The service consultant I worked with (Ken) was very good. He was friendly and helpful. A small bone to pick: My car specifies higher air pressure in the front tires. They rotated my tires, but did not recheck the pressures, so not the higher pressure ones are in the back. I will have to fix that, myself. Their prices seem quite a bit higher than the prior dealership charged. And, a bigger bone to pick: They add a 3% charge for using a credit card, but they don't accept checks. read more

I just had the great opportunity to purchase for my daughter to purchase a new car from Jim Burke Subaru. She purchased a 2023 Subaru Forester Touring. Her sales consultant was James. I am 66 years old. I am also very familiar with the retail and wholesale automotive industries. This review is for the purchase of the vehicle and as we take the vehicle in for service, I will report back with another review. Sales Person: James was great. If anyone follows my reviews, I rarely say anything is great. In this case, I am making an exception. James is a combination of great communicator, someone with integrity, a sense of very dry humor, and knowledgeable about the products he sells. Refreshing. I highly recommend him. The Sales Manager: I do not remember his name but as a young professional, he got us into the Financial Services office and out with seamless precision. The Dealership: Small, clean and organized. No rush, easy going and very easy to buy a car at. The Car: I have owned the most expensive and least expensive vehicles available. When I drove the Forester, I wanted one. That is the best thing I can say. The automobile business has a history of dissatisfaction. Things have truly changed. Buying a car is expensive, stressful and detailed. James and Jim Burke made it easy. Bravo read more

Was with the Nissan side. Took a vehicle in for alignment and considering I have the same wear on the tire on front after rotating tires, I'd say it would probably be safe to say they used the advisor tool that scans your vehicle when you drive in. Since I was there for the shortest time I have ever had an alignment. And I only received that printout from that system instead of an alignment spec for front suspension when I left. Took it back and they had me wait for over two hours only to come and tell me the machine was down. So something i was only there for alignment only you let me wait over two hours. After asking to speak to management at that time I was only addressed by children running there service area and individuals that probably shouldn't be in the service area. Filed with the BBB and they lied in there statement saying I hit a pothole after alignment. Which was incorrect. I presented all the documentation ben the previous alignment when a nismo certified kit was put on with new tires and alignment four weeks earlier. In fact it was brought in to them to align after I did hit a pothole and noticed wear on the new tire before bringing to them. Then after same wear on tire. The little speed bump analyzer printed a sheet that said alignment not possible that they gave me and had my vehicle done in within thirty minutes. So basically parked it on the side of the building where I saw them put it. They didn't realize I was on that side looking at cars. Soon after walking in it was ready. Then when I went back they gave me the run around and had me wait and said their machine was down because I questioned whether they actually aligned it. So you be the judge on what you think. All documentation enclosed including previous alignment seeing weeks earlier. Last photo what they gave me when they had me wait over two hours for nothing. Next to last only thing I got for specs on vehicle after I gave them 150 dollars. Also there's a photo to show where the kit was purchased from a Nissan dealership. Enclosing that information because they implied to BBB in their statement that kit was some aftermarket brand. read more

Jim Burke Subaru - Service work - Car Dealers Near Me - Birmingham, Alabama

I bought a Subaru Legacy at Jim Burke Subaru. It was a low mileage "Certified" vehicle and appeared to be in good condition. I had driven the car for less than a year and was in an accident where a guy ran a stoplight and messed up the front end of the car pretty bad. Fortunately the man had insurance and it covered the cost of fixing the car. However, when I arrived to pick up the car the gentleman that went over the areas that had been fixed noted that the car had been wrecked before and the air bags had deployed. A little note that the Jim Burke salesman failed to let me know. I returned to Jim Burke and confronted the salesman with my discovery. Their offer to me was that I could trade it in and they would knock off $1000 on another car. Big NO! The CARFAX report they had shown me did not show anything about the airbag deployment. Will never do business with them again. read more

Hallmark Subaru provided great service. Chandler was helpful and attentive to the customers. I received an oil change-the service was quick. All the employees were polite and went out of their way to make sure I was taken care of. read more

First off, I gave the Jim Burke Service Center 2 stars as the employees are very nice. That is where the positivity ends. I decided to try Jim Burke Service Department as it is the closest to my residence. I found out after my visit that not all Subaru dealerships and service departments are created equal. And I have been to several over the last few years. I paid a LOT if money for my 60K mile service. The Subaru maintenance guide showed the 60 service costing $665.17, which included replacing the spark plugs, brake fluid, and the normal oil and filter changes. I asked the Service Department to NOT rotate my tires. The service department rotated my tires. My request was for a specific reason. It was not honored. Next, the service department charged me approximately $44.95 for a battery service kit and CPR. My battery appears to have not been touched, still having leaves and debris on it. Terminals looked the same, not touched. Even the positive cover remains where I left it prior to service (and yes, it fits on there just fine). Next, a bolt was left out where a plastic enclosure attaches to the radiator cover. This was there before this service was completed. Lastly, I was charged over $30 bucks for the replacement of the cabin filter. I found it laying on my passenger seat after I paid my over $1500 service bill. When I brought this to the attention of my service writer, he asked if my glovebox had been locked. I confirmed that it had been (and they had the keys). He then told me it was the reason and he would have a service tech come out and replace it. Even if there is a policy about accessing a locked glovebox, that could have been asked while it was still in the shop. Also changed was the front and rear differential oil, $189.00 per axle. I was charged $359.95 for the spark plug replacement, again, it was identified on the Maintenance Guide on 26-Oct-22 as being part of the $665.17 cost of the 60K mile service. I willingly paid the bill as the work needed to be done but from what I saw, the completed work left me questioning the validity of work done vs what I was charged. And finally, there are a few waiting areas and the one I was directed to was the smallest of any Subaru Service Department I have spent time in. There was free bottled water and coffee but that was it. In conclusion, even though Jim Burke's footprint is large and encompassing a few city blocks, it does have some challenges when it comes to finding the appropriate service door to drive into, signed only by a sandwich board taking up a lane on the roadway out front. I will not be returning to Jim Burke as it's well worth it for me to head south to Jackson, MS where it's an additional hour (3 hour drive rather than 2) for a much better service experience. Now I need to have my tires rotated back at my expense and purchase the missing bolt. Lesson learned... read more

Jim Burke Subaru - Serviced battery? Does not look like it to me. - Car Dealers Near Me - Birmingham, Alabama

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The ac in our 2017 Forester stopped blowing cold air on the way from Tallahassee to Yellowstone late July. I am beyond pleased with the prompt, and professional service we received. We had the compressor replaced, and Hallmark Subaru puts integrity above profit, extremely rare these days. I highly recommend their service department and would not hesitate to purchase a vehicle here. Thank you, Hallmark Subaru for minimizing the impact car trouble had on our wonderful road trip. read more

Terrible experience, had our car for 4months, said they ordered a part. Had it towed somewhere else, and all it needed was a battery. Very difficult to deal with, would not return calls etc. They claimed Subaru was not making the part anymore and they were waiting for them to make one. Service dept did not seem to know what, or care what they are doing. read more

I've purchased multiple vehicles through James Claborn and have always been more than satisfied. He and Norris Underwood saw me through multiple purchases for myself and my family. Can't imagine I'd go anywhere else for my car needs. read more

Scheduled an oil change ahead of time, dropped it off and was shuttled to downtown nearby to grab lunch while I waited for them to finish, expecting a 1 Hr turnaround tops. Somehow an oil change took over 3 hours, and I waited downtown, stranded, because I couldn't get ahold of anyone at the dealership to pick me back up. Took an uber back. 4.5 hour ordeal all told, for an OIL CHANGE. read more

Went in for a 3-year lease quotation, despite I was recommended by friends not to waste my time with this dealership. All the personnel was very nice and friendly. After 3 hours sitting there the manager proposed a quotation that - according to them - was the best I could get anywhere else. They told me it was so good that it was only valid until for that afternoon. I went home, made a call to another Subaru dealership in AL and got a quote for the same trim for $2800 less. What a joke read more

I built my desired Subaru online and sent it to this dealership. Within minutes, I received a response from James via email. Then I spoke on the phone with him regarding the details of what I was looking for. James said he would get the information together and send me a complete price for the vehicle I desired. He did exactly that , and his professionalism on the phone and both his knowledge and communication, was great. He indicated that he'd call me back and set up a time to meet..... He did, and we did meet. My vehicle has been ordered......... I will follow up on this throughout the process and waiting time. read more

So took my jeep in to have the air conditioning repaired and in the process they broke my dashboard. I understand that dashboards become brittle over time but their statement that they had "repaired" it was incorrect. They broke the dashboard over the drivers side and instead of replacing the dashboard they put some cheap glue on it that has drips all over the dashboard. Under closer observation when you barely touch the dashboard the glue completely comes apart and the dashboard now flops when driving. Also bought tires there that has free rotation but won't be utilizing that "free" perk based on the fact that I really don't want them touching my jeep ever again. I would advise against taking my car to then since they say they "repair" but in actuality they utilize some cheap dollar store glue to patch things back together that need replaced. Including picture for proof of dashboard. I would say the staff was friendly but their body shop/repair guys are obviously not first class. read more

Jim Burke Subaru - Broken Dashboard - Car Dealers Near Me - Birmingham, Alabama

If I could rate Jim Burke Subaru any lower, such as a -10, I would. As a sales professional, I have a great deal of respect and understanding for what it takes to close a deal that is mutual beneficial for both the customer and the company I represent, therefore I tend to give sales people a pass more often than not. Sometimes undeservedly so... I am relocating to Birmingham to take on a new sales leadership role and wanted to keep the miles off of my Jeep while benefitting from un-recovered business expenses in a lease. I used TrueCar.com to get a price for a Subaru that I wanted and ultimately settled on a Forester. As a side note, the cars are sold under Option Packages. My only requirements were that I have GPS (Navigation and XM), the Limited is the only mid-range car that has that option, but it is only in the Option Package #22 which includes a number of things that I found less important. After reviewing the price coming to terms and expecting delivery, I was told at the last minute that I needed to provide a $1,000 non-refundable deposit, with no supporting documentation. Of course I was also being quoted a package (option 21) that did not have the Nav or satellite radio (I.E. Option 22). Dealerships have gotten very smart about not providing you written appraisals or documentation, so that they can use what is called "Bait and Switch". Today, a copy of the documentation can be taken from your cell phone camera, and is just as good as written proof, so that 1) you can make sure you are talking apples to apples, and 2) that they do not pull the wool over your eyes (Bait & Switch) like Jim Burke attempted to do with me. I am very disappointed in the level of professionalism, service, and sales ethics that I experienced and will never do business with any Jim Burke car locations going forward. I would suggest that you take heed to the old adage of Buyer beware when dealing with Jim Burke Subaru. It is not only at the sale rep level but also the General Manager level. I will be heading back up to North Carolina to purchase from a reputable dealership in a few days, and have any service work done in Huntsville. read more

Sales: My wife and I knew we wanted to purchase a Subaru. We went to Jim Burke to browse the lot but ended up being met by a pretty aggressive salesman who sounded pretty sick. It seemed all about the sale and not the customer. We ended up going elsewhere to purchase a new outback but not without giving Jim Burke a chance. I called and said I had a couple quotes on a new outback and wanted to give them a chance to quote as well (since they are the local dealership). After 3 days of never calling me back with a quote, we purchased in Huntsville. Service: Subaru had a steering column recall which we decided to get repaired at Jim Burke. It was packed with owners so we can't fault them for taking 2 hours to get us in a rental. We can for telling us it would only be 30 minutes though. Without being willing to update us on when the car will be finished, 2 weeks pass (double the time it took Huntsville) and we got our Subaru back. We thought everything was great until our wheel had a small popping noise when you turn the wheel over 45 degrees. We took it to Huntsville to check out and they determined that when the recall work was complete, they broke a piece inside the column and destroyed the plastic door that leads to the steering column mechanicals. Apparently that's fine since the customer never sees it? We drive 1.5 hours past Jim Burke to get our Subaru repaired/maintained now. It is not easy but well worth the customer service and quality repair we now receive. read more

My wife and I purchased a 2013 Subaru Outback from Jim Burke Subaru. The salesman did a really good job and we love the car. But... The service center for the dealership is terrible!! There were a couple small problems with the car that were allowed to turn into big problems because of their negligence. They knowingly put my wife and daughter in danger by allowing them to ride in this car with the problems that were going on. My wife was the one bringing the car in for regular maintenance because of my work schedule and was being completely taken advantage of and disrespected. On the other hand when I would bring the car in it was a completely different story. We traded our Subaru in today after only two years. It's a shame to get rid of a car to keep from dealing with the service department. The free oil change for life is a scam and maybe not all but many of the people we had to deal with we're liars and crooks. All I wanted was the services I paid for but instead received nothing but trouble. Would never recommend this service center to anyone. read more

Two stars our of five-- heed this warning. Minimal selection. Astronomical pricing- higher than most any other dealerships in town (CarGuru backs this up) What's worse is despite listing a vehicle for sale on Cars.com, CarGuru and AutoTrader, when i called and spoke with a salesman regarding interior pictures (none provided-- suspicious), he later emailed me that he could not FIND the vehicle. Still have heard nothing more on the matter-- a blown potential sale. read more

This by far was the worst experience of my life. I am in the car business on the service side of things and the way the whole situation was handled was absolutely astonishing. If I could leave no stars I would. I highly recommend against going to this facility for any service needs. I took my 2015 Subaru wrx sti in for a knocking in the motor to have it rebuilt by a reputable dealer. That was in March of 2022. They did an inspection and came to the conclusion I needed a new block and presented me with a 8k quote on the repair. I said to proceed with the repair as I planned on keeping the car. The parts were on back order but I was assured it would not be more than a couple of months for the repair to be completed. I work in the business I understand that back order is a real issue. Finally all of the parts came in and they began to proceed with the install. Once they began I started to receive phone call after phone call with other things that needed replaced. They were already there so if it needs it there is not much of a chance to back out now. By the end of it my bill was right under 15k, and that is not including what I spent on other parts to save money. Well by the time I get my car back 5 month have passed on a job I was assured would take a couple of months. So I go in pay my bill and they pull my car around, into the road by the way which makes it pretty much not an option to inspect before leaving as you are in traffic. So I take it to a near by lot to look it over. I find that my car was hit while in their care and they failed to tell me. I immediately head back and speak with the service manager Ron Tolken for the first time. He sees the damage and says no worries we will get you in a rental and fix all the damage, but I would like to have it all week for the repair can you bring it Monday. Although it was inconvenient for me I agreed and went into work 2 hours late to drop my car off. The 2 days before I drop it off I put on about 500 miles and change the oil to get the break in oil out and find the underside covered in oil. I clean it and tell Ron that I will check it again when he gets it back to me. I get there and they start the rental process. We look around it check the gas and im out the door because I need to be at work. While im driving the smell of the vehicle overwhelms me its so bad. The interior was also filthy like it hadnt been through detail. So i get to work and I have my detail guy clean it up to which he finds a pair of sunglasses in the holder telling me that it wasnt clean before it was given to me. So finally my car is done and I return the car tell Ron of the issues and he offers me the glasses which was odd. I look over my car in the dark service drive and notice they didnt fix my wheel. Ron asks if I can have it repaired through alloy wheel since I also use them through my job. Again inconvenient but I agree to be done with the situation. I finally get home and look underneath the car to see if it is still dry from where I cleaned it and yet again it was covered in oil. I immediately pick up the phone and text Ron and he says " incredible. I can have it towed in tomorrow." We make arraignments and they bring me another rental. This time its a nicer trim vehicle yet still filthy and it needs an oil change. I again tell Ron and get a half apology and am told not to worry about the oil change. Then months start to go by and they cant for the life of them tell me what is causing my issue. I'm originally told an oil return on my turbo was left off and my head gasket is leaking. Long story short I went all the way up to Jenny Gibbs who is supposedly Jim Burkes assistant and was told that for all of my "minor incontinences" they didn't feel like they were responsible for any sort of refund or help for me. I felt completely unvalued and disrespected as a customer. Not only that but I also hear Ron and one of his new advisors Manny talking about me as they thought I had left. There is much more to this story but not enough characters to tell it. I finally got my car back in January of 2023 with seemingly no issues, I am still incredibly unsatisfied. Please feel free to reach out. read more

I wanted to buy a car from them, and inquired online about the prices of new 2019 models. But I haven't received any contact from them about available vehicles or my needs. Meanwhile, Montgomery Subaru has responded and engaged in email and phone negotiations on multiple occasions. I don't know what Jim Burke's prices are since they won't contact me, but at this point, I'd gladly pay a premium to go to Montgomery. If Jim Burke won't even respond in order to get a sale, I can't imagine what sort of service to expect after actually buying the car. read more

My wife and I recently traveled from Daphne, AL to Jim Burke Subaru in Birmingham to look at a vehicle that was listed on Autotrader. We met a salesman, Ron Robinette, and told him we were there to look at a used 2011 Subaru Outback 2.5i Limited. He informed us the car was being cleaned, but we could ride down and look at it. We took one of their used cars and drove to the cleaning area. We told him that we really like the car and that we want to test drive it and make an offer. He made an appointment for us to come back at 2pm to test drive it. So, we test drove an XV then and then we left and tooled around B'ham while waiting for 2pm. After waiting for 3 hours, we came back at exactly 2pm to be informed by Mr. Ron that someone was there buying the car already. Thats odd since we were told it wouldn't be back from the cleaners until 2. Ron didnt try to offer any explanation nor did he show any sympathy for making us wait for no reason. The car had already been sold to the other customer. After leaving, I called back up to JB and asked to speak to a general manager and ended up speaking with Efrem Miller, COO. He apologized for the way Ron treated us, but told me that humans make mistakes and that Ron was not at fault since he is a Senior Salesman. I explained to Mr. Miller that humans do make mistakes, but in Ron's case since he is a senior salesman, they cannot make those mistakes. Ron had my cell # and could have easily called me to inform me of the car being sold so my wife and I wouldnt waste our time and energy waiting to view a sold car. Mr. Miller offered to find a similar vehicle for us. I agreed thinking he may actually try to help us. Instead he finds a random Subaru on autotrader and sends me that (it also was $5k more than the car we looked at). All in all, dealing with Jim Burke just reminded me that all car dealerships are the same and just want your money. They are deplorable and will never see a dime of my money. In all of this, I was the one that made the mistake in thinking that this car dealership would be trustworthy. Think of it this way: I am a paying customer with cash so why let me even leave the lot? It just doesnt make an sense. Hopefully this review will help others steer clear of Jim Burke. read more

What's with all the bad reviews? I went last summer knowing full well I was walking into a car dealership. I was met by a sales guy who I informed that I would appreciate no hard sales tactics. He respected my honesty and was very careful with how we negotiated. I was prepared to walk away and did. I was able to explore what I wanted and how much I was willing to spend. A few weeks later, he found what I wanted. Hassle free. I got an excellent finance rate. I've got and exceptionally dependable car and free oil changes on top of that. I've visited other dealers before my purchase and was disappointed. read more

Service experience is abismal. Overcrowded, small, waiting lines of cars in the street....yes, on the adjacent rd. However, this service experience makes you feel like a step back in time....like...70s. Personally, I would not recomend this to anyone. Want a Subaru ? Find a dealership / service that cares. read more

I had a very positive experience here. Tom, the subaru mechanic is extremely honest and even remembered me from my last visit 3 years ago! Also, Craig Collier, one of the service managers was helpful to me in figuring out what was going on with my car, which was running rough and throwing strange Check Engine codes. I was afraid my car had major problems, and the codes that the computer was giving were for a major $1200 repair! However, the guys kept my car 24 hours and determined that it was just in need of $300 worth of tune-up. They could have TOTALLY taken me to the cleaners and been very opportunistic in my situation, but instead, they were honest. THANK YOU! I will be using them for future service due to their honesty. read more

LOVE LOVE LOVE! Got a 2015 Impreza! It is BEAUTIFUL! And the service is AWESOME! Can't say enough good things about the employees at JB Subaru! Clarence helped me! read more

Sam Stewart and David Battles found the exact Forester my wife and I were looking for, and that is no small thing considering the demand for the model after it won the 2014 Motor Trend SUV of the year. The popular trim level and color we wanted made the search even more difficult, but they answered any questions I had and were professional and patient with me. They kept me up to date with the search and then the special order process over the phone, and were able to find and deliver an unallocated car a month ahead of the estimated time. The price was very much in line with what I considered fair according to TrueCar, and especially considering the high demand for the model. Also, this dealership offers free oil changes for life, which will save $40-50 every 7500 miles. If you go to trade here, ask for Sam and you will be treated well. read more

Absolutely the WORST service experience I've ever had. These guys charged me hundreds of dollars in extra service that was unauthorized and, conveniently for them, not covered under my warranty. When trying to dispute these charges, every person at the dealership was derogatory and rude, refusing to help in any way and making me feel as insignificant as possible. I would recommend NEVER purchasing or using this dealership for service. The goals of this dealership are to take advantage of people and make money. Period. read more