I placed an order about 40 minutes ago and noticed it still hadn't left the store. When I called to find out what was going on, I was told they were down a driver and had deferred the delivery to Uber. What was most disappointing wasn't the delay itself--things happen--but the complete lack of communication and customer service. No one contacted me to let me know my order would be delayed, no apology was offered, and there was no attempt to make things right. The response I received felt indifferent, as if my time didn't matter. If you know an order is going to be significantly delayed, why not proactively notify the customer? A simple phone call, text message, apology, or even a small gesture such as a discount on a future order would have gone a long way. Delays are understandable. Poor communication and a lack of concern for the customer are not. Customer service seems to have become an afterthought at this location, and that's what ultimately prompted me to leave this review. read more

I had to continue my search for a good Gyro in the area. The service was outstanding but the Gyro was somewhat lacking in quality. The needed additional tzatziki sauce. Quick and easy order. read more

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Crazy quick service. I ordered five sandwiches to go and I was right around the corner and as soon as I pulled up, they were ready and in the bag ready to eat. Thanks Jimmy John's for an amazing service and the sandwiches Were amazing. read more

Poor service and sandwiches are BARE minimum to say the least. Hardly any meat at all and forgot items. Stick to Great Outdoors across the street they have amazing service and sandwiches I've been going there for years but thought I would try Jimmy John's. Never again. read more

Jimmy John's - Turkey sandwich - Sandwiches Near Me - Richardson, Texas

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This is the best Jimmy John's! Simply because of the customer service! The girl Manager is amazing! I hate myself I can't remember her name!! keep up all the good work you guys are doing! I'll be back! read more

Jimmy Johns is so "freaky fast"' so when you're hungry and want a super fast sandwich, this is our "go-to". The sandwiches are made with fresh baked bread and the meats, cheese and veggies. Our favorite is #11 - the Country Club- made with turkey, ham and provolone, lettuce, tomato & mayo. Order through the phone app and you can get free items like chips, pickles, drinks when you accumulate enough visits. Jimmy chips are so good! Pick up ToGo orders is so easy, bags are clearly labeled on a shelf. Just find your name and grab your bag. Or you can request curbside pickup and they'll bring it out to you. They are observing safe Covid-19 protocols. You must wear a mask to enter and tables are marked out as every other one is available to use. read more

Jimmy John's - The rear entrance for the 285 W Campbell, Richardson location. - Sandwiches Near Me - Richardson, Texas

Not freaky fast delivery by any means, but I did order at lunch time and I know that delivery driver was working his tail off. I appreciate that very much. Sandwich I got was the beach club. As you can see in the photos, they didn't skimp me on any ingredients like some other reviews said this location was notorious for. read more

Jimmy John's - Beach club - Sandwiches Near Me - Richardson, Texas

Delish subs, fast and KIND service!! Great location, easy on off 75!! Thank you!! Store was clean and ready to serve me. read more

No service. Today I went in and there was one guy making sandwiches, there was no greeting or acknowledgment. Still i patiently waited and looked at the menu. I saw one other guy washing dishes in the back with his AirPods in, also not paying attention to me. A lady walked in and went by the pick up area and was given her sandwich after the man finished with it. As I thought he would turn to greet me, since he seemed done with her order, he instead proceeded to pour olives into another container then walked the empty one to the sink. Afterwards he went into the back room. Still no acknowledgment. I decided to just leave as I headed towards the door I turned back to see if maybe he was getting another person to handle the register. Nope instead he just glanced at me then went on to the sandwich table without a word. So I left out and went next door to chipotle who welcomed me the moment I walked in. Idk if they were short staffed or what but the service at this particular location was non existent for me and I will not return. read more

I eat here about twice a month . The sandwiches are great. If your trying to do keto you can get most sandwiches as a lettuce wrap . The gargantuan sandwich as a lettuce wrap is simply fantastic . The food is always great and the service is very good . Th trick to getting the exact sandwich exactly how you want it is to order on there app . It will show you options that aren't on the posted menu read more

Just had a fantastic East Coast Italian with extra vito meat. As someone who mostly orders off Doordash since the pandemic got in full swing, I got a reminder today that Jimmy Johns got ordering from a website and delivery down to a science, a chunk of time before Doordash rose to prominence. read more

Great place for a sub! I'm used to eating firehouse subs so this place was a change. We also ordered delivery as well. They have their 8" subs with either whole wheat sandwich bread or white hoagie bread. I ordered the #12 beach xxx with turkey and avocado spread. The spread was okay, I was hoping it was really avocado. There wasn't that many choices to my liking, such as the bread choices. I was wishing they had the whole wheat in hoagie form instead sandwich form, that's why I deduct 1 star. Other than that, it was great! Very real tasting. Pickles are EXTRA. You get free pickles some place else. Chips are either plain or BBQ. This place is decent for a try. I think I'll stick with firehouse though. read more

Jimmy John's - #12 on wheat bread - Sandwiches Near Me - Richardson, Texas

Jimmy John's serves up a pretty good sammich at lightning speed. Here's a quick breakdown: Taste - 4 stars. It's not my favorite sub but it's pretty damned good. Fresh ingredients, crunchy bread, good chip selection (hello jalapeno chips, how you doin'?). Not too shabby. Service - 5 stars. These guys and gals double team your order and send it out before you can even fill your soda. When you're on a lunch time crunch, this is the place to get in and out in well under and hour. Price - 4 stars. 2 subs, 2 chips and 2 drinks for $17.50. Completely meets the under $10 lunch requirement (for one person, of course). Ambiance - 1 star. Dude. I'm all about friendly service. But to have 15 people behind the counter screaming over each other trying to greet customers, shout out orders and call you to pick up your food, this place makes me wish I were deaf. Seriously. Location/Parking - 4 stars. Smack dab in the middle of lunch central, which is good. Parking is frenetic at best, which kinda sucks. If you hit this location at straight up noon, don't even try to scramble for a spot out front. Just go around back and park where you will. As Ahnahld would say, I'll be back. read more

Jimmy John's - Sandwiches Near Me - Richardson, Texas

Food is consistently tasty and fresh! Great place to eat if you're in a rush. They also have a student discount! I get the #6 (Veggie) and add sauce (Italian dressing) and oregano for added flavor It's usually pretty busy here but the service is quick so the wait time isn't long read more

Jimmy John's - #6 The Veggie with sauce and oregano & jalepeno chips....yum! - Sandwiches Near Me - Richardson, Texas

We just came here and the service was horrible and the employees were rude. Never coming back again.

If I could give zero stars for food quality and for customer service I would. Ordered a veggie sandwich that comes with provolone and avocado, cost $16 with delivery and this is what I received. I expected to actually have avocado on the sandwich considering it's a veggie Sandwich. Called the store and they pretty much said "oh well." Will not be spending my money here ever again. read more

Jimmy John's - Provolone and avocado veggie sandwich - Sandwiches Near Me - Richardson, Texas

Jimmy John's is a GO TO when you want a delicious and affordable sandwich made in seconds, so you have more time to enjoy it! Some people may or may not like the sincere and loud welcome you get if your recognized or a regular. I think it's FUN and adds to the trendy and urbane setting. What I like: - It's lightening fast! - The sandwiches are terrific - so filling and full of fresh sliced meats and cheese. - The outstanding bread. It can not be matched! - The staff is very attractive and genuinely enjoy their role in serving what has to be hundreds at lunch! Finally it's SPARKLING CLEAN including the open kitchen. Kids love it! Mom's love it local workers on a budget agree it's a VALUE! University Of Texas student's thrive on it! Thank you team! Blessings! read more

Jimmy John's - Just look at all the MEAT and CHEESE! Delicious! - Sandwiches Near Me - Richardson, Texas

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There are so many sub places out there these days but Jimmy John's is just one i consider to be a classic sub spot. I normally have a taste for flare but sometimes I crave just what some may call a basic sub. I absolutely love the tom turkey I always ads cheese and onions with extra extra mayo, hate a dry sub, and it always satisfies my craving! They are very prompt and will deliver just 1 sandwich if you want. Most places need a minimum dollar amount before delivering and or minimum number of orders not Jimmy John's they are everyone's hub for fast food and delivery anyone could ask for. read more

Chain Jimmy Johns. Parking can be tough as it competes with chipotle customers but food is good!

Worst customer service ever. When it was my turn to order, this was my conversation with the cashier: Cashier: *stares at me and doesn't say anything* Me: ".... Hi, Can I get the number 12?" Cashier: *doesn't say anything and pushes buttons. Finishes pushing buttons and continues to just stare at me.* Me: "um, that's it." *I give him my card and he takes forever because the card machine isn't working, but he doesn't talk or apologize* Cashier: *gives card back to me, and then stares straight at the next customer* Jimmy John's needs to teach their employees how to interact with customers. Just a simple "hello" or "how can I help you" would suffice. read more

Tonight the wife wanted to get a sandwich and suggested Subway. I'm not a big fan of Subway, so I always suggest something else. Today, I thought of freaky fast Jimmy Johns. Why didn't they say, "Jimmy Johns in a jiffy." I think it's catchier. So I ask the sandwich artist - sorry - the guy behind the counter, "We've never been before here, what's popular?" "The most popular is #9 and #12. And so is #10." And the difference between the clubs and the subs are the subs are hollowed out and the clubs are cut straight in half. It takes me a while to figure out what I want and surprisingly, the wife knows what she wants before I do. This is probably a first. She gets the Veggie and she can't decide whether she wants the club or the sub. Luckily the sandwich arti... guy behind the counter says, "Look. The only difference between the sub and club is one has 4 pieces of cheese and one has 8." "The 4. Definitely." I get the Beach Club (#12). We don't know it until later, but the difference between the Beach Club and the Veggie is turkey. The Food: My first bite of my sub was mediocre - the good news is that it actually got better as I ate more. The secret is the avocado spread. It's nothing like guacamole, so don't go in expecting it to. It's kind of an avocado-flavored mayo. It's good stuff. The wife compared my sub against hers and agreed that mine was tastier. There are a couple things I don't like about JJ's. They only have one kind of sub bread. There were some other options but they didn't ask us which one we wanted. The wife mentioned that we didn't have the choice of toasting our sandwich either. Lastly, the only choice for cheese is provolone. The wife asked if they offered fresh mozzarella and the sandwi... guy behind the counter said, "Corporate decided to only have provolone, but it's like fresh mozzarella." "Really?" the wife says. "Sure, they're both white cheeses." The good news was that the food was fast. It was a good sandwich but some small tweaks could have made it better. It's cheap eats, the two of us came to under $10. The signs and posters on the wall are fun and the atmosphere is adequate. As always, smells are free, so don't squander your breath somewhere else. Sorry Jimmy, you might be freaky fast, but your sandwich is only ordinary. read more

Jimmy John's is my favorite sandwich shop. Especially considering there is a Which Wich and Great Outdoors just across the street. It is always quick to get my order whenever I come in. Personally, I have never had issues with the staff nor seen someone have issues while I was there. Lunch is busy, but evenings and weekends are less busy. read more

Staff is general not the friendliest, but sandwiches are really good, when they get them right. They make mistakes on our sandwiches on a regular basis, but they will re-make it for you if you ask, else they just remove the offending ingredient. Not a good idea for customer service, especially if potential allergies are involved. Today, my daughter found a hair in her sandwich. I took it back to counter, and instead of offering an apology or to remake it, Frankie (who identified himself as the manager) said something along the lines of "so, I will give you a refund." Bad idea. I told him that this was unacceptable, and he told me what policy was regarding hair. Seriously? I told him I did not care about policy, and he surprised me by saying that he did not care about it either, and that he was just letting me know what policy was. Then he told me he had a problem with me before, I reminded him that the only times I had ever said anything was when they made my sandwiches wrong, and the extent of my communications then was to point out their error and to ask for a remake. How hard is that. He then asked why I was changing the subject and bringing up the past. Wow! I was just responding to his comment, walking through the door that he opened. I asked for owner's name, he refused and asked me to leave, no worries, give me the name and number and we are gone. He said it was on the wall, on a brochure, in a corner that was inaccessible because it was blocked by a bench and a trash bin. Frankie threatened to call the police, no need, just refund my money and we are on the way. Unfriendly people, inept "managers," inability to follow a simple sandwich order, unsanitary conditions but a really good sandwich makes it a no-brainier..... Go somewhere else. UPDATE: Chris, the franchise location owner reached out to me in response to this review and he telephoned me yesterday. He is aware of the challenges, apparently I am not first to report some of them. He committed to spending more time on staff training and development and sounded sincere. He apologized and asked me to give them some time and another chance. I expect that I shall. read more

Not something to write home about, but certainly memorable enough to write Yelp about. It's like subway on crack and with a Freebirds vibe. They serve up a wide list of prefixe sandwiches that you can tweak any which way. Pick a sandwich type, and while they make it, you pay for it. Decide fast wether you'd like the option of chips and a drink becuase by the time I'm done paying, one of their overly zealous employees has my sandwich waiting for me in the air. A cool thing is once you've paid and you have your sandwich and chips, they dont automatically put it in a bag- just like you grab a straw and lid on your own, you grab the bag only if you need it! I HATE when people give me a paper bag for one thing and its a total waste. Jimmy Johns has one of those setups that makes me nervous just to go in....I think about 15 (not exaggerating) employees yelled Hello at me as I entered. Some people may like this kind of forced attention, but the affection makes me uncomfortable. While I hate the attention/seemingly unnecessary amount of employees, they get the job d-o-n-e. Quick is their name and gee golly they are quick! They serve a pretty hefty amount of delivery orders from what I've seen (and BONUS they will deliver ONE sandwich (minimum)) and I saw these crackheads literally running to their cars to deliver the food. I've never seen delivery guys so anxious that they literally sprint to their car....so that was pretty sweet and makes me want to order delivery from them next time. The store is clean, the service is quick, the food is a little better than Subway quality, and they offer delivery for ONE sandwich. Welcome to the neighborhood, JJ!!! read more

Tasty Sandwich with fresh ingredients and the best thing, THEY DELIVER!!! Seriously, I place an order online for sandwich and its delivered to my work within 20 minutes. Now that's what I call service, especially on days when you are so busy to step out for lunch. One problem that I have with them, they do put a lot of mayo even when you ask for "e-z on mayo". So next time, will order without mayo and ask for packets on the side! read more

First let me start by saying the manager was very nice and refunded me - I ordered my sandwich at 12:35 pm on a Tuesday afternoon, was patient because it was raining and I understand delivery can take a minute. 1 hour later - called the manager and they said weird and refunded me and said someone would be there soon with my sandwich. Another hour goes by it's 2:36 and I call again - said they are sending someone with my sandwich, he finally shows up and I get my sandwich after 2 hours of waiting. I feel like a got pushed aside and forgotten about 2 times in a row and no one there seems to care in their store or in their corporate office - called and said I would be called back never happened. I just know now to never order jimmy johns delivery again because like their usual performance I am left disappointed. read more

Ordered a lettuce wrap sandwich, total came to just under $7 which ended up being a major downside because there was so little food. I was still very hungry after the 5 or 6 bites of food that my meal comprised of, which is pretty ridiculous in my opinion as I can just go next door and get something from Chipotle that's twice the amount of food. Was the food good? Yep, probably 4 stars for the food. But definitely not worth $7. read more

I'll be honest... I'm not a huge fan of Jimmy John's. The bread? bland. The fillings? bland, but fresh. The service? Well, quick... but bland. When the food is free, though? It increases your appreciation of any given restaurant. I was able to sample many-a-sub today thanks to some free samples via the Jimmy John's location closest to my work. They randomly walked into our office and were like, "Hey, we have some free samples. Where's your break room?" Couple minutes later, Nos. 1, 4 and 6 on Jimmy's menu were in mah belleh. I'd already tried The Vegetarian (not a fan), but the Turkey Tom and Pepe were pretty good. I didn't like the amount of mayo, though (too much). I still prefer other sandwich places to Jimmy's (like Quiznos, Jersey Mike's, Subway, etc.), but if they're gonna give me free subs? I'll take 'em! read more

Jimmy John's is my favorite sandwich shop after Potbelly. The bread is so awesome that it would be a shame to toast it, so I'm glad they don't. It's always perfectly cooked and shaped--almost as if it weren't made by humans. The meats and cheeses are fresh, high-quality, and sliced right in front of your eyes. Jimmy John's has the best smoked ham I've had from a sandwich shop, and the cheese is so flavorful that you can actually taste it in your sandwich--no need to look to see if it's there. And last but not least, the mayo is so good that I could eat it on bread by itself. Mmm... mayo sandwich. Now, the complaints: -- They tend to overdo the mayo, causing the contents of your sandwich to slip and slide every time you take a bite. This is annoying, as you have to keep checking to make sure you're not about to end up with half of your sandwich on the table, which can be a mess to recover from. -- "Freaky Fast" can be a bad thing when your sandwich is put together so carelessly that it keeps falling apart. -- They go very heavy on the lettuce sometimes, which can lend an overly grassy flavor to your sandwich. Jimmy John's is awesome and puts Subway, Quiznos and friends to shame. read more

This used to be the favorite sandwich shop of the lovely Ms. Jones. Delivery was fast and the sandwiches were made to perfection. This seemed to change over the last few weeks. Out of the last four orders, each one has had an issue. Once it was the completely wrong sandwich, another time chips were not delivered, and the other two times the sandwiches were put together in a very sloppy manner. New management perhaps? Time to find a new favorite sandwich shop as this is no longer it. read more

I've ordered many deliveries from this location and up until the last couple of months I haven't had any issues. The last time my delivery took an hour. When I called to see what was going I was told the driver left 20 minutes ago and should be there soon. He had a lot of deliveries. When he did arrive, I was given a coupon for a free sub because of how long it took. That was nice. Today I decided to order another delivery (mind you this is just one sub) and I'm sitting here writing this as I come up on an hour again without my sandwich. I know it's 4/20 but damn. An hour is not "Freaky Fast". I'm over ordering from this location. I thought maybe the first time was a fluke but I think this store just doesn't have it together. Don't waist your time. read more

This location is not freaky fast for mobile ordering. Twice I've been here, go in, and my order is just sitting there waiting to be made, let them know I have a mobile order, then the put their apron on looking at me like I'm crazy and hastily start making my sandwich! read more

Appreciate that this store owner has compassion and understanding for people with food allergies!

their sandwiches are very wholesome and awesomely flavorful. and my goodness they make their sammie FAST! I put in my order and turned around after what seemed like 15 seconds and it was already finished! on top of that there's ample parking so it's PERFECT for especially those that have no time. it's a very quick get-in and get-out place. on the other hand i wish they offered an actual a low-fat menu. their "low-fat" menu consists of the "slim" sandwiches with just meat and cheese. they don't even have a light mayo option! thus only 4-stars from me. :) read more

This location does an excellent job! We order from our office from time to time and the delivery is always quick. They do a good job with accuracy and making sure the orders are right. Most importantly I think the sandwiches always come fat, loaded down with meat and toppings. Always satisfying. Been meaning to leave a review for these guys for some time, they deserve some kudos here! read more

Jimmy John's - Well it WAS an Ultimate Porker :-) - Sandwiches Near Me - Richardson, Texas

Jimmy John's is not freaky fast it's so over an delivery hour waiting for a sandwich! I wish I could rate if it's worth ordering but I'm still waiting !!! read more

We have been eating their subs since we were in Madison, WI where this outfit started. We are in Texas and it is good to see that growth has gotten them down here. We use them to cater some of the events at our office right around the corner at Collins and Campbell. I think this store is franchised. They do a good job and the comparison to Subway is not there. It is a better, fresher, and healthier sandwich. read more

The delivery is always very fast and the drivers are always courteous. I got the #2 roast beef with avocado spread and as always it was delicious and fresh tasting!The only thing that would make this experience is if the drivers or people packing the order slowed down and check to make sure the whole order is there. Overall a positive experience and I'll keep coming back! read more

I already dig Jimmy John's sandwiches. They make a mean sandwich! I forgot my lunch today rushing out of the house and got to work kicking myself. Jumped online and looked around and noticed that they delivered and are just down the road from my office. I ordered online a sandwich, The Vito, whole pickle, chips, and a cookie all for less than 11 bucks. They had the food here in less than 15 minutes. AMAZING! Totally blown away! Thanks for saving my day JJ's! read more

The cashier was nice and polite. The sandwich maker was unfriendly and WEAK as a so call man.