The over torqued my oil plug stripping it out and then said it wasn't them. I'm taking two different vehicles here and they've done the worst job ever and said it wasn't their fault every time. read more

I checked on google maps to see the hours of operation and showed this specific location closed at 6pm, but as i pulled up at 4:55pm the guys informed me they actually closed at 5pm due to Covid-19. They still went out of their way to take my car in and changed the oil no problem. They were kind, and efficient. Appreciate that type of service! thank you guys. read more

Just Had My Oil Change at Jiffy Lube The Nicest& Friendly Guys you can Meet! Thank You Justin, Michael P, Alex & SPENCER W. Your The Best! I'll be Back! P.S It was a Rough Start But Turned out Good read more

You'd think your car was falling apart after talking with one of Jiffy Lube's Salesmen for 5 minutes. They will attempt to sell you everything in the world. They will prey on you, and they will get you to agree to some sort of upgrade. They are expert salesmen, and they are relentless. They will belittle you and make you feel like a car idiot for saying no to the "x" service. What's worst, I had just replaced my air filter two months ago and the salesman was trying to tell me I needed a new one! You should've seen the look on his face when I told him I had just replaced it and he was caught in his lie! Even if you turn down everything, you head inside and think it's all over... 5 minutes later you will be called out to your car and shown fluid after fluid. "this one is too brown, this one is too green, this one smells too much, this one is too low, this one..." I would happily pay twice as much for an oil change to not have to be subjected to this kind of upsell torture. Jiffy Lube is around because they are known for their customer service. They'll open doors for you, pour you coffee, say please and thank you, but it's all for the sale. Don't be blind to it like the rest of these reviewers. read more

I will start with positives. Quick, attentive staff. Well kept waiting area with complimentary coffee. Now the cons. Overly pushy staff, almost passively aggressive up-sell tactics (bringing in dirty air filter for you to look at, showing you "recommended" service/replacement schedules for random parts, pushing synthetic oil for a higher rate. They throw one thing after another at you in the hopes that they can tack on another 20, 30, or 40 bucks to your otherwise cheap oil change. What the dealer will do for 30-50 bucks, Jiffy Lube will try to do for 100+. So, 3 stars because they are proficient and quick, but I don't enjoy the overly pushy atmosphere--so I won't be returning. read more

Outstanding service. I had my oil changed on 07/16/2016 and was thoroughly impressed with their excellent customer service. Great price and friendly service. They vacuumed my car and cleaned my windows and even opened our car door for us. Kudos to James for providing a pleasant experience getting my oil changed. I will definitely recommend this location to others and will return again in 3,000 miles! read more

Wonderful experience and great service from this crew! Lorenzo and Johnny were supremely helpful and we are grateful for their expertise and honest advice. Highly recommend! read more

always courteous. always on time. always a good price for oil changes. very good job with covid 19 social distancing. read more

Everyone who helped me was professional, courteous, and expedient. I rated 4 instead of 5 stars only due to the price. It was a little more than I had really wanted to spend on the services rendered. However, I stuck with it because of the stellar employees and their being able to get my car back to me in 20 minutes. I'll likely come here again. read more

Today, I received wonderful friendly service. The guys there are amazing. One even returned my shopping cart to Wally WorldI'll be back.

This location is nice! I appreciate that they are straight to the point with things. I don't feel they are trying to upsale me or rip me off when helping me. They inform me with any extra work needed with my car but do not make me feel pressured into spending more which is nice. They are also quick ! I'm usually in , wait for a good 15 minutes and out when I get my oil changes. Thanks guys! read more

Great service with fantastic people working behind the desk. They get your car out of service as soon as possible.

The oil was changed.. they are always trying to upsell, but that is their job. They left greasy handprints all over hood and broke a pair of sunglasses while vacuuming out the car, lucky they were my spare pair. They are good in a pinch... just make sure to check things before leaving read more

Service was done quickly.. what they said was wrong with my car I wasn't sure about.. but I did everything they suggested. Synthetic oil change, radiator service, brake oil service, transmission fluid service, clutch oil, and they vacuumed a bit.. they should me with their diagnostic machine what number my car was at.. say 60 out of 100 for the radiator.. after they said they did everything they refused to run the same diagnostics which first sold me on all of these services.. I just wanted to see what the computer was going to rate all the services I had paid for now that they were complete. I didn't have a lot of confidence when I left this jiffy lube.. read more

From the guy who signed me up to the people who worked on my car,everyone was very knowledgable and polite. They even went above and beyond to repair a chip on my windshield without charging me despite my insurance company's computer on the fritz. They even took the liberty to vacuum my vehicle! I'll definitely come back here for my oil changes in the future. read more

*UPDATE Below* I have always gotten my oil changes from this Jiffy Lube because they had an amazing team. The service ran solid and the transitions from pulling up to going over the services to paying was a fairly straight flow which was awesome up until today October 15th, 2019. Not having been to this location for a while I noticed there was a change in staff. Almost a complete change in staff. Upon completing the regular oil service there was a recommendation to changing the wipers, which were relatively new, second observation made was to having the radiator flushed (a little history on this vehicle: it was purchased relatively new and had necessary work done on it before purchase), the oil filter cap was on fairly tight and they had trouble removing it (from my view I thought they were going to break my car trying to get it off while they were shaking the whole vehicle to remove it). It wasn't until after getting ready to leave that I noticed the floor board had not even been touched (vacuumed). When I asked if they vacuumed the cars anymore they quickly offered to vacuum the vehicle. As I watched one of the workers had said, "I didn't vacuum it because it looked clean." One of the coworkers then asked, "Did you get the passenger side?" The reply was, "I didn't vacuum the passenger side." The person then only vacuumed the driver's side floorboard and completely neglected to vacuum the rest of the vehicle. I'm sorry but if I'm paying upwards of $70.00 for an oil change not to mention if I would have purchased any other services that were not needed, I think a person should at least get there car vacuumed, whether it "looks" clean or not. I don't know if I will continue to go to this once upon a time epic company. *UPDATE* I have sent an email per the comment's request; I'll keep updating as the situation resolves* read more

Great service. They did an oil change. They Fixed a rock chip free of charge. Great customer service.

Professional, fast service! The guys were great, clean waiting room w coffee and tea available. Full service oil change and they didn't try to upsale they only gave recommendations. I will definitely return for my next service. read more

Normally I'm not very trusting of the shoddy work you get done at Jiffu Lube, but this one is a lone exception. They have always done a good job for me and done with professionalism and speed. read more

I am a loyal Jiffy Lube customer for years. The first time I used this locatioin...I will NEVER go back. I purchase high grade oil and change it always when suggested. I drive 100 miles a day. Every store I have ever used from Gresham to all over the Portland area, I get free top offs and good service 9+ times out of 10. This place charged me for a top off, did not check all my fluids until asked. They will never be used by me again. read more

Great Service, I was in and out in under 10mins. nad now know that I need to replace my belts!!

Very excellent service. Staff were courteous, knowledgeable and helpful for the entire time!

Had another great experience with this Jiffy Lube last night. My right blinker was out on my car so I buzzed by hoping they might be able to fix it. They were able to put a new light bulb in under 5 minutes and it was less than 10 bucks and I was on my way. Thank you again! read more

I got there on a Sunday morning two minutes before they were scheduled to open and they took me right then and there. The sales staff did not try to push any unnecessary items on me and it only took 20 minutes from start to finish. By the time I left there were 4 cars waiting. read more

OK - I don't often get taken as far as cars go but I did from these guys. I had told them that I didn't need my radiator flushed cause I had run out of coolant and had to have it totally filled at another quick lube place. They still talked me into having it flushed....DUMB, DUMB, DUMB! It also seems like every time I go in there they tell me I need lights replaced...funny...I just replaced about a month ago the same ones they tell me are out. I go home and have my roommate check and sure enough...they're ok! I knew they were or the cop behind me would have told me. I get really tired of these people so next time Im going to Ron's Automotive on Fourth Plain. They're pretty good (still talk down to me some "little lady") but I don't feel they're trying to rip me off. read more

Another great visit to the JL. The guys are friendly and always complimentary of my spec.B. Went in for a lunch time oil change and they got me in and out without complication. read more

Love this Crew! They get the job done, are great with people AND they explain everything to where I can understand my vehicle and it's needs. They are quick, but do a great job. There have been times where they have noticed things, other shops have missed which my husband and I are BEYOND thankful for. They are headed in a great direction, I hope they keep it up. read more

My engine overheated on the freeway, and I got to their shop quickly. They tested it for me while Page the human recourses manager showed me her extremely cute puppy. They gave me good advice, worked attentively, and ended up topping off my fluids that were completely gone for free. These guys are super awesome. Thank you so much for your help :) read more

They didn't even know where the engine was in my car. Asked me to pop the hood when I got there, but my engine is in the back. Told me they filled my wiper fluid but they straight up didn't. Also put air in my tires since my tire pressure light was on, but the light came back on after I left so I took my car to les schwab and they said that 2 of my tires were still quite low and the other 2 were OVER filled. They tried to upsell me on things. They also said over the phone before I went in that i could do part synthetic which would be $50, but when I got there they said that I could only do full synthetic which was $80 instead. Worst customer service experience I have ever had. They know absolutely nothing about smart cars. I will NEVER go here again. Honestly part of me wonders if they even changed my oil at all. read more

I had my oil changed and tires rotated Saturday. Best Customer Service in town, thanks Noah for getting it done!

Great fast service for a good price. And these guys made it happen pretty quick and are open at the convenient times. Great customer service with several people working on your car at the same time. read more

They were fantastic! Didn't upsell me on anything. Also, I took in an expired coupon and the CSR got me a current coupon.

I re-downloaded this app just to write this review. I came in super tired and was expecting a hassle but the extremely professional and polite employees took care of literally everything. The most impressive part is how they worked so cohesively, like a well lubed (get it?) machine. I don't usually go here as I live in Portland but would absolutely recommend this place to anyone lucky enough to be in the area. read more

I always am greeted with friendly people and typically gets me in and out at a decent pace. Considering it's an oil change place keep it decently clean in the waiting area. read more

Wow, just moved here and wanted to find a long term place for my auto service. Pulled up and met by a nice guy. Asked if they took the Jiffy Lube coupon I received by email was told "will have to check on that." Waited about 10 min for my turn, no problem. Had not had a chance to discuss what I wanted or the price. They pulled my car into service bay and started inspection. I nicely said, "hey guys, I haven't even discussed what and if we are doing anything yet." No one is in the office. A guy in the pit started removing the skid plate screws and three guys start the "inspection." I again, nicely said I would like to discuss the price and what we are doing first before they start working on my car. One of the three got a major attitude and said that it was only an inspection and that's what they do. I mentioned that parts are coming off my car and I wasn't even sure if I wanted a service until we discussed what I was getting and about the coupon, the one guy with the attitude said basically he was done with me and I could leave. This all happened within 5 min. That was good because I'd all ready decided to leave anyway. Truly, I was very polite and was pretty shocked at the - we know what we are doing so just be quiet and don't question us attitude. I'm 58 and have been around the auto service industry since I was 15. Never seen this. I'm a happy go lucky guy. Sad they just lost my business and that of my extended family too. read more

Good service. Kassie was especially nice. She did a good job offering me options and helping me prioritize in a low pressure way. Good job!

I went here a few months back and was regularly taking my vehicle here. The last time I got my oil change and left I noticed my coins in my coin holder was a lot less than when I got there. It is only a few dollars that was missing but this left me with a violated feeling because I trusted them to my vehicle. Never going back. read more

Five men helping me on Fathers day. In and out quickly. Great service Pointed out problems with car and were not pushy about fixing it. read more

These guys are great! They were very polite, I couldn't believe the service! I was going to walk back to work but by the time I was checked in, they were almost done! Super friendly and fast. They explained everything to me too. I am very happy I went there and would recommend them to anyone. read more

So after $2000 repair due to bone dry fluid, they keep insisting we got budget oil change, we brought our own oil in since they don't have it, that's the only difference, still got charged regular labor, and never once did they day we aren't checking all the fluids, even after requesting them to check it and them saying they did..check out u-tube for Jiffy lube and all the short cuts taken read more