard to believe no one complains about french toast that isn't cooked in the center and told her I"ve had french toast many places in my life, and know what cooked french toast is supposed to be like. My boyfriend also chimed in and told her that the french toast was definitely not cooked in the center. I told her I was just going to pay and learn not to order french toast there ever again. Then she pointed over to the server and said, "Is she ok now?" I wasn't sure what she meant, so I said, "I didn't realize she had a problem?" Why would a manager ask a customer if the server was ok now? The rest of our food was wonderful, but the defensiveness of this crew when they make mistakes is unacceptable and unprofessional. My boyfrend was also extremely angry that the manager came over and tried to argue with me in front of his 8-year-old. Everyone makes mistakes and I get it. But flat out denying the mistake and arguing with a customer is wrong. Also while we were waiting for our food we heard two servers complain about a customer that just left, and when I walked back to our table to get my jacket the server was making a rude commment out loud about us to another server, and that server had to tap her to make her aware I was coming back. read more