Make sure you know how much oil change cost before you come here. While i was waiting I noticed they will quote you a higher price first, then I see that puzzled look on customer's face. and then they lower their price. How can management let this happen right in front of customers. Another thing I notice is to make sure the price paid when your car is done is the correct price they quote you. While I was waiting for my car, this happens to an old man. Good thing the old man caught it. Seeing all this happening in front of my face makes me want to get my car back go elsewhere. But it was too late. Fortunately they didn't mess up my car. ------------------------------------------------------------------------------------------ EDIT TO MY EARLIER REVIEW!!! I just received a message from Jiffy Lube's marketing manager, They offered me a free signature oil change gift card, but I have to decline since I know what I was getting into. It wouldn't be fair for me to receive such a thing. Thanks for the offer...now I know someone cares and will do something to change it. I think this is what YELP should be. Where we can read review of good and caring establishment. Yelp should not be a tool to be used to threaten business with bad review to receive something in return. 5+ STARS for caring read more

This Jiffy Lube location Is the best! located on victory and sepulveda. The staff Emmanuel and Ruben are so professional and friendly. They really go out of there way to help and make you feel welcome! Thank you fellas! read more

I have been going to this particular jiffy lube for two years now. I will not be returning and let me tell you why. On my last visit when I went in the tech got me set up for my oil change then tried pushing me on a full radiator flush/service which is about $100.00 (if I remember correctly). I stated in no uncertain terms it was not going to happen at that time. He tried pushing it again, which I again declined with no room for misunderstanding. I go in and have a lovely conversation with the cashier. The manager offered me a discount for checkin in with Yelp. The the tech comes in telling me my radiator fluid is low. I begin to ask how much it would be to top it off and he is already pushing the full service, that I have declined twice, *again*. For starters paying almost $60 for an oil change with high milage oil is high. We went there because it was convent. I will not be badgered or bullied into purchasing something that I am not interested in or ready to purchase. I felt really badgered by this tech. So Long Jiffy Lube. I hope you enjoyed my business while you had it! read more

Pretty upset with this location - and I've been going here for almost one year. Today my serpentine belt came off, I took it into them to have it replaced. While I was there they looked over my car and said my battery needed replaced as well. I gave the go ahead to replace both, minutes later my car was ready. After replacing my battery they told me my belt couldn't be fixed but addressed the battery without telling me about the belt - this ensured they made some money off of me and then sent me to Pep Boys for the belt. I felt very taken advantage of because they knew my belt couldn't be fixed there but addressed the battery for $120.00 before I left. I am now questioning if my battery really needed to be replaced. After Pep Boys reviewed the car it was determined the issue was much more severe, the cost to repair wasn't worth the fix --- I sold my car to the junk yard but driving the car without the belt took its toll on the battery and drained it. Jiffy Lube knew this would happen, even if my car would have been fixed I would have needed another new battery. It seems Jiffy Lube always find additional issues wrong with your car but this one tops it off. I would have appreciated a notice of the belt not being fixes before committing to the battery as that $120 would have been nice to put toward a new car. If going here only get your oil changed - everything else seems like a rip off. Personally, they lots a life long customer and will never take my car to another Jiffy Lube over principle. read more

They asked me to sign a document saying if my car breaks down because of their oil change, I won't hold them responsible!!! Seriously!!! I came here for an oil change for my car, and this seemingly nice guy (I assume he is a manager?) approached, and instantly he was trying to sell me their high grade synthetic oil, which costs almost twice more than their regular oil. Since I wasn't sure what is the difference between high-grade synthetic oil and regular one, I asked him, but his answer was I MUST use synthetic oil because my car was made in 2012. I asked him again what would happen if i use regular oil, then he told me that I had to sign a document saying I would not hold them responsible if my car breaks down because of the oil change... Then, I realized... He wasn't trying to help me... He was simply trying to scare me so that I would buy their more expensive oil!!! Sign their document?? Seriously?? (Is that even legal??) They are basically saying there is a chance that my car may break down BECAUSE OF their oil change! I just said "no thanks," and hurry out of there. HOW SLEAZY!! They are not only trying to upsell you, but they are just not trustworthy! If they think making more profits is more important to them than a good honest customer service, who knows what kind of actual service they would give... They could just give you second-hand parts to save them even more money... read more

Fraud, fraud, fraud. I'm disgusted on the sales techniques this places uses. The manager is a liar, Ruben G, Javier T, Julio M, serviced my car on Wednesday the 6th. Ruben acted all nice and claimed that their system was down, told me the printer wasn't working that I would receive an email. To my surprise reading my receipt they charged me for an oil filter that was never mention or sold to me. I know its only $5.99 but the moral is unacceptable. Every single time I go into a jiffy lube they're always trying to sale items that are not needed. Stay away from This place!!!! I would like to speak to a district manager or customer service representative that handles escalations. I've done sales all my life and it's a shady technique. To top it off this was my second bad experience, of course I try giving them another chance since the location is super convenient. Julio last time change my wrong back signal light and dropped the old one inside the lighting panel, after about one hour of waiting I let it go. We're humans and accidents happen! But come one man, scamming people for $5.99 is ridiculous. You should of tried selling me the oil filter maybe I would of bought it. read more

This Jiffy Lube has always been pretty quick at getting you in and out I suggest going in the morning that seems to be the least busiest time. And always Google coupons there's always some online and they will just scan your phone it's super easy read more

I just wanted to say thank you to Manager Ruben and his team for helping me the other week with some issues I was having with my car. Without him and his team sharing their knowledge and maintaining my vehicle, I would have been in a stressful situation. The oil change was quick and just what my car needed thankfully... I appreciate all of your professionalism, assistance, and expertise! read more

Worst customer service ever I called for oil change (had my oil and filter) they said $37 when I went in they said $47 but when I saw the menu $47 Was for regular oil change that includes oil. Bunch of liars read more

Fast friendly service, Juan was a sweetheart! Don't pay for the super oil change get the basic $24, I paid 10 extra dollars for them to clean my windows and top of a few oz of fluid, could have just paid a smoker at a gas station $2 bucks for the same service (I'm just saying, don't judge me!) read more

5 plus star service every time. Today especially so the manager Ruben is a awesome dude!! Today he went above and beyond in changing my difficult to to get to blinker bulb in my dodge 1500 ram truck I tried myself to do it so I know it was tough. this guy knocked it out and wouldn't even accept a tip. This guy has excellent people and managerial skills along with the skills and know how to get the job done and done efficiently!! Thanks Ruben. read more

4 stars for quick, professional and easy while using my coupon! 3 stars - I wish the staff wasn't pressured to increase sales by suggesting purchasing the optional services at VERY expensive prices. $30. for new cabin air filter. (no thanks, I will buy it myself for $12 at autozone) Good thing is, if you are a car dummy they can help service several needs your car may need. read more

Oil change and that's it. Anything else they offer I say NO and take my car to my car dealership. Jiffy lube always has deals going on so check outside of the facility and see of there's ant banner with $$ savings. Also on yelp or on their website .. You will always find coupons. read more

The only reason I don't come more often is because they don't offer tire rotation as the other major chain - direct competitor does. BUT... I was surprised that they sent a coupon for a freebie with oil change.... they get the job so fast... and add a vacuum and clean the windows... that was nice. I just wish they keep sending those coupons... read more

in & out! ruben and julio changed my oil so fast, i was on my way ahead of my day's schedule. ruben reminded me to look up my coupons to make this pit stop even cheaper. the best part, i got to stay in my warm, cozy car the entire time while they serviced it (covid safety measures). read more

Took my snailracer for an oil change and Edgar and Alejandro were more than helpful. Explained to me and pointed out what needed to be done. They even removed a broken, hanging, dragging piece off my car at no additional charge. These gentlemen knew what they were doing. They were polite and professional. Will absolutely be coming back for service. read more

Took my car to this place for an oil change. They put 3 quarters extra, which I only found out a day later. I took the car back, they admitted they put too much. Took the car to a mechanic and they said that excessive amount of oil damaged the car and now its leaking oil. Took the car back to This Jiffy Lube with the news mechanic told me. The manager Guillermo said he will clean the bottom and will let me drive few days. If after a day they see the leaks, they will fix it for me. Took back the car few days after, he saw that the car is actually leaking and brushed us off to his corporate offices at Heartland Automotive Group. We have been talking to them for the past 2 months. 3 different case workers and supervisors and none of them wants to help. I strongly advise to take your vehicles to real professionals at any other place. These people will destroy your car and will not admit their wrong doing. They don't give a damn about customer services, just look at their reviews. read more

When I first got there I presented my $50 off coupon for the fuel saver package. The gentleman working there told me the only problem was they didn't have my air filter but it would take 10 minutes to get one delivered from another store. He told me the total price was $183 -$50 which was $133. When my car was completed he gave me a bill for $117 . He told me they could not get my air filter and they could not lift my car for tire rotation. I asked them why they could not lift my car . I have an 08 Ford Ranger with no special modifications . It is a standard vehicle. They told me for some reason they could only lift the front. I'm still not sure why. The bottom line is I was supposed to get a signature service ,fuel system cleaning , air filter and a tire rotation for $133 and he charge me $117 for signature service and a fuel system cleaning If he would've told me he couldn't complete the service I would've went somewhere else. He baited me into staying there when he knew he couldn't do the job read more

Worst service! / Horrible! I took my car for an oil change and end with my engine RUINED! ... After going with them, my engine was warmed (someone intentionally or accidentally disconnect the radiator) and the day they made the "oil change" that day, my car started giving problems: (... poor service and unprofessional. Lleve mi carro por un cambio de aceite y termine con mi motor ARRUINADO!... Después de ir con ellos mi motor se calentó (alguien desconecto intencionalmente o por error el radiador) y el día q hicieron ellos el "cambio de aceite " ese mismo día me empezó a dar problemas el carro :( ... mal servicio y poco profesional. Magers Tengo la Info en el bill que uds. me dieron. I have the info in the Bill that you gave me. (in case you want to know more) Jiffy Lube - Victory/Sepulveda (Van Nuys, CA) read more

I was in a rush and never have much time. My oil light has been on for a month! I decided to give jiffy lube a shot for the first time. I never write reviews, but wanted to make a point and write one today. I was pleasantly greeted by a heavy set gentleman, I believe his name was Andres. He was descriptive in explaining what he suggested the type of service I needed. He was knowledgeable and polite he made the experience fantastic. I barely waited for my car to finish and they even cleaned my windows. The staff seems to have a great dynamic, I will definitely be back to this location. I'm going to tell everyone I know!!!!! Great Job JIFFY LUBE!!! read more

I might have come here on a rare day, because I didn't have any issues! I'm sorry for the others who had less than stellar service...The guys were attentive, took care of my little car, changed the oil in less than 25 minutes! I did purchase the synthetic oil, but that's what I've always done for my car since regular oil can be inconsistent and I don't want to chance it! Definitely came on a Wednesday around 4:00pm and just slid right in! Do: Come in on an off day and off time Dont: Drink the coffee without cream and sugar read more

Thank you pretty Victoria for your awesome customer service! (: This jiffy lube is super clean & actually care to take their time to service the needs of your vehicle. read more

Ruben has excellent customer service skills and is very friendly, The whole team is super friendly actually. They fixed my issues with my vehicle in a short amount. I was in and out before I knew it. The whole team is super friendly. read more

It's been 9 months since I've gotten an oil change (pls don't tell my dad). I've also been driving around with a completely busted windshield wiper, which would be somewhat acceptable if it wasn't the drivers side wiper (Really sorry dad!). My car is also a total mess because I haven't washed it (every time I do it seems to rain, which is a big problem with the broken wiper) but I finally had to suck it up Caus I'm gonna be driving from CA to AZ next week and really wouldn't be able to face my dad if my car broke down and I had to admit all this. I HATE doing car maintenance but can honestly say this was the easiest time I've ever had. These guys were nice and didn't judge me for slacking. 10/10 recommend. read more

Not sure why this place has such bad reviews. It's a standard oil change place. The service is really nice and friendly. All the staff know what they're doing and I personally have never been lied to or had to wait longer than 20 minutes which is a BIG plus for me. Often, when I don't have a coupon and I should, or when I haven't been in, in a while, they are nice enough to offer me a discount anyway. It's not the biggest but any little bit helps. Plus, a check in here gives $10 off an oil change. Sounds great to me! read more

This was my first time coming to jiffy lube and I had a great service thanks to Anderson manager of the store!

These guys are always great. It's a busy location but great service and they're super nice. Ruben, Carlos and Josh helped me out - it's so helpful to have them here to switch out and brake light and check the fluids. read more

It was my second time coming to this location and once again I was very happy with the service provided! Ruben was helpful and informative and made sure my car was well taken care of. I will definitely continue to come here! read more

Great Service!!! My Mercedes C300 was overdue an oil change (In fact it 4K over the suggested service limit from dealership). Ruben the Manager was extremely knowledgeable and helped me understand the cons of going over service limit. Him and his team was very professional and friendly. He showed me my filter and oil level before the oil change and showed be the new filter (so I could see the difference) and he also showed me oil level after change was complete. As a one time bonus, he topped off my coolant and level my tire pressure - all in about 20 minutes!!! Happy Friday read more

Went in this morning for what I thought was gonna be an easy oil change. After some looking I was told a filter piece and gotta stuck and needed to be removed. Ruben was great and took my car aside to fix the problem and made sure to inform me of every step along the way. He really went above and beyond to fix what needed to be done and I left with my oil changed and my car running great. read more

I came in for an oil change but unfortunately gashed my tire on the way in. Ruben and the boys helped me out big time. Great service, very responsive to the situation I was going through. I highly recommend this jiffy lube to anyone! read more

Great experience. Was a little disappointed when I found out that taking a credit card over the phone was no longer allowed. I completely understand now after an employee shared the reason why. It was due to a fraudulent transaction with a previous customer who got 4 oil changes. Definitely satisfied with there service! They also accepted my 1 year old coupon for $5 off! (Didn't see that the year was for 2018 not 2019) read more

Excellent service. Came here on a whim for my oil change on my VW. Everyone wears a mask and I was able to stay in my car. Will come again. Easy. read more

On a road trip & Raul helped us out! Very friendly quick & efficient.. Merry Christmas sir!

Ruben & his team were awesome! Went in for an oil change and was in and out in no time. They were all very nice and polite. I didn't even have to get out of my car. Their customer service was great by all members! read more

I came for a synthetic oil change and they attended to me as soon as i got there even though there were a couple of customers ahead of me. The whole staff was very nice and helpful. Reuben is my favorite because he made sure they also checked if there was any else wrong with my car, which a lot of oil places don't. He told me that i do need to get my tires rotated which they charge about $24 for, but offered to do it complimentary for me today. He said that he tries to do this once a day lol. Very nice crew, definitely will be coming back when i need to read more

Excellent and speedy service! Raul, the manager, gave me a great deal, and Julian went the extra mile to thoroughly remove grease accumulation around the grille. They also offer a selection of coffee and tea, and have T.V. read more

One star because I have to. These guys wasted an hour and a half of our time. Got there by 8:05am and left close to 10am. The entire time they kept saying almost done but they hadn't even started doing the oil change. All because they didn't have a part it failed to I form us and just had us sitting there. Had we known that a party was needed we could of came back at a later time or left the car and came to get it after it was done. But instead they were unprofessional and dishonest. Don't tell customers you are almost done and not even touch their car yet. Especially not for an hour and a half. AVOID this location unless you want to be lied to and have your time wasted. read more

Been coming here for a while now. And they have great service. Good staff good prices and comfy chairs. Use the 15 dollar off when checking in read more

Jiffy Lube Oil Change - Comfy chairs. - Oil Change Stations Near Me - Van Nuys, California

Ruben was great! Extremely quick service and friendly staff! Will come back to this location!