Been here 2 times both times ive had a bad experience 1st time they tried to sell me a battery my truck didnt need there lazy and un professional read more

I have been a customer of the Jiffy Lube brand for 10 years now. I recently moved to Van Nuys and was happy there was a jiffy lube just a mile away because I was afraid to go somewhere else for an oil Change since I was accustomed to the jiffy lube way of things. However, the service I received here was NOTHING like I had been use to. When I arrived, a guy hand signaled me where to pull in (which is normal) but they he walked away and never came back. I stood there for exactly 7 minutes and no one approached me, so I went to seek help for myself. So the person I then asked for help from, entered my mileage into the system and told me it would be a 45 minute wait, but I was a bit confused because while he was taking my info, another guy signaled someone to pull all the way in and they began on that persons car immediately yet he had arrived AFTER me. After the guy was done putting me in the system, he told me they would get me started soon and he walked away. Never directed me to the lobby, just left me standing in the heat. So after 4 minutes of again just standing, I asked if there was a lobby and he points to it without directing me. The service was just horrid and opposite of the experience I've had with this company for 10 years. My advice to the staff would be to NOT show their emotion because everyone seemed stressed out. It was a draining environments for me as a customer. read more

Last summer I needed to get an oil change and since Jiffy Lube is just around the corner from my home, I decided I'd try the place out. Of course after checking my car out they found other issues with the car that needed to be taken care of, one of them being that the bulb for my right tail light was out. I was skeptical getting it done since I figured it was an easy job I could do myself but the guy convinced me and said that would be an easy ticket for a cop to give me it would be silly to not just get it done now. So sure I paid and they took care of my oil change and my rear tail light. Fast forward 6 months and I get pulled over because my right tail light is out. I, of course was confused, since I had just gotten it replaced 6 months ago. Whatever, I go to pep boys pick up a bulb and go to replace it only to find that there isn't even a bulb in place where it should be! It was empty! Unbelievable that I was charged for a service that I actually never recieved! So disappointed I won't ever visit a Jiffy Lube again! read more

This company or at least this location is lacking integrity. They broke the handle to my car hood. No one told me. I simply found it when I looked down. There was this black rectangle by my foot and I flipped it over and it was the handle to pop the hood open. The guy standing there was like, oh it was glued on that's why it broke. He never apologized. It was like he blamed me. I calmly told him I had the car for 2 years, I've popped the hood several times and had it serviced multiple times and NEVER has this come off. I said, well can't you glue it back on since you broke it? He asked another tech and two more guys came over. One says, well it was glued on, that's why it came off. Argh!!! What does that have to do with the fact that I never glued it on, you broke it off and no one told me, I found it myself? Then he says they don't have glue but if I go to the liquor store I can get glue there. Wow...I'm not planning on returning here EVER. The issue is bigger to me than a handle. The issue is a lack of integrity. Ok, if you're going to break the handle on my car hood and not tell me...what did you possibly break under the hood and not tell me about? read more

This Jiffy Lube is not to be trusted. I paid for parts they never replaced.Avoid these guys at all costs!

Update - replying back to there comment - What the use of speaking unless you would pay $500 to fix the leak. --------------------------------------------------------- I went to this place as they had a good deal. The manager was rude and very impolite. He has no professional attitude. He asked me if I wanted to upgrade oil and I denied it. They used to clean windows and do vacuum with any oil service. The manager rudely said if I want to get cheap oil, than I won't get window clean and vacuum. Anyway, they broke something and oil is leaking. I took it to another location to make sure that the lid is not loose. It wasn't. It's leaking and I have to spend couple hundred dollars to fix it. Never coming again. I always go to Fashion Square oil change in Sherman oaks. They are very honest. Female needs honest place as we don't know much about cars. Even though it's little pricey, they won't brake anything in my car. I've been going to Fashion Square for four years. I wish I had stick with Fashion Square. Curse you Jiffy Lube. read more

Cesar was fast, efficient and explained what I needed. I didn't feel pushed. Yes. This isn't close to where I live but this is where I come for oil changes. read more

I left before even getting my oil changed. The customer service was subpar. In other words, the person that "greeted" me was just plain rude. After reading a few reviews, I see I am not the only person to leave this location without good service. The employee was sarcastic and hostile. I look forward to returning to my regular Valvoline location on Riverside Dr. In Toluca Lake. The whole vibe of this place is icky. I hope corporate headquarters reads the reviews and realizes that something is very wrong here. read more

This is my favorite jiffy lube to come to. People are amazing. They provide great service and go above and beyond for their customers. The service was fast I was literally here 10 minutes tops. Gary did an amazing job he truly is amazing at what he does and provides amazing service. Prices are awesome too. read more

They were very helpful and efficient. Alex, the person who helped me, was kind and knowledgeable. And, above all, the service was quick.

First timer at this location and Andres G. gave me awesome service! Come here for good price and great customer service!

the technician anderson was super helpful and chill process was super fast and efficient yay!!!!!!

Very good service, very fast service. I finally found a place I can take my car to for oil changes. One of the employees, Andres is very helpful and very nice. read more

Very helpful and nice people :)! Anderson did a great job with giving me the best price out there. I will be coming back to this JIFFY LUBE !! Plus everyone was nice and helpful. Not to mention very fast service . Nice work guys! read more

Was acknowledged as soon as I pulled up. Andersen had already pulled up my info and knew my name! He was helpful, friendly and informative... Efficient and great service and experience! Thanks, Andersen! read more

I used to go to the dealership and I was always waiting for hours. I went to JiffyLube one day when I needed an oil change and was in a hurry. I've been coming back here ever since! They are so fast and are always really helpful. Oscar even called another store to order a part for me and it arrived within 15 minutes. read more

This was my first time at Jiffylube, and it definitely won't be my last! The manager Freddy did a great job on helping me out with my oil change. The service was quick and there was no wait for them to help me. read more

VanNuys jiffy lube is by far the best location i've been to yet. Very quick and friendly efficient service. Manager Anderson definitely knows how to maintain a strong crew. Thank you guys for all your hard work!! read more

Anderson!! Very polite and very helpful. Coming back to this location when I need service. Thanks Anderson :)

The service here is SUCKS! And the guy is very rude! I've been waiting for almost 45 mins and he never call me to let me know that he can't do the oil change for my car, because he said he need special tool to open my oil filter. He is so rude. How come jiffylube doesn't have that tool?! I left my cellphone number but he never call. That was a BAD EXPERIENCED I WILL NOT GOING BACK THERE ANYMORE!!!! read more

Waited 2 hours for an oil change. Repeatedly asked if my car was done (which it was) and watched it sit out front unattended until someone finally came in a realized the mistake. Next time I will just make the drive to a different location. read more

I just called them to see what time they closed since I needed to get my tires checked and one of the workers who picked up replied "7, f*ck man" and hung up. Horrible way to do business and a great way to make a customer feel pretty bad. Horrible customer service, could only imagine how their repair service is. If I could give 1 star I would. read more

They charge more than the car dealership. That takes some doing. But what really gets me is they botched the job, and my oil pan came out with a leak. If oil changes are all you do, do it right. read more

I have been here a few times for oil changes, and Uriel (manager) is so in tune with what your car needs and how to care for it so it will last for years to come. I have experienced other facilities that would give me a list of additional work needed to be done, but just wanted to get more money. I highly recommend this particular Jiffy Lube, especially to females; since they always jack up prices, etc. when they see us coming. read more

I am EXTREMELY upset with their lack of professionalism. Long story short, I had a Jiffly Lube coupon from the the weekly ads for $29.99 which included an oil change & tire rotation service. My neighborhhod JL doesn't do rotations, so I had to try this location. The MANAGER on site simply refeused to honor my coupon because "It's like doing it for free. WE can't do that." After his blatant denial of service, I clarified that he was denying my coupon and I to be sure and he just shook his head to say No. Sadly, I saw four guys lounging around the place and only one car in the bays being attended to. It's not like they were tooo busy and could not get to me. NEVER waste your time with such a pathetic place. read more

Used these folks last week for my daughter's car. They did an excellent job and have without a doubt the cleanest restroom I've ever seen at a service station! read more

Great service!!! Also fast, Anderson was able to help us out and get us out to the road in no time ... Recommend others to go here !!!

Anderson is a great guy with excellent customer service really knows what he's doing and explains everything really perfect so I'm always coming back to this location to get my oil change read more

Saved 10 dollars. They use the best oil. Always seats for waiting. Will go back for more service for my truck.

Great Service. Fast crew, Quickly To help, Anderson helped a lot. He explained everything, and answered all the questions we had about the trucks service. Definitely going back again when we need something done for my truck. Thank You Anderson read more

Andres at this location is amazing, he gave the best service & was very friendly! I will definitely be back

Everyone's GREAT here. I've been twice for an oil change, and a couple of separate times just to get air in my tires. They're always VERY nice and helpful. They take the sting out of car maintenance. read more

I'm a first time customer. I took my Volvo in for an oil change and had a good experience. They were friendly, professional, and finished "in a jiffy". It was quick and painless. I'm going back because I had a good experience. Marci G read more

Anderson changed my oil and fixed my air-conditioner with no problems. (I had taken it to someone previously who couldn't fix it.) Then I came back with a rattling noise which turned out to be something totally unrelated to the work that he did. He found the problem to be a loose light and didn't charge me anything. Friendly and fast service. read more

Andres and Raul are amazing and even taught me a few things. Thanks guys :) I feel much better driving around now. I was able to get help right away too. read more

I always go there to change my cars oil. The best thing about them is that they always have coupons and they have a nice lobby to wait in.

They will not honor a jiffylube coupon..strange?well yes...according to them the coupon that I had with me does not include their branch..Duhh...anyways after huggling a bit with the guy, they ended up giving the discount anyway...Wow...seroiusly? WTF is going on with this branch? read more

I had my oil changed in preparation for a road trip to OR. My boyfriend decided to check oil before we left. We were surprised to see not only was it loose but there was NO oil in the line! We could have been stranded as a result of poor workmanship! read more

Great service!!! :) Great crew! Thank you Andres for the great service and amazing attitude ! Fast and quality service ! People like you can make a place shine! Blessed is Jiffy Lube to have you! Go and ask for Andrés he is awesome! read more

About 3 months a go it would of been 5 start rating....about 3 months a go i took my car for service customer reps were great no complains about them.now i know for a fact that a service adviser is not the same as the mechanic thats down there doing the work.. so fast foward to today i was going to bring my car back for oil change but i decided to do it my self... i get under my car i see my drain plug has some paint on it that it looks like it has not been touch).by the way i put my wrench on it and the paint came off)The oil was super dirty...so here is the most disturbing thing about it. In march of this year i had my car service at a different shop. About 3 months ago i service my car at this location.. so why is it that my oil filter has a date written of 3/18/2017. And isnt it penzzoil the main brand for jiffy lube..if the service was done should my filter have a date of 3 months ago if they do any writting or no writting at all if they dont do that....i guess i should of watch the special it was done on them...anyways check your cars after you get service at this location..you might be trowing your money away and bo service done on your car.......... read more