Would NOT recommend, will not use them again. My ipod disappeared out of the glove compartment after they checked the cabin air filter. Although their invoice lists the names of all the employees who worked on the car and at which bay, the manager, Richard, would not follow up and help me find it. (It did not occur to me that anyone would go into the glove compartment when I was taking the car in for an oil change. But Jiffy Lube goes all out to find more to do at each visit.) I know I probably won't get my ipod back, but it is the principal of the matter..that you trust, and then you are taken advantage of. read more

Jiffy Lube told me my cabin filter was dirty while showing me what I believe is a filter out of a different car! Why do I think this? Because (unless they have a master key), Jiffy Lube has no way of getting to my cabin filter... since I provided only a valet key that does not unlock the glove compartment (through which one accesses the cabin filter). Bad business! And now I can't trust that they replaced my oil plug...or even changed my oil! read more

I love this Jiffy Lube. Great service (especially from Willie), kind and efficient.

They were quick and efficient when it was time to do my transmission fluid. Would definitely use them again!

I checked in and the gave the guy my keys. He hands me a paper and I had to give him all the info on my car. I have been going to jiffy lube for years and had never had to fill out any paper work, with the exception of services rendered for work and inspection. This place is a joke. read more

Terrible service. (NOTE: crew @ 8:30am on 10/26/2017.) POOR attitude. Drove to Jiffy location for much better service. Crew was courteous and fast. read more

This Jiffy Lube is HORRIBLE. STAY AWAY I went in two weekends ago to get my regular oil change service. My car was taken right away so I was pleased and thought it would be a quick easy stop. Unfortunately, that was not the case. They of course came out with more work that supposedly had to be done. I agreed to some of it, such as getting my coolant refilled, and was there for a rather extensive period of time. When the work was finally done, I was so happy to drive off and be on my way that I didn't notice my floors weren't vacuumed and the windows had not been cleaned (both part of their signature service) until I was well on my way and too tried to turn around. The next time I drove my car, it started smoking under the hood. I took it to a different very reputable mechanic and found out that my radiator was cracked! Jiffy Lube had topped off my coolant and failed to mention that all the fluid had immediately drained out of the crack. Their negligence put me at great danger and raised the potential for severe damage to my car. When I called and spoke to the manager Richard, he was extremely offensive and rude. He refused to acknowledge any negligence on their part and told lies to attempt to cover up what had actually happened. He told me a week ago that he would research the matter and get back to me but I have yet to hear any response... read more

I needed to prepare my truck for a drive to Alaska. FYI, if you ever plan to drive the Yukon Territory during winter, use synthetic oils/lubes: engine, differentials, transmission, transfer case. I ordered all fluids be exchanged for synthetic fluids and a serpentine belt replacement , my door was opened and I was directed to a room that had fresh coffee. The service was done quicky, ultimately too quickly. They told me synthetic fluid for my transfer case was not available, forgot the limited slip additive for my rear differential (when I brought my truck back the next day because of rear end shudder, and when they took out the fill plug of the rear differential one of their mechanics asked what's that smell? I immediately envisioned dying a slow death at 30 below sitting in a nice truck with a blown rear end). I was then told they were out of bulk synthetic fluid they use and that a mechanic had gone to NAPA to buy some. Were they out of it the day before. Fluid was added and I left, forgetting to get a document saying what they did and what fluid they put in. Ultimately I had lost confidence in the work performed so I took it to Hillside Toyota for an inspection. Jiffy Lube could not or would not tell me what fluid they used and it was decided I better have the rear differntial exchanged. Then I was told of course there is synthetic transfer case oil and it is recommended it be synthetic for Alaska, so Jiffy Lube Oil was replaced, again. Further inspection indicated a glazed serpentine belt; the belt was adjusted so now I have a brand new glazed sepentine belt. I have an extended warranty that requires all work done be done by professionals and it must be documented. It took me 7 conversations, probably 5 hours of my time, and a threat to go to small claims if they did not provide receipt of my visit to have the limited slip additive added; and then what they provided was a note, no business letterhead, and again no brand identification of the LSD fluid they added. The people here are friendly but my overall experience is one of anger and disgust and yes for all you gearheads, I should have known better read more

For 15 years when I drove up to a Jiffy Lube (Portland, Seattle, Berkley) and ask "what specials do you have today" every single place had an offer or coupon available. Everyplace except this one. Not so friendly "Bring a paper coupon or We mail coupons out"). I had to wait about 10 minutes for the little snarky guy to tell me this. Come on, a synthetic oil change and you can't give a customer the $10 off? Really? Well guess what, I'm not you customer today or ever. read more

Worst customer service ever. Waited for more than 2.5 hours to get my battery changed. Find another location, this place is a complete waste of time. read more

With "Jiffy Lube" becoming full service, they are anything but "jiffy". You can look like the next or second car only to find other cars parked near by moving ahead of you for more costly (and probably more profitable) services. Your assurances of "15 minute" will be much longer. If you've got time to kill in a smelly cramped waiting room with a portable air conditioner that smells moldy, you'll love it. read more

I got there at 8am and waited until 8:15 for them to open up before deciding to walk around the building to find one guy telling me they aren't open yet and can't help me until "closer to 9am".... Don't say you open at 8 if it's not actually till 9! read more

Terrible! Went in for an oil change. Shortly after my trip to Jiffy Lube my oil light started coming on and the car was making a terrible noise. Come to find out, they NEVER EVEN CHANGED THE OIL! Not only that but when I was checking out they made it seem like my car would fall apart without a new filter, new license plate light., etc....tried to up sale me on anything and everything! Will NEVER ever go back and would never recommend it to anyone. The folks working there acted like they'd rather be someplace else and could care less. I'm on the hunt for a shop that is owned by locals and care a little more. Love Lafayette but do not love Lafayette Jiffy Lube! read more

Avoid this place, they will rip you off. The oil change price for synthetic is more than the dealer. Reduculous. They do not have oil filters for Mazda and they would not reimburse me for going to the dealer to buy one. They overcharge for everything, 25 dollars for tire rotation, this is usually free or reasonable. They try to sell tou wipers and other unnecessary fluids at vast markups. This is a mill and there are many other better places including the dealer for an oil change. read more

Just showed up 20 minutes after opening time and no one was there. Opted not to wait. Didn't realize the hours posted were suggestions, not actually likely. read more

I used this place because it was close and convenient. little did I know these incompetent morons can't even complete a oil change. I just got my car back from my good mechanic and there was only a quart of oil in the engine. take your car here at your own risk. besides the piss pore quality you will have to deal with them trying to up-sell you on a bunch of crap your car doesn't need. read more

I clearly am a glutton for punishment. 2 times in the last 5 years I have gone to this JiffyLube and every time the result was that my engine light came on afterwards. I would go to the Toyota deAler to find out why, they would look at my car and tell me something was not put back right during the oil change. The 3rd and final time Toyota charged me $160 for the diagnostic. I took my invoice to JiffyLube who agreed they were at fault and they would reimburse me. That was 4 months ago and I have not been reimbursed. What a hassle. If you value your time and money do not take your car here. read more

I had my Lexus change oil. The mechanics forgot to put hose back on from the air filter. A week later, engine light, VSC and TracOff lights started appearing on dashboard. I googled this issue and found out it was the forgotten hose. Now I have to go to auto repair to reset the onboard computer which may cost more than I paid for the oil change. read more

Awful service. I waited over an hour (after being told it would be 15 minutes). No apologies, just rudeness. Don't go there.

I should have written this 10 years ago. Team Matthew..I"m grateful for the excellent service your Team has provided my entire family keeping us safe. Perhaps if customers did not walk in entitled and speak to them in a degrading manner their experiences would be different. People remember how you make the feel that will always affect their work performance. Thanks again for always taking care of us... read more

Been bringing both my cars here for 5 years. Lately, service has been going in the toilet. Most annoying is the usual attempt to up sell services these guys are not qualified to make. Big deal, just say no. Change my oil, top off fluids, thank you that is all I need. A year ago, upon "inspection" I was informed that my serpentine belt was cracked, and needed to be replaced. This was on a Saturday, and was headed to Big Sur on a camping trip. Why not, just go for it, why take a chance. Kept the belt, had it checked out by 2 trusted mechanics, and it was not cracked, and did not need replacement. Really, Guys? Last 2 times, brought in my Xterra for the oil change, drove right off into The City. Car was overheating by the time I got to the Bay Bridge. Pulled over, checked radiator fluid, and was nearly empty. Thank you Jiffy Lube... All points inspection? Horsesh*t. Two weeks later, brought in the Altima, was sold on the synthetic oil, at $35.00 dollars extra. Had a coupon, figured what the hell. I knew wind shield wiper fluid was out, and expected them to refill. Pulled out of the shop, checked the wiper fluid level... Empty. I don't write reviews on Yelp, but stopped in the next morning to speak the Manager, let him know what's up, and maybe keep an eye his guys? Did not give a shit.... What a surprise! Never again. read more

Ok, they were very quick getting my car in and out (but they also didn't have any other customers). These guys are just trying to take their customers to the cleaners. They did a hard sell on stuff I needed to get serviced on my card for a grand total near $300. My car is only 2 years old and was bought 6 months ago as a Toyota Certified Used Car (fully serviced). I think they have dirty air filters and transmission fluid that they show you to make you think you need stuff done. I went ahead and trusted them on the minimum of needed a new air filter. It was $45...I said I'll do it myself...it's just a few screws to put in and only costs $15 to buy. The guy said it's that price for the part alone, and since it's a new car, I went ahead and did it. That was a blatant lie! It's about $15. To top it all off, they didn't even take off my $5 coupon from the total $95 bill. They're ok if you're looking for a quickie, but keep your hand on your wallet while you're in there, or you'll leave feeling used and abused! read more

Oil change from hell. After successfully up-selling me on additional services beyond the oil change, they did not even start on my car for 20 minutes. There were no other cars in front of mine. While I sat wondering about the delay, three of the techs started yelling at each other; all the while huddled around my new car. And I mean cussing at each other with F-bombs and all. Another 30 minutes goes by and I finally get my car only to be told that they might not have gotten the air filter on securely. I also discovered that they changed the tire pressure to 32 on all 4 wheels when the manufacturer clearly states on the door inside that it should be 35. The franchise owner ignored my calls to address the horrible service. After 15 loyal years and thousands of $$$$, this is how they treat customers? Good riddance! I recommend Big-O for service - just down the road. read more

Honestly great location. The crew is down to earth and Matthew is awesome. Oil change and transmission fluid replacement on my hubby's car made us happy campers. Thanks guys!!! Go here, they're good. read more

Very efficient and quick service. The three employees I talked to were all very friendly. The cashier went quickly through all the available options for services but was not at all pushy when I turned down all the 'optional' services and went with a straight oil change. When I requested vacuuming of my seats as well as the floor, they did it without fuss. If you go online to the Jiffy Lube website, you can get a $5 off printable coupon. I will be going back. read more

I highly recommend this location. Jacob was very helpful and he was very informative. He had us in and out quickly. My mother and I went in because she felt like her oil needed to be topped off. Once Jacob checked the oil levels he informed her that her car was totally fine and her car is going to be good for a long time. I appreciate his honesty. We will defiantly be going to this location. Thank you Jacob! read more

Horrible over priced and bad service. They claimed to have provided all of these services for $50+ and didn't do much at all. I was overcharged. I will not recommend Jiffy Lube and will go back to where I do get the service and not over charged for BS. The fluids were not topped off for oil or others as claimed, for the windshield wiper fluid they put some water in it and didn't top it off either, what kind of windshield wiper fluid to you use? The Change Oil light was not reset. The windshield, nor windows were cleaned. It was not vacuumed and the gentleman said, "it's not a great vacuum", so I suggested they get a new one, so he responded, "oh it works fine see it's sucking up my shirt". read more

I got my oil changed on January 11th at Jiffy Lube Walnut Creek. Nothing was noted to be wrong with my car. On Friday, March 27th I went to Lafayette Jiffy Lube to get my oil changed. After a long wait, they said they were unable to to change my car's oil because it had a stripped oil filter and cracked oil pan. I found this information hard to believe because Walnut Creek said there was nothing wrong with my car at its last service. And I had never seen any oil drops in my parking spot prior to this visit. I feel like I would have known if there was a problem this big with my car. I called my dad to see what I should do next. He said that I need to have Jiffy Lube pay for the damages because they are reliable. When I mentioned my concerns to the manager of Lafayette (Matthew Domaoan) he became angry and unreasonable. He said that he didn't believe that I had ever went to the Walnut Creek location because I was never in the computer system. This makes me think that someone is trying to hide something or being dishonest. Luckily, I still have my receipt. He was unwilling to work out a solution and told me that I should come to the shop with a camera and take them to court and hung up on me. That is not my intent. I just want my car fixed properly, and to be treated with respect and honesty. I believe that because I am a very young woman, they think that they can pull something passed me and expect me not to know better, or do anything about it. I am certain that something is going on and I am holding them accountable for it. I wish I could give less than a one star rating for several reasons: 1. Jiffy Lube damaged my car 2. They are unwilling to work out a solution 3. Tried to intimate me by telling me to take them to court 4. Not being honest or treating me with respect I am left speechless with how I've been treated and with a damaged car. I regret coming to Jiffy Lube in the first place. I have had to learn the hard way not to trust every mechanical establishment. The only thing I can do now is to try to help other people bu strongly advising them not to risk their car's well being by taking them to quick stops like Jiffy Lube. Honestly, if you care about your car, just spend the extra money to take it to a dealership or someone trustworthy. It's not worth the potential damage Jiffy Lube may cause, or the way some Jiffy Lube representatives may treat you. read more

I went down to Jiffy Lube this morning for a oil change. No biggy. I asked the service person if he would be able to check the tire pressure because I got a message on my dashboard indicating under inflated tires. I asked the service person when I was paying the bill if the the air pressure had been checked. He assured me that it was. when I go into the car and started up I noted that the under inflated light was still illuminated. I went back inside and asked again if they had checked the pressure in the tires. I was told they had and the light would go out after driving a few miles and the sensor would reset. Drove about 40 miles and the light never went out. I pulled in to the local Chevron station and paid the 75 cent to pump free air. There is no way the people at Jiffy Lube checked the pressure. All the tires were under pressure. In addition the tire rims are dirty and it would have been impossible to remove the valve stem cap with out snugging some of the dirt off. I am a pretty easy going guy and certainty would have accepted an "I forgot" when I asked the service person if they had checked the tire air pressure. He lied to me... twice. I think I will go someplace else next time I need an oil change. read more