Jerry's team was very quick to respond, kept me completely informed about what they found, made clear and understandable recommendations, and their estimates were exactly what i ended up paying. Appreciated the senior discount. in one day they laid 100 feet of new 4-inch sewer line, cleaned up, and the front yard looks like they were never here. Thanks, Jerry and Joe. read more

I requested a quote late last night and to my surprise Jerry responded right away. I appreciated the quick communication. Joe was great! He came out early this morning and fixed our clogged drain. Loved working with him - he was super helpful in showing us what caused the issue and how we can prevent it in the future. We'll be using this service every year to maintain the drains in our home! read more

Technologist Joe and John were very professional and helpful the staff from the front office Angel was very helpful as well I had a backup in the sewer line joe cleared it quickly and explained everything the price was very competitive I highly recommend Jerry's Rooter for all your plumbing needs read more

I called Jerry's rooter service and they came right away the next day as scheduled. The plumber worked on my clogged sink and found out that the water backup was due to the broken kitchen disposal. He helped to reset the disposal and educate us how to maintain the disposal. No drain was required and they are very honest and reliable plumber. Jerry's rooter help to fix the issue and tell us what is the main cause of the clog. I will definitely use their service again in future. read more

Hi had service my shower drain was clogged took care that. But down stairs in garage had leak took time fix on very fear price. Andrew was amazing did great job and was very neat and clean thanks again read more

Excellent service. Joe did an amazing job and was extremely professional. Will highly recommend to friends and family in the area as we will definitely call him if ever need be. Thank you! read more

Jerry came solved the problem and was very quick and professional I would highly recommend and will use again if needed Thank you Jerry!

Our problems started with a slow kitchen drain. Called Jerry's Rooter Service and scheduled an appointment to see if they can snake it, since we don't have a clean out. Jesus arrived on time and tried to snake it under the sink, but his snake broke, so we scheduled an appointment for the next day to try to snake through the roof. The appointment was scheduled for 9am but no one showed up. After several calls to the office I was told that they are stuck in traffic. They did not show up until almost 11am. I was told I will need to replace the kitchen line under the house since the pipe's opening is not big enough for the snake. Anthony went under the house and said we have about 25ft of pipe that would need to be replaced to prevent any further issues. When I asked him to check the rest of the piping he said that he will just have the installer the next day check it out after he completed the job. I did not think anything of it until after the work was done and Ryan said the rest of the pipes will need to be replaced since they are in a bad shape. I was quoted a price we finally agreed on however I felt stuck since they already did the kitchen pipes and the fact remained that if they had inspected the pipes the first day I could have simply seen to getting other quotes. They told me Ryan will be back tomorrow at 9am. No one showed up at 9 am and again I had to call the office to find out what's going on. Ryan arrived close to 10am. When I asked why the delay he explained that no one told him to be at my house at 9am. Ryan was excellent and did a great job under the house. We had also agreed that they will do a clean out in the front yard. Ryan installed the clean out pipe very close to a pipe we had for the sprinkler system. So when they put the cap on the clean out pipe it put pressure on the other pipe and several days later my husband noticed a slow leak. Before Ryan put the cap over I specifically asked if we are going to have a problem since it's so close and he said no. I contacted the office and Adriana scheduled an appointment for Jesus to come back between 11-1pm on Monday. When I called back after no one showed by 1pm I was told that Anthony will be coming by in about 30 min. When I asked Angel, the girl that answered the phone, why no one contacted me since they were not going to be able to show up on time, she said because she was getting someone else to come by. They have no respect for people's time. The office personnel as well as the managers lack communication. When Anthony arrived he even told me had no idea why they booked me an appt with Jesus when he's been in the hospital for the past 3 days. Unbelievable! Anthony immediately had an attitude and was trying to come up with reasons that could have caused the pipe to start leaking without even digging and taking a look at the pipe. He said they did not cause it and it would be an additional $225 to fix the leaking pipe. I have requested a call from Jerry the owner (for the second time now) and wait to see if I get a call back. I definitely would not recommend them for more involved work (again Ryan was great and did great job under the house), but the rest of the people - just terrible customer service. I do believe Ryan inadvertently caused the other pipe to start leaking by putting pressure from the cap on the main pipe and it's disappointing that I have to pay for them to fix it. read more

Thank you Andrew for coming to my house in Pasadena and assisting me with my toilet problem.... very honest and helpful and did not nickel and dime me to death, I appreciated that. read more

My normal plumbing company was hit with COVID, so I had to find a new one. This company was able to come, but was 2 hours late because their truck broke down (unfortunately, I had to call them to find out why they were late). Desperate to get my plumbing work done, I waited. The owner finally came, did the work, and offered to come back at no charge if there were any problems with what he installed. Jerry was pleasant and respectful, and I will call their company again when I need help. Hopefully, their trucks are more reliable now. read more

Great service from "Jerry's Rooter Service," particularly Jesus and his partner. They both showed up at promised time, unclogged problematic drains, very professional and courteous. They both wore masks, friendly, answered all my questions great service overall. Will definitely utilize their services in the future! read more

Very disappointed I called and made an appointment - They did not show up - called me right at the appointment time and gave me an excuse. We did reschedule. They sent me two guys, one didn't even know how to open the pipe. He was told that he was turning the wrench the opposite way. They inserted a snake. I asked them about their "free camera inspection" on their ail-in coupon. They said they cannot do it as the drain is too small. It did not make sense to me at all. I wanted them to look at all the drains. They told me I am better off waiting for each one to plug up, but if I would like to clean up the whole system there is an option of hydro cleaning for $1200. They told me I don't need it right now. After a week, we had the same problem again. I called them to come over again they said I need hydro cleaning for $1200. I am not sure how they got to that result without sending a camera to the sewer. read more

Excellent service. Very professional and very tidy. Fast respond and showed up within 40 mins. Highly recommend!!!

The staff at Jerry's Rooter Service showed up on the same day I needed a drain fixed. The staff showed up on time, wearing a mask, following all covid 19 protocol. Person I worked with polite, efficient and fixed the drain issue I had very quickly. I will definitely be reaching out to this business in the future for any plumbing needs. read more

Don't use this plumber. They are the most unorganized unprofessional people in the business. If you have a complicated issues they aren't prepared or have capability to do your job. We have waited 3 days for a simple bathroom drain clog. They have come twice and said the equipment they need is on another truck and we have to wait again and again it been a week 4 days since we called them initially. Calling another plumber now to get this done right read more

Excellent service. They were here quickly and gave a great price. Anthony and Pete were knowledgeable and polite. I will use them again for sure! read more

Wore mask check problem gave me free exspensive estimate I can't afford now 680 for toilet and 4800.00 for tub.

Andrew was very nice and helpful. He answered all my questions and fixed the issue in a timely manner! Covid-friendly and wore a mask the whole time. Would recommend this service! read more

First timer. I called Jerry's Rooter Service about my clogged kitchen sink. I was told the clog drain would be $50. It sounded very reasonable. Andrew came to my house, he wore mask, with Jerry's Rooter Service T shirt, he was very polite. He looked at my clogged sink and he went to fix the clogged drain within 15 minutes. He was very professional! I highly recommend him. Thank you, Andrew! read more

He was great! Very polite and straight to the point. Got the job done in less than 20 mins. Definitely will call him again.

Very respectful and reliable they wore mask and gloves and left everything clean when they finished worked

I called jerry's and an other plumbing company for an estimate. jerry's estimate was very reasonable. jerry's team showed up and finished my plumbing needs as schedule, they're very kind, respectful and professional, I would definitely recommend Jerry' Rooter Service read more

Amazing service. Came in and knew exactly what the issue was. Within minutes had the bathroom fixed and went back to show us the work was completed before leaving. Polite and respectful. read more

I had a plumbing emergency and even during this hard time, Jesus came quickly to figure out the problem. He explained everything to me in detail and ran the camera to show me the problem. I appreciate the fact that he took the time to help me understand. Needless to say, my pipes are happy and clear and it didn't break my wallet! Thank you Jerry's Rooter! I will never call anyone else for my plumbing needs! read more

Jerry was at our door within 30 minutes. He resolved the plumbing "smell" in our shower and advised by us how to correct the problem. Jerry is professional, knowledgeable, and friendly. We highly recommend A++++ read more

I called this company based on their rating, however I was very disappointed the day of the plumbing repair I called about. it was late afternoon and upon arrival he completely misdiagnosed my issue. I showed him the small pin hole size pipe leak that was spraying water below my water heater that was difficult to get to. He immediately called his boss and diagnosed that I had a leak in my wall behind the water heater and I would need a restoration company to come out, open up my drywall, and cap off the water line for the night so we would at least have cold water and toilet usage. He called the restoration company who came out, diagnosed my problem and wouldn't be able to fix my pipe, that's not their type of business. He used a moisture device to check my wall behind the water heater, inside my house behind the water heater and in my living room bordering the leak area, NO leaks in the wall. Jerry's came back out the next morning and the 2 gentlemen that fixed the issue were very good and the pipe was replaced. This should of happened the afternoon before as we had several people in the home without water. I should of also pushed back on his diagnosis as there was NO evidence of a leak in the wall that he claimed. read more

anthony came on was handled my clogged drain issue in a timely manner, and was very cordial. and the price was reasonable. i recommend them. thank you read more