Went there for a conventional oil change. Super nice staff and helped me out in a super short time! Alexis was really awesome in explaining everything. Ended up needing a cabin filter change but after I left I still had some debris in my fan so I had to turn around and go back, but they vacuumed it out very quickly and let me go on my way! Will be returning for my next oil change! read more

Great service..had me in and out in no time! Staff was friendly and knowledgeable. Was very reasonably priced.

Terrible service and rude mechanics. They were treating my car as if they were pulling parts from a junk heap. It took 5 people to remove an air vent and they almost broke it. Leave this place be and go somewhere else. read more

I had an emergency and had to do oil change and everyone was great.

Great service! Alexis and her team were very thorough and efficient. My oil change took less than 20 minutes. Great job!

Even though I came in the night before and they informed me they could not do my oil change, they offered me a deal for the next day. I came in around 9 am, and was serviced within a minute. It's not cheap, but worth it. They are straight to the point. The manager is very nice, informative, and knows his stuff. read more

15 minute oil change! The manager who helped me - Alexis - was amazing. She was professional, courteous, and knew her stuff. She told me about more "expensive" options, but I didn't feel like I was being up sold - she was genuine and wants to keep my truck in top shape. The Tech who worked on my truck worked super efficiently, despite the fact that I pulled in at the end of his long day. This shop runs like a well oiled machine... wink.... and it's right around the corner from my office. Getting my oil changed here from now on. read more

I came in today at around 5pm, just about an hour before they closed and they had my car worked on and done in under 30 minutes. Everyone was extremely kind, professional and quick. Jessica was working the desk and she was super nice and great explaining everything. read more

Reasonable price for blend oil change. They work as a team, cross-checking things like on my oil change. This is my third time to this JL and my fifth time to JL. Staff and manager were professional and efficient. I started with JL after a highly touted owner-operated shop in Tucson almost trashed my engine with an inattentive oil change. The place was mobbed; a good sign. The wait time was not excessive. No hard up sells, just some pointers re: high mileage maintenance. The chain is under Shell Oil Co., which speaks volumes for the high quality of the oil and filter read more

Besides, having the best damn service, I keep coming back because I don't even have to say anything when I pull up! This team know what I want and what's best for my truck at any mile I pull in! read more

The manager broke the WRONG key off in the ignition and tried to blame me!! Fortunately, the cameras caught it and proved it was his fault! They gave me a service check list of items taken care of, but they didn't do it! If you want a broken car take it there! read more

Just left Jiffy Lube and Marco and Clayton were the best. Got me in and out in no time and Marco spent a bit of time giving me some maintenance advice. Super nice, very professional...will definitely go back when it is time! Thanks guys and Happy New Year! read more

2005 E Cactus Rd, Phoenix, AZ 85022 Don't ever take your car to this place. I had never had one single light turn on from my dashboard. However, 2 days after I had a tune up done from Jiffy Lube 3 Lights came up. The Check Engine, the Tire Sensor and worst of all "Brake Fluid Low" When they had just claimed it was almost empty so they had to use 5 pints of it. So I call to submit my complaint and the had me talk to a Manager on site and he said he would submit it to The Region and Area Manager. All I got is them coming out and redoing the Brake Fluid again. I asked for a full refund obviously because Im going to have to take my truck to someone I could actually trust. All they said they would refund is the Brake charge. Mind you, I almost got in a crash because of the brakes failing when taking it to get checked, with my kids in the vehicle. When I told them that all I got was "We're sorry you had to go through that." I will make sure none of my family members or friends ever visit Shady places like this. And I gave 1 star because unfortunately you can't leave it blank read more

I always come here and staff is always great. Amber is absolutely amazing. I really love coming here. Thank you for taking care of my car!

DONT EVER TAKE YOUR CAR TO THIS PLACE!!!!!My son 18 years old with a brand new Nissan Sentra. He has a little over 3000 miles on the car. They charged him 120.00 for what should have been a very basic oil change. I spoke to a girl named Alexis who claimed to be the manager but REFUSED to give me her last name. TUCSON we have to do better with companies that take advantage of our youth. This was outrageous and despicable! read more

I've never had a problem with this place, they're always nice, speedy, and they tell me what I things might be needed on my car without feeling too pushy. And on my last visit they had two ladies working there, one of which was so helpful! Glad to see some girl power in a man industry :) I'll keep coming to this location until I move. read more

This is my first visit at this service center but the staff is helpful with looking over my car for potential safety issues. The wait was longer than 15 minutes but I chose to come on Saturday which is certainly the busiest day. read more

The young man who came outside obviously didn't care about his job, it was almost as if he was hungover or something. He wasn't very polite either. The other man whom I assume was supervisor was rude as well, I didn't want new wipers or a filter ( it's my friends car) he instantly didn't seem to care about my service. We just moved here from Texas and I have no intention of using this location again. Besides that 40+ $ for a basic oil change wow! Not EVER coming back that was highway robbery. read more

I came in because my car was making a horrible rattling noise and was not turning properly, and initially was told I should get my vehicle towed to another shop. But it was a slow day and the two gentlemen in the garage offered to look at my car anyway. They went beyond the call of duty and fixed everything then and there, and saved me so much time and money. I was truly shocked at their willingness to examine the problem, which was unclear at first. I have never felt compelled to leave a review for a Jiffy Lube location before, but the people who work here are genuinely amazing and ready to help. read more

Just got my oil change today, Vic was super-courteous and professional. This is my new go-to place for oil change, I will definitely recommend to my friends. read more

Exceptional! Stopped by because it was close by, but would drive from anywhere. Alexis led the team like a master but honestly they were all on same page and handled everything seamlessly. Had been once before couple of years ago but didn't remember anything other than I went, but this time was truly impressed with entire experience. Kudos to team and management because this location has their act together and understand value and customer experience /service. read more

Calista was very knowledgeable and friendly, she did her job and read not the pushy type tip try and sell you everything you offer. She pointed out some things in regards to my car and possible soon things to fix and or check. Thanks read more

Guess I'll be making the only positive review for this location. I came in this morning around 830. Service was great and very quick. No up-selling. All he did was make a few recommendations and provided reminders for particular services that should be done anyways. In and out within 15 minutes and I'll definitely be back. read more

Crew is alright. GM will sell you shit you don't need to make her numbers look good. I worked her about 2 months. Couldn't stand being lied to anymore and left. Just go to a shop, you'll pay less and get a better filter. The filters jiffy lube uses cost them cents. They are dirt cheap and worthless. read more

New management (Vic) has made this place shine! In the past there was a moderate tendency to up-sell things like air filters that were hardly in need of replacement. As such, I dreaded seeing the new manager walk into the waiting room, fully expecting him to recite a list of all the filters and fluids that I will likely need in the next 10 years, but don't need now. To my infinite delight, he instead told me that the air filter and transmission fluid would be fine for another 3-4 months, and that--if it were his car--he would not do things any differently. Kudos and thanks to you, Vic, for your honesty and integrity. I hope that you end up managing many more stores for Jiffy Lube and that your integrity proves to be contagious. read more

During routine maintenance James and John ran into a problem that could have spelled disaster for my '91 Nissan truck engine were it not for their expertise and patience in doing the right thing. They spent over an hour solving the problem at no extra charge. I salute their professionalism, patience and courtesy. I highly recommend this Jiffy Lube crew and this location! Thanks James and John- SL read more

I always get my oil change at jiffy lube and its usually this location, it's super convenient and prices are fair, plus my discounts for being a loyal client. I'm going out of town for the weekend and just wanted to make sure my car was ok for the drive and my experience was outstanding! Turned out my car needed more details than I expected but they took care of everything and more, the assistant gm ( Alexis , if I remember correctly ) even took the time to sit down and explain everything to me with detail , that made me feel like I was in great hands and super comfortable. Driving my car after all the changes was amazing too! It feels super different and safe. Spending money on your car in the middle of summer in Tucson doesn't sound like fun but this team made my day and experience better and enjoyable! Great job!! read more

Esai Y. (Associate at the register) came out and offered a high mileage oil price with a 15$ discount. Nicholas M. (General Manager) changed my oil then when going I to pay Esai Y. For the oil change the GM got an attitude about paying with cash (when having a sign posted about not accepting cash is understandable due to Covid-19). There was no sign posted stating this. The manage made sure to state his stature at this jiffy lube as he felt entitled. I informed the GM that I only had cash and there was no sign posted (going online after the fact I see that they only have info for their facilities covid-19 policy)and the GM became persistent that it doesn't matter that he is the GM. I told em I don't know what to tell you, you have no sign posted and I don't care manager or not I can't read minds. GM had Esai Y. take the money and charged me full price even after telling me I had a 15.00$ discount at full price. Esai Y said he couldn't give it to me bacause of the GM but he could try and get me a discount for the next oil change. First of all I applause Esai Y for dealing with that GM day in and day out but second who said I wanted to come back to the company for anything after being treated and talked to the way I was by this garbage leadership of a GM. As far as I am concerned Jiffy Lube stoke 15$ from me and offered me a 10$ discount on my next visit to try and right the wrong. This review is post solely due to the theft of the 15$ and the poor attitude of the GM. Poor leadership at this facility must lead to theft. Poor business practice. read more

Alexis and Clay did an absolutely fantastic job. This is my first time trying out Jiffy Lube, and I went in with a Groupon deal. As soon as I drove up Alexis walked me through the process and explained every step in detail and I was surprised by how much a basic oil change gets at Jiffy Lube. They checked through all of my headlights with me, showed me where my air filters are located and how to self install them if I choose to replace them myself at a later date, and I watched Clay go through and check just about every fluid in my car and top them off ( which they will even do in between services for free). Then before performing any maintenance or work she walked me through their inspection checklist, letting me know where my car was at at each of the points they checked, and gave me a heads-up to how close I was to the next recommended maintenance. This is the first time going into any auto shop that I have Not felt pressured to upgrade the service and Alexis was incredibly up front with how much everything was going to cost, no hidden disposal fees or anything like that. I walked away with an oil change in less than 20 minutes knowing more about my car and and feeling confident that I knew exactly what work was done to my car and that that work was done right. read more

I went to this Jiffy Lube for an oil change about a month ago. Presumably the oil change was done satisfactorily, however I didn't enjoy the long upsell conversation, nor did I love that the guy was chewing tobacco and spitting the whole time. He was skilled enough to spit into the trash can under the computer as he rung me up. Gross. read more

I went in for an oil change in the morning. Service was quick and courteous. They tried to upsell me on some items, but that is to be expected anywhere. I'd recommend this location; apparently it is under new management (keeping in line with the recent spate of good reviews). read more

Manager James took me in on Easter Sunday for in oil change. Service was quick and very detailed. I'm going back to this location and my business will always be with Jiffy Lube thanks to John and James at this location! read more

Fantastic service ! Jacob was so kind and knowledgable. Very fast and accurate service. Highly recommended!!!

This jiffy lube had exceptionally attentive staff. I was gearing up for a road trip and the guy helping me out didn't pressure me to get all the extra stuff they always push on you - which I appreciated since I know NOTHING about cars! He called himself Discount Sally.... and indeed he gave me some major discounts and I left very happy!! Thank you Discount Sally! read more

This is the second time I have gone to jiffy lube at this location. The techs are all really nice! They have great customer service. Yes the HM oil change is a bit pricy however, they also vaccumed out my truck and cleaned the Windows. So I say it's absolutely worth it. Thanks guys! read more