May is free delivery on Tuesdays so I decided to take advantage of it since I'm having carpeting installed and can't get away. The order never came I called jerseys miles and the man told me to contact DoorDash. The order was place through the jersey Mike's app. Bad customer service, not only door dash delivery person, but Jersey Mike's to not accepting responsibility or trying to resolve. read more

This place is beyond unprofessional. I called and asked if I could have a sandwich made if I arrived at 8:57, since my Waze indicated that that would be my arrival time. The girl that I spoke to conferred with someone in the back, and said that it would be fine. When I arrived, the assistant manager, who identified himself as "Mathew", (but wouldn't provide any I.D.) said that they were closed. I literally showed him my cell phone, which now said 8:58 because they took so long to come to the door, and he STILL told me that it was 9:00. He could not provide an explanation as to why I was given misinformation, but I'm pretty sure that they just wanted to go home early. I asked for his manager's name, and he wouldn't disclose that either. Avoid this place like the plague. read more

Dope food. Staff used to be way better. Half of them look half asleep, not friendly.... Some look utterly depressed and catatonic.... like, you probably should redo basic training or not have a customer facing position. One dude in particular looks like he's tortured and pissed off to be making sandwiches. You're in the wrong job bro. read more

This has been my go to place for sandwiches. However this place has been lacking in customer service lately. Today, the employees taking and making my order seemed irritated and I felt like I was burdening them with my order (2 regular sandwiches, nothing complicated). It was a rather unpleasant experience to be there today and I rushed out of there. read more

Went today for a cheese steak sub. Great attentive staff whom were very kind and welcoming. I ordered my cheese steak before with them and I have to say it was less dry and the meat was more chopped up which I liked more but I guess it depends on the cook. Def one of my go to spots for good delicious subs. I hope they do better with my cheese steak next time :) read more

Jersey Mike's Subs - Outside - Delis Near Me - Simi Valley, California

I love the Jersey Mike franchise and will always pick up JM over Subway or any other equivalent but unfortunately at this location, time and time again I am disappointed. For the past 5 times I have gone the wheat bread is always overly crusty and dry, which really ruins the sandwich for me. This location is convenient to where I live but I will have to start going to other locations in Simi. read more

Food is ok. Female staff on phone are extremely rude and lazy. Act like you are asking for the world when you tell them what you want on sandwich. When I told the female that answered that I wanted to place an order she said "no this is Jersey mikes, " I said I know I want to place an order she put me on hold without another word. Next up to bat I told her the first sandwich ingredients and she sighed really loud. I asked her if there was a problem and she said "what um no " I asked for manager and she said they don't have one. read more

Every time I have come to this specific location. If I ask for extra lettuce and tomatoes they pack it on. They make sure that it's exactly the way I like it. Haven't had a bad experience yet. Thank you to the staff and the management for making sure the customer is happy (me). I appreciate it. The quality is top notch. Keep up the hard work. Have it Mike's way enjoy. They make sure that you are happy. Just ask with a smile they will do the best they can to make it happen. Thanks guys. read more

Worst online ordering experience. Placed an order at 12:57p, didn't leave the shop with our food in hand until 1:35p. I asked if they had an order for us, and gave them our name. I stood waiting 25 mins while they helped at least 7 ppl in line, only to go back and ask again, and that's when the cashier handed me a bag that had been sitting on their counter for who knows how long. Making it worse, they had a table for online order pick up, but they weren't putting the completed orders out. Meanwhile they'd called out the names of other online orders that had been completed., which made me think it wasn't done yet. Yeah, an $18 sandwich that takes 40 mins to obtain. No thx! read more

Worst Sandwiches, Unsanitary Conditions and Horrible Customer Service Today! Today around 11:30 I stopped at this Jersey Mike's location for lunch for my husband, daughter and I. Upon entry I should have walked out but gave them a chance I now thoroughly regret. It was loud not sure from what exactly so the staff was literally YELLING at every guest through the plexiglass! I waited in a line of 4 people (me being the 3rd) for a good 5 minutes to order and another 10 for my sandwiches to be made while I stood there. Apparently door-dash orders are more important that in person customers. Not only that, but they set all the sliced bread and the sides with meat/cheese directly on a dirty counter while you wait to have them finished. The slicer was so nasty dirty too so I hope I don't get sick as I just got over food poisoning from last week! There was a really rude lady working the line and I asked to change my sandwich to a different number that the only difference would be adding bacon. She said it was no problem but then didn't and instead charged me extra for bacon when it would have cost less for the other sandwich! Did I mention when I got home and we went to eat the bread was hard and dry and the meats were dry and chewy?! I've had good sandwiches there before but another location and I loved the rosemary bread but not today! Due to the health violations, nasty food and disrespectful treatment as a customer I'll probably find a new location to visit if I ever give JMs another chance. read more

I placed an online order for this location. I get here 15 minutes later and there is ONE person in line and 6 people working here and 10 minutes later my order is still not ready. Absolutely horrible. read more

I been to both locations in Simi Valley, as well as others in Ventura & LA Counties, and have never been disappointed. They have a nice selection of sandwiches and breads, are reasonably quick, even during meal hours when they are usually quite busy, and usually have some kind of sports on their TV's while you wait in line or dine in. I like all my cold sandwiches done Mike's Way, which includes a hefty amount of shredded lettuce, tomatoes, onions, salt, pepper, and their secret oil & vinegar mix. You can also add pickles, banana peppers. Jalapeños. Mustard, mayo, and a few other things at no extra charge. The hot sandwiches I normally take as presented and are all very good. The sizes are typical with small & regular sizes, but they also offer a super size sandwich which is more than enough to feed 2, or can be eaten at multiple sittings. read more

Would not recommend staff was in the back and i was wait to get served and no one came to help. I asked the employee No cheese and completely ignored what I said as if i was talking to a break wall. And still put cheese on my order TERRIBLE CUSTOMER SERVICE! read more

I can't say the food is bad because it isn't. However, the few times I have been in this location it has been less than inviting. Myself and two of my friends went in for lunch around 12:30 PM. I immediately suggested we go to the location on first street and LA. It was the same old story about the customer service and the conditions of the environment inside. The store here it's not that big so if it is crowded do not come here in a wheelchair. Also, if it is hot outside this location is not for you because it is warm even with the air conditioner and they use a fan to circulate the air inside. Now the worst thing here is the customer service! It is slow! Even with so many people working behind the counter. The worst thing is they always seem to have one employee that has an attitude. He is some call skinny kid who thinks his you know what doesn't stink! When a customer tries to suggest something to you about their sandwich with three of you are ordering then you should put on a smile and accept it not roll their eyes. He should be fired! I will never come back to this location. read more

Horrible Customer Service I'm incredibly disappointed in the staff for the 8pm shift at this Jersey Mike's location. We ordered through Uber Eats (3 sandwiches and 3 bags of chips). When the Uber Eats driver picked up the order, he said the employee was finishing up the order and then promptly shoved the bag at him. (w / no chips) So he assumed everything was there. I'm confidant in saying that it is Jersey Mike's staffs' responsibility to make sure the driver has the complete order before he leaves. The driver can not see on his phone what the complete order is so he has no way of knowing if he is missing anything. (FYI the driver is not aloud to look in the bag and check the order) The Uber Eats driver then delivered the order to us and I questioned him about the chips. He said I would have to call JMs and explained about not being able to check the order. I then called JMs and told them what happened. The young man who answered the phone expressed extreme diss-concern and said "if you want your chips you can come and pick them up". The employee was completely uncaring, rude and made it VERY obvious that he just wanted to get off the phone. I mentioned to him that if I had to drive down there I would be defeating the entire purpose of having my order delivered in the first place. He then said, "Well, I don't know what to tell you." Again, I could tell he couldn't care less and really wanted to get off the phone. He said I would have to call Uber Eats if I want my chips delivered. I asked the employee if I gave him my name + number if I could pick up the chips tomorrow. I felt as if HE should have mentioned this option to me, and that would have been GOOD customer service, but instead I had to bring it up as an option that should have been obvious to him. He agreed and took my info, so I'm curious if I'll get my chips if I show up there tomorrow. If your employees don't respect and care for your customers those customers will go somewhere else. Maybe you care, maybe you don't. read more

The service was amazing! I was greeted with many welcomes and the staff made sure to keep the line moving even while busy with online orders!! read more

This store does not have indoor dining and the fountain drinks are not open and the employees don't have any information on when they might open for indoor dining..... they don't have a drive thru so I think that they might be able to open? read more

All during the pandemic, this place was great. Bread was soft and not dry, got orders correct, they were very careful with allergies. Not now. They are getting orders wrong every time. I ask for no tomato and get it. Wheat instead of white bread. terrible taste. Saw food on the floor in back. Eww. I think I am going some place else until the new hires figure out how to do this right. They don't care anymore there. read more

Please train the staff better. 16 year olds are perfectly capable of delivering high-quality customer service if they are trained properly and then held accountable. Who is training these kids? Who is on them daily to make sure they're doing their job well? I don't even blame the kids, they need good leadership, which seems to be lacking here. Please have a talk with whoever is responsible for training the staff and let them know- the staff is doing a crap job. It's time for retraining, time to remind them of expectations, and to actually hold them accountable to make sure they're delivering a quality experience to your customers. Because this was not it. (Sunday 12/12 at 2pm) read more

We usually eat at this Jersey Mikes and it has always been clean and the employees friendly. The first thing we noticed was how dirty the floors and tables were and no trash bag in the trash can. Nobody greeted us Welcome to Jersey Mikes when we came in like they have in the past. The meat slicer was filthy full of meat and cheese like it hasn't been cleaned in a while. A fly also landed in the meat slicer then the lady wiped the meat slicer off with a filthy rag. We ordered 2 hot sandwiches and one of them they burnt the meat. We will probably not be back there again which is too bad because we usually enjoy their food. read more

I like this place then any other sub place that is main stream. Second would be quiznos. Anyways place super fast , sandwich was fat , clean dining area, bathroom was clean, just my concerns is the male employee behind the counter was very monotone, not smiling no customer service but hey he is probably a teen that's how most work with that attitude. I know i did , but i enjoyed the overall experience. Thank you for the reg, the original Italian mikes way hands down one of the top sandwiches .hope that helped. read more

So I usually always order #43 the chipotle cheese STEAK and its always good so its always my go to! This time i ordered it and it tasted kinda funny not bad but off so i opened the sandwich and it had no meat super weird, super disappointing just be more aware. Thank you ps my wife added bacon and it actually tasted pretty awesome maybe something to try who knows :) but definitely would be better if it had the steak. read more

This place smells nasty and the customer service is just as stinky. If you are gluten free don't bother coming here unless you are ok with buying the whole loaf. They can't wrap and save the other part. Ok. Does the store need to smell that bad though?! Nasty! read more

I only order the roast beef sub because the meat is freshly cooked and sliced in front of you. The buns are great, the food is great, one of the best subs I've ever had and I've lived all over the US. read more

My hubby was going on and on and on about this place so since he was working last night, and Monday night football was on, I took myself on over for a sub. First, the staff is great. They were friendly and funny and personable. I felt like I was hanging out with friends. Their bread is the shit! You can totally tell that they really do bake it fresh every day. And I love how they cut everything to order. I opted for the Albacore Tuna on wheat, with freshly sliced Provolone. Now that would have been a great sandwich, but they took it further with all sorts of fresh toppings. They then topped the masterpiece off with sprinkles of red wine vinegar, olive oil, salt and pepper - like a good ol' fashioned sub should be topped. I took my sub home, turned on the game, cracked open a beer and took a big bite o' sub. Mmmmmmm. Jersey Mike didn't disappoint. My hubby was right. This place rocks. I was going to call him and tell him what a great night I was having, but I decided he may resent that. So I kicked back and enjoyed an evening with Jersey Mike. :) read more

So, I used to come here from the time it opened. In fact, I used to speak to the original owner about Jersey Mike's as a business opportunity. Those days seem long ago because the service used to be impeccable. It used to resonate with highly enthusiastic employees. Now it feels like a morgue and a chore for those employees. The tall skinny girl cutting the meat needs a serious attitude adjustment. I hope the current owner sees this posting because she is KILLING your business! Without the enthusiasm the food seems ordinary and if you really pull the curtains it really is overpriced relative to the other choices. read more

My husband picked up dinner tonight from J.M.'s. I always order a giant 56 (cheese steak) because it's super tasty and I love having the leftovers. I always request NO ONION AND MUSHROOMS. I open it up and the only toppings they put in it were onions and mushrooms. I thought about picking them off, but there were just too many. So for the first time in my life, I decided to take it back. When I told the girl what had happened, she blankly looked at me but nicely said they would make me a new one. When I got my new sandwich, instead of making a giant they made a regular size. I am not one to complain, so I just left. I didn't ask for them to compensate my meal, although an offer of free chips or a cookie would have been nice. The staff use to be super nice and helpful. The last several times I've been there it's just been high school kids running the place. They don't seem to care if they mess up your order and in fact they seem put out that you're interrupting their texting time. It might be nice if the owner/manager would show up once in a while. read more

A couple months back I had donated blood. As a thank you for that they gave me a card for Jersey Mikes. It was a coupon for a free drink and bag of chips if I bought a large or giant sub. I was happy to be able to finally use it when my buddy told me we were comin here. They were doing a promotional thing, where all their proceeds were going towards a local cause. So, I was even happier to be going that day. We walked in, and had to wait in a bit of a line. I read the menu board, and perused my sandwich options. When I got up to the counter, I knew what I wanted I asked the guy for a giant turkey sub. When he pulled the loaf of bread, I panicked. Wow. Giant subs are pretty big. He pulled out a round of turkey, and plopped it down on a deli slicer. After 'meat slicer guy' sliced a few handfulls of turkey, he the meat on the bread in handfulls, not slices. He then handed it over to another guy to his right, 'assembly guy' who asked me what else I'd like on my sub. My first question was if after assembly he could cut it in half and pack half away for dinner. He nodded and said that was totally do-able. He asked if I wanted the thing done up 'Mikes way'. Which I guess is with oil & vinegar. I asked if he could do that for the 'for now' half, and not on the 'for dinner half' as vinegar and oil really do soggy up a sandwich terribly over 3 hours in the fridge at work. He again nodded, and complied. He then worked his 'assembly guy' magic and put lettuce, tomatoes, onions, mayo, mustard, oil, vinegar, and a shake of salt and pepper on the 'for now' half of the sub. He was careful to assemble and pack up the 'for dinner' half before even shaking the oil & vinegar on the 'for now' half. He bagged up the 'for dinner' half and put the 'for now' half in wax paper. He then handed both to the girl to his right. 'Cash Register' girl asked me what kind of sub I got, and I told her giant turkey sub. I handed her my blood card for free chips and drink, and she took it and smiled. I grabbed a bag of chips, and she handed me a coke. Register briefly said $14.24 before 'cash register girl' worked her cash register magic to remove the chips and drink. It went back down to 11.95. I think it crept up around 12 and change after tax. I paid with my debit card, and 'cash register girl' gave me an extra big bag in which to put my 'to go' half and bag of chips. I fumbled with the bag, my wallet, my phone, 'for now' sub, 'for dinner' sub and a bag of chips for a few feet until I got to a table, where i spread it all out, and re-assembled myself. After I had unwrapped the sub and taken my obligatory yelp photo, I took a bite. Holy Carp! This sandwich was was very very good. The turkey was fresh, the veggies were crisp, the mayo, mustard, oil & vinegar had somehow merged to form a super condiment. It had sour notes, sweet notes, and everything in-between. I was stuffed, but happy after I had finished the 'for now' half of the sandwich. I washed my hands, and took advantage of the wi-fi bubble at the place next door. Didn't even have to leave my table. This is a pretty good place. They're community friendly, (the blood drive cards & the charity for whatever that day) they're sandwiches are freshly sliced and made, and quite colossal (albeit a tad on the pricey side) But ya, I guess dinner and lunch, 12 bucks.....not too bad I suppose. I dunno. I'll probably be back to this place. Didn't even know it was here. Good job guys. read more

Jersey Mike's Subs - Giant Turkey Sub 'for now' and 'for dinner' separated nicely. Bag of Chips, and Drink. - Delis Near Me - Simi Valley, California

My best advice? Get your sandwiches here! Seriously... fresh and lots of options. I feel like the prices are slightly above what you may be used to with Subway and Quiznos, but you are paying for qualitiy!! NOTE: Sign up for the birthday club online to get a coupon for a FREE sub and drink on your birthday! Free deliciousness, yes! Thanks, Jersey Mikes! read more

I hate it when a business uses Covid as an excuse for a poor customer experience! I enjoy sandwiches from Jersey Mike's and came to this location to buy dinner. I needed to use the restroom and hurried in only to be told the bathrooms are closed due to Covid! I explained that I was going to purchase some thing and I needed to use the facility and they said sorry they're closed. Let me get this straight I can pay for food, make my own drink touching the self-serve sodas and open and close the door to your business but I can't go into the place where I would be able to wash my hands?! Apparently the spread of Covid is coming from bathrooms, who knew? This is so stupid! read more

This place makes a decent enough sub, but it's nowhere near the best I've ever eaten. Plus, THIS particular store, they ALWAYS mess up our orders. If my husband goes there for take-out, every time, he has to struggle with the sandwich preparer(s) to do what HE asks for. Plus, I do NOT like it "Mike's Way," and since that's what they are most accustomed to, these kids have a problem moving beyond it. However, the kids at the Newbury Park Jersey Mike's NEVER got it wrong when we lived in that area. read more

I was going to a meeting in Simi Valley, and after finding the location I stumbled across Jersey Mikes' in a mall there. I walked in and found this place to be quite different than a lot of sub shops. The menu was fresh and interesting, the employees were engaging and friendly, and quite helpful in ordering. I got a combo sub and was surprised by the great amount of meats that they served. Then they suggested having it "Mike's style" with Onions, lettuce, tomatoes, oil and salt. I opted out of the onions and went for it. The sandwich was great!! If I worked and lived near one of these, I would definitely frequent it!! read more

The chipotle sandwich is my absolute favorite. I don't think I've tried anything else. The staff is always friendly and fast even when they are line out the door busy. I really appreciate that. I usually stop in when I'm too lazy or busy to make dinner and get my usual sandwich and my boyfriend always has a very specific order and it doesn't seem to annoy the staff. (Haha). Thanks for putting up with my boyfriend's obnoxious order! Update: my hubby & I grabbed some sandwiches for dinner tonight. The chipotle steak and pepper sandwich was awful! It had a ton of peppers & onions & literally 1-2 ounces of meat! The Mr. didn't care for his club sandwich either. $18 for 2 regular sandwiches and a bag of chips just to cause us both to have horrible stomach aches, not awesome. We won't be back to this location. There's a ton of sandwich places in Simi that don't make me physically ill. read more

This location consistently provides poor service, and today was my last visit. On previous visits, there've been no less than 6 people behind counter, but it always took at least 10 minutes to get a sandwich. Today, in an attempt to avoid the wait, I ordered online and gave them 25 minutes until pick up. When I arrived and asked for order, they asked my name and then multiple people aimlessly looked around for a ticket. Guy says "ok - we're just finishing it up." Lie - they hadn't even started it. Waited another ten minutes as multiple guests walked up to counter, ordered and were served before me. Why did I pre order online? Once order was ready, I went up to counter, said 'thank you' only to have three staff members ignore the courtesy, and continue their private conversation. If you like your sandwiches with a nice side of FAIL, I highly recommend this Jersey Mike's. read more

Want a great, quick, fresh sub? Then I would stop by Jersey Mike's. While it is a little pricey compared to places like Subway, you can't even compare the quality and taste. Jersey Mike's blows those other places out of the water. As soon as you walk in, you are greeted by a loud welcome from some of the staff. Everyone seems to be happy and in a good mood. You go an place your order at one of the counter. Depending on what you order, they will be cutting your meats and cheeses right there in front of you. While most sub places are very skimpy on the amount of meat and cheese that they put on the sandwich, Jersey Mike's always puts plenty so you feel like you get what you are paying for. I get either the turkey and swiss sub or a philly cheesesteak with peppers. After cutting your meats and cheeses, you go down the line like any other sub place and put on your veggies and condiments. Then they wrap it for you and you pay. So because they are cutting the meats and cheeses for you, it definitely takes a little longer to get your sandwich than other chain sub places. But its worth the wait. I would recommend Jersey Mikes day in and day out. read more

Worst location I've ever been to. Employees suck. They always mess up my order. Go to the other location on First and Los Angeles if you want a proper Jersey Mike's experience. Worth the 7 minute drive. read more

Jason rocks the house at this Jersey Mike's. He always has a good attitude and makes great sandwiches. Also very supportive of his team. Ive been three times and have seen him here every time bringing it hard to the sandwich game. He is the star of the show. There is another young guy in there whose name I don't know and he is very gregarious with everyone that comes through the door. He rocks. They all rock. Jersey Mikes rocks. Would recommend to a friend, or enemy. read more

Pretty disappointed with my sandwich today. The gentleman putting the toppings on my sub completely over did it, turned my bread soggy, and ssquished my sandwich when he wrapped it. Probably won't visit this location again. Gave an extra star for the other employees positive attitudes read more

Jersey Mike's Subs - Disappointing, over saturated sandwich - Delis Near Me - Simi Valley, California

YUM. The Italian is what I usually get -- it is pretty dang tasty. I also prefer just getting it the Mike's Way -- no extra condiments. Delicious! read more

I hate Subway and Togo's is a poor alternative - thank God for Jersey Mike's. Not the cheapest in town, but who else piles on the meats and cheeses they way they do. The staff is always friendly and helpful, and the place is kept clean. Works for me. read more

Jersey Mike's Subs - Delis Near Me - Simi Valley, California