Food is good. I ordered the children meal meatballs sub. Service was great. I ordered it to go.

Just received a hook and ladder salad with no dressing! Who does that? These people must be stupid or just don't give a crap about the service that comes out of their store! I ordered it through Uber Eats but it's not their fault. If you want sub par service with crappy made food, order away. Otherwise, stay away from this location. When I called, they could not care less. This location sucks! read more

Food was good. I had the new Thanksgiving turkey sub, it was delicious!! I will definitely be back for more. Staff was fantastic, and service was quick. Plenty of room to sit and enjoy a quick lunch! read more

They put too much Mayo on the subs but the actual sandwich was good. The meatballs were a little on the rubbery side - could've used more sauce. I ordered pepperoni on mine, and I expected at least a few, but instead they dropped one big one. We ordered to go, and the delivery was very prompt! read more

The food is good the service alright and they sometimes forget stuff on orders. Inside is good usually pretty clean.

I ordered the new chicken Parmesan meatball sub and it was really good. The girl who took my order was very nice. This establishment is kept clean as well! read more

Sandwiches are always well made, fresh & packed with meat. Bread is extremely soft. I love the hook & ladder.

After a full day of gift wrapping didn't feel like cooking or leaving the house so I ordered uber eats to deliver. It was our 1st try having Firehouse. And let's just say we will be back.. I didn't realize the subs would be so big and full .. great job Firehouse! Not perfect 5 star but not your fault.. maybe the driver?? Our order took about 1 hr for delivery read more

Firehouse Subs - Italian sub 12 in & meatball sub 12 in - Delis Near Me - San Antonio, Texas

I ordered through Firehouse app. My colleague ordered through Door Dash. My order was put on the shelf, accessible to anyone. My colleague's was kept on the counter in front of the girl making sandwiches. I picked mine up and waited for a minute before she acknowledged me because his was not on the shelf. I mentioned I was also picking up my colleague's, and gave his full name to her. She claimed she didn't have an order for him but asked what he ordered. I mentioned I could call him. This would have been her opportunity to tell me she needed him to click confirm on Door Dash and share a screen shot. She failed to go this route. Instead, she chose the MUCH slower and frustrating method. So I call him and asked what he ordered. When I repeat it to the girl, she nods to indicate it's the correct order. I hang up with him. She then tells me he needs to click confirm on the app. I call him back but now can't get a hold him. I have to call his coworker to tell him to click confirm. After he said he did that, we hang up. She then tells me I need a screen shot of him clicking confirm. My head nearly exploded. Why is she determined to create such an atmosphere?! She's not holding on to a winning lotto ticket; it's a damn sandwich! I gave two stars because the restaurant was clean; but the service workers there clearly need quality training. I will NOT be back to this location. read more

I asked for smoked turkey breast instead i got smoked brisket. I have hearing loss so it was hard to hear and at the same i said smoked turkey breast. Not even sure how i got brisket. :/ i was thinking like they were going to ask me what kind of veggies I want and no wonder they didn't. I don't go there often either. Should have ordered online probably would have gotten what I wanted. i also found a hair on the pickle. Just ruined my appetite. read more

Firehouse Subs - a pickle in a styrofoam container - Delis Near Me - San Antonio, Texas

Good food and you get to show your support for heroic people. The brisket subs are delicious, and I love their line up of sauces. Very cool and clean environment. read more

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Unorganized, run by kids, dirty floor, dustbunnies, filthy restroom, employees not washing hands, too much mayonnaise, no choice of white or wheat bread white only, no side offered, bottled drinks only available. I understand why they have so few stars, And I won't be back to this location. First time atFirehouse Subs ever, may be my last of any location. read more

Very friendly staff and good location!! Always visit this when in the area!! Have used for a few catering office parties and they were great!! read more

Rude employees, me and my girlfriend came here at 8:25 already feeling bad that we were going to order a sub 35 minutes before closing. Upon entering nobody greeted us or even smiled, I'm sure the food will taste fine but how we were treated made us lose our appetite. Place was clean for the most part. read more

Great service and the food is so on point! First time there and I was like so wowed I'd never eaten from a sub place that made delicious food. Soda machine was insane and very very fast service it didn't take longer then 3 min for me to get my food. The store was very homey and friendly and clean that's what I love they greet you and tell you bye 5 stars all the way. Will certainly come back thanks for all the yummy food guys read more

Firehouse Subs - Delis Near Me - San Antonio, Texas

Darn, I was looking forward to loving this place. I'm 100% team firefighter . Now even more since my son is currently taking fire science courses with SAFD. I was very excited to try this place bc of its origins. Sandwich was tasty. I think I would have raved more about it if I didn't have the impression that it was prepped by someone bothered to serve. I was going to give the benefit of the doubt and blame our currently constant disgusting weather. But, then a young man came in to pick up his order and the ladies perked up and became friendly and pleasant with him. One of them even came from behind the tall counter and served his drink for him from the fountain. If you don't mind being served by someone you're bothering then come here. But stay away if that kind of thing pisses you off. read more

The firehouse subs you know & love with an amazing team serving them up! Every single time I've visited the store has been spotless, I've been greeted immediately & received my order in a timely fashion. I love swinging in to grab lunch or an easy dinner when my husband works late. read more

Food was hot and good, employees welcomed each customer as they entered and were very attentive. No complaints here! Also, really enjoyed the selection of hot sauces- I tried several in the 6 to 8 range out of 10. read more

The management needs to show the people making the sandwiches to read what the customer wants not what they want on a sandwich. The cashier wasn't friendly at all and dont think I will ever go back there. We will stick with jimmy johns because they care about there customers. I dont need a comment on this from management because they dont care anyway. What a waste of time and money!!! read more

My husband loves Firehouse, but this only the second time I've tried. Both times ordered the Hero Sub. The flavor was great the first time, but this time we both agreed was missing something that would make it great... well we found out they had forgotten the mustard, which they put on all subs, so I'm not sure how they forgot! The bread and meat are good and taste fresh, but both time my bottom bread gets nasty soggy (and I leave out the tomato), and we only live 3 min away. read more

Sloppy sub. It's obvious no care was taken making my sub. Too much mayo. Way to much dressing. The sub fell apart and could not taste the turkey or bacon because of the all the extra unnecessary dressings. Very disappointed. read more

I miss this place. I used love it. Last time 2x i was there I got home, and thought I had accidently bought subway. My sandwiches were so small and I had still paid the firehouse price. Very disappointed. read more

Omg best sandwich ever. They are better than subway and Jimmy John's. They are full of flavor and great costumer service

Firehouse Subs decides to put a location on the SE side of town just a skip, hop and jump away from the City Base theatre so I decided to investigate what all the hype is about as soon as I left work and planned to see a movie after eating here since I refuse to waste any of my hard earned money on any of the crappy food items at the theatre's concession stand. I ordered a small turkey, ham and roast beef sub, hold the mayo and 86 the cheese with chips and a drink. They have the soda fountain of the future today, the Coca Cola Freestyle machine featuring their own cherry limeade. I wasn't impressed with their cherry limeade at all. It's not really limeade at all. It's just cherry flavored sugar water. You have to squeeze lime juice into it for the full experience and there were very few limes available. Lame! My sandwich was okay however it could've been better had it not contained onions and regular mustard instead of that honey Dijon or spicy mustard it had. What a way to ruin a sub! Don't get try to get all fancy schmancy with the mustard, just keep it simple! So as far as subs are concerned, sorry Firehouse but this Texas boy has been spoiled rotten by Jersey Mikes however you are a slight step above Subway but several steps below Lenny's, Quizno's, McAllister's,Jason's Deli and hell even Jimmy John's is better! For dessert,I ordered 3 cookies, one chocolate chip, one white chocolate/macadamia nut and one oatmeal. The chocolate chip was too much like a Soft Batch cookie while the white chocolate/macadamia nut had a lemony flavor, yuck! The oatmeal raisin cookie was the only one I cared for however I'm still partial to the cookies from Jason's Deli. The price isn't too bad though but still, the south side is getting cheated in regards to sub places. We deserve better than Subway and Firehouse Subs just does not cut the mustard. read more

The sub here was pretty good. Nothing that would blow your mind but pretty good. The two star deductions are because the location was kind of dirty (soda machine a mess and water leaking through the ceiling into a bucket) and because of the service. I was slightly disappointed with the young man running the register. I went here for lunch and had on my military uniform. After I had ordered and sat down, my boss (civilian but retired military) asked if I had gotten the military discount. I didn't know they offered one and the young man at the register didn't mention it despite the fact I am obviously in the military. Maybe it's petty but I would think if you offer a military discount and the person ordering is in uniform you would either say something about it or just apply the discount. read more

Quiet and relaxing atmosphere. Love the brisket sub. place is clean and employees are friendly. went once and can't stop returning. just wish the locations were closer. The prices are fair. read more

Greatest Subs in town.Fresh&juicy full of flavor...&great service. I really recommend it to all!

Cool place to eat laid back and you can catch a game on there tv's. The location is great to right next to the movies and bars.

Great service from our cashier! It was our first time visiting and the cashier was helpful with the menu and the suggestions he gave were really good! Turkey bacon ranch ... cub on a sub... clean environment and food was good! read more

Love these sub sandwiches. Best sandwiches around, hot and made fresh, with many fixings and meats and two sizes, and choice of breads. Just like subway only "way better". read more

Bad customer service,all workers were talking to each other,not paying attention to customers.did not greet people when entering restaurant.slow service. read more

Totally love this sandwich i had the firehouse meatball sub .. talking about a nice hot delicious four meatballs with mozzarella cheese scrumpish toasted white or wheat bread. This was my my first time here and it wont be my last. The staff was super nice and answered all my questions. The place was clean very clean and the staff always tending to the tables and making sure the floor was clean. The price is very reasonible and the size of the sub was great and filling. You get to choose other toppings like cucumbers tomatoe vinegar and oil all for no additonal charge there choice of chips are great my favorite is the vinegar and sea salt .. they are so tasty... stop in and try them all i know ill be back for more!!! #lovedthatsub read more

Great experience. Had to feed 30 people for an event and they stepped up and did a wonderful job for a great price. The staff was courteous and helpful...and they filled my order exactly right. Overall great service and great food. read more

Yummy great food the Italian was great good selection of hot sauce the # 10 was HOT !!! Jesse was super friendly checked on us a couple times. read more

King Hawaiian Pork and Slaw sandwich is one of the best sandwiches I have personally ever had...it is rich in flavor and the sweet bun is out of this world! Add a little Capt Sorensen Datil Pepper Sauce and you got yourself a homerun! read more

I use to frequent this location at least 3-4 times a month.... but I say never again.......I am big on customer service... especially when I am paying my money for something.... but yesterday was not the day for me to have it. (CUSTOMER SERVICE that is).. nor this morning... for that matter.... for the OWNER.. to call me.... and not have CUSTOMER SERVICE with me... how I was contacted this am.... is not how you handle a complaint.... so I will just say this... I could write a long drawn out review on what happened. BUT I WILL NOT.. and at the end of the day.. I should have been called and asked HOW CAN WE RESOLVE THIS SITUATION ...PERIOD...not go back in forth ..... CLEARLY ...your staff was wrong in the first place..... so to that I say... I will NEVER go in your establishment again... my family and anyone else that I can tell that will listen...and I will end with this... here is a word from the wise... be careful and not judge a book by its cover... you never know who that person REALLY is... and how that one incident can affect your business read more

i go here whenever i get chance and have never had a bad sub. they are always good, the place is clean and is not too crowded.