I generally try to avoid Jiffy Lube because I've found that employees are often not well trained. Unfortunately, this visit reinforced that impression. After waiting about 10 minutes, I was brought into the bay. I showed one employee a $25-off coupon, and he told me they likely could not accept it, offering $10 off instead. I then sat in the bay for approximately an hour. Another employee later told me they would give me $10 off for the long wait, but the original $10 discount was never applied. My mileage was confirmed by two different employees. I was also told my oil filter was "very hard to get to," and I overheard the same explanation being given to the customer in the neighboring bay. When I was directed out of the bay, no one clearly indicated that I was free to leave, and there was no closing interaction or acknowledgment. Throughout the service, four to five employees were standing around while only one person was actually working underneath my car. Ultimately, I feel my time was wasted--and my time is far more valuable than the cost of the oil change itself. ADDITION: Also, they never turned off the service notification light in my car. In response to this review I emailed Jiffy Lube my contact info notifying them I didn't want to spend any more of my time trying to assist them with their employee training but would be willing to have a conversation for a partial refund. I never heard back. read more

Henry, Sheldon, and Daniel are literally a blessing from the Lord. The Shoreline location is fantastic, and so are these fine gentlemen.

Took about an hour to get my oil changed. Multiple employees who seemed unfocused, kept going between my car and another one, steadily off task. Then, one kept recommending extras. They noticed a passenger light was out, which i appreciated, but a lot of time was wasted for an oil change that takes 20 minutes anywhere else. read more

This location has extremely helpful employees that will go beyond anyone's expectations. I came here to top off my vehicle after a recent oil change, and was greeted with great enthusiasm. They even suggested ways for me to maintain my vehicle myself in terms of checking air pressure, cleaning the inside out, and etc. I also gave them a review last month on google that I forgot about. I would definitely recommend. read more

I pulled up to jiffy lube, when there were two cars in the bay, six employees wandering around and three employees looking like they were actually working. I waited behind one of the bays patiently to be acknowledged, and after fifteen minutes, I was still not acknowledged. They don't even say hello. After the fifteen minutes, I figured they didn't want my business..... i left and went to a different oil change place altogether in which they greeted me when I arrived. And happy to have my business. I will never go back to the lake Ballinger. Jiffy lube, since they obviously don't care about service or not. read more

They're so friendly and efficient! We arrived at 8 am and Mike and Daniel were able to help us get a fast oil change.

Do not come here. Jiffy Lube wrecked my oil pan and I had to pay thousands to replace it. In late august I took my camper van to the ballinger way jiffy lube for an oil change before heading out for a weekend camping trip. The oil change started, and after 20 minutes we were asked if we wanted to change transmission fluid. I declined. 5 minutes later we were told that there was a problem with the oil pan's drain plug. It wasn't able to seal (it was sealed and working prior to the oil change), and they said whoever worked on it last must have broke it and fixed it improperly(?). They attempted to "fix" it and damaged the oil pan even further. I had to get my van towed to a different shop to get the oil pan replaced. It costed me $1600, not including towing costs. Jiffy lube refused to take responsibility, and because I did not have pictures of the underside of my van I had to pay for the repairs in full. A simple oil change robbed me of my weekend camping trip and thousands of dollars. I've since talked to multiple mechanics, including the shop that replaced the oil tray. Every single one believe Jiffy Lube broke the oil pan and lied to cover their own workers. Please do not make the same mistake I did. A simple oil change turned into a nightmare. Find a shop with honest and skilled workers. read more

Jiffy Lube - Jiffy lube broke my oil tray - Oil Change Stations Near Me - Seattle, Washington

Almost totaled are car they took more the 4 hours to do a oil change and they told it was our fault they broke the oil cap

The jiffy lube to go too for outstanding customer service. I had an awful experience at the Jiffy Lube in Kenmore on Bothell way that amounted in hundreds of dollars worth of damage on my car. When I told this Jiffy Lube what happened they went above and beyond to assist me. The members; Henry, JoAnna, Sheldon, and Danniella were amazing and I definitely will be coming in to get my oil changed by them again at this location. read more

Honestly, I usually dread getting an oil change. I was impressed by the staff at this Jiffy Lube. They were kind, informative, and I don't feel like I was overpriced or hassled to buy extras. I was behind a few cars and still in and out in under an hour! read more

Danniella and Sheldon are absolutely wonderful human beings. So friendly, honest and knowledgeable. I only wish I needed my oil changed more often!! The service was fast and thorough, they were able to answer all my questions without making feel 'mansplained' at- I like that other guy whose name I didn't catch too. I always dread car maintenance, but next time I will look forward to it (and not put it off!) read more

Mike is awesome. Friendly, professional, and efficient. I was there on a Saturday mid-morning and there was no wait. Been here twice, now, and they've done a great job. Highly recommend. read more

I came back today to have Daniel check out my car and I would say it was a 10/10 experience! Not only did he really listen to me about my last incident here. He also handled my car with a ton of care. Taking extra time to clean up around my oil filter and this time he even showed my oil level after. I really appreciated how he handled everything today. I would say, Daniel and Mike are the best workers I've ever encountered. Their customer service skills are elite. You guys are awesome Thank you!! read more

This place is slow and expensive. As of Oct 2022, spent $99 - 15 with coupon for a full synthetic oil change (no upfront price posted so you can get a surprise). Went on a Monday morning and took more than an hour to get in and out. Service is good but overpriced and convoluted -- had to move my car multiple times in the lot. For the price you pay, you might as well go to the dealership and get a tire rotation as well. read more

Great service on 9/30/23 especially from Daniella--she was very professional and efficient. Thank you!

I was sitting in the bays for 45 minutes with my hood open. I enjoyed coming here the previous three times. I'm not sure if they lost an employee or just messed up the schedule but I won't be back for a while. Two stars instead of one because all employees were friendly and helpful despite having so many people waiting. read more

I came in due to low oil and they were extremely helpful and kind. I appreciate the help. Very happy and will go there from now on.

Went to get a quick oil change done but apparently my car didn't have its oil changed. Before I got there, my check engine light was blinking. I check again immediately after the "oil change" and it was still blinking. I scheduled an appointment with Loyal Automotive just to double check that it was the oil and they confirmed that it didn't look like the oil had actually been changed recently. This is extremely agitating to me especially because I'm a delivery driver and driving my car for deliveries has been a nightmare between the Jiffy Lube "oil change" and having to wait for the Loyal Automotive appointment. Won't be getting anything done at Jiffy Lube ever again. Thanks for wasting $157.13. read more

I wouldn't typically leave a review for a place that isn't a restaurant however the service was so exceptional I wanted to ensure I made it known. This location specifically. The location I went previously was maybe a 1-2 star experience every time. This location explained everything instead of assuming I knew what was going on. They even tried to make my whiny dog feel welcome but unfortunately after searching they realized they were out of treats. Good customer service goes a long way and showing that you care. This is my new oil change go to. read more

Danniella and Jeremy were both wonderfully kind and helpful, even during some technical difficulties. Fast, efficient, and careful, I'd come here again. read more

Always friendly. Was able to squeeze me in last minute when my headlights went out and were super nice even though I was 5 minutes from closing, super appreciative of them! read more

These are the best. They work quickly and they were able to fix everything on my car and answer all my questions.

This is the best Jiffy Lube of the handful I've been to in the area. Danniella & Sheldon took care of my battery replacement, finding a coupon to save me a few bucks & got the job done quickly. Very professional, friendly & careful. read more

Went here for an oil change based on the positive customer service reviews and was not disappointed! Devan helped me and was fantastic all the way through. There was a bit of a wait but I just hung out in their little lobby with the AC which was super appreciated during this heat wave. Devan was wonderfully communicative and I didn't feel pressured at all for any additional services aside from the oil change that I came here for. 100% would come back here just for Devan! read more

Lied to me about price. Told me oil change was $59.99 and they would email me my receipt, it was completely different staff since the last time I went so I guess they are staffed by scammers now. I was never sent my receipt and was charged $81 instead of the $59.99 I was told. I'm pretty dang sure tax on a $60 purchase is not $20. Will be going back tomorrow to demand the difference refunded. Will update they're response afterwards. read more

A shout out to Sheldon at this Jiffy Lube. I had an Audi that needed a new taillight. Despite the complexity and uniqueness of the taillight's housing, Sheldon good naturedly and quickly figured it out, found the right replacement in stock, and got it fixed. He had me on my way with a new turn-signal without having to spend an arm and a leg at the dealership. Thanks Sheldon!!! read more

I went into Jiffy Lube to get an oil change and replace my windshield wipers. Danniela gave great customer service, and even helped me go to O'Reilly to pick a part for my battery. Sheldon then helped me understand where the piece went and why it was needed. He then continued to clean off my battery as well. These two helped me not be in a car fire, and I am so thankful for them! read more

Devan is a boss. She comes across very knowledgeable and efficient for this location. She's the only one I dealt with and I absolutely enjoyed her presence. I would hire her for sure. read more

Super friendly staff!! They were all very professional and I can tell they care about doing their jobs correctly.

They did a great job. Best Jiffy Lube visit ever. It's been a few years since I lubed up here. The service has improved significantly.

Oh my goodness, this Jiffy Lube Ballinger Way location is so amazing! Their people were so nice. I took my car there last week and they let me leave it while I went to the gym. The person that helped me wore a black mask - not sure his name- but was funny and courteous. I took our other car there today (yes, both of our cars were long overdue!) and same thing -- Donniella helped me today, and holy crap, was she super nice. Their customer service levels were just extraordinary. They both should get a raise as I will definitely come back to this location and not be so delinquent on my oil changes now. read more

I always get great service from this team. Today, Mike helped me out. He listened to and honored my concerns to stay within my budget and stay safe. They continue to be my first stop when I have a car concern. read more

My headlights both went out within a day of each other even though I had them changed in August. I called here first since it was close and he told me first come, first service and they'll try to help me. When I did come by that day they didn't have the right bulbs, but suggested to buy them from next door, O'Reilly, or elsewhere and they would try to help. I did just that, came back, they had them both fixed and I was out of there in less than 15 minutes. Both times I was there they were all very kind. I believe the manager's name was Daniel. He was very helpful! We will definitely be back. read more

With COVID still at large, jiffy lube has made car repairs or just checks in general quick easy and stress free. Thanks again to this jiffy lube in general because they really got me in and out in less than and hour, which seems a lot but they were extremely busy. read more

This team always is friendly and does a great job on my car. I trust their work and appreciate the discounts and recommendations. Jeremy B. And Joseph L. We're outstanding today. read more

Prompt, excellent, very friendly, attentive service by 3 nice service attendants! I have used their services before and will again! Highly recommend! read more

This was my first time at this JL location and I will return to it in the future. The staff on duty were friendly and efficient, and offered me coupon discounts. One of them even cleaned my engine compartment! read more

Very appreciative of Devan (Am) and the work she and her team did. Will be back again again :) thank you

Sketchy. The oil change was fine, but I was recommended to get my break fluid and pads replaced ASAP because they were "empty and worn down to nothing" and they gave me a "coupon" to use at a repair shop nearby. I barely use my car, so I got a second opinion NOT at the recommended shop. They said my break fluid was almost full and the pads were in great shape and wouldn't need to be replaced or filled anytime soon LOL! Glad I know better and saved myself a few hundred dollars. read more

I came in for an oil change and they were out of the all synthetic high mileage oil that I wanted. Devon called 12 Jiffy Lubes in the area to see if they had that type of oil. There seems to be a nationwide shortage. So I got the conventional high mileage oil change and I must say Devon and staff outdid themselves trying to help me out in every way possible. Kudos! I will definitely be back here for my next Oil Change. read more