I walked into this Jimmy John's location. I noticed a family of three going in ahead of me--two adult males and a female. After they placed their order I stepped up and placed my order for a number four Lil John no tomatoes and cheese. No drinks, no chips. I stepped back and noticed all of the orders pending. So right away I know it's going to be a wait. Soon after I placed my order, a mom and her little girl come in and place an order. I noticed a lot of people walking in who had placed mobile orders. When the orders start to be completed, the family of three go up and grab their lunch. Then the staff member calls a number four "something something something"couldn't hear him. A woman quickly gets up, grabs the sandwich and walks out, crumbling up the receipt, and not even looking at it. I walk up to the counter and I ask what was that order? He said oh, it's already been picked up. I had a sinking feeling it was my order but OK. Next the lady and her daughter get called for their lunch. They walk up there pick up their lunch and walk away. I look at the counter where they're preparing the sandwiches and there's no little John sandwich being made. I walk up and ask the gentleman again about my sandwich. He asks me my name. I tell him and he says, "could it be under another name?" I said absolutely not. He asked me how I placed my order. Was it an online order? I said no, I walked in after that family placed my order and then the little girl and the mother came after me. This means to me that he doesn't have my order or it means that they're not making the orders as they come in. The female staff member said, we're really busy; not an apology for getting the orders mixed up. My order wasn't complicated. It was a single small sandwich. If they were so busy, why didn't they have more people out there making sandwiches? I noticed Mr. Order-taker heading to the back after every order. Maybe he's taking lunch, but when you're that busy in the food industry shouldn't lunch wait until after the rush? They finally made "my" sandwich. After leaving, I spotted the receipt in the bag. I noticed the last 4 of the Visa card was not mine. I also noticed this person's order while similar to mine, had no mayo. It was placed much later than my order according to my bank info. Proving my theory. I called the store and spoke with the woman who claimed to be the manager. I recognized her voice (the one that said they were really busy). I explained everything I had discovered and that I understood mistakes happen, but not a single one of them apologized. She did finally apologize and offered to credit me for the sandwich, but that wasn't why I called. It was because of the way I was treated. I hope things change. I will also say, the sandwich was not worth the wait. I won't be going back to that location if I can help it. read more

Jimmy John's - This store is horrible when it comes to taking orders and getting them out in the order they were taken. - Sandwiches Near Me - San Antonio, Texas

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I will be honest, Jimmy John's is not my favorite place for sandwiches. The main thing is because their bread is bland. But a friend invited me to meet them for lunch here. The employees were attentive and courteous. And the food wasn't bad. I had a roast beef sandwich. read more

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Excellent service, diligent and very helpful. Store is clean and welcoming. Highly recommended

Stopped by for lunch and ordered a Turkey Unwich and Greek Cucumber salad. Worst I've ever had. The lettuce was covered with brown veins (I threw it away for fear of getting sick) and the Cucumbers in the salad looked old. I ended up throwing that away too. Money spent totally went down the drain. Customer Service was not very welcoming. The soda fountain was filthy and not cleaned. Will not be returning to this location. read more

Now that they have toasted sandwiches, they have upped their game. They had always had fresh sandwiches and services is very fast.

Consistently good and fast. Friendly staff. If you have not tried their grain bread - DO IT! read more

Love the new lemon blueberry cookie! I got the tuna Tom and requested wheat 7 grain bread but they made it on sub bread. Had to go back since I didn't want it on sub bread. Quick service but wish the guy taking order had paid attention. Added extra mayo, lettuce, tomato, onions and pickles with oregano and salt n pepper. It was tasty but was still missing something. read more

Jimmy John's - New cookie - Sandwiches Near Me - San Antonio, Texas

I asked for EZ!!!! lettuce and I got a fricken lettuce sandwich. They put a little amount of meat as if the meat itself is coming out of their paycheck! Step your sandwich game up!! read more

Jimmy John's - lettuce sandwiche - Sandwiches Near Me - San Antonio, Texas

I'm not a regular customer and usually eat only Subway. My husband loves this place, but i always insist on something else. However, my son went to Jimmy Johns and bought me a turkey with provolone. Surprisingly, it was excellent! Very fresh and tasty. So, the next time my hubby suggests it, I won't turn my nose up, but I will order the turkey with provolone along with a healthy slice of humble pie. read more

Huge Huge Fan of Jimmy John's, But over the last 2-3 visits the Sandwich Quality has went from 10 to 2, my last few sandwiches were so skimpy I mean SKIMPY... Not sure if it's just me but Did the other Meat and sides fall in the Floor?? Jimmy Johns not sure if this falls under Bidenomics and or Budget Cuts, Please let me know if and when you come back to Sandwich Standard's... read more

Went here the other night with my girlfriend because we love sub sandwiches (firehouse and subway to be specific) but we wanted to try something new. I had never eaten at Jimmy John's before and neither did she...and we will never eat there again! The chips were all Jimmy John's branded which is fine there were okay I guess, but the combo I ordered along with her sandwhich came out to about $30 bucks. At that price I could've gone to eat a nice dinner elsewhere. I thought maybe the food will justify the price but haha NOPE. Sandwhich bread felt like rubber and that probably was the saddest sub sandwich I've ever seen or eaten. Not to mention the staff was not really too friendly either. If you want a sub sandwich, go literally ANYWHERE ELSE. You'll be much happier trust me. Jimmy John's belongs in the John's. read more

Came to jimmy john's at 8pm on a tuesday night 2/6/24 and these employees here all seemed lazy kept saying they didn't have bread cooked a few at a time. just didn't seem like they wanted anyone else to come and order it even came back after they said it would be 30 minutes. ridiculous lazy useless employees. i love jimmy johns but this location has horrible service. read more

So, at least this time the AC works and after a year they have ice but the last few times we have gone in it's dead, but they can't seem to get a sandwich right. I mean I go when they are dead, but they can't seem to get it right. Maybe it's the people behind the counter with their air pods one while they take the order, or the people wearing sunglasses who are prob not even paying attention when they are taking their order. They seem more interested in hanging out by the back door than anything. Whoever took over the franchise when it shut down for a few weeks a couple years ago has done this chain no justice. read more

I am so frustrated and in disbelief at what jimmy johns is either out of bread or chicken and you can never get what you order. This has not happened one or twice it has happened 4 times now. Like someone else mentioned this is the WORST LOCATION IN SAN ANTONIO. I hope we get another one in the area so we can have a decent jimmy johns here!!! I definitely need to find another sandwich shop here in the area, take your business elsewhere. read more

As we walked in during our lunch hour to pick up some sandwiches the manager rushes out upset, screaming at some of his employees stating he needs them inside now. He screams at them twice, as he is walking inside he tells them out loud I don't need you guys, I should just fire you. Super unprofessional and such low class. I guess the manager was so upset that every order that was placed was incorrect. They charged us for some items they didn't even give us. I asked for no tomato and it's like I requested extra tomato. This manager really needs correction action due to his lack of management skills read more

Love coming here. My sandwich's are always on point and service as well as cleanliness has always been great.

This is the 3rd visit at this location that I come 60-90 minutes before closing and they are out of bread. How is it that ONLY this location has that excuse. If I could give this location 0 stars I would. And how are you a sandwich restaurant and run out of bread? Completely unacceptable. When I asked the question "how is it that this location always runs out of bread an hour before closing?" The workers and manager next to me just laughed. I will NOT be returning. Ever. read more

Ordered online as a pick me up while I was sick and had a friend pick up for me. Ordered the combo (sandwich, drink, chips) and a cookie, requested the sandwich be cut in half. Order was correct on the receipt but did not receive chips, cookie, drink, and it was not cut in half. Very disappointing. Edit: the sandwich was good, I'm still upset about my cookie though. read more

Very bad experience here. I walked in and ordered two sandwiches togo. I was charged too much and realized it while waiting. Cashier wasn't sure how to fix it some other person came and tried to fix it. I kept waiting for the sandwich's to come out and kept seeing the employees take out stuff for curbside I guess. I had been there for about 30 minutes. Then the guy making the sandwiches came over and told me it would be about 15 more minutes, the bread just came out of the oven and we just put it in the refrigerator to cool. Not sure if the bread normally goes in there or not but thought it was kind of weird. I just told them never mind and I would like my money back. It took forever to for them to finally get the money refunded. I had 4 receipts and no sandwiches. This was a terrible experience and I obviously have not pictures to post since I never got my order. I may give them another chance but I will definitely ask of they have bread before I order. read more

Jimmy Johns is probably my fav sandwich shop in the area. Little pricey when you make it a combo but that's why I only go here to treat myself to what I would call a "treat yourself sandwich" when you know you can make it yourself but you just don't want to. Really enjoy the taste of all their ingredients and it's perfect for a plain Jane person like me. read more

Jimmy John's - #1 combo - Sandwiches Near Me - San Antonio, Texas

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Staffs great! My first time here and they were awesome to explain the menu and offer suggestions. I felt it was little over priced. But if I'm Craving a good sub I'd come back read more

jimmy johns is my favorite sandwich shop... i love their bread. it makes the sandwich for me, but this latest visit the bread was stiffer and hard to chew. the sandwich tasted good but was just a workout to chew it. All the sandwiches we ordered had the same stiff bread. I'm going to try another location and see if they changed the recipe. read more

I've been a fan of Jimmy John's for a couple of years now and I was really excited to see this location open at Alamo Ranch. I'm a big fan of their french bread! I usually like my sandwiches toasted but Jimmy John's bread is so good that it doesn't need to be toasted haha. I also like that you can extra toppings like cucumbers, hot peppers and mustard for free. Went here today with my boyfriend to grab a quick lunch. The staff were friendly, courteous and fast. I ordered the #4 Turkey Tom and my boyfriend had the JJ Gargantuan (roast beef, turkey, ham, salami, capicola, provolone). Both of us enjoyed our sandwiches and the total came out to $15 for the two of us. We'll definitely be back! read more

My husband ordered two Unwiches for dinner for him and I. He gets home and they have bread on them. Manager stated if I want credit for their error that I need to drive 20 minutes at 9:22pm and return the sandwiches. Id rather take a picture of them sitting in trash can than waste anymore of my time with their incompetent employees. We won't ever go to this location again. read more

Jimmy John's - Wrong order - Sandwiches Near Me - San Antonio, Texas

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We ordered sandwiches last Sat for pick up. Got our sandwiches home and the bread was rock hard. My husband called and drive back there to get remade sandwiches. He brought back the old ones but the manager couldn't have cared less about it. No apology even though my husband had to drive back. Once he brought the new sandwiches back it was evident they were not happy about remaking them. They was minimal to no turkey in it just mostly lettuce on bread. So very disappointing as we had just started ordering from them. With so many sandwich shops in close proximity you would think they would make an effort. Will NOT be ordering again. read more

I love this place. Whenever I'm tired of fast food and want something quick and fresh, I come here. I get the Vito which has salami and provolone cheese on fresh baked bread with oil n vinegar, yum. The place is nice and cool, tables are plenty and great for large groups, clean and it smells AMAZING when you walk in. I wasn't a fan of their jalapeño chips, thought they were way too salty but everything else keeps me coming back. read more

This location is most likely the worst in San Antonio. According to the staff they now "portion' out there sandwiches whatever the hell that means. Literally 3 tomatoes, 3 pickles, 3 jimmy peppers when I asked for extra. Can you believe that? Best part was when they charged $20 for shitty service & half assed sandwiches. I had to tell the girl to add more peppers than that and you should of seen the face she made. I won't ever be going back to this location and can't wait to tell everyone else not to go! read more

Sandwiches all come on white hoagie rolls; no wheat rolls are offered, but you can get wheat bread. Not a lot of sandwich toppings offered outside the standard fare: Lettuce, tomato, onion, mayo, cucumber, sprouts, hot peppers. Regular-sized sandwiches have very little meat; "giant-sized" offers double meat. Great place to pick up lunch when you're in a hurry. read more

OK what can I say about the spot is wonderful you cannot go wrong with Jimmy John's the fact that it is down the street from my house and the customer service is awesome. the food is good. I did not have to wait long. they're always attentive and it's healthy what more can I say. A great spot, happy that they are in the area and enjoyed my experience here. read more

They make a fine sandwich, fast and reasonably priced. A good variety of sandwiches with fresh ingredients and fresh bread. I like them better than the leading chain sub shop. I feel like I get a better product and service. The stores are always clean and seemingly well organized. I get the Vito and its is consistently a fine sandwich. The sandwiches could be bigger, a foot long offering would be appreciated read more

This one has nicer employees than the one on Bandera; they are just as fast so be sure you ask for all of your toppings ASAP or else the sandwich will be done before you know it. Since it's in AR I don't come here between 12-2pm and 5-7pm on weekdays... it's crazy in there & we avoid it on weekends all together. read more

This place is so CLEAN!! You can eat off the floor, good prices, yummy sandwiches!! Got a coupon and I have been back 3 times since!!

Just don't order from them through DoorDash, you'll probably never get your order. No accountability from them or DoorDash. Super annoying

Great food, great service, was pleasantly surprised when opening sandwich the sticker said Merry Christmas not this non wimiscal nonsense. Thanks for sticking to your guns and not falling for the political (incorrect, not making anyone feel bad garbage). Merry Christmas to all. read more

The sandwiches here are woefully inadequate. They skimp on ingredients, leaving you feeling ripped off and hungry. My wife literally brought her sandwich (the vegetarian menu item) home and added ingredients to make it more acceptable to her. Never again. read more

Sometime all you need is a nice cold sandwich for dinner and thats it. Love there veggies sandwich and the tuna is good too. The 9 grain bread is really fresh and the torpedos are always a win. The service is super fast here plus they deliver. I have not tried the delivery yet, but this place earns solid 5 stars. read more

Gluten Intolerance. I come in here every week and order an unwich. It is one of their subs without bread, so it's a lettuce wrap essentially. I ask them to change their gloves and they always do! The people who work here are awesome & they make really good sandwiches! read more

just ordered 2 sandwiches and they were ready by the time I finished paying for them. that's what I call fast service :-)

Quick delivery! Prices are higher in our area than at other local stores, but I guess that's a given. Basic menu, but super easy to order from and have at your doorstep in a few minutes! read more

Love Jimmy Johns. Fast with great service. Consistent at every location. Every one is fast and good.