R&M Performance is hands down the best shop in Illinois…read more Honesty, integrity, and transparency are what I value most in the people I do business with--and Rei and Mark truly embody all of these qualities. From the beginning, Rei set the tone by reviewing my project thoroughly, being upfront about costs, and even asking follow-up questions to make sure his team could deliver the work at the highest standard. That professionalism was my first green flag. Mark handled the work on my car and went above and beyond my request. I asked for before-and-after photos to help me track carbon buildup for future maintenance, and not only did he deliver, he provided even more detail than expected. The results spoke for themselves: No more idling during cold starts, City MPG improved from 24-26 to 30-32, when I first bought the car off the showroom floor I was so impressed with the quality and transparency that I immediately scheduled additional maintenance and performance upgrades. It's worth noting that I drive from Libertyville to Palatine--often during rush hour--because the service, professionalism, and results at R&M Performance are far beyond anything else I've experienced. The distance and traffic are never a concern when I know my car is in such capable hands. The service was so good, I even brought in my wife's car. That alone should tell you everything. If you are looking for quality, professionalism, honesty, and reliability, I HIGHLY recommend R&M Performance.

These guys were amazing! The price was extremely reasonable especially compared to the dealership…read more I went in that morning, they ordered parts, and finished the job all in a few hours. They were super communicative before during and after the job. Would highly recommend!

One day, my dashboard suddenly started flashing the brake warning light. I found this shop on Yelp…read morenear my job and gave them a call to see if they could take a look at my car. They checked my car, gave me a quote and provided feedback regarding what the car actually needs. I spoke to my brother and went to another repair shop where they priced it much higher. So the following few days I called back to bring in my car for service. Craig reassured me that the brakes were not issue but other issues would be the issue and make the car unsafe to drive. They were kind enough to lend me a loaner car for the weekend, and to my surprise, I got a call Friday evening that my car was ready for a pick up! The whole team was super friendly, it's a family owned business and it shows. They have me a clear itemized breakdown of everything that needed work, no pressure or upselling and were very accommodating throughout the process. Overall it was a smooth experience, and I look forward to coming back when needed!

Excellent work by this establishment. I would recommend this repair company to anyone in need of…read moreauto repairs. They are very nice people too.

Diagnosed the problem with my AC and oil leak with great efficiency and reasonable pricing. They…read morealso gave me a lift to my home and back. Great service! Would recommend!

I've been a customer for 20 years. I recently received an email about their new "quick" oil change…read more Drive in, no appointment necessay, and get an quick oil change. When I arrived I was told that no one knew about the new survive and the manager was out. I e-mailed him and asked about the new service and why his staff was clueless and included a copy of the e-mail...two days later and still no response. They have a corporate office but no e-mail address or phone number. It seems no one cares.

What a wonderful place to do business. They are thorough and efficient. I am confident my car got…read morethe best possible service at a reasonable price.

Wonderful experience. Got my air con working after the dealer didn't, and gave me an honest opinion…read moreon some oil leaks the dealer claimed were critical (which they weren't, and found that a leak they identified didn't actually exist). Very fair pricing and a pleasure to work with. My new repair shop. Thanks to Jeff and his crew!

Long story long, but this is just a detailed review of an amazing experience I recently had with…read moreBusse Automotive, and the work done by Mark, Chad, Kyle etc. My 2010 G37x needed an oil change, so I brought it in for that. Later that day they recommended rear brakes to be done because they were at 15% life, which I said let's go ahead and do. Later that same day they said that my front sway bar links could potentially be replaced if I wanted and that it *might* resolve a rattling noise that my car was making. For years my car had a slight rattle when idling so I figured let's go ahead and do that too for ~$500 they said it would cost. The next day I got my car back from them and all seemed fine initially. But when I took it on its first trip of real distance, I noticed things happening with it that weren't previously happening: the front suspension was very noisy, large pop noises were coming from the front of the car often, and the ride quality had massively degraded. At this point, I was pretty mad to put it nicely. It was disappointing to have done an "elective" repair to my car with the sway bar links and suddenly felt like my car was heavily affected in a negative way. Next week I reached out to them after not seeing any of the issues get better (and I would say they got worse) and they said bring the car in and we'll make it right for you, which, spoiler ... they absolutely seem to have done for me. I brought my car in Thursday morning, and later that day Chad called me saying they immediately found one issue with the sway bar link installation that would be fixed. But that the other issues still needed to be investigated. They ended up ordering parts for the car to address various side effects of the work that was done. I was given a loan through this entire process (Thursday - Tuesday) and Tuesday they said come on by the car should be ready. They did quite a bit of work for me on the car during that time frame, because Kyle said they were having a hard time tracking down the actual cause of the popping sound. But, regardless of that, the effort they went through the "make it right" and give me my car back in excellent condition was truly amazing and I might never see this level of customer service again in my life from any other business. Major props for how they handled this and I can't say thanks enough. So far, so good with the car since I got it back from them. Fingers crossed it stays that way.

I have seen my family members use Busse Automotive since I have had a learner's permit and I have…read morebeen driving for quite some time now. I respect the no weekend hours thing for the employees to have work-life balance, that just means you have to think ahead when scheduling your oil changes, no biggie! The only time I was disappointed by that schedule was when I got a nail in my tire and had to take it somewhere else to get patched up. I appreciate that when I go for my oil changes, they also check the tires, brakes, etc. to make sure that the car is safe. In an "emergency," when my battery light popped on, they squeezed me into their busy schedule and let me borrow a car to get my daughter to and from school. Outside of the exemplary service, I appreciate how Busse is involved in the community. There is always a thank you note hanging on their wall and I know from my daughter's activities that they put money back into the community by sponsoring. I trust Busse with my car. I trust that they are doing what needs to be done to keep the car safe and not have me spend money. One piece needed to be replaced before the warranty on the work was expired and it was fixed in a jiffy at no additional cost to me. They always explain to me what is going on and always answer my questions patiently. As my daughter gets closer to the age of driving and cars, I look forward to her being the 3rd generation that utilizes their shop!

I have looked far and wide for a trustworthy and reliable mechanic to service my European vehicle…read more Many places I called informed me that they would not and or could not work on my car until I called Real Autohaus. Michael, my advisor was helpful, kind, and honest with the work needed to be done. Fernando, my service technician took great care of my car and provided needed feedback. I have found the folks who I trust with my vehicle and if you want great pricing, honest work, with great customer service, this is the place you want to go to.

Shady experience. Called after seeing advertised price of $1900 for fuel pump and fuel tank…read more(damaged by acorn tire). They said that price is ballpark. After I sent them documents from ford which showed ford's price. The price skyrocketed to around $3800. They said it needs way more work. It did not need any more work; it was the same fuel pump and tank that he quoted the original price for. Obviously, I did not take car there. Be careful who you trust!

My old battery died on a Saturday morning Ace Tech was able to get my car in within an hour and…read morethey were extremely responsive texting me with updates. Their prices are fair and I was happy to get back on the road within a few hours. I'm glad to have them close to home.

My daughter lives In Chicago and has trusted Tony and his business with her car repair for years…read more He has called me when something is serious so I know and we discuss. I live in Arizona and have confidence in Tony and his business that he is taking care of her car and fixes what needs fixing at fair prices. Thanks for being such a good business.

Took my car here based on recommendations from my car buddies…read more I wanted an oil change and it was easy to make an appointment. You call for a day and then drop the car the night before or show up in the morning and check in. They verified the oil change and asked if I needed additional service. I asked them to take a look and let me know as I didn't think it did. The staff is really friendly and welcoming. The service was very affordable and the quality and care they put into their work is tremendous. When they called to inform me my car was ready, they validated that no other work needed to be done. But if I wanted to 30K service I could. I decided to pass and doing it next month. They didn't push the services and to call them for an appointment when ready. Lastly, the waiting room has very comfortable theater style seating and a small cafe bar. I'm going to bring all my cars here for future services. Thanks!

Have been going here for years and dropped off our son's new car to be looked over. Needed an oil…read morechange and some other work done. Picked up the car and did not get to far without it smoking. The oil cap was not put on leaving the oil to go all over the engine, exhaust pipes and drained on our driveway. We have been loyal customers here for many years, which makes this experience especially disappointing. We brought in our son's new car for a routine inspection, including an oil change and additional work. Shortly after picking up the vehicle, it began smoking. When my husband later opened the hood, oil splashed into his eye, which was extremely concerning and unsafe. He discovered the oil cap had not been replaced, causing oil to spray throughout the engine, onto the exhaust, and all over our driveway. When we contacted the shop, we were told that if the car was returned before noon, it would be inspected and we would receive a call. We never received that call. Because of this error, we were without a vehicle for two days and had to rearrange work and school schedules, including taking time off work. Ultimately, the only action taken was cleaning the oil spill and refilling the oil. There was no follow-up communication, no apology, and no offer of reimbursement or compensation for the inconvenience and disruption caused. Given our long history with this business, we are very surprised and disappointed by the lack of responsibility, communication, and customer care shown in handling this situation. This was once our go-to place, and this experience has significantly changed our confidence in their service.

Initially posted 3 star because an issue I thought should have been addressed on prior visit. Was…read morecontacted by Mike to make it right. He addressed my concern to my satisfaction and I can revise my rating to 5 star.

My heater stopped working and all three estimates I received were multiple thousands of dollars…read more But Casey's said they might be able to get to the blender door without taking the dash all the way apart. They were successful & saved me thousands! Great service.

Used for PPI. Responsive, pleasant, thorough onsite inspection. Took plenty of time for the…read moreinspection, and explained all issues sound clearly. Excellent summary report produced. Recommend!

Z did an AMAZING job with a last minute pre-purchase inspection I needed for a car I was buying…read morefrom out of state. He went above and beyond to help me understand the condition of the vehicle. The report that came with the inspection was super easy to read and is something I can easily reference down the road. Can't recommend Grease Nomads enough!