Postmates keeps picking up from this store and I hate it because they always get our order wrong. $50 is a lot of money for two sandwiches you don't like or want. Today was the last straw. I don't know how they could get the order so wrong. I ordered one white, one rosemary Parmesan. I got two white. I ordered no oil, no vinegar. I got both with oil and vinegar. I ordered one with honey mustard. Didn't get it. I ordered no onions and the confusing part is they actually listened to that preference. Is there someone at the store who's responsible for choosing which preferences to follow and which to ignore? The "great" thing about messing up someone's Postmates order is they know they don't have to deal with the fallout. read more

Jersey Mike's Subs - Fast Food Near Me - Valencia, California

I've always enjoyed their sandwiches very much. Especially the service. Because this one girl who works there, real pretty by the way. Her name is Emi, and she made my sandwich the Original Italian perfect. And properly well sliced. Thank you so very much, you are truly the best. read more

Had an excellent visit to this New Jersey Mike's location. It was their grand opening kickoff with a great fundraiser for the Hart school district school's libraries. For a $2 donation you get s regular sub free. There has been a great turnout. Despite the big crowds the lines moved very quickly. This location is larger than other locations in SCV. There was plenty of help behind the counter to take orders and make the sandwiches. Also two cashiers on opposite ends of the restaurant made a lot of sense to keep lines moving and sandwich orders going. Staff was extremely polite and friendly. Hopefully it lasts beyond the grand opening days. Food was on point and delicious. Ingredients were fresh and my orders were accurate. Outside and indoor seating is available as well as a restroom. Only slight downer is the shared parking lot. It is in the same lot as other eateries and Target so finding a spot can be a challenge at times. But I can't hold that against Jersey Mike's! read more

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My wife, Judy and I frequent Jersey Mike's often. When we saw the commercial about Jersey Mike's donating their revenues on March 31st to charities we decided to make sure we ordered sandwiches on that date. The staff at this location is always Pleasant, Helpful, Fast and Efficient and so we were anxious to participate in your sponsorship. Upon arrival we were pleased to find out this location was sponsoring the Cancer Foundation. My Wife, Judy is a Breast Cancer survivor so we were even more than glad to participate. Thank you for doing this wonderful sponsorship and donating to such a much needed association. read more

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I have reviewed a couple Jersey Mikes and all have been positive. Corporate is definitely doing a lot right. Just came into this location for the first time and as usual the service was fantastic. Especially due to the gentleman making my sandwich. He was helpful and extremely welcoming. Andrew your customer service was excellent and I want to thank you for that. Management as well as your team all benefit from you service and kindness. read more

Walked in today around 5:00 I was the only customer . Behind the counter was so dirty .The meat slicer was gross . One guy making sandwiches and two employees were in the back talking . The floor going into the back was covered in food . read more

Really bad service in front of my 12 year old kid. I walked out and went to the bouquet location which was such a pleasant experience. Turned it into a learning experience for my boy same company but completely one had the mission statement. I have lived in santa clarita for 37 yrs and this is my first yelp review for poor service...i will call corporate also to let them know read more

Great place to eat when on the go! Employees are friendly and food is amazing. Would definitely recommend!

Great service and always good quality. I was greeted right when I walked up and to speed things up, they have two lines. They made me a sandwich that wasn't even on the menu but I also ordered three other sandwiches. All four were excellent and no one in the family complained. This is a great spot with plenty of parking. You can grab a sandwich on your way out of target and start your day right! read more

Jersey Mike's Subs - First time here! - Fast Food Near Me - Valencia, California

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Only 60% of this sandwich is tasty...I am not supposed finish cooking my HOT sandwich in MY oven...who approved this as acceptable?? 9/26/20 read more

Jersey Mike's Subs - Only 60% of this sandwich is tasty...I am not supposed to finish the uncooked side of my sandwich in my oven....... 9/26/20 - Fast Food Near Me - Valencia, California

Not the best service, my wife just had surgery I called ask about soup I don't know what happened. I guess the staff member misunderstood me on the phone. Maybe I have an accent, without any exaggeration, she made fun of the way I said it and hung up on me. I called back to talk with the manager. She apologized but it makes me wonder what kind of service they have there. read more

I did a cater order on 11 Jul 2023 total charge was over $300. when I picked up the order on 13Jul 2023 I was charged again. I would appreciate a refund for the second charge to my credit card. read more

I love Jersey Mike's, but the location on Magic Mountain and McBean is the worst. I have tried several times and every time something is wrong. Today I went to buy my sandwich and when I got to the office ready to eat it, it was not what I ordered. Not only did I pay to add avocado, it had mayonnaise, I am allergic to mayonnaise. Needless to say, I had no lunch because i could not eat the sandwich I got and I did not want to drive back and get in line to return my sandwich. Employees need to pay more attention on what they are doing instead of talking among them about their personal life. read more

I order from this location frequently, but probably no more. Got my sandwiches home last night and one of my kids found a hair in his sandwich and i found what looked like a piece of a fingernail in mine. I am sad to say that since this is our go to place at least once a week. Not sure what happened this week. Not sure I will be able to eat here again. read more

Always so good and fresh with good service! Need a fix with good food go to Jersey Mike's Sub

This place is terrible workers don't even bother filling online orders they rather be taking walk-in customers had me waiting there for like 20 minutes for one sandwich after I checked in... read more

Mackenna was so sweet! I ran in to grab some pickles and she made the process fast and easy. Also gave me a good caffeine recommendation that kept me goin my whole shift Amazing customer service read more

Very disappointed by the presentation, and how my chicken and cheese were stuck to the PAPER. read more

Jersey Mike's Subs - Unfortunately, my #44 Buffalo Chicken Cheese Steak didn't come out as expected. - Fast Food Near Me - Valencia, California

great experience so hungry and food bread my favorite sandwich every visit I want to change my choices but creatu of habit cold cut Italian rosemary read more

I have been to this location multiple times and it is just not up to the customer service standards that have been apparent at most Jersey Mike's around the SCV. Overall, they would go out of their way to make it a personable transaction. Nothing personable at all with the service at the Magic Mountain location. It is obvious that training and oversight are extremely lacking at this location. The worst offender was the employee named Doran who went about every action with a deep sigh, drooped shoulders and an obvious want to be anywhere but at work and making sandwiches for people on their short lunch hour. It was obvious that everyone else was having to make up for his slow nature and lack of care behind the counter. That being said, it is really the owner/manager (leadership) that are accountable by not being more present and setting the tone for their employees. So many places to buy a quality sandwich out there that it really does come down to service. read more

Service is excellent here. It's rare that I ever review a fast food chain, but this place deserves it. Super nice staff that made us feel at home and honored by birthday sub. Make sure to get one of there cheesesteak subs--mouthwatering! read more

I've been to this location several times and both the inside and the outside is filthy. Trash on the floor, overflowing trash cans. The tables have t been cleaned. Makes me wonder how clean the workers Are. Management must be bad. Also , they start cleaning early even though they are five open for another 30minutes read more

We ordered a giant #56 (the giants are definitely big enough for 2 people). It was made perfectly and the staff was very friendly. All of the ingredients seem very fresh and the restaurant is clean. Lots of different options for everyone, hot sandwiches, cold subs, wraps, "tubs" (salads) and even gluten free bread! We will definitely be going back. read more

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This is my second time ordering from this location on Grubhub. (It automatically chooses this location for me). This is also the second time they have messed up my order! I let the first time slide because I know sometimes mistakes happen. But this time is absolutely ridiculous! I ordered my sandwich Mikes Way with no extra add ons. All they put in my sandwich was Tomato and Mayo! Please save yourself the money and time and order from the location on Copper Hill or Old Road instead, they are much better. read more

Jersey Mike's Subs - Fast Food Near Me - Valencia, California

I accidentally placed my order at the wrong location and the team at this store made my order for me and l want to thank them and our sandwiches were awesome! read more

The girls in this store are less than enthusiastic, have attitudes and are a bit abrasive. The also weren't necessarily paying attention and they way they put the sandwiches together showed that they definitely do not like their jobs. It would have been nice if there were also at least 1 or 2 boys to balance out all the estrogen read more

Nice staff but they don't follow protocol. They touch their masks and register with the same gloves they use to make sandwiches

Jersey Mike has the best employees!! My husband and I just had lunch there and we were chatting it up with Anthony. He was working feverishly to complete a called-in order that had just come through online and needed to be done in an hour. While prepping the sandwiches, he told how he'd worked with the company for over 10 years! Nice to see that people still take pride in their work and truly enjoy getting to know their customers. Anthony, thank you for making our lunch awesome. Oh and thank you for introducing us the the chipotle sauce read more

I always love jersey mikes no matter what one i go to the quality is always consistent and the subs are fresh.

Never a problem with my order, even if placed online. Sandwiches are delicious! Staff always welcoming and friendly! Keep up the great work!

This place can never get your order right. Our fault for ordering multiple times and every time your sandwich is completely wrong. Glad DoorDash refunds our money. Teach your employees to read. read more

I frequently find myself in this area with time to kill. For years I only ate at Brother's Burgers. But Jersey Mike's is my favorite chain sandwich place, and I was happy to see this one open . The people here are cheerful and efficient, this is a very clean well ran store. There are several of the sandwiches that I order, they are all good. In this large plaza there is always plenty of parking. I will be back, my trips to this area have been made better by coming here to grab a sandwich. read more

I ordered my sandwich without mayonnaise, but the knife they used to cut the sandwich was covered in mayonnaise, so now it's all over my food. SLOPPY!!!! Staff was not friendly, I felt like I was an inconvenience. I won't go back. read more

Friendly service !!! Fresh subs!!! I like this location a lot more than the others in the area. They also have outside seating too, which is convenient. Club sub all the way... but not Mike's way for me. read more

Horrible customer service The lady gave me the wrong sub and instead of throwing away the little bit of meat she put onto the grittle, she gave me a discount. The thought was there but how does that logic work?! read more

Went to Jersey Mike's, ordered a philly cheesesteak, i had to wait for it... no problem. Then I noticed we had the chipotle philly on the receipt. Went to tell Bobby, he said "don't worry it's the same, just the sauce", he looks at his coworker, lily, they laugh ... and I let it go. I go back to my seat and wait for my sandwich to be made. They guy behind me had ordered the same thing, except now he was sitting down and enjoying his sandwich. Other people come in. I see them put the steak on the grill thing and I think ok no big deal they forgot but they're making it now... WRONG! They were making the sandwich for the gentleman who has just paid. I let them know I'm still waiting for mine and they looked at each other, completely dumbfounded. Again Bobby and Lily chuckle... that behavior is what pissed me off. So rude. Dear store manager and location owner, please kindly remind your staff your customers are more than aware of any chuckles, looks and side eyes. We waited for over 15 mins meanwhile two others who ordered the same thing already had their sandwiches. The cashier was sweet but those other were two... I asked for a refund and walked out. I or my family won't be coming to this location anymore. read more

Jersey Mike's Subs - Fast Food Near Me - Valencia, California

I'm a fan of Jersey Mike's! I always seem to go for the original italian sandwich, just not "Mike's" way. Otherwise they would drown it with oil, vinegar ect.. which is very unnecessary! I've always received friendly service and tasty food! Thanks Mike! read more

The last 3 times we have been in the store it is filthy. Dried up cheese siting with the bread, meat slicer covered in all different types of meat remnants (like a 2 inch pile), and all the food prep areas covered in various food crumbs. One employee stood out to us as so disrespectful and condescending that he gets a mention. We had him on all three visits so either he has a lot of bad days or it's just him. A young man named Riley acted inconvenienced he had to make our sandwiches. He is even rude to his co workers. When his coworker asked what kind of sandwich it was, he snapped at him too. He wouldn't tell his coworker the type of sandwich he had just wrapped up and I had to tell the cashier so he could complete the order. We will not be going back to this location again. I hope the franchise owner does something about him and the store's cleanliness. read more

Workers can't follow directions. Seems to be very little communication between them. Messed up my order twice. I didn't bother asking them to make my wrap correct a third time. Not coming back to this location again. read more

The staff is upbeat and friendly. The bread is nice and fresh. Unfortunately the food is just too bland for me. This is my third visit to a jersey mikes and it's always the same. Subway is much more flavorful. I'd recommend going there instead read more