Gear up for this one, because it's a doozy! I left work early on Friday to head to Bend for the weekend, but wanted to get my oil changed before I left town. I got to this Jiffy Lube location around 12:50pm. They up sold me a bit with the more expensive oil change and I bought an air filter, which brought the total to $72.49. I waited in their lobby while they worked on my car and everything seemed to be pretty routine. When my car was done, I got back in it and left ready to get my weekend started. I didn't make it 500 feet before my car started jerking really hard and I couldn't excel over 15 miles an hour. Then I looked out my rear view mirror and saw smoke billowing out my exhausted. Naturally I suspected something was wrong! I turned my car around and went back to Jiffy Lube, with none of these symptoms improving. When I pulled back in, one of the guys came running out and asked me what the problem was. I told him that whatever they just did to my car, they really messed something up. The guy immediately lead me into one of the open bays and pops open my hood. He takes a quick peep and says " looks like we put too much oil in. Do you want to wait inside while we drain a little out?" I declined because I wanted to keep an eye on what is going on. About 10 mins pass and there are a few more people looking around in my car. I know something is up but no one communicates anything to me. So, I ask one of them what is going on. One of the guys crouches down by my window and says that they drained my transmission fluid and topped off my oil, which they overfilled!!! I said to the guy, "so let me get this straight. Someone drained my transmission fluid and then just topped off my oil? Didn't anyone think that It was strange that the amount of "oil" they put back in wasn't nearly as much as they took out? " The guys shrugs and says, "I guess not." He then tells me that they are going to go ahead and do a full oil change and transmission fluid flush. W.T.F! At this point I am pretty hot! Another 10 mins goes by and one of the guys comes over and tells me they need to replace my transmission filter, but they don't have any so they are sending someone out to go buy one. Then they send over a guy who I suspect is their team lead/manger and he says " how about we go ahead and refund your money for having to wait so long" Uuuuuuh, how about refunding my money for everyone's complete incompetence and for potentially causing my car some serious freaking damage?! I say, "sure man, that's a start." We walk over to the register and the guy tries to refund my money, but can't seem to figure out how to do it. So he then tries to void the transaction, which he also can't figure out how to do. I put my card in the credit card machine 6 times while he tries to figure it out before I tell him to forget it. I don't have time for this and you obviously can't figure out the machine. He asked me if I'm sure, and I say "unless someone else here can do it, yes." He then asks me, "well how about we give you a free oil change?" I say sure, but that I still plan on writing to their corporate office. The guy goes to the back office and comes out with a piece of paper from a note pad and kid you not writes on it, "next oil change on us" and his name. Hands it to me and I just start laughing. It even has his oil smudged finger prints on it (photo attached). What killed me was I couldn't be the first person who has ever had to have their money refunded or given a free oil change "coupon". How did no one not know how to do this or how did they not have coupons?! I get back into my car and it takes another 20 mins before someone tells me that they are all done. I asked the guy, are you sure. I tell him that I am planning on driving to Bend and I don't want to have any issues. He says that he had his worked triple checked by other people and that he will put his job on the line that the work was completed correctly. The final kicker was another guy comes over and puts a windshield sticker in my car for when my next oil change is due and says, "oh sorry. We forgot to put this in before you left last time." They close the hood of my car and sent me on my way at 2:35pm. From there, things were fine and I had a great time in Bend visiting friends and family. Moral of the story, not only will I never go to this location to get my oil changed, but I will never go back to another Jiffy Lube. Oh, and did I mention that I PAID for this experience?!? Anyone out there want a "coupon" for a free oil change? read more