Wow! So fast! I thought it would take an hour to get my oil changed but it was like 10 minutes! They also changed my filter, filled up my tires, and did a whole engine check. Always had good experiences here, but this most recent time (yesterday) was record breaking! read more

One expects persistent up-selling at all Jiffy Lubes, as it's their business model, but usually you get decent customer service even if you pass on the extras. An employee here overcharged me, and when I went back to have the charge reversed, the manager refused to reimburse the tax on the overcharge. When I asked why, he said to the employee, "Tell him why," and walked away. Of course, the employee had no idea why. There are plenty of Jiffy Lubes around. Why go to one where the manager is a jerk? read more

Awesome service by David, Jose & Juan hidding under the bay (hahaha). Service was friendly, quick and completed. Great team!!! You have to come and experience it for your yourself!! read more

I came here to get an oil change and David assisted me and also informed me of what other things I needed to do future wise so that I could be aware of them so my car keeps running smoothly. The whole staff there was amazing they even vacuumed my carpets and put air in my tires ! The customer service will definitely have me coming back here as a regular client read more

Enjoy coming here, the only place I come to for an oil change! Great customer service, and the wait isn't long at all, they get in, get the job done, and send you on your way!! read more

My car's battery died last week and AAA didn't have the right one to replace it. So after they jump started my car, I drove straight to Jiffy Lube. During my last oil change, the serviceman had mentioned it needed to be replaced. So I knew Jiffy Lube would be able to help. In 30 minutes, I had a new battery and I had them change my car's oil while I was there. I was delighted and completely satisfied. It's so great to have a problem like that solved so quickly and efficiently! Thanks to David for his kindness and help! read more

Excellent service. Super-thorough and quick. Very friendly too, especially David, who was awesome. I had a great experience going here.

I would give a better rating for service except it took almost a half hour for a 10 minute oil change. $111 for a synthetic change with the cheapest oil made? Then the tech tried to tell me I needed an extra quart over their regular amount. Total lie! I've changed my own oil and had it changed by others also and they never said I needed an extra quart. It's bad enough to charge more than double any place else I've ever had it changed, then try to charge extra for nothing!! Never going back here again! I was the only one in the center so everyone was working on my truck. This is the place at 1420 E. Walnut in Pasadena! read more

Quick and easy, friendly service. I take my Camry here regularly. They offer Yelp discounts.

Richard the manager runs a tight ship. Impressed by the full crew and service. They are on IT!

Super nice guys! Recommend coming here! Answered all of my random questions :) not pushy or anything!

Eric and team were very nice and very thorough. We've been bringing our cars here for years and will continue to do so!

This location has excellent customer service. When I got there Jose Gonzales greeted me well. He explained the whole process of my oil change very detailed. I will be back to this location soon. read more

david was so proffesional thanks for your help knows how to talk to people really friendly great customer service beyond 5 star thanks once again read more

I had been in need of a few minor things done to my car and I stopped in on a budget. They got everything done quick and for a fair price. They even vacuumed the car during my oil change. I'll definitely be back read more

Great team of courteous and helpful staff. They explained everything and made me feel comfortable. They're quick and go above and beyond.

Normally these places use temporary paper floor mats when servicing your car. For some reason, this Jiffy Lube did not use them for my car and I was left with a huge, thick oil streak embedded in my driver's side floor mat. Pretty careless I must say. read more

I will only go to this Jiffy Lube for an oil change...and it is not even the closest one to me, I just had such a good experience the first time I went that I drive out of my way to come here. I have had bad experiences at other quickie oil change places such as the EZ Lube in Glendale (similar to Don M.'s below, but that is a whole long story... but NEVER go there!!). Anyhow, this Jiffy Lube always does a great job, and most importantly they don't pressure you for overpriced, unneeded filters etc., which is my main complaint when it comes to these kind of places. If you tell them you don't want it they don't pull out the barely used filter and try to pressure you into it. The staff is always friendly, or at least down to business which is fine by me, I don't need to stand around and chat, I want to get in and out as quick as possible. This place does a great job, even if it looks like there is going to be a long wait, you rarely have to wait as long as you think it's going to be. I deducted a star because when they wiped my windshield they must have used a dirty rag, it just kind of smeared the dirt...I would rather they not even try if they are not going to do a decent job. Overall though, highly recommended! If you have had bad experiences at other shops, try this one...I think you will be happy you did. read more

This place put the wrong air filter in my daughters car. I had read a review about them ripping people off and I stupidly went there anyway because of convenience. When i returned to tell them that they had put in the wrong air filter they acted like I was trying to pull something over on them. At first they couldn't find the right filter and then they finally found it. No sorry we screwed up or finacial reimbursement for taking up my time- no thank you or anything. These guys are not only stupid but they are rude! How are they in business? I will not being going back that is for sure! Richard S. Pasadena read more

I used to pretty much hate Jiffy Lube because of their deceptive make-a-buck practices, but I recently went there and they don't seem to do that stuff anymore. All I want is a quick and painless oil change and level check for a fair price, and now, that's what they do. In the past, they would tell you you should change your oil every 2,500 miles, which is patently ridiculous, and they would stick a little sticker on your windshield to remind you of that mileage. My car manual tells me 7,500 mi intervals. Well, they still give you the sticker, but they actually ask you how many miles you want to allow before your next change. Yay. Next, they used to tell you to change your air filter if had the slightest amount of dust on it. Every dingle dang time. Also ridiculous, an air filter can easily go 25,000 mi in a nice clean city like this. They don't do that anymore either. Now about that sticker - I told them 7,500 miles but it came out something odd, I think the cashier just made an honest mistake entering the numbers. If we go there again and they keep up the good work, they can earn a 5th star. read more

Drove right in even though the place was super busy. Exited as directed and was attended to right away. The kind service tech pointed me towatds the cool waiting room, which was a plus since it still is summertime in LA and hot out! The girl at the service counter helped quickly with my service right up. So far, so good timewise and I will teturn for my next oil change as always. read more

I always choose this location due to their wonderful costumer service, quick oil changes and reasonable prices. My last visit I was greeted as soon as I drove up and was lead to the waiting room a few minutes later I was greeted by Lance who went over oil opinions without trying up sale which I really appreciate. Fifteen minutes later I was done and on the road. This place is great! Thanks guys! read more

This jiffy lube is amazing. I have been to other locations- where people can be pushy and make me feel like I don't know anything about cars. At this location ALL of the people are friendly and NOT pushy at all. They politely make suggestions that your car might need, and explain in detail what the service is. I do not know much about cars so I always want to know what it does and if it is really necessary. The oil change itself was very quick. I love how they take the time to put air in my tires, wash my windows, and vacuum the inside of my car. The service worker that I had today was Mark, and he was super friendly and professional. I would highly recommend this facility. It was also very reasonably priced. read more

The service was excellent. David and his crew were very professional and fair. The lobby was clean and the complimentary water was ice cold. David explained everything thoroughly until I had a complete understanding of all the services that were going to be done. Nice work! My car runs like a charm. The prices are great too. Go see David and his crew . I highly recommend this store. read more

Fast friendly service and they showed me exactly what is needed under the hood without trying to sell me on everything and gave me honest opinions. read more

Jose really helped me out today. I was in a hurry and his service was fast, efficent and curtious. He had some reasonable recommendations but was not pushy. I will definitely be back. The bathrooms we're spottless and well stocked. Awesome service. Thank you! read more

As a first timer, my experience at this Jiffy Lube location was awesome. Great costumer service! They took me in as soon as I arrived and got to work (fast service). I can see myself returning in the future! read more

While service here was fast and courteous, I won't be back. The other customer there when I was asked how much oil needed to be replaced in his car (he knew it was leaking). The answer came back that they replaced almost ALL his oil! (Really, he had to ask for that info? Shouldn't that be important enough to pass on to the customer?) That, coupled with the fact that they guy at the counter tried to pull me into a conversation about politics (I'm just here to get my oil changed, don't need to start an argument with a stranger!) will keep me away from this location. read more

I was pleasantly surprised with my service today! David was very friendly and explained everything to me, and Dennis and Dionicio worked on my car. They changed my oil, topped off all other fluids, put air in my tires, and even vacuumed my floors! All for just under $70 with a $10 discount! They were incredibly fast, friendly, and informative. Wonderful experience! read more

Overall great customer service. The staff was very courteous and I appreciate the new closing hours

The service was excellent and the price was good! Also the location is nice and all of the guys there were friendly :) They changed engine oil really quickly so I didn't wait for it long time. I will come here when I need to change oil in the future bbb! read more

This place is great. They started working on my car as soon as I pulled in. They had our oil changed in 20 min. The technician then explained that they had checked a bunch of different things like fluid levels and wipers and what they had fixed. He was really clear but quick. It was really nice. I will definitely be coming back here. read more

I have been coming to this jiffy lube for 10yrs and it was out of convenience, the service was average at best. The last year I have serviced both cars here and had nothing but the best service. I don't what they changed but this new crew is all about customer service. I feel safe here. David was very helpful and made sure everything was done completely and correctly. Good job read more

I have to say everytime I come to Jiffy Lube it's always a pleasant experience. Staff are always helpful and very friendly . I always get a deal and the service is fast I'm never disappointed I will never go anywhere else. Definitely the perfect place if need of fast good service especially on a lunch break. read more

very dishonest. I went there last month. The guy convinced me to change the air filter too. I changed it because I was rushing to go on a trip and did not want to risk it. I kept the air filter to check it later with my trusted mechanic. It was way far from what jiffy Lube told me. could work at least 5k more miles read more

Excellent service by Richard!! Honored by wrong coupon as well as gave me a discount on additional services I needed!! Will definitely return and recommend!! Thanks!! read more

Very fast service. Fastest oil change I've had. Richard was very nice and helpful didn't pressure me but let me know what was needed on my car for service read more

I was prepping for a road trip and didn't want to do a full inspection my self so went to jiffy lube they said they would prep me for my trip I paid and was going over the receipt and noticed that is said filled washer fluid and checked it 2 times well I removed fluid container so I climbed under car and noticed oil filter that was dmged when I couldn't get it off so I checked oil it was 2 quarts low and blacker then black I went in to maneger to explain the problem and he said my car burnt 2 quarts of oil from bay to parking lot and that's why it is so black and its my fault for tricking them on washer fluid I insisted for a refund and they called Pasadena police and I was told to leave the property it was a civil matter never go to this jiffy lube conmen liars and thieves read more

Wow! That's the word that comes to mind from my visit at Jiffy Lube. I went in not sure of what type of oil change to get but the customer service representative, Richard, helped me out a great deal. He was honest about his recommendations and I felt no pressure to buy services I didn't want. I was in and out in a Jiffy!! The whole process took 20 minutes, tops!!! read more

I had to do a a 10K service for my new car and I was thought I would save some money and some time. Yeah right! I went to Jiffy Lube and got a regular oil change. The 30 minute oil change ended up being over an hour! and of course they try to "up sell" you, so I went for it. I changed my A/C cabin filter after they told me they would give me $10 off the price. So after they are done I pay my bill with my debit card (or course they don't show you the charges before you pay) they overcharged me! They didn't give me the $10's off! Then they try to give me a coupon. Yeah right! Just give me my money! So they end up giving giving me a refund on my card instead of giving me $10 cash. So now, I have to run my card again which means that I don't have access to my money because I have to wait for the refund to go through. So I use another CC and say f*ck it. I just want to leave. So when I get in my car there is a big fat oily boot print on my brand new floor mats. Great! I was trying to save money and its going to end up costing me more. I should have just went to the dealership. No more Jiffy Lube for me. These guys suck and they weren't very nice to boot. If you choose to go to Jiffy Lube, do not go to this one!!!!!!!!!! read more