I have never had a bad experience here! It's always busy so I recommend ordering online through the app.

I used to like this place until my app orders were missing ingredients, made wrongs and completely forgetting to read the instructions provided. I reached out to the store after every incident and spoke to a manager. The delivery orders aren't cheap and cost extra fees. To my dismay the male manager that I spoke with offered no resolve for my missing items and food being prepared wrongly. This has happened multiple times under his watch. I had this issue before and it was a female manager who responded and was very polite and accommodating. They're not reading the requests on the receipts because when I call, my app order and their receipts match. How can you make a sandwich wrong when you have the ingredients list in front of you is befuddling to me. There's absolutely no attention to detail let alone oversight of the delivery orders. It's unfortunate that when I even reached out to their HQ trying to get resolve, the owners never replied to my forwarded complaint which was on June 27! Kristi from Jersey Mikes HQ reached out and told me they have forwarded my message to the franchisee and I should hear back from them. Well, I never did. Furthermore, I'd rather drive down into Poway to a another location than to give my money to this franchisee, because they obviously don't care about their reputation, let alone their customers satisfaction. Being a pillar in the community and a military family, I'd expect more out of them. No worries, I'll make sure to let my military friends know, not to spend their money here. read more

My husband and I are regulars here and have never had a bad experience until tonight (5:30 pm). We placed a phone order, waited 20 mins to pick up, and waited another 10 mins inside. My husband re-verified with the girl that the sandwich had correct toppings and she confirmed yes. We got home to two sandwiches made incorrectly. We've never complained about sandwiches being made incorrectly from this store in the past, but did so tonight, as we had reiterated the ingredients several times over the phone and in person. When we called back to express our concerns, the gentleman that answered the phone started arguing with us, telling us that he made that sandwich personally and was adamant about putting ranch on the sandwich. When we brought up the Buffalo sauce that had been added to my husband's #26, he got very angry and called for another girl to assist. When we brought up the veggie sandwich being made incorrectly, he yelled across the store and said, "who made the veggie sandwich incorrectly?!" It's not just the sandwiches that we were frustrated with, it was the lack of customer service. We were appalled that they would even have the audacity to argue with us. They did offer to remake our sandwiches, but at that point, we didn't trust the crew there tonight and being pregnant, didn't want to take the chance of our food being contaminated. Please be aware of phone orders - recommend placing orders online or hand holding the crew in person. We even left a tip, so it's very frustrating to be treated this way. read more

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Always a great experience! We have been coming to this location for about the last 3 years(at least once a week) and always happy with the food quality and customer service. Try the Big Kahuna or #9, always delicious! The owner is very friendly and leads an awesome crew. Thanks and see you soon! read more

Usual Jersey Mike's fare BUT no one, including the staff, was Covid-19 compliant. Sorry guys, I walked in, took one look, and walked out. I bought my sandwich down the street - the guys in there were masked. read more

This is not the greatest of Jersey Mike's. The staff is unprofessional, seem as if they couldn't care less about expediency when the line is out the door and mobile orders seem to always take 5-10 minutes longer than expected. There are multiple people behind the counter yet only one or two of them are actually doing anything. The owner of this franchise could solve these issues with better leadership, training and accountability for the employees working here. Food is the same as every other Jersey Mike's. read more

Soggy soup sandwich. Dripping wet and had to throw half away

Thought I try this place. I won't be going back--the food is too salty which makes it unpleasant to eat. The service was ok...

Thank you Abbi! You were nice and patient even when it was busy. Sandwiches turned out great. Seems to be clean and I saw everything being whipped down a bunch. I will come back. read more

I see another person with the same complaint about your customer service. The walk in ones get priority over the ones who ordered ahead. I even got an app thinking it was going to be more convenient. My husband was there early to pick up, no one was there, so the lady told him that she was going to start making it. 2 customers walk in and stops making his order to start making the walk I. Orders. read more

What's the point of having online ordering to be done at a specific time when the food is NEVER done on time?! Order 40 mins before and still not done, they take walk-ins before online orders might as well just stand in line. Then they don't even get the order right! Good thing I'm not allergic to Avocado! read more

Hungry for a sandwich? This is the place to go! Everyone is extremely happy and ready to serve you. The bread is soft and fresh. The tomatoes are ripe and the lettuce is crisp. Mike and Drew give this place that extra charm to make your visit amazing. Don't hesitate eating here. It is fantastic! read more

Jersey Mike's Subs - Sandwiches Near Me - Ramona, California

I made it to opening day!! It was hopping. Line out the door. I chose to order online 5 different sandwiches. Witch to my surprise I only had to wait 5 minutes to pick up my hot fresh sandwiches. Made to perfection even the custom sandwich with no onions and bell peppers . Sandwiches had plenty of meat on them tons of cheese . So excited to have them here in Ramona Drew and the crew were amazing. So many employees working hard. They did and amazing job! read more

We love Jersey Mike's, we order literally every other week. Today, we ordered. We picked up, got home and started to eat. Something was different about our sandwiches. 3 of us ordered a BLT. Of those 3, 2 requested pickles. Another sandwich was just a ham, with pickles. All of the sandwiches that we requested pickles on, definitely didn't have pickles. I pulled up our order, made sure we absolutely did order them. We sure enough did. I called and an employee by the name of Julian answered. I said we just picked up an order and 3 of our sandwiches were missing pickles. Julian replied "we ran out of pickles." I asked him why we weren't told. Julian replied, "I don't know, I don't work up front." Then he started talking to another employee about it, other employee said "why the f*ck does it matter if there aren't pickles?!" Julian responded to him "I know that's what I'm saying!" Then I said, "you know I can hear everything you guys are saying right?!" I asked for the employees name again and he hung up on me. You've lost us, Jersey Mike's. So very disappointed. What a waste of our money. Our teenager actually said that his sandwich was BELOW Subway quality...that should tell you something. read more

Still so thankful to have a Jersey Mike's in Ramona but the real cherry on top is the employees at this store! Most seem to be pretty young but all very respectful and know what they're talking about. Shoutout to the young gal Payton who helped me out with grace and spoke very clearly throughout the entire transaction. Keep it up! read more

Jersey Mike's has redeemed itself. After their Grand Opening the service and quality really let us down. But today we were pleasantly surprised. Friendly attentive staff and food quality was great. Crowds were well managed and everyone seems happy. Staff exhibited Team Work too! We will be back more often. read more

It's five stars for a chain restaurant. In its lane they are the best. The staff is excellent and the food is great. I love the philly 57. read more

I was super excited to try it out and I loved it!!! I ordered they the app and was afraid my order wouldn't be ready on time but it was!! This place is always busy! So they're doing something right!! Foods good! (And for Helen that commented about the lettuce on the floor. Did you think to take a picture of the line you were in? You commented 28 days ago. The lines have been ridiculous. Of course there's gonna be lettuce on the floor. They're trying to get people in and out as quickly as possible. When they have a break they'll clean it.) I will keep going back! read more

Happy JM's came to town. Solid sub shop. The #7 mike's way is a great lunch at an affordable price.

Firstly, I'd like to say how great it is to have JM's in Ramona. I ordered what I thought was a Philly Cheesesteak (beef) via their numerical ordering system. But instead, I ordered the chicken version by accident. It was completely and totally my fault. They were generous enough to offer to make me a new sandwich. Incredible customer service! I declined, as it was my fault and I didn't mind the chicken version anyway. Food always great. Customer service impressive! read more

I had to go to Jersey Mike's because they're new in town and I thought it might be a bit refreshing from the sandwiches I usually make. I wasn't wrong. I got a Turkey wrap, it was tasty and fresh and filled so big the lady could barely get it into a wrap. I just wish they had a few more options of toppings and veggies to put in there other than just lettuce, Turkey and honey mustard, for the price I was paying (around 10$) for a wrap. read more

I LOVE this jersey mikes. This last time i went in I experienced EXCEPTIONAL service from a woman named Sarah who was happy and seemed like she was excited to see me. The customer service was wonderful. However, there was a woman, short, blonde, who might have been some sort of manager on shift who exhibited "coaching" to her team members on the floor in front of customers. Unfortunately, it put a bad taste in my mouth and seemed to really change the moral of the whole team behind the counters. I love this place but might suggest a different approach when it comes to appropriate actions in front of customers! 5 stars to Sarah!!! read more

Waited for sandwiches today at 1pm and there were 2 guys in line with no masks. The store was busy with customers. No one said anything to them, even after them filling and refilling their drinks. Very unnerving during these times. read more

No real vegitarian options, I feel like they should add one on the board.. sure you could customize it but there aren't many options to choose from read more

Love Jersey Mikes! Everyone I've encountered working here is courteous and friendly and makes a fresh, delicious sandwich! **You can sign up for free to earn points with each purchase and on certain days the points double, which adds up quickly to earn free subs! ** read more

Service and food is always great. Good to see it put the subway out of business :) they should offer breakfast

We ordered our food online and selected "curbside pickup" followed the instructions for them to identify our car, and waited. We waited about 30 minutes before we went in to check to see if everything was ok. There was our food, sitting there waiting for us to pick it up. Why offer curbside pickup if you don't actually do curbside pickup? We feel like idiots because we just assumed they were extremely busy. The only redeeming thing is that the food was still good, the service just sucked. read more

I'm writing an update about my first visit I got in contact with the owner of that jersey Mike's and she was very apologetic about the situation she reached out to me and even sent me some coupons for free subs. It was nice that she seemed to care about the situation and make it better! The employees at this location are still meh and seem to have attitude problems it's honestly probably just Ramona. The food is great and I love how fresh it is vs subway. I will choos Jersey Mike's over subway any day regardless of how rude they may get it be. read more

They are still allowing customers who are not wearing a face covering/mask to order food and come to the counter. They are not denying service to people who are refusing to follow the county mandate to wear masks. I will no longer the ordering food here. When I brought my concern to the manager he clearly didn't care. If this is important to you, don't order food from here. read more

This might be kind of a silly review but I just want to say a huge thank you to Conner(hopefully I spelled that right). He went above and beyond to help me with my birthday sandwich! The points thing on the app was all messed up and he helped me as soon as I walked into the restaurant! Keep up the good work! Thank you so much! read more

I love this store. The subs are fresh. The staff is friendly. It always tastes delicious. I would recommend to all of my friends. :)

Totally excited when I saw this place open in town! Always favored Jersey Mike's subs over the other place since the meat is of higher quality. They also are not small so you get nice size sandwiches for the price. My wife doesn't normally go for sub sandwiches but she did admit that they are very good from here. Been here several times already and they just opened about a month ago. Make sure to take advantage of signing up for their shore points program because you will be going back often. read more

Always delicious, the manager, Drew, is amazing, and the staff are always happy and helpful. Yum!!

This location of Jersey Mike's just doesn't get it. We have ordered at least 5 times online and have had nothing but messed up orders each and every time. Whether it be a sandwich that we specifically ordered with extra bacon or asking for swiss cheese and getting provolone, a large drink and they give you a small cup because they are out of large but won't do anything to make up the difference you already paid between the 2 sizes. Some of this may be petty, but when the order is clearly online and printed out it should not be wrong. Please for the love of the business fix it! read more

I love Jersey Mikes Subs! This place is so good! I love the employees there and they are all really kind and hardworking. I work next door to them and usually get a sub after work. It's always nice to see the employees there. Love the businesses here in Ramona! read more

This was the first time having an item from this chain and was sadly disappointed. I am not one to complain, but when I ordered a Buffalo Chicken Cheesesteak, my daughter specified no lettuce or tomato, which visiting from NJ and living 20 minutes from Philly, I've never heard of putting veggies on a Buff Chick. Anyway, the order was loaded veggies and my daughter insisted on taking it back. I said no until she opened her sandwich up and specified no peppers,..yep it had peppers! So back she went with the wrong order and asked for a manger and was told they were not there. At first they were apologetic, but after waiting 30 minutes, she explained again what happened and was told, rudely and eye rolling, there were orders ahead of hers. She waited a total of 40 minutes for the correct order, which when she came home the Buff Chick did not have hot sauce. Regardless of getting a "buy one get one free coupon", does not make up for the experience we encountered from the phone number and website not working, to the messed up order and having to drive back, to the rudeness of the immature staff, to not getting the order right the second time around. I never heard of not having a manager on duty at any given time in the food serving establishment business. Hopefully, this was just an isolated incident and no one else has to experience what we encountered. read more

I had never even heard of this place before until it came to Ramona. I love it! Nice hot fresh sandwiches. Love the famous- #17

My kids and I were out an about doing some shopping and decided to stop into Jersey Mikes for lunch. Let me just say, we would have been better off going across the street to Subway. When we walked into Jersey Mikes and my children and I were not greeted by the employee standing at the counter doing nothing but instead, we were just starred at in judgement by the employee. I had never been there to eat but my oldest daughter had been there with her father when they first opened and had a pleasant experience. I had a few questions about the prices for the sandwiches and if they included chips and a drink or if I had to buy them separately, when I asked the employee my questions she rolled her eyes like she couldn't be bothered by these questions, In my opinion, they are bat shit crazy asking almost $17 just for a sandwich. I ordered a wrap and I was disappointed that they didn't have the spinach wrap or the tomato basil wrap especially for the prices. The wrap had to be made on a white tortilla shell and it was just a dripping soggy disgusting mess. The chicken was floating in caesar dressing, the lettuce was soggy and pretty much just drownd in dressing. I couldn't even finish the other half I had to throw it out I felt like I was going to vomit. My daughter wanted a meatball sandwich but the employee told her that she could only get that in the bigger size. So she ordered a sandwich with the things that she liked on it, the employee that was making my daughters sandwich was making fun of the way my daughter asked her to make her sandwich and the fixings that she wanted on it. My daughter even saw the employee turn to her friend and snicker about it. Believe me, if I would have seen that unprofessional shyt I would have taken my kids and walked out! I was so pissed when my daughter told me that after we left Jersey Mikes to go home. We all had stomach issues after eating there and we will not be eating there again. I hope the owner sees this review and has a little talk with the employees at this store about customer service. read more

I am writing to make you aware of the experience we had in the Ramona, CA location on sunday, May 10, 2020. Sometime close to 6 PM my daughter went into the store to order three sandwiches: two Italian subs and one meatball sub. My daughter tried to tell them she wanted light sauce and no cheese as she is highly allergic to milk and all dairy products and your staff said something to the effect "we'll get that from you later". When the order was complete and the staff was handing her the food, my daughter asked, "does the meatball sub have cheese on it?", two of your staff simultaneously said "yes". My daughter explained she didn't want cheese on it, so her sandwich was then taken to the back and the cheese was removed and sauce was spread all over making it a complete mess! I spoke with Adriana, who represented herself as the supervisor, on the phone and repeatedly cut me off in mid-sentence, made excuses for this poor customer service as well repeatedly told me "this is how the sandwich is made." When I explained my daughter's allergies, she continued to make excuses and finally said I could drive back to town for a new sandwich or write the general manager Adriana and fellow staff repeatedly gave me invalid email addresses, so I will write this here as well on public reviews. I have worked in management greater than 20 years and was appalled with Adriana's inability to do anything but make excuses. I believe as managers we hire people we see value in and place them in positions we believe they can excel; if this is the case with Adriana, I suggest additional coaching and training as her supervisory and management skills leave much to be desired. The end result of our much desired meal from Jersey Mike's, my daughter could not eat any of it because of dairy allergies so on Mother's Day when I was to get a break; I cooked. Thank you for the first and last "great" experience at your Ramona Jersey Mike's location. I am a long-time resident of Ramona and believe in supporting local business, I assure you, I will let people know of this experience. read more

Best sub place ever!!! I go there multiple times a week and have always been given the best service. I'm very difficult when I order due to the complexity of it but they are always patient with me and have great attitudes. Keep up the great work Jersey Mike's, so glad you're in town now!! read more