Let me start off by saying that I've always been wary of Jiffy Lube's in general. That said, this location was new to me and I only happened to patron it because my preferred location did not have the oil filter needed for my 2005 Mini Cooper. This location was much busier but also cleaner and much seemingly more organized than the Montrose location. My oil change took about 30 minutes which is to be expected. Afterwards, I decided to get my haircut near Foster and Pulaski. And as I'm getting my haircut I get a text from JiffyLube. "Hey Jim This is Hector from jiffy lube, there was oil from when you drove off. Would you be able to bring it back so we can recheck the car?" I immediately went to my car and called him, he asked if my car was running (yes it was), he said please turn it off. It looks like we had a problem with an oil leak and I'm going to come to you. As it turns out he was already in route from following the oil leak trail from the Jiffy Lube to my location. The situation was that my oil filter was not installed securely; and of the 5 quarts of oil my car holds, 3 quarts leaked out in transit. When Hector got to me he replaced the lost oil, secured the oil filter and ultimately fix the problem. You might ask: Why then would you give a five star rating when mistakes were made? I guess it's because he owned the mistake admitted what happened went out of his way to solve the problem. i've been in situations with service industries professionals that avoid admitting fault for fear of repercussions. If Hector and Jiffy Lube had taken the "cut and run" position, my car would've been ruined. I was very lucky that that didn't happen. This mistake was handled with honesty and humility. Jiffy Lube (Hector) went the extra mile to fix the problem, he also offered me a free oil change; which I will accept in about 5000 miles. read more

The team at this location has always been 100% courteous and efficient. (And the chairs in the waiting area are awesome.)

Even quicker at 7pm than at 5:30pm! But just as polite and thorough as ever! And reading my original review, I now feel really bad for using the term "grease monkeys"; the guys and ladies at this Jiffy Lube are the best of the best! read more

I accompanied one miss Lori L. to have her car serviced and we both noticed immediately how friendly the staff was, from the tech that greeted us to the cashier, to the guy that opened the car doors for us when we left. They did all the usual stuff, filled the fluids, changed the oil and checked the tires, and Lori seemed happy with the cost (less than $40). They were speedy and the environment was pleasant. If I had my own car, this would be my oil change place. read more

I mean really... It's jiffy lube... It's overpriced oil changes, who usually gouge you on fluids and filters. But this one is different. Yeah the oil change was expensive, but the service was great. Held the door for me, offered to make me coffee, and even knocked some cash off what I had done. (rotated tires, as I'm clearly too lazy to do it myself) all while being amazingly polite. Can a person be impressed by a Jiffy Lube? Apparently so. I'll be coming back for sure. Edit:: Just found out they they cracked my rim in 3 places when trying to use a mallet to remove a wheel that just wouldn't budge (I had them rotate the tires...). I'm leaving this at 5 stars for now, as they immediately apologized, and are working to resolve the issue. I will update the rating accordingly depending on the outcome; but so far I'm impressed that after explaining how i found the cracked rim they immediately took responsibility, and are owning the issue. Accidents can happen; so we'll see how this turns out...... Update:: So, issue was resolved quickly. They found me a new rim, and Hector set it up so that I could just go to a local tire shop and have it swapped in. They did have me pick up the rim from Jiffy Lube, and then drive it to the tire shop; which would have been nice to have the rim there waiting; but it's only 5 minutes away. Tire guy took 10 minutes to swap the rims and get me on my way. All in all, I'm pleased. They owned the issue; never tried to pass the buck, and took care of me. It could have been a little faster; but the car was driveable as long as i topped off the air in the tire. Rating stays at 5 stars, and they've retained my future business. read more

The service was fast, friendly and knowledgeable KIM explained everything that they were doing and needed to do to my car!! Only took 25 mins for Oil change and a full tire rotation read more

I had my oil changed here and brought in a coupon for another jiffy lube(didnt know that coupons are only honored at particular locations, not all of them). Anyways, the manager lady was able to give me a $7 off coupon instead of $10- o.k not too bad. Then they were checking my air filters and accidentally broke a hose connector- at first I was pissed but after them carefully explaining it was old and they were going to replace it free of charge and I got a new part, I wasn't as angry. They were very apologetic and extremely polite. After my oil change she threw in 2 coupons- one for a free pizza at Dominos and 2 free tickets to the Aquarium- SCORE! I would give this place 5 stars but hesitant to because Im waiting to see if the piece they fixed is going to break or not- if it doesn't I'll come back and change my review to 5 stars- until then, I highly recommend this Jiffy Lube! read more

40.00 for an oil change. They claimed to have washed my exterior windows but i dont think so. Who cares its a bonus..but i dont like to be lied to about that. Makes me wonder if they also lied about changing the oil. They also claimed to vacuume floors. Highly doubt it. Again a bonus but why say your gonna do it if your not? read more

Pros: fast service with friendly workers Cons: 43 dollars!!?? For standard oil change?? 8 dollar off coupon and I still feel ripped off. If you're in a hurry and have the money this place is ok. Also they try to up-sale you on like 5 extras if you're not careful you'll walk out of here needing to file bankruptcy read more

I saw they took out my air filter and thought, of course you want me to replace it, but ... ... his response was, "Your filters and belts look great. You may want to think about transmission fluid in the future. And we changed a nut on your engine that was stripped, no charge" WHAT?!?!?!??!!? Oh, and they gave me a $5 discount when requested. I don't drink K-Cup coffee because it's a huge waste, but they have it for customers anyway - great idea! read more

Quick and covenient oil changes at this location. Usually you can have an oil change done while you wait... read more

Jiffy Lube - Auto Repair Near Me - Chicago, Illinois

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This place is one well oiled machine. When you get there, they greet you politely and lead you into their waiting area. The waiting area has chairs, a TV, and free coffee. After they've started working on your car, someone calls you over by name to the desk, try to sell you additional services (classic one is the cabin filter), take your coupon, and then five minutes later, you're ready to go. On the way out, one of the workers ran ahead just to hold the door open for me as I got into my car. The workers are all really polite and the process was streamlined. The one bad thing is that their prices keep rising. Yeah sure you can get a coupon on the internet, but the net cost is still going up. read more

I'm an engineer. How is that relevant? It means I like details. What were the fluid levels before you topped them off? What was the pressure in my tires before you pumped them up? What pressure did you pump them to? I thought this was standard information given during an oil change (per my experiences at Midas locations over the years), but this Jiffy Lube wouldn't answer my questions. They advertise that they take care of various regular maintenance items, but didn't communicate it to me. So, -1 star. $25.99 to rotate my tires on top of already paying for the oil change? -1 star. I've never had to pay for tire rotation. This Jiffy Lube got the job done. Yes, they cleaned my windows, vacuumed the interior, and opened my doors for me, but I wasn't overly impressed. I'd go here again if I had to, but I'm not going ga-ga for it like everyone else seems to be. Also, I went at 3:30 PM on a Tuesday and only had to wait 20 minutes before they started on my car. The whole oil change process took less than an hour, so I was happy about that. Before you go, make sure you sign up on their website for the promotional $5 off coupon. I did and my oil change was just over $37 after using the coupon. read more

Went for routine oil change, this location failed to put the screws back on correctly and caused a leak. If the leak would have continued it would have locked up my engine and rendered my vehicle useless. I will not be returning. read more

Seriously - they say that 67 percent of business that fail do so because they forget to make the customer feel important. The staff at this Jiffy Lube was so focused on making me feel comfortable and important - I almost didn't want to leave. They gave me the discount - even though I forgot the coupon. They cut me a nice break on changing a light. The place is clean and doesn't smell like oil and garbage. They are setting up an email reminder for my next oil change. They even vacuumed her out and washed her windows. I'll be back - you should get there. Incidentally - all the Jiffy Lubes I have been to are extremely polite and professional - this one is just a dipstick ahead of the rest. read more

Quick and easy service. Was in and out in 10 minutes on a Saturday morning. You may have to endure a quick sales pitch for other services, but if you know what you need and give a kind, "No, thanks," you can easily get out of it. The folks working there are polite and efficient. Will be back. read more

Wow- I can't say I've ever been impressed by an oil change before (and didn't think I ever would), but these guys are awesome. From the moment I pulled up they were friendly and seemed like they genuinely cared about my vehicle. I had to wait about 30 minutes total, but it was right after work and a few cars were ahead of me so it was understandable. The Keurig coffee in the waiting area helped, too. You get a few extras with an oil change that I haven't really seen before- they wash all of your windows for you and vacuum out your car. Pretty cool. Overall, this place rocked and I will definitely take my car back here for another oil change next time it's due. Out the door I think I paid around $33, this was with a $10 off coupon that I found online and pulled up on my phone. I wish every oil change shop would take after these guys, they're definitely doing it right. read more

They replaced my oil plug & washer for FREE... It needed to be replaced... That's about $5-10 anywhere else read more

Review stands as of: 02-15-2017 Fast review - avoid it at all costs. ----- Long review: This place should be ashamed of itself, I will not return to it ever again. It turns out the employees who work here have "sticky fingers" an like to steal things that can't be traced. How is this possible you may ask? oh.. try putting change into your coin holder an drive in for a normal oil-change. Watch the magic as when you get back a variable amount to all of it being gone. This time around I was left with one nickel & a dime! At this point I'm sure they stole the umbrella I mentioned in a previous review, wither they took it to keep or trashed it doesn't matter as it was GONE. I should be amazed they didn't steal more from me. Especially the one time they wanted to "test the trunk lever" to open it without telling me in advance about it. Glad I keep that set to open via main key only, who knows what they'd of stolen had they gotten into it. Advice: Don't go here, set all your locking mechanisms to open by master key only if you can, only give others the valet key, an WATCH anyone who does work on your car like a prison guard. A fool I was to think I could trust this place. They're prolly responsible for the 2-3 times I've had to see my mechanic for the "check engine" lights in relation to loose parts. All of which are on record for proof. Lastly, scratch my positive reviews for this place. If they can fit it in their pocket they'll take it! -.- read more

To save time I went to my local oil change place. I was told the oil filter casing was tightened too much in my previous oil change (Jiffy Lube)-could risk cracking case and that's another cost to me. And Since oil was already drained, they had to put in oil so I could drive to JL. I Called JL and took car over...said no prob in opening up filter casing. But now what? I asked JL to finish oil change service. They covered cost -"under warrantee." But as I was checking out..... there was no mention of dirty filters. I had to ask. And YES they needed changing. There was No mention of any other items on checklist. Services marked as "completed" weren't..... vacuum, wash exterior windows..... that just makes me doubt if other things were done. Yup- lil corner sticker for next check up wasn't updated, either. I had problems once before when a cabin filter was changed and they left the glove compartment box inoperable. Yes, I drove back and they fixed that..... just more time. read more

There was a mistake made installing the oil filter on my car which resulted in much of the oil leaking out onto my garage floor. When I returned to the service site, the manager immediately inspected my car, determined the source of the problem, and installed a new oil filter. Later, he made an appointment to come to my home and remove the large amount of oil that had leaked onto the floor of my garage. This cleaning process took nearly an hour; he did a thorough and careful job. I understand that mistakes are made in all areas of life, but what's important to me is how they are acknowledged and rectified. This is a good example of a business which has made a commitment to achieving customer satisfaction. Consequently, I will return to this Jiffy Lube location for future work on my car. read more

I'm a first time car owner and my vehicle was due for an oil change. This location is a bit out of my way, but the positive reviews made me come here! The employees are super friendly and explained to me what different oils do and which is best for my suv. They even vacuum your car, wash the windows and check fluids, which is included in the price. I was in and out in less than 30 minutes. Initially, I tried going to a nearby auto place but was told I'd have to leave my car for most of the day and pick it up later. Yes, for a simple oil change. I'm all about supporting local businesses but this seemed absurd to me. As Sweet Brown says, "Ain't nobody got time for that!" read more

These people are fast and friendly. I don't feel like they try to take advantage of me just because I'm a woman and honestly, I'm quite happy that they employ women in the first place. Whatever I visit, there are always a woman helping me out. Though the oil changes are expensive, I do feel like I get great service and quality care for my car. read more

My husband is usually in charge of getting the oil changed, so you can imagine my dismay when he told me that I had to do it myself. But Jiffy Lube made it quick and super-easy. It only took, like, 15 minutes. I was greeted by a friendly gentleman right when I pulled up. There was no line, so the guy drove my car right in while I sat inside the waiting area and watched Animal Planet. A girl then called me up and talked to me about what they recommended for my car. Of course, they try to upsell you on a bunch of stuff, but it's not a high-pressure sales situation or anything, so you can say no pretty easily. When my car was ready, a guy helped me get in, and I was on my way. I was surprised that they even threw out all of the empty plastic bottles and fast food wrappers from my back seat and vacuumed. That was really nice since I'm such a slob! Highly recommend! read more

These guys are awesome! Super friendly, quick, and honest. We are excited to have found our new convenient oil change servicer in Chicago.

Never thought I would be writing a review about a Jiffy Lube. Wow! Outstanding, I mean OUTSTANDING service delivery! Everyone I encountered was top-notch. From the fellow who held my door open as I arrived and directed me inside to enjoy coffee, water, and the television/magazines to the cashier who was handling a bunch of people with the poise of a great Maitre d' to the chap who held my car door open as I was leaving. Seriously impressive! This experience was like a Ritz Carlton had taken over a garage. Polite, professional from the minute I opened the door. The entire staff was courteous and well-spoken. Comfortable surroundings with minimal wait. Not pushy in the slightest. I have been to a couple of other Jiffy Lubes before and they have been okay, nothing spectacular. This one is a whole new level. Bravo! read more

I've always been nervous about chain locations for oil services but I have to admit, my experience at this Jiffy location has really changed my perspective. First of all I loved that fact that women were doing the oil changes along with other members of the crew. The young lady at the front was extremely friendly and offered me add on services but was respectful when I declined. I had no idea Jiffy Lube vacuumed your floor, wiped down windows, and put air in your tires! Talk about full service! To add the cherry on top, the woman at the front desk told me about a coupon right before I paid to help me out. I can't wait to get another oil change just to see the friendly staff. Definitely recommend this location to anyone looking for services for their vehicle! read more

I love this place it's clean their super friendly and the service is great. They are very efficient with their service. read more

Jiffy Lube - Auto Repair Near Me - Chicago, Illinois

Had a really pleasant experience today. Michelle was really thorough and explained everything well. In the past I've had weird experiences at some jiffy lubes with creepy men (not at this location specifically but at a few) calling me honey and sweetie. Also kind of talking down at me. Loved the atmosphere at this location. Got in and out with no wait and everyone was super nice. It's also comforting to see some more women in there. Good job all around! I'll for sure be back here from now on. read more

The people at this Jiffy Lube are so unbelievably nice and attentive. They are so helpful without pushing their services. They are consistently friendly and helpful! read more

Great fast service. Helpful and clean with free coffee. The best part was Michelle told me about a coupon on line for 10 bucks off! We will be back! read more

I called ahead of time to find out more about their service and I was told I was entitled to a 20% discount, which was icing on the cake and unexpected. When I got there, the cashier told me they'd never heard of that discount and I was given a 4% discount. I feel like I got a bait and switch. Disappointing. Update 6/23/18: Hector, the store manager contacted me and explained it was a training issue and offered for me to return to the store for a correction, which I did. Thanks for the great customer service! read more

Miguel Cisneros, the assistant mgr, and his crew extended service at this station on the corner of Elston & Addison far beyond any other station I've been too! What more can I say, that hasn't been said already? BEST JIFFYLUBE IN THE CITY! read more

Busy place but very good and quick service. In and out for 30 min. I'm coming here for a second time and the price for oil change increased with $10. On a good side though they let me know before they do anything on my car how much the total will be. Overall good place! read more

They took my car out of turn, but management made it right. Nice people, quick work. The sun was up. I had a headache. The chosen butterfly will eventually wither into something far uglier than their cocoon. read more

Hector the manager is da best! Great dude with top notch customer service. He is an honest person who doesn't try to sell you something you don't need immediately and he thoroughly explains to you what services are ideal for your vehicle at what point and time. I can tell by speaking with him, that he is well educated and a seasoned auto tech. Thanks bud, greatly appreciate your assistance and you have me as a loyal customer. Best, Michael Matthews read more

From beginning to end, the staff there were respectful and responsive. Waiting room was clean and modern. Quick service too!

Not a big reviewer, but have to commend staff for the great treatment I received. Kimberly's outstanding service could rival the service at a fine dining restaurant. She was also very knowledgeable. Oil change took 15 mins, barely had time to sit down. I'll be back. read more

This location is always fast, only downfall they don't clean their hands or gloves after the service. They open the door and leave it oily I always check it tho cause I'm aware of their downside.. read more

Clean, friendly staff, helpful. I love coming to Jiffy Lube for my car maintenance. They do a solid job for an economical cost, and their attention to customer service is very much appreciated. This particular location is always fast and efficient as well. Pretty good overall experience. read more