The best Jiffy Lube experience I've had in my life! Really! I only needed an oil change, but braced myself for the hard sell on everything else you could ever need done on a vehicle. As I sat in the waiting room, I observed the interaction between the customer service rep and at least three other customers. I didn't see the hard sell once! The rep patiently explained the manufacturer recommended service and his recommendation. He always finished with, "the decision is up to you, no pressure here." Awesome! Add the great customer service to the reasonable prices and this Jiffy Lube is an easy sell. They've won my business! read more

As a woman in my 50s, I sometimes feel unsure whether recommended services are truly necessary or whether I'm being upsold. That said, this Jiffy Lube is usually prompt, efficient, and professional. I think they are generally fair, and I appreciate when they clearly explain why a service is needed so I can make an informed decision for my family's safety. read more

I chose Jiffy Lube over Midas because of the vacuum and window was service. They did not vacuum well at all and left black drips all down my car doors. I had to go get a car wash after. read more

Jiffy Lube - Auto Repair Near Me - Falls Church, Virginia

I just went in for one issue for my car. They gave me a whole list of things they were going to change and were honest about not being able to do one specific thing if that was the issue. After the work they did, it made the initial problem that I came in for much much worse. Very disappointed and will not be returning after wasting time and money there to have the problem worsened. read more

Went in after work for an oil change, took less than 30mins. The guys were very friendly, enough for me to feel inclined to leave them a good review. The manager was upfront with pricing which was cheaper than most full synthetic changes. I'll be back if needed in the future! read more

The worst. I'm still angry. I drove in, was escorted inside and asked the pricing for an oil change. Pricing was on a revolving screen and gave me no idea what I would be paying. I was told they would be 'right with me'. Before I consented to any services or prices, I see them working on my car. I assumed they were assessing what was needed. when the tech returned, he gave me a price nearly double the listed price on-line and said those on -line prices weren t for their location. When he told me his price, I declined and said I would take it elsewhere. He told me, "too late; they had already drained my oil". Never go there! read more

I arrived a couple minutes before closing needing help with damage to my vehicle after getting an a minor incident. The staff originally waved me off with my hazards on. One gentleman eventually came out and was going to help until the other gentleman Came and said "They were closed, No one was at the shop and they were trying to get the last car out. Mind you I seen 4 people .. I needed help that they could provide and they turned me around read more

All I am going to say is they earned this review I am about to write. Their one star reviews are almost as high as the 5 star reviews... My wife took her truck into this location to get a simple oil change, and we left with a sidewall sliced tire from their service platform. All vehicles, just prior servicing have to be vacated so that one of their employees can drive it into the bay and up on the service ramp. The sides of the ramp are flat angled steel and if the vehicle is not driven in there with a spotter and it's not square the tires can ride up one side of the tire and SLICE the sidewall which in this case clearly happened. Now mind you she had been sitting at the bay doors prior to this servicing waiting along with a few other cars - no flat, just sitting there waiting. When she got out and the guy got in he drive in rather quickly, and was not square, hence he drove the right front tire along the inside steel rail of the ramp and bingo a nice clean brand new slice on the sidewall of the tire, she actually saw the truck ride up and then slide down quickly. So when the store manager TYIE ROBERTSON approached her and said "hey you have a flat tire" she said ya, because your guy drove into the metal rail while driving my truck up on the ramp. He said "ya"... They proceeded to change the tire, and then said that there was a tire place across the street like, WE ARE GOING TO PAY FOR A NEW TIRE THAT THEY JUST DESTROYED. The back and forth when on and TYIE said he was going to submit the "paperwork" to the regional manager and he/she would handle it. They video tape the vehicles that are being worked on, so there is video of this event that I am sure will readily be deleted. RESULT: Multiple unanswered calls, and two weeks of no contact whatsoever from the store, the R-Manager, or JiffyLube Inc. This is not only a shady business practice, but extremely unethical. If you want to do business with a shop like that, enjoy. I'm not. NOW: We will contact JiffyLube corporate, file a BBB claim, and contact the VA State Attorney General's Office consumer protection Division. All we wanted was an oil change., not a $400+ repair that resulted from their negligence while handling a customer's vehicle. UPDATE: I Just found out THIS location is NO BBB accredited with a score of (B - ) (that says a lot) read more

HORRIBLE. Took over and a half for an oil change with no explanation as to why, and then they had the audacity to try to upsell me over $100 for an oil change. Never coming back here. read more

My car went in for an oil change only. All of a sudden everything was wrong with my car. I paid for the repairs. Went I received my car, everything was a mess. They didn't put anything back, and now my car actually sounds like it's broken. Don't go here. They'll take your money and just make the situation worse. read more

Beware ! Brought my car in for an oil change... got pressured to add routine Engine Flush. Total almost $275.00. When I told friends I paid this amount, they nearly choked. Total rip off. read more

Came in for an oil change and ended up with a $400 charge of all this crap that my car "needed." For sure got ripped off here, will not be going back ever again. Also- the guy doing the check out was telling me he will give me a discount if I Apple Payed him or Venmoed him directly... Very unprofessional work. read more

I came here a couple years ago for a tail light bulb replacement and everything was PERFECT. Not sure if I was just lucky then or unlucky now but this experience was a train wreck and I won't be back. I was there around 5pm on a Friday and it was just me and one other car. I pulled up to the garage and waited a few minutes as 4 employees milled around and did things without acknowledging me or asking what I needed or anything. For a moment I thought maybe I wandered into a bad Twilight Zone where my car and I were invisible. Finally, someone came over to ask what I needed and a few more minutes went by before a second person came over to address my issue. The technician said she could fix it but needed to grab the correct tool (which I don't own so I didn't just do it myself) and went off to find it. She came back with the tool and started to take the trunk liner off to access the bulb. She then said she wasn't comfortable replacing the bulb because she was afraid she'd break the liner. She said she could do it but was afraid she'd break it. I then politely told her thanks for her time but I'll take it elsewhere. I appreciate the honesty and not damaging my vehicle but if they can't do this repair I don't even want to think about how they could damage my engine, transmission, etc. Also, were none of the other employees at the shop able to conduct this repair either? Per their website, "Jiffy Lube® inspects and tests exterior lights and replaces any bulbs, as needed, or at your request." I guess this location didn't get the memo. I'll assume I just got lucky here the first time and won't make the mistake of ever going here again. read more

It took over an hour to complete my oil change, and my vehicle was the next in queue when I arrived. (The representative who closed out my ticket stated that they were short staffed.) It was my first time paying over $100 for an oil change. (The representative did not ask me what oil change I wanted. He automatically charged me for the full synthetic although my vehicle could have taken the synthetic blend.) It was my first time being charged for a "canister." (The representative attempted to explain it to me, but I still did not understand it.) The extended wait time, higher-than expected cost, and the unnecessary, hidden upcharges are the reasons for my poor rating. I will stick with Midas or Valvoline, thank you! (I only checked out this location because it was a Sunday, and my Spouse was already a week past due having the vehicle serviced.) read more

Came in for an oil change as usual they did take longer thank I expected. Also noticed one of the worker I did trust seems like he doesn't work there anymore because my husband came also last week and he wasn't there too. It's hard to trust other technicians here not sure if I'll be coming back read more

I have been going to this Jiffy Lube for years. I took all my cars here. So I was a little surprised. I was in the waiting room, I watched them pull my car into the bay and I watched the technician drain my oil. So far pretty standard. 20 minutes later, the office attendant, calls me over holding my dipstick and saying that I have no oil in my car. I just looked at him and said "Oh no, how?" He said my car is burning oil and I really need this $300 engine package. Really???? If I had no oil in my car, I would have already blown the engine driving it. Seriously, how dumb do they think I am. I am very disappointed. Not only have they jacked up their prices, now they lie to me. For what it costs at Jiffy Lube I might as well go to the dealer. I am only giving it one star because of the lying. And they didn't vacuum my car. The receipt says they did. read more

I appreciated Tavaun who explained everything they were doing and his recommendation for my service. I hate going to get my car serviced, but this experience was quick, easy, and there was coupon online that saved me $10. I stayed in my car while they worked on it and the whole thing took around 20 min for an oil change and tire rotation including paying and everything. Will be using this Jiffy Lube location in the future! read more

Jiffy Lube - Service so fast I could sit in the car and watch them do it. Helps in knowing they aren't doing anything I didn't ask for or up charging me. - Auto Repair Near Me - Falls Church, Virginia

Great location, walked in for an oil change. Luckily, no wait and lots of COVID precautions (they put on a cute plastic cover on steering wheel). I'm a happy customer! read more

The team is very friendly and the service quick and efficient. By comparison, I had to wait almost 3 hours for an oil change to be performed at the dealership WITH an appointment. Jiffy Lube 1014 West Broad Street Falls Church all the way going forward. In and out in about 25 minutes. read more

First, the workers were super friendly so that is a plus. They inflated my tires and wiped my windows which I'm cool with. I didn't expect to pay over $100 for the oil change though. They did use a $10 off coupon but I still paid $107. I also asked for full synthetic however, my dealer doesn't charge that much and neither does NTB. With that said, thanks for the laugh but I won't be back. read more

I had my oil changed on 2/17/23, and every single person working there was a true gentleman. Extremely kind, professional and friendly. I truly appreciated the efforts and their kindness truly made my day. Will absolutely return! read more

They left me sit in waiting room for a really long time while others came and went. Poor customer service. Don't use this jiffy lube.

Broke the oil seal on a Toyota Camry by tightening too much I had to go to dealership to have the oil seal replaced. They don't want to take responsibility for it eve though I present them with the paperwork of the dealer and the last statement of the oil change done by them stay away from those people. Gilles read more

Drove up this morning for a quick oil change. Was greeted and work was performed promptly, but everything else was very poor. Paid for a "Signature Service oil change" package. Work was done, but upon inspection, car was not vacuumed, windows not wiped down, tires not inflated. I was told at checkout that the tires were inflated all around. When I got to my car to drive away, I noticed the tire pressure light was on and my car was showing 28 PSI. When I walked back to ask about that and the other missing services, which I had paid over $120 for, I was told that due to aftermarket wheels, they don't inflate tires. Tire pressure is listed on the sidewalls, so not sure why they couldn't have done that... Further, I was told that the other services are no longer performed due to Covid. It'd be nice if they told you that or had that listed so you knew that before paying for the full package. I also found it funny that they said that the services were no longer offered do to Covid, yet I can freely sit in the waiting room without a mask and they don't wear them either... For the price, I should've just gone to the dealer. read more

Jiffy Lube - Auto Repair Near Me - Falls Church, Virginia

Incident at Jiffy Lube 1014 W. Broad Street Falls Church, VA 22046, Saturday, October 29, 2022, 4:33pm. I stopped at the W. Broad Street Jiffy Lube, F alls Church, VA location on Saturday, October 29, 2022 at 4:33 pm to get an oil change. My car had no other mechanical problems prior to going to Jiffy Lube, I just wanted a routine oil change. The technician that greeted me said "Hey you've been here before". He checked in my car, and the oil change took no longer than 10 minutes when it usually takes at least 25 or 30 minutes. I got in my car and went to Walmart and Petco, as I had my dog with me, so I got some dog food and I headed home. I took 495 South, and on my way home, my check engine light, as well as my Engine Oil Pressure is low light came on and then the See User Manual flashed as well. None of these lights were on when I went to Jiffy Lube. My car slowed down tremendously while on 495 South, and I was praying that I would make it home without my car stopping on the highway. I made it home, parked my car, turned it off and then started it again to see if it would start, and the engine was very loud and rough sounding. I checked under the car to see if oil was leaking and there was no oil leaking. On Sunday, October 30, 2022, I contacted the Falls Church location where I had the oil change and informed them as to what happened, and they called their manager, Tyie Robertson, who later contacted me. Mr. Robertson stopped by my residence to check my car and discovered that there was too much oil in my car which caused the damage. He came back to my residence on Monday, October 31st and drained the oil out of my car and the loud noise was still there. He said that Jiffy Lube would be buying me a new motor, as the excess oil caused motor failure. He also said that Jiffy Lube would get me a rental car until my car is repaired. I also contacted the Jiffy Lube corporate office who sent me a complaint number of 00335231, and they also said that they would escalate the matter to the district manager at the Jiffy Lube location where I received service. The district manager contacted me after 3pm on Monday, October 31st, and asked me what happened. I explained the situation, and he said give him until November 1, 2022 for him to contact me with next steps. I contacted the district manager and he said he was doing his investigation into the matter and would get back to me later on November 1st. The matter still has not been resolved. I informed the district manager that Malloy Ford could replace my engine for $3500 plus labor and I could also get a rental car from Hertz for $40/day all at Jiffy Lube's expense. The manager was hesitant to accept the offer and said he is still investigating the matter. I need my car, as I care for my mother and now have no transportation. The district manager is Marcus Boyer. read more

Ever since this place has gone under new management last year (2022), it's really been my go to trusted shop for auto maintenance. Tyie is very helpful and friendly and gives great recommendations for what my car needs. Would highly recommend! read more

*****BEWARE***** As soon as I pulled up someone told me "The oil change for your car is going to be at least $99"" How can you tell me this without even talking to me? Then he goes on to say that my car takes full synthetic oil. I explained to him that it does not and stop trying to UP SELL me. I had my car for a long time and I have had many oil changes in the past and never used full synthetic oil. He then proceeds to tell me that if I didn't get full synthetic oil, it will void my warranty. I pulled out my manual and showed him what the recommended oil is and please give me what I asked for. He then proceeded to walk me to a computer to show me the screen. I had to explain to him that the computer is only showing me what he is displaying and I don't care. Then another jerk came out and said that "all turbos take synthetic oil". I said "my car isn't a turbo, and that statement is not true". I use to work for a car dealership and I am telling you these places only make money from up selling you things that maybe you don't need. Please google your oil type of just look in the manual and don't let them sell you something you don't need. Needless to say that I left without getting a basic oil change, which is why I went there in the first place. I still don't understand if I asked for a specific oil type, why can't I just have it? PLEASE DON'T USE THIS PLACE, THEY WILL TRY TO RIP YOU OFF. ... I REALLY HOPE THE OWNER CONTACTS ME, HE NEEDS TO FIRE THE GUY THAT TRIED TO HELP ME. It is taking everything in me not to post his name (Yes, I remembered it). read more

I took my car here to get a basic oil change and tire rotation, or so I thought. I think they thought that because I'm a woman I wouldn't know if they actually rotated my tires or not, but they didn't and still charged me for it anyways. I asked them twice if they did the tire rotation and they lied both times telling me they did. Make sure you're paying for the services you're asking for and make sure they're actually doing them and correctly at that. Won't come here again and definitely don't recommend coming here for car services read more

I am going to pass giving a recommendation , while the oil change went smoothly, the price was actually more then the dealer charges. $99 for a oil change ( plus a -10 coupon = $89) is pretty expensive. No additional services were offered, and I left feeling that I had to remind them to reset the check engine maintenance light. I doubt I will be back. Last time J has a oil change was $39 dollars. Check around for better deals, this place is expensive read more

Went in for an oil change. Tavaun was there by himself and explained the situation to everyone who drove up. He was SO professional and kind. I felt like I still got great service and didn't feel rushed even though there were 2 cars behind me. Yall have a great employee there, if I had amy own business, I would hire him! read more

I pulled up to this Jiffy Lube for an oil change because there was no line. Two more cars pulled up a bit later and they moved my car out of the line and put mine behind both of them. This is the second time that a garage has blatantly given me lowest priority when it's supposed to be first come first served. I will never use this place. read more

Cyndy's Bottom LIne: Excellent service, quick and efficient. Stopped in to replace my windshield wipers so that I can actually see the road when driving. The customer service is excellent at this location. I asked for wipers and they did not try to sell me anything else. Great to get exactly what you go in for and they were fast and quick. Mahalo! read more

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Every time I try to go to this location there are never enough ppl working. Last time the wait was 1.5 hrs with one car ahead of me. They were doing work other than oil change. Today no cars in bay and the car in front of me wouldn't start. No one came to my car to check so I turned around and left. Won't be going to this one anymore - even though is .5 miles from my house smh. The one in 7 corners has 8 ppl working and all bays open. read more

They're really nice and quick and do a good job. But the usual $40-45 I used to pay for a regular oil change is now $70 because of "management change" and a "different brand of oil." They were very nice and gave me a coupon to take the price down but for the future I may go elsewhere -- $70 for an oil change is a bit steep. read more

The staff at this location broke a lug nut bolt off my car while rotating my tires. Service was slow too.

They do not answer the phone. Do not respond to questions. Are not friendly. Do not waste your time or money. Had to wait 40 minutes just to Leave the location because There was only ONE bay open and one person working. the worst customer service I've ever experienced. All I wanted to do was leave after 30 minutes of sitting in the heat and the worker ignored my request and phone calls. I had to call corporate for them to call the store to tell the worker that I wanted to leave I will never return to this place ever again and I do not think that that is safe to not have an exit area. to leave I had to make an illegal U-turn in order to leave the establishment. I do not recommend this location. Not fast, not reliable, not worth it. Do not go read more

When new, my car's tires came with 11/32 tread depth. The car now has only 53k miles on it -- it's hardly driven -- averaging ~ 7k miles a year. In July 2018 I paid to have the tires rotated here, and assumed they were. Only 7 months later, March 2019, the car had its annual state safety inspection, and the inspector noted that the rear tires had 5/32 tread, and the front tires had 4/32. If the tires had been rotated, the rear should have had the lesser tread depth, not the front, because at the time the front tires should have been rotated to the rear. Therefore, the rotation was never done. read more

This was the WORST experience I've had at Jiffy Lube since becoming a customer. I have frequented this location multiple times over the years and the crew that I had today was the worst I've experienced. Had everything else gone well, I could have overlooked the amount of time it took someone to come to my car and ask what service I wanted or even the lack of a representative telling which lane to pull up to, but everything else did NOT go well. The guy doing the check out services didn't indicate which fluids needed top off or if they had been topped off and also didn't indicate if they added air to the tires and what the pressure was. I tried to ask him these questions and he just brushed me off, simply saying everything was ok. I asked again about tire pressure and got some mumbled answer. Apparently he was uninterested in giving me the full rundown that I'm so accustomed to from normal Jiffy Lube employees. What put it over the top for me was that as soon as I sat in my car and looked down, I realized that the car had NOT been vacuumed as there was still grass and debris on the mats. I ask the guy who walked me out if my car was vacuumed and he said "it should have been." He looked down and saw the debris and then looked at me sheepishly and back to the office, obviously willing me to just take my car and go. How can I trust that anything else was actually done? Not sure what's going on with the staff here but I won't be back. read more

When time is of the essence, there is Jiffy Lube! However, I dreaded this place because whenever I took my car, they never seemed to get it right. Sometimes, they forgot to put pressure in my tires. Sometimes, they forgot to vacuum, and sometimes, they would take everything out of my glove compartment without putting anything back in (to access the cabin air filter). That said, today was a good day. They were friendly, not too pushy, did a decent job of cleaning, and they ACTUALLY checked all the fluids. I watched them like a hawk. Keep this up, and I will always take my car there. read more

The service at West Broad Street is professional and above and beyond. I always get my car serviced at this location. I stopped in to have a head light changed and the assistant manager Will, went above and beyond normal service. My drivers side wiper arm was bent. Will suggested that I order the wiper arm on-line and then bring it back to him to see what he could do. A week later I received the part and went back to the shop. However, my son was sleeping in the back seat. Will asked me to pull of to the side he popped the hood and installed my wiper arm so that I didn't have to wake my some. NOW THAT'S ABOVE AVERAGE SERVICE. Thank you Will for all your help and resources. Jiffy Lube needs to know they have professional, caring and compassionate team manager. Thank you Will. read more