Friendly staff, fast service, competitive prices for synthetic oil and waiting room was clean.

Normally the service is outstanding and customer service is great..however today it was not. The manager and staff were very friendly as usual but the wait was extremely long! I was there at 7:45am (place opens at 7:30).. not more than possibly 2 cars ahead of me.. I waited a total of 2 hours and 15 minutes! Everyone there did a minimum of 2 hours wait! Not sure what the issue was.. or why they were so slow today.. my car wasn't even worked on in the order it came and I saw cars moving up in the bail beside mine and being worked on faster. Saw 2 customers who came after me receive service first and leave faster. More importantly they touched my car seats with dirty gloves and got grease stains all over my car seats!! I'm pissed. This was a far stretch from the wonderful experience I usually receive here! I will have to consider if I ever want to risk going again. Highly disappointed! Spent my whole morning there as well! Again they are very nice and jovial people I must say but the wait time was out of this world which I tried to be patient about.. then come to find my car seats covered in grease! read more

Jiffy Lube - Auto Repair Near Me - Fairfield, California

I came in for a Uber car inspection. It took 3hrs to get an inspection done. I thought jiffy lube was known for being fast and convenient. Everyone ahead of me and behind me waited a minimum of 3hrs for service. I thought it might have been a staffing problem but they had 3-4 employees per bay. This location is slow and inefficient. I would never come back to this location for any type of service. read more

Stopped by this location coming from the the South Bay, glad I did. Staff is very welcoming, humble and professional. I had an oil change done on my vehicle along with rear dif. Oil. Again, the staff was welcome and accommodating. read more

Had a great experience today! Got an oil change today and the guys got my car in and out. Very transparent and no pressure to do add ons. Deff more pricey than my usual but I completely understand why. I believe joe services my car but this tall black guy helped me out and opened my car door as he did with all the guest. Great customer service! read more

These guys are terrible , do not listen to you when you ask for basic service. All they want is to up sell you. No communication between emloyees. When I got back into vehicle it smelled of cigarette smoke . Find a different location. read more

I was pleased to have my oil change done in less than an hour even though I had two cars ahead of me and only one oil change bay open. It is a little more than the dealership but they seem to get it done fast and with the $10 off Yelp check in discount it works out to about the same. read more

Jiffy Lube - Auto Repair Near Me - Fairfield, California

We did the meet and greet miles and year. Took the car in right away. 35 minute wait for oil change. They will clean mirrors too. Faster then dealership. I will bring my car to this location. Friendly and knowledgeable technicians thank you. read more

Thanks to the team at Jiffy Lube; 1 -Marleo 2-Kolton 3-Robert I thought it was gonna take longer than it did ,they said 45 minutes yet it was way less than that and I got a break on my will changed thanks for looking out Kolton. My car was back in the windows are washed very clean and welcoming environment no high-pressure sales read more

Well this place lost my business after 7 years. They changed the policy for top offs. They wanted me to wait 45 minutes for air in my tire. Yeah that didn't happen. They said that they won't touch cars outside of their bay. Well you better make it bigger. When people sign up and get oil changes there they want quick service not this long wait crap. I can go to the dealership and pay almost the same for a longer but more comfortable wait. For 7 years I was told about the top off policy "just pull up and we will get you in and out". Not anymore. Also the kid instead of taking one step to look for a sticker on my car was too lazy and asked if I'd been there before, gee smart guy that sticker looks like I have and if you run the cars plate you would see if I have. Nope lazy ass handed me the clipboard and asked me to write down my mileage. WTF? GET YOUR LAZY ADS IN THE CAR AND LOOK read more

5 stars ! They need a rating increase! These guys are great! Super efficient team operation. Very friendly,accommodating, and professional. Super timely. We are truckin' now ! I'm very happy I'll definitely be back. read more

I recently adopted an Acura which was due for an oil change and I have a very small window to get it done. I randomly called Jiffy Lube and got a friendly mechanic on the line who assured me that they can get the job done in less than 30 minutes. As I got to the parking, I was greeted warmly and offered a drink while waiting. They kept me informed on the status of my car until it was done. I was extremely surprised when one of the mechanics walked me to my car, yelled out to the rest of his team "customer leaving" and in concert his team responded, "bye, have a nice day!". I've never been to Jiffy Lube in the past as I generally go to the MB dealership for car maintenance which comes with fine car boutique service. I would say, these Jiffy Lube mechanics set the bar so high and they exceeded my expectations! Keep up the exceptional work! read more

If you ever go to this Jiffy Lube ask for Vincent. The nicest most helpful guy on the planet. He's not worried about selling you things you dont need he just wants to help you out. I will come back just to work with him. read more

This place is garbage the waiting area for customers smells like sewage the staff is very rude an demand you get services that you don't need if you say no thank you I just need an oil change they'll be out of oil except the most expensive one an honestly they don't always put the oil filter on correctly they cross threaded mine an then denied it the next day maybe if they actually train people to change oil instead of hiring people to smoke with they could change oil read more

Kendal was such a big help. He gave us great service. A couple of his guys did a lazy job customer service wise, they left early and kind of left him hanging. Luck for us, he took the time out to make sure as customers my partner and I were satisfied with the work they did. This guy Kendal deserves 5 stars alone. Way to keep a smile on your customers faces. (Insert applause here) :-) read more

I came here two months ago requesting an oil change (had 30-40% oil life left) and a tire rotation. Day of, I noticed that they claimed to have aired up my tires, yet one of them was half empty. Not a big deal, was only charged for the oil change. They didn't rotate my tires like I asked, and furthermore, DIDN'T CHANGE MY OIL!!! Suddenly I was at 0% oil life, even after I did my part to be proactive about my vehicle care. I'd love to know what the staff were ACTUALLY doing while I was waiting, thinking my car was being serviced Do yourself a favor and just go to the Vacaville location, they've never let me down and they replaced my oil for free following this incident. read more

Robbie and Kurt were awesome. They were quick, honest, and friendly. Couldn't ask for more.

DO NOT TAKE YOUR CAR HERE! I took my BMW X5 to Jiffy Lube in Irvine, CA, for an oil change in early May. I then drove home to Fairfield and parked my car in the garage, as I always do. A few days later, I noticed that there was a huge puddle of oil under my car. I assumed the guys at Jiffy Lube did not tighten the cap after changing the oil, so I took my car back to Jiffy Lube (this time in Fairfield) to get it fixed. At the second Jiffy Lube, I was told that the cap was tightened securely and the oil leak was because my oil gasket was broken. I knew this was not the problem since the car was new. I took the car to an independent mechanic and was told the reason for the leak was exactly what I suspected. He tightened the cap and cleaned the bottom of the car. Now the car is fine. In summary, Jiffy Lube did not do a proper job in changing my oil and they were not able to diagnose their own mistake the second time around. These guys don't know anything about cars. This hassle cost me hundreds of dollars and wasted a great deal of my time to clean my garage and get this all sorted through an independent mechanic. Moral of the story: DO NOT TAKE YOUR CAR TO JIFFY LUBE! read more

No, don't come here! Very unprofessional place. We took our hybrid for an oil change and left very disappointed in this place. 1. The oil change took like 2 hours. 2. When they returned the car, they had apparently gone through our glove compartment and left everything poured out into the front passenger seat. Didn't put anything back, just left my emergency tampon and car registration papers and manual along with other stuff all over my seat. I asked them what had happened, and they just kinda looked at me, so I started to put everything back myself. 3. As I drove away my car started to act up and smoke really bad. I made it down the street stopped to take a look, they had poured oil all over my engine causing it to smoke really bad. Bottom line, my friend, go else where. To top things off they actually sent us a survey?? Really, what did they think I was gonna say... smh read more

Jiffy Lube staff was great.... The staffs PPE An GMP standard was very good... I look forward towards my next oil change... O yea they communicate well with their co workers for safety purposes read more

Came here three weeks ago. Took no time!!! Coffe, and water inside and omg they have THE BEST candy ever!!!And they vacuum and wipe your windows. Nice perk nice perk!! I've been coming to them since 2015. My Jeep Libert and Jeep Patriot loves this place. beep beep yawl read more

First time at this location. Kert the manager & his team were amazing and so professional from start to finish. I appreciated being able to stay in my car while my vehicle was being serviced. They explained everything and my vehicle was done in a timely manner. read more

I went to the Fairfield jiffy lube and I was greeted with great hospitality and professionalism. The staff is great at communicating with me, especially Caesar. Thank you Caesar!! read more

Always bring my vehicles here and they are quick, efficient and super nice! I will continue coming here for the foreseeable future!!

I have had good experiences at some Jiffy Lubes but not this one. They checked us in and estimated our oil change would be ready 30 minutes. An hour passed and they told us that our oil change was done but they were too short staffed to get us checked out. What was originally estimated to take 30 min ended up taking 70. I will not be coming back here for service. read more

Wow. Impeccable service and professionalism. I came in to get my tires rotated and brakes checked. They were honest and very observant. The African American man was super nice and went out his way to make sure I have enough information for the next location to fix my brakes, as well as kindly opening my door. Quick and thorough service here! read more

Had my oil changed here this past spring. I WILL NOT BE BACK. Pros: Clean Oil changed quickly Well priced Some friends like this place and recommended it Cons: The guy behind the counter spent 15 minutes trying to get me to use full synthetic oil for my car when it really only needs a synthetic blend. The guy even used "well, you wouldn't want your car to cease up on the highway and leave you stranded because you didn't have your oil changed correctly". WTF? Really? I walked in with a print out of an up-to-date recommendation by the car manufacturer (which I was told was incorrect). It went on until I started to call my local Chevy dealer to ask them what I should put in the car for the guy to comply with what I asked for. Then I was told my air filter needed replaced. So I asked to see it. They said, OK, never mind we wont replace it (I checked it at home and it was CLEAN). I get up selling but don't treat the customer like an idiot! read more

I am a complete cheap skate and hate to spend excessive amounts of money, but at this business I didn't leave feeling like I was ripped off! First of all, I was in dire need of an oil change (like 8000 miles over - eeek) and needed a place that was open past 5pm! These guys were at the top of the Yelp list so this is where I went! First of all, for a car shop this place is super clean! Even their bathrooms were impeccable which is super impressive! When I pulled up, I was greeted by a very nice and professional gentleman. The guy I talked to inside the shop was very nice as well. They weren't overly pushy about their services and thoroughly explained why I needed what I did and the consequences if I didn't choose to do so. I actually felt like I made good decisions about my car rather than just doing what they told me like at other places! Although I didn't like spending almost $90 on an oil change and new air filter, I felt the service, professionalism and overall experience was worth it! (They even top off all your fluids and vacuum your car mats for free!) I'm definitely a fan of this place!! read more

I literally just got back from getting my oil changed at this location. I went during my lunch break. I think I spent more time stuck in traffic on Highway 12 to get back to work than I did waiting for them to change the oil. Definitely great customer service, quick & to the point, and informative staff. Their waiting room/lobby is clean and cool. They also provide cold water and coffee. I will be returning in 5,000 miles. Luckily they caught a minor transmission leak and recommended that I return to the dealership to get it fixed. Thank you! read more

SCAM ALERT!!!!! SCAM ALERT!!!! Old Manager is gone. Wife went there again and came home with a $300 receipt for an OIL CHANGE! A $80 "oil KIT" was added, and another OIL additive ($25) to HIGH $ BLENDED oil in a year old Accord. My wife countered my astonishment with, "They said everything was recommended by the manufacturer!" Well, NOT being the kind of guy that will blame the wife first, I figured that I'd go see for myself. After 10 minutes of demanding ACTUAL costs (that DIDN'T jive with the bill- BTW!) and FORCING him to answer "WHAT" manufacturer recommended these products, he ADMITTED that the PRODUCT MANUFACTURERS recommended their products be added to new cars and OLD cars too!.. NOT HONDA! (I had threatened to call Honda right there!) He didn't tell me he'd do ANYTHING to make it right, which means he figured that ANYTHING he can get her to OK, even IF she's LIED TO, is OK to take money for! I warned him that I'd be writing this report... and it didn't seem to bother him in the least. Yeah... Well, I had managers that violated laws and contracts on the railroad too and they acted the same way as he did... They ended up losing THEIR jobs... Later managers figured out it was BETTER to work WITH everyone, RATHER than SCAM everyone they could. Yeah...THEY got bonuses for looking good too! Stay away from THIS place, you can't believe ANYTHING they say "NOW" about what's needed or recommended, so you can't believe it when they tell you something's wrong or OK either! read more

I went here for an oil change. Here's my thoughts: +Nice ,friendly staff. They called me "Sir" and offered me bottled water and coffee. +They didn't try to sell me anything. +The waiting area was very clean. +They vacuumed my car, washed my windows, and showed me that my car was full of oil. I can't really find anything wrong with this place. This has become my favorite Jiffy Lube! I will be coming back again. read more

Jiffy Lube = change your oil, that's all we wanted. Instead we end up with $400 worth of damage, JL's inability to speak up first that they f*cked up the truck and just screwing up a beautiful Saturday. Here's the damage : touched the oil filter to the starter, caused sparks to fly and thus blowing the starter relay circuit fuse....had the nerve to ask "did your truck have problems starting before?" instead of "we caused a problem and we will do everything we need to do to make it right" Okay you're going to make it right with having our truck in service for the next how many days and JL paying for every penny. We will NEVER ever go back to this JL. read more

It was POURING rain when I came to this Jiffy Lube. As soon as I drove up the mechanic stopped what he was doing and ran to my car to ask what I needed. I was walked into the waiting area.. .the mechanic welcomed me to Jiffy Lube, opened the door for me... asked me if I wanted a bottled water, showed me where the coffee, and magazines were and where the bathroom was. The customer service is that of a 5 star restaurant. They came in every 5-10 minutes with updates. Every person was greeted in this manner who walked in.. and it was busy that day. Ive never been treated so well at an oil change. They even walked me out to my car and it was POURING RAIN! He thought maybe my windshield washer fluid was low so he asked to wait and ran back with a can of it.. and topped it off. Two very enthusiastic thumbs up.... Ill definetely be back read more

I sent my son to this jiffy Lube to get a basic oil change on my 2012 VW Jetta which normally cost $75 at the dealership. They charged my son $168 for an oil change and filter beware!!!!! NEVER AGAIN! read more

Excellent service. They got me in last minute and did a top notch job. I was even going for the most expensive oil and the shop guy advised against it because of the age of my vehicle. All in all, they seem to do honest work and didn't try to up sell everything they could, as MANY of these places do. The presence of cameras on your vehicle make you feel more at ease. I'm going back next oil change, that's for sure. Beats the hell out of doing it yourself and disposing of the oil properly. read more

Today was the third time I've gone in mid-morning on a weekday and been told it would be 1 1/2 hr wait. It wouldn't be so bad if there were several cars waiting, however there were only 2 cars in bay and no line. I told them I would go elsewhere, and since this isn't the first time with this Not-So-Jiffy location I won't be back. read more

I came for a free Veterans Day oil change that was advertised on their website for all branches and was disappointed to find out that they charged me. read more

I'm Luvin the customer service. I came per a friendly suggestion. I shall return! Yes indeed! read more

Jiffy Lube - Getting that good service on Expo. Tie dye socks are a must! - Auto Repair Near Me - Fairfield, California

My recommendation is to steer clear of this place. They obviously were looking to use my need for an oil change as an excuse to up-sale me on addtional services. When I drove up and said I needed my oil change I was shown to a nice waiting room and before I knew it they had opened the hood of my car and were poking around inside! Just prior to them looking under the hood I had asked, "Hey, what's going on? Don't you need to know what kind of oil I want?" To which they replied that a service manager would be with me in a shortly. I interupted their the poking around and was told they were first performing an inspection. I took my car and left. read more

I need my oil changed, went to Jiffy Lube. Great experience! Gabe was awesome!!! Nice lobby with coffee and water. Keep up the fantastic customer service. read more

Jiffy Lube - Auto Repair Near Me - Fairfield, California