We have been taking our family 2011 Audi SUV for service/repairs to the owner John and his…read moremechanics for a few years now. John has always been very courteous and has given us an honest and fair assessment of the condition of our car. His prices are very reasonable as well. I've owned many cars over the years and have had many dealing with service centers. John's shop is the best I've been too. Highly recommended.

Hello!! Does anyone know how to get in touch with Hugo or John??? We are in need to talk to them...read more

I take my car to Master Tech for all mechanical repairs, routine service and body work. They are…read morethe best! Herbert, the owner, is a knowledgeable mechanic and has a skillful crew. He thoroughly explains the work to be done, any options and tries to find economical solutions. He's caring, professional and provides great customer service. Repairs When the mechanics repair something, it's fixed. I have never had to return. They are very skillful. They fixed a tricky problem with a headlight at a fraction of the cost others quoted. Honest Herbert is honest. He doesn't do unnecessary repairs. For example, Once I had a rattle whenever I started the car. He found a rock in the exhaust pipe and removed it. Body work I recently took my car in for some body work, The cost of the repairs was less than I expected. The car came back looking like new and the paint matched perfectly. Beautiful! I just want to say THANKS to Herbert and his crew and to recommend them highly! Rosann Taylor

Herbert was outstanding when diagnosing and fixing our 10 yr old Subaru. He was able to fix the…read morewheel bearings at the estimated price even though the rust and corrosion caused additional time and difficulty. The car runs much better. We will have Herbert do additional work to keep this older car running well. And his prices are very reasonable.

I have been going to this location for three years, but I've been going to Firestone for over a…read moredecade for my repair needs. For about two and a half of those years, I had very few issues and the staff was generally pleasant. Most of the problems have started within the last six months. Six months ago, I went in for an oil change and an alignment. This was a standard service. The first thing they did was try to upsell me on a new battery. I had replaced my battery one month prior. When I asked them to show me the battery readings, they refused. They also tried to upsell me on several fluids and a cabin filter replacement without showing me the condition of my current cabin filter. Before the service even began, I told them very clearly that I did not want to be sold anything and that I only wanted an oil change and an alignment. We went back and forth for five minutes before they finally gave me my keys back. Strike one. The next issue involved a TPMS sensor replacement. They quoted me $185 per sensor and told me over the phone that they would price match any competitor, guaranteeing they are the lowest price out there. I obtained a quote from Big Brand Tires for $103 per sensor. I called Firestone back and explained that I had a printed invoice showing the lower price. They refused to acknowledge that they had made this guarantee and told me the price was not negotiable. Strike two. Yesterday, I called to get a quote for an engine tune up. They put me on hold for twenty minutes. I called back and was told they were very busy, but that if I left my number they would call me back within half an hour that afternoon. I left my number and never received a call. Today, I called again for a quote. The person who answered said he needed to get the service manager and then put me on hold for nearly thirty minutes. Since I was already in El Segundo, I decided to drive to the shop while still on hold because this had become ridiculous. Two minutes before I arrived, the call dropped after sitting on hold for so long. When I walked into the shop, there was a single employee sitting behind the desk with no customers around him. He was not helping anyone and did not appear busy. I told him that I had been left on hold for nearly thirty minutes. He offered no apology and barely acknowledged the issue. He then spent ten minutes putting together an incomplete engine tune up quote that did not include all of the services I would likely need, clearly setting things up to upsell me later. To make matters worse, there was a sign posted in front of the computers that read, "The best experience begins on the phone." Based on my experience over two consecutive days, that statement is laughably ironic. Strike three. They are out. I am no longer willing to give Firestone any more of my money, and I have been their customer for over a decade. The only reason I may return is because I prepaid years ago for a lifetime alignment when I bought my car. If they attempt to upsell me during that visit, I will tell them to stop and give me my keys. If any other shop offers a comparable alignment program, I will never return to Firestone again. For the sake of encouraging better customer service, I strongly recommend that potential customers avoid Firestone, especially the Manhattan Beach location. Getting a car repaired is already an unpleasant experience, and this location seems determined to make it worse rather than better. 2/26 UPDATE JUST FOR KICKS: I was reached out to by the store manager, who offered really nothing more than apologies. No incentives. No reason for me to trust them as a service provider for my car. Although it was a friendly gesture, it didn't really remedy anything. I was basically offered the same thing from the BS "socialcare@bfrc.com" e-mail response to my Yelp review: "we are sorry for the inconvenience." They are really doing a good job of cementing my stance that I will not be using them again.

1 star for your bs $100-150 warranty that you try to force onto your customers without being able…read moreto explain even a little why customers don't have any choice in it. If it walks like a scam, talks like a scam, smells like a scam...well, you're probably inside of a Firestone. In the year of our Lord 2025 when the world is collapsing around us? In this year of our Lord you have the audacity to scheme against your customers this way? Just die.

NOT A SAFE SHOP I…read moreplaced an order to replace a tire and to do a tire rotation. Pittstop replaced the tire within 30 minutes of me dropping off my car but forgot that I had requested a tire rotation. Upon reminding them that I ordered a tire rotation, they completed that within an hour. As part of their tire rotation service, they filled the air of each tire. Within 30 minutes of driving away, my car detected that the psi (air pressure) for one of my tires was low and decreasing incrementally. I parked my car to attend an event for an hour and assumed that the psi reading was just a system error that would reset once I restarted my car. Upon restarting my car, the psi was lower and at a dangerous level (my car screen had a warning message advising me to park my car). I called Pittstop letting them know about this problem, that I could hear air leaking from one of the tires, and that I'm on my way back to the shop. In the 15-mile ride back to Pittstop, I had to stop at 2 gas stations to fill air in the tire for fear that it would fully deflate as I was driving the road. It was extremely dangerous and unnecessarily stressful. Upon arriving, they inspected the tire and realized that the pin for the tire was broken. I asked one of their mechanics how it was broken and they just said, "it just happens.... who knows?" They didn't accept any responsibility for failing to hear that air was leaking from that tire (which was obvious as soon as you removed the plastic cap) or checking whether the pin was broken or not. These are simple post-repair diagnostics a mechanic should do to protect the safety of their customers. I am extremely disappointed in my experience here -- particularly given how dangerous the situation could have been if I did not have a car that had technology to warn me when air pressure is dangerously low.

Pitt stop auto care saved the day. Brenda my advisor super friendly and professional. They stand by…read moretheir work also. Got a flat in my Tesla near lax. Luckily I found Pittstop. Not only they got my back on the road but I had some questions and concerns and they helped me all the way through the process. Because of this experience. I'll definitely be using them in the future for all services

I'm thankful for finding this auto repair shop in the area…read more August, is professional, knowledgeable, courteous, straight forward, kind, genuine, and friendly. Excellent quality of work. Prices are fair for both parties. Office is clean and welcoming. I highly recommend them!! Thank you so much to the whole team

Back in 2023, Kenny repaired an issue on my 2017 BMW X1 related to the shifter/selector mechanism…read more At the time, he mentioned it was something he'd been seeing more often and thought BMW might eventually acknowledge and cover. Nearly three years later, I received a letter from BMW extending the warranty for that exact issue. What followed was a long and pretty frustrating reimbursement process with BMW corporate. They kept asking for additional documentation and clarification from both me and the place that performed the repair. Even though I hadn't been back to Auto Werkstatt since the repair was done years ago, Kenny was kind enough to help me work through it. He pulled invoice copies, provided additional details, and sent information directly to BMW whenever they requested it. After many months of waiting, I finally received the reimbursement check, IN FULL. So while this review isn't specifically about the repair/work itself, I hope it says a lot about a shop that stands behind its work and its customers years later. Thanks again, Kenny and team.

Wasn't the first time I'd been there and won't be the last. Randy is great!…read moreHe takes the time to find out what the problem is, and fixes it!, ( and at a reasonable price.) Thanks for the great service!

This was my first time taking my vintage beetle in to Randy. He is very pleasant and the car runs…read morelike a champ! Thank you Randy ( and Dana)

Not only do these guys do great work, they are extremely helpful and kind!!…read more I had a tire losing air and unknowingly called 6 minutes before closing. The gentleman who answered (I believe his name was Allan) said I could come over and he would still help me. Awesome people!!!

If I could give more than 5 stars, I absolutely would…read more I brought my 2005 Land Rover into Globe Tire in Hermosa Beach expecting a headache--because let's be honest, nothing about working on that vehicle is simple. Not only were all four of my tires in rough shape, but I was also dealing with a serious axle issue. Most places would've either overcharged, taken forever, or flat-out turned me away. Not these guys. The team at Globe Tire handled everything flawlessly. They fixed all four tires, repaired the axle (which is no small task on a Land Rover), and went the extra mile by using balancing beads to ensure everything was riding smooth and properly balanced. They also dialed in the alignment perfectly--my car honestly drives better now than it has in years. What really stood out, though, was the customer service. Everyone there was incredibly friendly, honest, and easy to talk to. They kept me in the loop the entire time with clear communication, no surprises, and zero pressure. It's rare to find a shop that combines this level of technical skill with such genuine customer care. If you're looking for a trustworthy, knowledgeable, and all-around solid tire shop, Globe Tire is the place to go. I won't be taking my car anywhere else. Highly recommend!

I brought my 2020 Mazda here for its 60k-mile service and oil change. Having just moved to the…read morearea, I didn't know where to go, so I trusted the Yelp reviews and brought my car here. Thank God I did! Joe is very honest, straightforward, and the pricing is very reasonable. I am incredibly happy with the service and I will absolutely be back. Thank you, Joe!

Very honest place. Gave me his time, did test run with me to diagnose issue, looked under my car…read moretold me issue is a loose part not mechanical and sent me off. Honest car shops that I trust are hard to come by. He was very straight to the point