First off, most everyone was more than nice to deal with. Synthetic oil change for a v6 motor, 79.99. Seems a bit expensive. When I checked in my vehicle, I was very clear. I only wanted a standard oil change, with nothing extra. When it was time to pay, I asked for a breakdown of the bill. I don't usually split hairs with a bill, but I wanted to know why it cost $80 to change my oil. I was told I was paying for a signature package that cost $10 extra, which allows me to get fluid top offs between oil changes. VS. a basic service where you just pay for the oil change. I drive a newer car, not requiring 'fluid top offs'. My beef is that I asked for a no frills oil change, and I was by default, without being asked up sold to a more expensive signature package. IMO... it's not a great business practice. I'll give my business to someone else next time. read more

First Time getting Oil Change here, they are friendly and have fair prices. If you check in and use the coupons that's even better. Will definitely come back, easy experience and air conditioning waiting rooms with TV! read more

Simple oil and filter change. Took an hour and fifteen minutes. Two cars that came in after me were serviced before mine was. Bad attitudes, bad service. My worst experience at a Jiffy Lube in 20 years. This one sucks! Stay away! Try the one in Arcadia or the one on Colorado. read more

I normally go to the jiffy lube in Arcadia and I always have a pleasant experience with my oil changed. I decided to stop at this jiffy lube because it is right next to my work. I dropped my car off at 9am for an oil change and all the guy asked me was for my name and number. Didn't bother to ask about the type of oil I wanted, and just took my keys and walked inside. I get a call an hour later and he told me that my transmission fluid needed to be changed for $150.00 due to my mileage. Mind you that I had just boughten my car not too long ago and barely put any miles on it. I corrected him and told him that I had just boughten my car and he just told me I had to check with them about my fluids. He tried to scam me for my money when nothing was needed? On a side note I drove my car back and he didn't even bother putting a mileage sticker on my car and didn't even talk to me about when I needed to come back. Definitely not coming back here again read more

The workers/guys here were kind, friendly, helpful and professional. They had a fast turn around of 20 minutes for an oil change. I highly recommend this Jiffy Lube. read more

These people are TOTAL crooks! If you don't buy the extra crap they try to ram down your throat, THEY VANDALIZE YOUR CAR!!!!! The 1st time it happened was back in 2011 on my old Honda Accord. Somehow I got a hole in my oil pan and didn't make the connection. The 2nd time in 2012, after an oil change and another refusal for extra services, my radiator cap disappeared and my heat sensor was disconnected (it overheated). Surprisingly, I STILL didn't make the connection because my car was old and I thought it just went with the territory. But when yesterday on my BRAND NEW Ford Fusion SLE, I had a flat 5 mins after leaving their establishment, my light bulb went off. So I called AAA, had a donut put on and went straight to my dealer. Sure enough, I didn't have a hole in my tire, the worker discovered that the valve stem was damaged! WTF!!!!! And this is AFTER they checked the air pressure during the oil change. So explain to me how did that happen? On top of that, my car is computerized to notify me RIGHT ON THE DASHBOARD if I have low tire pressure, or a light is out, how many miles until I'm empty, etc. Therefore I would have known if this had happened PRIOR to me going to Jiffy Lube. Of course when I went back to confront them, they denied everything. DO NOT GO TO THIS LOCATION!!!!! They're all a bunch of sadistic thugs who will f*ck up your car if you don't buy extra services. But if you still choose to go, you better know EXACTLY what shape your car is in. Or be prepared to pony up some extra dough for the extortion......I mean extra services.....they're going to try and sell you. read more

Came in at a good time they took my car right away. Overall good customer service.. took care of my car..all the guys are awesome no complaints read more

David helped me fix my brake light switch on my 2000 Honda Accord which was killing my battery. I fixed it with his recommendation of getting a $25 part at Autozone. I didn't have to pay Jiffy Lube even though I am a long time customer. Great service! read more

Went for a simple oil change. I was completely out of window washer fluid so as I was leaving I tried washing my windows. There was no fluid even though the paperwork said they had topped it off. They front desk guy apologized and when I said now I didn't trust what else wasn't done he brought the car back so he could double check everything. This is why the place didn't get one star. But I will never go there again. They lied. Maybe everyone lies but they were caught. read more

Great service and quick turn around. David is really awesome!! Friendly, attentive and happy to help.

Did a great and quick job on my oil change, and cut me an extra deal when I checked in on yelp. Thanks guys!

I was gives a quote of $89 for an oil change when I drove in. The price was raised to $130 and I was told that the original quote only coved 5 quarts or oil. I asked for the full price when I pulled in. Total ripoff. I never paid more than $100 for an oil change, which included a car wash. I would never recommend or use them again. I overheard a customer complaining they just had an oil change and their oil light went on going home. They didn't install the oil filter correctly and the oil leaked out, destroying their engine. read more

Had pleasure coming to this shop where 5 mins away from my house. Eric is very helpful and friendly. Did oil change and get done by 15 mins. Will definitely come again. read more

Great Service. Recommend it to anyone. Everyone is super friendly, welcoming clean place. They know what they are doing.

Typical jiffy lube staff. No smiles, only condescension and oily egos. I'm essentially and ASE certified mechanic, yet I took my low-ground clearance car here (for their underground service bays) for help removing a gearbox fill-plug (an easy task, I just couldn't get under the car enough on my ramps to get enough leverage on the bolt). I explained the issue but they all looked like deer in headlights. They said they would do it for a $30 labor charge. Mind you, this is no different labor than an engine oil change (just gearbox oil instead) and i already had the oil, but I said ok anyway. They drove the car in quickly, not even thinking about clearance issues, luckily it cleared. The oil-change 'mechanic' underground immediately said the bolt was stripped and they couldn't get it off. I know for a fact is wasn't stripped because I had my hands on it 20 minutes prior. It was a square bolt instead of hex (which I told them, as well as what size it was) but they didn't seem to listen well. Anyway, I took my car to my trustworthy mechanic in echo park and he had it done in no time. I always advise people to steer clear of jiffy lube style scam artists, but I thought I'd give it a shot. Nope. I worked at an auto parts store for years who had a close account with jiffy lube. By their own admission, they are instructed to oversell you for pure profit and nothing else. It's literally a slippery hole in the ground trap! Don't fall in it... read more

I've been bringing my trucks here over the last five years. It's prompt and cordial service. Very thorough in their service and conveniently located in my neighborhood. read more

Fast, friendly, and knowledgeable service. If you go on a weekday you can get in and out in less then half an hour. I would recommend this location if you live in Pasadena. read more

Waste of time. They have a giant banner saying we price match & accept competitor coupons. I see this banner, pull in, and was told a regular oil change is $45 (I looked around to make sure I wasn't at the dealership). I tell the guy I have an appointment at another local chain location in 2 hours for a $20 oil change. He just says we can't do $20, so I left. If you can't match a LOCAL competitor that advertises this price on their website without any coupons or promos then take the banner down. You DO NOT price match. read more

This place is awful, dishonest, and a rip off. the guy charged me 30 dollars in labor for a basic oil change... Ended up costing over 100 dollars for an oil change, even with the 15 dollar off coupon I had, it's never been more than 70. I caught one of the workers in a lie early on in the process. They also must have done something to my battery because my radio was reset afterwards and my car was making a strange chirping sound that had never existed before the visit. Had to immediately go to the dealership to fix it and ended up costing me hours on my day off. All for a simple routine oil change. SHEISTY sleazy and unprofessional staff. I plan on complaining directly to the owner soon. PS this is my first and only yelp review, because it truly was THAT bad. read more

Jesus was extremely helpful! The service was great, fast and friendly. This is my second time at this location and I will definitely continue coming back for my oil changes! read more

Great & fast service with extremely helpful staff. Definitely recommend over other jiffylubes in the surrounding area.

Do NOT take your car here! I just tried to get my car serviced with a basic oil change. As I watched the guy (who turned out to be the manager) start the service on my car, he used tools to try and pull the latch to open the hood of my car. He then came inside and told me the latch to get the hood open was broken and because of that they could not service my car. Now mind you, I opened the hood of my car 3 days ago to check my oil with the latch being fully intact - that's how I ended up there in the first place. When I questioned the guy he simply stated it was broken when he got to it which I know for a fact is not true. He suggested I take it to a body shop and that was about it. No referral, no offer for a free oil change (since he broke the latch), nothing. When I insisted they pay for the repairs since they broke the latch he essentially said it was not his problem since it was broken already even though I saw him jam his tool under my hood and yank on the latch. Thankfully, the kind guys at Zoom Autobody and few doors down help me open my hood and suggested I go next door to Garbiel's Automotive. Both places were wonderful in helping me out! Go to Gabriel's instead for better service! I will not be returning to this Jiffy Lube ever again. read more

Sergio welcomed me without any complaints even though I arrived close to closing time, was very polite and had excellent customer service! I will definitely be coming back and requesting Sergio! read more

Great customer service here and very fast. Got helped by Vartan who got me in and out with great service

This location always takes good care of my car. No bullsh** up-sales. In and out at a great price. No hassle.

Fastest oil change I've ever had! Was in and out within 20 minutes, which is awesome because I'm traveling with an 18 month old whose fondness for sitting in one place is very limited. Sergio was very friendly and thorough, and took great care of us! Will be back for my next oil change! read more

These guys are GREAT greeters!! They took care of my car ASAP, recommended great products and worked fast. Definitely will recommend this team to others. read more

Prepare yourself for a hard up-sell upon arrival and continuously thereafter as they service the vehicle. Double check your oil and fluids before leaving to make sure they are topped off. read more

This place is so great! The staff is helpful. Ask for Nick, he's really explanatory and tells you what's best for your car. He doesn't try to upsell you and doesn't offer things I don't need. He is honest and gets straight to the point. The rest is the staff is great! I always see them working really hard, trying to finish as fast as they can even when they are busy. Great place for a quick and minor service, don't expect them to fix all of your buckets problems. read more

Pasadena Jiffy Lube on Walnut and Hill in Pasadena is the WORSE. If you're a woman going alone FELIX is sure to try to beat you out of your money. He tried to sell me on a oil change for $100+ - insisted that its the only thing my car will take. I even heard him lying to the woman behind me in line. Heck, Honda of Pasadena only charges me $34.95 (and they wash my car). I only dropped by Jiffy Lube because I received a coupon and wanted to try them. NEVER AGAIN!!! read more

They asked me to push this button that button, open this door that door, while they performed the checking, the question is: were they checking the car or was I checking (or helping them) checking the car? It is so strange. Never gonna come again. read more

This Jiffy Lube is full of helpful and friendly people. Sergio helped me get my car in order and helped me get out fast! It is nice to have people who care about your car and its long term health - and who care about getting you where you need to go on time. read more

come here regularly to get my oil changed & for other quick fixes. very efficient service. the staff are friendly & explain everything to you. definitely recommend! read more

I happened into this Jiffy Lube six months ago. The visit was so satisfactory, that I returned a few days ago and was delighted to find that the first time wasn't a freak event - if all Jiffy Lubes are run this efficiently, I would love to invest in the business! The manager helped me - a friendly, fresh-faced young man who obviously loves what he's doing. His workers are friendly, hard-working and knowledgable. The price was low, the service excellent, and the wait minimal. They didn't try to sell me anything that the car didn't need, but did mention a burned out brake light, which I was very grateful to know about and had them replace. Highly recommended. read more

Went for oil service and it was one of the worst experiences. Did not do 90% of the service they charged. Including checking oil level, air filters, windshield wiper fluid. I use to go there but I will never walk into this place again. read more

Oil change was fast. Nice people but they said I needed a new air filter and my coolant was low so I went to buy both and air filter was clean and my coolant was exactly where it needed to be. Not sure why they would say that. Kinda shady. read more