I had a really frustrating experience with Jiffy Lube Multicare. I called ahead (twice) and explained that I had a flat tire on my Tesla. The same person confirmed over the phone that they service Teslas and told me to bring it in. I drove all the way there, only to be told - after speaking with multiple reps - that they couldn't handle it because they "need special equipment." Straight up bullshit!!! They didn't even look at the car and just told me to call Tesla or tow it elsewhere. Total waste of time and energy. I ended up going to Dominion Tire Company just a few minutes away, and they had me in and out in about 10 minutes with no issues. ***Don't have customers drive out for nothing.*** read more

First time here at this location. The staff was very professional and friendly. They made sure while I waited that I was comfortable and they had my car ready pretty quickly. Definitely will be back in the future. read more

The Dumfries customer service is always friendly and assists me with my questions and repairs. Dominick was a customer service advisor. He is the best. read more

Shootout to Rob at the Jiffy Lube in Dumfries VA. He communicated so well and broke down what was going on with my car in a way I could understand. I'm a senior women no maintenence experience, I pump gas and that's it. Rob did just hand me a list of issues he explained step by step what was needed and why. It's not everyday you walk out of an auto shop feeling confident and cared for. Rob and the entire team work together well. I appreciate the respect, patience and professionalism. Rob encouraged me to make an appointment ahead of time. Which I've never done before. That little suggestion made my next even smoother less wait time. Thanks to Rob and the entire team for a positive experience. Yolanda Payton 2018 Honda Civic read more

make sure to ask for a price before they get you off your vehicle. I requested to stay in the truck and was asked to wait inside. They called me out to tell me the price and I attempted to decline but they said it was done. $160 for an oil change! fucking outrageous... read more

More expensive than going to the dealer. They have hidden fees that they do not quote in the price they give you. Worse yet, they left oil all over my car. The handle to open the door was covered in oil. There were oil spots on the steering wheel and the closed-door pull inside my car. They also did not clean the windshield. I will not be going back. read more

Jiffy Lube - Oil left on steering wheel. Hard to get in a photo. It was a lot. - Oil Change Stations Near Me - Dumfries, Virginia

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Cristian M. made everything really simple and welcoming. Best service I've gotten at a jiffy lube and got my oil changed really fast read more

So long story short I had taken a few of my vehicles to this location for standard oil changes. One of my cars I had taken the month prior for an oil change, I noticed small drips of oil in my driveway, the car had never leaked any sort of fluid before. I took it to the location this morning to have them check and make sure it wasn't an error on their end prior to taking to an auto shop. Turns out the drain plug was somehow not tightened or damaged and they replaced it. Mistakes happen I get it but upon going back in my car I realized they had not shut my hood all the way and also they did not top my car off with oil....if it was leaking obviously it's going to be low on oil right? Had to stop at autozone and buy my own quart to add. Will not be returning read more

Went in just to check air pressure in my tires. They were super busy, multiple cars in each bay but they were all so nice and friendly. The gentleman who checked my tires was so kind, he even helped me back out of the area that had multiple cars in line. I appreciate the customer service and promptness of service, especially when I went in with such a small request. read more

Quick in and out in less than 45 min. I've been to the Dumfries and the Stafford location and both have been Great!

This was the fastest oil change I've ever had! The waiting area is small and uncomfortable to be in but since I didn't have to be there any longer than 20mins I can't complain about that too much. They didn't add unnecessary service6to my vehicle like the Woodbridge location did but I had a VIP card so we'll see next time I need an oil change if that was a factor. They failed to put air in my tires, I just did that myself. read more

The person that first greeted was rude. No sort of greeting, just shoved prices at me. The guy that was in charge of checking me out was nice though. Very friendly and more personable. The service is good as usual. Got everything I needed. read more

The Jiffy Lube in Dumfries Jefferson Davis Highway and 234 is my one and only place to go for all my car needs. You can watch and see the work being done and keep the old parts. I just don't trust the dealership because they take your car away and you spend a lot of money for services that may not even be provided. My daughter got an oil change at the Nissan Route 1 and the didn't put in a new filter. They supposedly hand washed my car at the dealership and they had it in the back forever. I was told a hand wash takes longer. Well, when I finally got my car it was clear they didn't care at all the way it looked. Go to Jiffy Lube, get the coupons online!! read more

Do not go to this location, they left my oil filter loose. I went to this location 10/08/19. Now I'm paying another mechanic to fix it. read more

Before I had pulled my car into the 'lane' the attendant was telling me how much my oil change was going to cost $69.99 and that it was because gas prices were so expensive in Europe and I drove a foreign car. I told him that I had never paid that much before and backed right out. I went to Firestone, and paid half that much !! Maybe he thought I was stupid?! read more

Everytime I go to this place they ALWAYS take care of me! It's so difficult to find an auto place that has this level of customer service! I wish I remembered the name of the guy that helped me today but I was wearing a Star Wars hat when I came in if that helps. Every one of these dudes deserves a raise for being able to fix on cars AND at the same time trying to make people leave with a smile on their face! Number 1 auto place for me! read more

Had excellent service today. First I went to Meineke - and they gave me an astronomical amount for an oil change (well, I needed synthetic oil) - but they also told me that I would need to leave my vehicle. After I told him I couldn't, I turned around and saw Jiffy Lube. Could try my luck there... And what good luck I had today. The customer service here is outstanding. Absolutely outstanding. I have never, and I repeat never...gone to an establishment and gotten an oil change in 10 minutes. Never. I got the signature oil change (which includes vacuuming, topping off fluids, etc). Definitely to save money make sure you either print out coupons or just bring them up on your smartphone so they can scan them. If I'm in the area again, I will definitely return with my vehicle. read more

Walked in at 8:15am and was done with my service in less than 30 minutes. Didn't have to wait hours like I typically do for an oil change. Everyone was knowledgeable, friendly and efficient. read more

Avoid at all costs- these guys are dishonest. I know a little about cars. I went in to get an oil change and the kids- all 18-30ish tried to manipulate me into getting all kinds of services and replacements I didnt need. Maybe they assumed the shirt and tie I was wearing meant I didnt understand anything about cars.... Most notably out of the list of absurdities, they tried to convince me my serpentine belt was tabout to break and needed to be replaced (over $150). When I asked them to show me evidence, they couldnt point me to any substantial tears (very small tears are normal on a belt). They tried to get me to buy a full cleaning of the fuel injection system (my car only has 18k miles!), when modern vehicles using quality gasoline almost never need one- even at 10 times the mileage my vehicle has. There were also a few other unnecessary things they tried to sell me. Stay away. These guys are punks. read more

I've come here a few times and Nate and his crew always help me out with my miscellaneous issues outside of oil changes. They've fixed a valve on my rim previously and today they went above and beyond to help me replace a brake light. I really appreciate not being blown off as "something they don't do" and they're always very kind. Great group of guys at this location. read more

Went there today a Sunday morning. They got me right in and the total time for the service was 22 minutes. I also downloaded a $8 coupon from yelp. I recommend downloading coupons prior to going in. The people where great. read more

Jiffy Lube - Front counter - Oil Change Stations Near Me - Dumfries, Virginia

Great service as far as I can tell, polite staff, knowledgeable and courteous mechanic that serviced my car for oil and tire rotation. Service was fast, under 20 minutes. read more

Staff was professional, courteous, and helpful. Very pleased with the oil, air filter, and transmission fluid change services.

Listen we all need good doctors, good stylist and good mechanics. This shop rocks!!! Fair in price, honest quotes and great service ( shout out to Lee). Thank you for taking care of me and my family. I tell all I know of your great service. Though you have gone through a name change (Michigan Auto) your excellent service remains. Keep up the great work. James and Tonya G. Ford Flex / Lexus / Toyota / BMW read more

Usually I have great service at this Jiffy Lube but today they put my glove compartment in wrong and did something incorrectly with my filter so the whole frame shook. One of the managers tried telling me it was my mounts which isn't true because it didn't shake before I drove into Jiffy Lube. Also I paid for a new battery yet my radio presets are still there, they disappeared in the past when I get a new battery. The only saving grace was the assistant manager, Nate who was competent and was a true professional who was able to fix the frame. I'm glad Nate was working today. Today's experience is a real shame because I've always had great service in the past at this location. read more

If I could get this place zero stars I would. We took our motorhome to them but they had only one Bay large enough to take our rig. They were waiting for a belt to fix the car in the only large bay but when they got it they could not figure out how to install it. By that time we had waited a half an hour. My husband asked them if they would please push the car out and put it into a smaller bay so we could get our simple lube job done. They would not... Kind of ducked the question rather than refused out right. After we sat there for over an hour watching other cars come and go and the entire team flummoxed by their belt install , we gave up and left. My husband was furious at their lack of cooperation and the fact that they couldn't install a simple belt or move the car ,with six men perfectly capable of doing either ...theoretically. read more

These guys went above and beyond for me yesterday. I had gotten an oil change at a different Jiffy Lube the day before, where they didn't properly seal it back up. Long story short, all of the oil had drained from my car by the following afternoon. This was the closest Jiffy Lube to where I was when the oil light came on, and their manager drove out to meet me, brought some tools and a few quarts of oil, and made sure I was safe to drive to their store. They filled me back up no charge and double checked the pressure and all the seals and plugs. Really helped me out. read more

Stopped by today for an oil change on my wife's truck. The service and speed was incredible. I couldn't be more happy. The thing I had an issue with was the customer service at the front desk. I won't include race but race was a factor I believe. As we sat, we watch as a few customers came and gone and was greeted and treated with politeness and professionalism. When it came to my wife and I to check out. We got sarcasm, eye rolls and no kind of respect. We will never return to this company. read more

My husband and I had a lot of little problems with our car and was hesitant to come to this shop. But I will say that I am happy we did! These guys fixed everything we need in no time and even gave us a small discount and we saved a ton!! Definitely recommend !! read more

They must have been on point for me today. They were so friendly and knowledgeable, I do not know a lot about cars and often drive past maintenance mileage. They showed me my filters and systems and let me decide what I wanted done. I had a few issues with my tires which they showed me and told me exactly what to ask for when I get them fixed. Overall a pleasant experience. read more

Amazing. Very clean and quick. Always my first choice. I can't express how friendly and nice the staff is. Even helped me with an issue once that they said they normally don't help with, but they didn't have a line and fixed it for me - free of charge! Never try to over sell me, I can't expect any more. HIGHLY recommend their service. read more

Very pleased with my experience today. I called asking if there was time for an oil change and the man on the phone let me know if was first come first serve. Okay, so I drive over and they immediately get my keys, move the car to the back for me, and get my information. They helped me decide what was and wasn't quite necessary for my trip today. Explained things thoroughly to me. They offer you water coffee and bathrooms- which a lot of places don't do still. When you are finished they escort you out to your car and make sure everything has been taken care of. I'll be back, their customer service is lovely. Thanks, Jiffy Lube read more

Great Service and FAST! Gabe was on it and I really enjoyed the professional attitude of Gabe and the employees. It felt like a stop in Pit Row! The walk to my open car door when all was done was a nice touch, too =) read more

Do not go here! I called, and was hung up on after the attendant on the phone was incredibly rude- all because I asked a question! I didn't even breach the front door but if that's how they treat new customers- I'm going to stay far, far away! read more

Awesome service. In and out in 15-20 minutes. Very clean waiting area. They even walked me to my car with an umbrella cuz it was raining. Workers were very kind and pleasant. read more