Jersey Mike's unfortunately are not consistent in their quality of food. Two Saturday's in a row I ordered the Jersey Mike cheesesteak - one with banana peppers and the most recent one without. The first time, the cheesesteak was absolutely delicious! It was cooked very well with the appropriate amount of meat, toppings and deliciousness. During my most recent visit, my cheesesteak was prepared on white bread (I requested wheat) and as I went to pick up my order I received an apology and was told they would remake it. BIG MISTAKE. I received a bread steak, with hardly any meat, toppings or care. It was very disappointing and has me really considering rather I should return or not. As a pregnant woman, I take pride in patronizing businesses that are consistent in quality, service and product. I hope this was a one time fluke, otherwise as quickly as I patronized this establishment, I will refuse to do so in the future! read more

My husband and I are NJ transplants to MD. So far Jersey Mike's has the closest thing to a real sub/hoagie from NJ in MD. We appreciate the fresh cut lunch meat and decent bread! read more

Okay tasting subs (I got the Philly cheese steak and a cold cut) but they were absolutely not worth the almost HOUR LONG wait time. It was peak dinner time and only one of the three staff members was making orders. And he was making each sandwich one at a time. Totally inefficient and not a care for customer service. Not to mention, while I waited for my sandwich I witnessed several other customers having to go back to the staff due to mistakes with their orders. I don't know what's going on at this location, but I will not be returning. read more

Really love the subs but the staff is never very friendly. My family and I always feel unwelcome even when it is not busy at all they seem bothered. The turkey sub is delicious though. read more

Not too shabby. The sub I had (a Big Kahuna with everything on it) was pretty good - plenty of meat, great toppings (get it with hots!). I like the fact that they offer a "diabetic-style" option with the "Sub in a Tub" - it's basically all of the meat and cheese and toppings in a small container without the bread, and if I were still in a situation where I needed to monitor, I would have jumped at this choice. (Luckily, I'm well under control these days!) The only thing that I kind of found lacking about this experience was that the restaurant itself was in need of cleaning - tables were a bit dirty and there was a lot of trash laying about, which isn't that appetizing of an atmosphere. The guy behind the counter was a bit too busy watching a football game and texting on his phone to pay much attention to that, I think. It's not like the place was a sty or anything, but seriously - clean up a little, would you? We were the only customers in there at the time, so it's not like they were overly busy or anything. We'd still come back for the subs, though. They were honestly very good. read more

(5/22/2015) Was running around doing errands and had forgotten to each lunch. Pickings are slim at the Foxtail Center, especially since the closing of Einstein Bros. Bagels. Not really getting the popularity of the Jersey Shore themes here in the Old Line State, but there is a Jersey Mike's in Lutherville. Got a "mini" (which really is just a regular-sized roll) #12 (roast beef, provolone, pepperoni). Their famous roasted Angus beef is sliced thin, well-done and rather dry. Protein layer on the sandwiches are very thin; they are generous with the veg toppings. I like everything on it, and I do mean everything. My sandwich was tart (had red wine vinegar and oil dressing) and pretty zippy (added hots, banana peppers, and pickled jalapenos). If you don't really miss the meat, and really like your veg, you could do worse than Jersey Mike's. read more

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Decent sub shop...food is good. What you have to watch for is your bill. Three times in a row on separate occasions I ordered a #2 and they charged me for something that was $2 higher. Hopefully it was 3 mistakes by the girl ringing up the register.... but maybe not.. read more

The service was very poor. I go to Jersey Mikes with my coworkers at the Hanover, MD location were the service and the food was great. The Timonium location I had to ask more than once for more toppings and I was told I would be charged for anything extra. How about don't skimp on the toppings and I won't ask for more. I will not be going back to this location. read more

Great food and super nice staff!! It was one of the friendliest restaurants I have ever been in and my sandwich was delicious, I am looking forward to going back soon. Plus, my kids loved the food too!! It is a whole family favorite. read more

I had my first Jersey Mike's experience when I lived in South Florida. Since then, it has been many years and I've been to Jersey Mike's in other locations in PA and TN. I usually get the same experience, but the new location in Timonium has been superior than the rest. The PROs - easy to find parking in lot - restaurant is pretty clean and well lit - hoagies are big, especially the "giant" - the veggie sub comes with a nice mix of cheeses - good assortment of fixings for hoagie - reward club card The CONs - no sweet red peppers Overall.... Jersey Mike's is one of the best sub shop franchises around! read more

Not as good as I had hoped for, but better than I expected after I walked in the front door. There's a disappointingly similar-to-Subway *feel* - the same cafeteria style, get 'em in/ get 'em out, order-your-sub-while-they're-making-it-behind-the-glass deal. I don't think watching them make your sub adds anything to the experience- in fact I think it detracts from it. If that isn't reminiscent enough of Subway, they encourage you to make your lunch complete with a bag of chips or cookie for another 99¢. The self-serve drink station wasn't even as good as Subway's, having less to choose from. After you get past the ordering process, things improve a bit. When you open the nicely branded brown paper bag (not a thin plastic baggie) you find a decent sized sub reasonably packed with good ingredients. Mine was the "Super"- "Mike's way"/ no hots (Provolone, ham, prosciuttini and cappacuolo) Definitely *ham heavy* and light on the other meats. It's almost what Subway *would* make if they and their customers had the slightest concern about authenticity. The meats and cheese were pretty good. No where near high-end Italian deli, or a *Primo Hoagies* or even *Jimmy Johns* for that matter. The oil and vinegar slightly outcompeted everything else. The bread probably made the sub- fresh, great texture, made Subway's taste like a sponge. It all holds together nicely until the last bite. I think seeing "Jersey" in the name got my hopes up a bit too much. South Jersey and Philly are the epicenter of great *hoagies* so I assumed that would be evidenced in the product somehow. I'm not sure they quite pulled it off but they're good for what they are- a hybrid between fast food and authentic sub shop. If you're thinking Subway, go to JM's instead and get a much better sub, albeit at a higher price. My advice for Mike- ubgrade the meats to reflect the price, ditch the Subway-like features like the cookies and do a few sub shop type sides like fries and onion rings. read more

Ordered five subs on line. All great tasting, as always. The order was ready when I arrived. No complaints about anything. One suggestion: When I ordered on line I used the "Name" field and assigned a name to each sub that was ordered ("John, Steve, etc.). I thought this would be used to identify the subs when they were taken out of the bag. But that didn't happen. I had to open each sub to see what it was and that required closely checking the fixings because several had the same meat but different toppings. Suggest the sub maker stick a piece of tape to the outer wrapping with the name shown in the "Name" field. Otherwise, why have that field on the order form?? Sure would make it easier for the customer. But Jersey Mike's is our "go to" place for special event subs. We have ordered subs by the box and it has always been a hit with the crowd. read more

I've given these guys multiple opportunities in the hopes of having a positive experience there. The subs are good, but no better than any other sub place that I've been to, however the personal experience as a customer is been completely lackluster. Customer service starts from the first hello, and my last experience with Jersey Mike's started with the fellow on the phone who mumbled through the entire conversation and sounded like he couldn't wait to close his doors and get home rather than dealing with another pesky customer. Ok, so much for the order, surely pick up would be a better experience... nope. When I went to pick up the subs, there was not so much as a hello, thanks for coming to Jersey Mikes, nothing but odd stares making me feel like I was intruding rather than being a patron. This isn't my first time experiencing this at Jersey Mike's. I'm not sure this is the attitude at ALL the JM's seeing as this is the only one in my area, but I've given them several opportunities and had very similar experiences every single time. Ungrateful and unappreciative. Customer service is an invaluable tool. The old adage is incredibly true it takes a lot of money and a lot of time to gain a customer and only seconds to lose one. Jersey Mike's has lost another one. read more

First time at Jersey Mike's and the sandwich was pretty good. Friendly service. I thought it was a much better option than subways. I would definitely return for lunch. read more

Food is always good, but the customer service during my last visit left a bad taste in my mouth. I went there specifically to carry out cheesesteaks for some out-of-town visitors and myself. After waiting in line for about 10 minutes, I was informed that their grill was out-of-order. Not the end of the world, but I mentioned to the folks behind the counter that it would be nice if they had put a sign on the front door informing customers about the grill and that a good chunk of their menu is not available...so that I would have learned that without investing 10 minutes in line. And also that would prevent me from having to completely redo my order on the fly when I am now at the front of the line and ordering for folks who are not present. I was then informed that they had put a sign on the front door two days running (apparently how long the grill had been down) but that the manager (owner?) had taken it down both times and instructed the staff not to inform customers of the issue until they were ready to order. In other words, only after they had entered the store and invested enough time to make it difficult to walk away. I was even told that they were accepting on-line orders for grilled items (apparently they could choose to disable that on their website) so that they could then call the customer and try to talk them into a replacement item. To be clear, the folks working behind the counter were great. My issue is with the manager (who was not there at the time) who cares about sales but not his customers. In my book, that is pretty lame. I realize having the grill down for a couple days probably puts a pretty big ding on their revenue. But they will lose a pretty significant chunk of revenue from me going forward as I take my business to a place that respects its customers. read more

Why the heck didn't anyone tell me about this place before?!? A coworker picked up a Big Kahuna and brought it in for himself. Omg. The smell alone made me mad that he didn't get one for me. Fast forward to a few days later, and I decided to grab a sub from this location. As the cashier took my credit card, he asked if I had a rewards card. I shared that I didn't, as I probably won't be back due to the distance. He said, "Oh, you'll be back." I got the #17 and brought it back to my office. Cheesy, delicious goodness attacked my taste buds. I always get mustard on my steak and cheese, as it brings out the flavor. Along with fried onions and mayo. That shit was delicious! I didn't give it 5 stars because my greedy ass ate it too fast, and was mad it was gone. Tender meat and soft bread. I'm getting mad all over again, cause I want another one. As the cashier stated, I'll be back. read more

Good subs! Horrible service. WATCH out- staff typically closes grill early when manager isn't watching!!

What a surprise! When walking in to here, wasn't sure if I made a good choice, but was pressed for time and it was getting late for lunch (3:00). Order a #43, cheese steak.....haven't had a cheese steak this good in years. Definitely will be back to try other subs and wraps out! read more

I went here to try it because I have never had Jersey Mike's in Maryland before. Got the #8 regular on white and the #13 regular on wheat. They got the breads mixed up. The subs did not have enough oil and viniger on them. Almost forgot to put the mayo and bacon on the 8. Still tasted good. They sliced my 13 but forgot it was for me and tried to give it to the guy behind me who got a 13. Had to say something. The staff could use a little more training. Still tasted good but nothing can beat a Jersey Mike's Sub! Love these subs and will always come to Jersey Mike's over any other place. Keep up the good work! Thanks so much. read more

JJ started my hunt for the deli's sandwich comparison. So here I am at JM's.... I was looking around town for food before I test drive a Mazda and deal with a dealer. JM is not so bad because it's better than subway that franchised our nation. We, don't even bother to explore that there are better deli options in the world of sandwiches. The bread is fresh at JM's. When you want a sandwich, the bread is the first attraction in the invitation to bite and savor the inside of a sandwich. If the bread is not good, the whole sandwich is not good. The bread determines the satisfaction of the whole thing. Take this as a honest to goodness experience. The bread represents the sandwich experience. read more

This was surprisingly good much better then other chain sub shops. I'm not saying I'm going there once a week but if I'm craving a sub or in the area absolutely. It was clean and quick and easy and I well go again for sure read more

Great staff, and they make a great sub. We have been coming here since the place opened and everything has been consistently delicious. Very accommodating and they always provide service with a smile. Not sure why people are commenting that this place has a subway feel. Sure, it has a line with a partition...and that's about where the similarity ends. The bread is superior , the cold cuts are sliced fresh in front of you, and if you order a cheesesteak, it doesn't come out of a microwave...rather, they hey grill it right there with mushrooms, onions or whatever you like. I'm very happy this place is here in town and I recommend you try it. read more

I love the Mike's famous Philly. I get it with onions peppers cheese and crushed hot peppers, because I like to taste my sub. This is my go to sub spot. read more

Had a great Italian sub from here! The manager named Pat helped me select a sub and told me a lot about Jersey Mike's and their history. Will be back soon! read more

Limited review, admittedly, based on one lunch visit. Got me a medium sized tuna sub, going through the typical Subway style "build your sub" conveyer counter process, only smaller. The three young ladies working the food prep didn't have that system-savvy speed that you find with places that are veteran-laden, so it took longer than most similar setups I've experienced. The sub was decent enough, and it was interesting to see three size options, though there are only two sub roll choices. I'll be back to try something else at some point, and see if future visits move my rating up or down. read more

I love their subs. I visited the Timonium location today for the 1st time & after having read all the negative comments I decided to provide my feedback. The place was very clean,the manager greeted me with a BIG hello & smile. I placed my order for 2 cheesesteak subs. They were ready in a flash. The staff was very friendly & the subs were perfect. read more

I love Jersey Mike's! It is similar to Subway or any other chain sandwich shop you're used to. I like that they slice meats fresh to order; the meats are not pre-sliced and sitting out going stale. They have ham, turkey, roast beef, and essentially different combos of Italian subs: cappacuolo, prosciuttini, salami, pepperoni, etc. They even do hot subs like cheesesteak, meatball, and chicken cheesesteaks. Everything is made to order, so you can choose toppings or get double meat (for a little upcharge). The signature "Mike's Way" has lots of sliced lettuce, tomato, onion, "juice" (oil and vinegar), and spices... The standard amount of toppings, and especially the oil/vinegar, may be more than you're used to, so be careful to ask for a little bit if you're turned off by having too much. I grew up eating subs at the Jersey shore so I'm used to it, and it takes me back to some of those sandwiches. read more

Even though this business tells you that WEDNESDAY is "DOUBLE rewarrds point day", it does NOT give you the double points! We will be going back to the Reisterstown location henceforward, where the services is much friendlier and the rewards points are awarded correctly read more