Tony is the most understanding and helpful technician at this location. Total lifesaver and amazing service! Will return to get my car serviced from here on out! My friend is a single mother and Tony really was sympathetic with her anxiety. I highly recommend this location above all else. read more

Tony is the absolute BEST!! He's very knowledgeable and very helpful and he talks to you where you can understand and don't feel like you're being pressured into more service for your car. Overall an AMAZING experience today. Thank you Tony for all of your help read more

Be careful at this place. Went in for service and was told my brakes needed immediate attention because it was metal on metal. Told them I would come back the following week to have it fixed. Thank goodness I took it to another shop. Was told my brakes are good and do not need servicing I would only get oil changes here. Otherwise, stay away. Cannot be trusted read more

Took our Fiat here for a oil change a few weeks ago but didn't want to leave a review real quick because something might of come up leaking. I wasn't doubting the mechanics there, I know mistakes can happen.. we're only human. I noticed a girl working on the car, Jennifer.. I think was her name and our service adviser was chill, her name was Raquel. She recommended all of the manufacturer recommendations and she was on track. Good info and great attitude even though I was being a punk haha Thanks for helping out. Definitely would come back.. thanks Jiffy Lube read more

Jiffy Lube Oil Change - Auto Repair Near Me - Downey, California

Tony helped me in office. He was awesome. He was very helpful and provided excellent customer service, The wait was not long and I was offered warm coffee for the wait. read more

Let me start with the customer service here in Downey. From the start they provided excellent service, with a friendly greeting, out door being opened for my husband and I and letting us know about the complimentary coffee and water and restrooms for customers. Tony, the Jiffy Lube technician was very professional and explained everything throughly. But beyond that he was very knowledgeable about the services that Jiffy Lube offers and how it all worked to keep my vehicle running smoothly. I hope management sees this review of the excellent customer service here in Downey because all these gentlemen deserve an acknowledgement for their dedication, hard work, and professionalism. Ask for Tony he is the best, and his Saturday Jiffy Lube work crew. read more

I've been pushing off my oil change for a while so my car has been in dire need of some service. Came in and they helped me with my options, and informed me on what all the blinky lights meant. Raquel was great at assisting me, she very kind and educated me on the best options for my car. Definitely coming back read more

Went for oil change and took 30 min to tell me they didn't have zip ties and open my oil cap and never closed it back got home and seen it smh read more

Great customer service, never pushy about extra things. Jiffy Lubes Downey team are focus on the customers concerns, needs and are very helpful answering questions about my car. read more

Desteny p. Was really helpful and really nice about it. Amazing personality and does her job with alot of joy and happiness thank you for all your help read more

Jiffy Lube Oil Change - Aww feels like home - Auto Repair Near Me - Downey, California

Tony was so helpful! He definitely knew what he was talking about and gave great advice about my car being serviced. Definitely will be returning back to this location! read more

I was here for an oil change and received excellent service from Julio. I was in and out in record time. It was greatly appreciated.

Tony really helped me out today to make sure that I had everything I needed taken care of. Definitely recommend!

Good customer service but but but: They told me that my car only takes synthetic oil but it takes regular oil also. They showed me more dirtier air filter so I get convinced to buy a new one. I saw the air filter they pulled out of my car and it wasn't the same one they showed me. I am very dissatisfied and I will not go there again. Advice: know what type of oil goes in your car and ask them to show everything that needs to be replaced in your car. read more

Staff is great and very reasonable! Tony is super transparent and makes it so I'm getting the best service possible. I will continue coming back to this jiffy lube for all my car service needs. read more

Tony was great and the service was fast and well done! So thankful to have this crew close by for my cars needs!

Randy and Tony were so helpful to me and my needs with my vehicle . Anybody that needs any car service please come down and ask for Tony.

Tony and Santiago is the Team you want to go to. I have been to multiple Jiffylubes and the one I usually went to in Norwalk where I live had horrible services!!!! They didnt know how to work on cars at all in Norwalk Jiffylube....i was recommended to this one by my husband and wow...TONY AND SANTIAGO is the A Team! I came in not knowing anything about my car and Tony paved the way by making me understand how and what my car needed. I work in the ER as a nurse, I know how to work with servicing HUMAN bodies, but dont know nothing about servicing AUTO bodies haha... Anyways... I came at the right time because Tony really is great...Awesome customer service 100%. Will def be coming back and ONLY to come back for TONY hands down. read more

My favorite oil change facility and I have an even closer one by my house, but I come here! Tony is friendly and very knowledgeable, makes you feel right at home with his team and give you the WiFi password in case you need to work or surf the web while you wait. Coupons are always available for oil changes, I will be back tomorrow and bring my wife's car for service! Keep up the great work and thanks for the tire pressure check and vacuum in my truck As mentioned in the review above, I returned for my wife's vehicle oil change. Justin was just as polite and professional as Tony. Both make a great team and I will definitely let my family and friends know about the Jiffy Lube in Downey. read more

$98.68 for a synthetic oil change.. 29.98 for labor wtf!!! Would of been nice if they told me ahead of time. I feel like I got screwed. Made me pill up and then get hit with crazy fees read more

I came for an oil change. they didn't specify which one I wanted. they assumed I wanted the same one I always get. I didn't. they then made me wait while they drained the new oil and put in the conventional oil. do better Jiffy lube. advise what I want next time. don't assume. read more

Decided to give Jiffy Lube a shot. Actually went to the one in Pico Rivera first, was so bad I ended up leaving. Looked up the next nearest one and found this one! Glad I did! As soon as I pulled up the gentleman (can't remember his name) greeted me, guided me in to the parking, offered me coffee and was extremely courteous. I was out of there in 20 min. Will definitely be coming back. read more

High quality service from everyone here and Tony was extremely helpful and provided great service

Tony is super helpful. Came in for an oil change and there were a few other services that were needed to be made. He gives good discounts. His team provides fast service. Highly recommend this location. read more

Tony was a great help, he explained to me what my car needed to get fix. Everything was fast and easy.

I love coming to this jiffy lube. I love the energy these young men have, they are very professional, and never try to make me get something that is not needed. Julio was great at explaining what I needed and not needed yet, my car doesn't have 30,000 miles yet. And Martin was great at also going over how my car was and went over any fluids that needed and didn't need topping off. read more

Had a great experience at this jiffy lube! Tony was very helpful and and informative on what's needed. They did a great and fast job. HIGHLY recommend this location!! read more

I honestly recommend this Jiffy Lube in Downey. I took my car for an old change and they check the whole car. He fully explain to me the pros and cons of the service my car needed and how much was it. He honestly helps you understand what might happen if you don't fix it and how much more you will pay if it not fixed in the future. I always bring my 4 cars to jiffy in Downey and this moment my cars and truck are running perfectly . If you have any questions ask for Tony. read more

Took the day off to get well needead services on my vehicle. ThIs service location had been recommended and I saw clearly why. All the workers were friendly. Was greeted with a smile. Tony is the guy to go to for quality customer service. He broke down exactly what my car really needed. Not everyday you get honest help but that's what you get here. Just look for Tony and you'll be set. read more

Great service. They are very knowledgeable and work quickly. Definitely coming back to this location.

If I could give a negative score I would. My sister took her car here for an oil change and got charged for other fluid services that I know for a fact they didn't do since I had checked her car myself 2 days prior. The worst thing they wanted to charge an absurd amount of money for replacing front and rear pads and rotors because according to them the pads front and rear where worn below 2mm's; which I in fact knew they weren't from my visual inspection. I had to call my sister and have her pass the phone to the person in charge and I had to tell them to stop all work, which by that time they had already replaced front pads and rotors. They still had the audacity to call repeated times because they wanted her to go back and pay for work that they didn't do. LADIES please take your cars to the dealership, I'm a dealership mechanic and trust me we want to help you and have your car in working condition for you, these people here just want quick money read more

Thank you Robert for helping us! Our experience was very friendly service and fast! He helped us with a headlight light change. We appreciate your help and time! read more

Why JIffy Lube, a consistent name brand chain with signatures and backup documentation for work done. Along with the oil service they inspect you car for damage and repair which you can purchase elsewhere. This Jiffy Lube was cordial, compreshensive and conveniently located. They were quick with service on my car and overall. I had a free cup of cofee, watch a bit of thier cable or dish and was out of there within 25 minutes. Note: I go there on discount days to pay $10 less than the typical service price. I also look for coupons ahead of time whenever possible. If you have an item which needs repair, you can opt to purchase the part elsewhere and have repairs done elsewhere. read more

I went in for oil change today and Justin was very helpful and friendly! Will be going there again read more

Love coming to this Jiffy Lube. Staff is always friendly and welcoming. Robert is great! Extremely helpful and had me in and out. Highly recommend this location. read more

First time here. Needed a tune up and check up on my car since it's been a while. Called and spoke with Santiago he was very friendly and informative said to come soon as there is no wait time. Got there and Tony helped me out. I was nervous on what my car needed to be addressed. He was knowledgeable and not pushy at all. Will be back soon. read more

Whoa! Fast service, I'll tell you that. In and out in about 30mins unlike the dealership where I have to wait up to 2 hours. Tony was very nice and informative about what my car needed and sold me a great package deal. Will definitely be coming back for my next oil change. Thank you! read more

Will not be coming back to this jiffy lube location went in for a oil change and let's just say "Tony" the assistant manager is a thief over charges for services then makes you think your getting a discount when he's really charging you full price for services I called their other location and they gave me a way cheaper price for the same services. Also there manager Santiago is rude what happened to Luis the other assistant manager he was honest, professional and he didn't smell yes Tony needs to shower! read more

Last night, my car started to shake while at stop lights and when backing into my parking stall. I knew that I was due for a tune up because I was at 140,000 miles because I had replaced my original spark plugs at 70,000 miles. So, I hit up my mechanic friends for advice and was told in short order to immediately check my battery and take my car in for the tune up. I got my battery replaced but I knew I needed to get the tune up. I checked out jiffy lube quote for a tune up for my car and found that it should be around $139 it's a 2008 Toyota Yaris a four cylinder car not a big deal. However, when I rolled into Jiffy Lube today Tony asked what I was coming in for? I said I needed a tune up. He then proceeded to tell me that I needed the $239 tune up because the mechanic needed to get higher into my car in order to get to the wires that lead into the spark plugs and open up the entire engine. He then proceeded to tell me that I should also get the fuel injection cleaned out because otherwise the fuel injection would gum up the new spark plugs. Plus, I also needed to get my brake fluid replaced because it was black. Once he told me all that, Tony said what the total was to which I responded that yes, I had been given a quote for the tune up at $139. Another employee also indicated that the $139 tune up was what I needed because my car didn't need the mechanic to go higher into my engine. After all, that Tony comes back and tells me that my air filter needs to be changed out as well. The same mechanic who spoke up regarding the price of the tune also notice that my windshield wipers where low and needed replacing which they were so I agreed to that service as well. Due to Covid, I chose to stay in the car and since I was there I got to see all the smoke that came out of the back when they were cleaning my fuel injection. Tony then asked me if I need my oil changed because I hadn't been in since my last oil change and I replied that I had gone somewhere else and I was still 2,000 miles away from my next oil change to which he replied OK. I'm not sure how to feel about this experience. The last time I came on Thanksgiving week maybe two years ago, I felt like I was being taken care of but when I talked to my dad about everything I had to pay for he told me that I got taken advantage of because I was a female. This time I felt as if I was being taken advantage of solely because of my gender. I honestly don't know what think, perhaps if I had been explained the difference between the two different prices and what they entailed I might have paid for the higher service that's not to say that the attempted overcharge is right but I don't know what to think. I may not come back here. I'm very disappointed and I appreciate the other employees who stuck up for me. This review started with a three star review, I'm at a two at the moment and I'm still not done with my service yet. I got my price quote at 11:04 AM it's 12:02 pm and I'm hoping that nothing else happens. read more

This morning I went in for a transmission oil change and a regular oil change as well. The service I received from Robert and employees were outstanding. I was given an accurate quote with no hidden fees. To top it off they were extremely fast. I highly recommend this place if you're looking for a fast efficient service. read more