David is the BEST. Came out and fixed our dishwasher ( which was inoperable due to our own fault),…read morenever made us feel stupid, was professional and capable and honest and nice. I've been handing out his business cards like candy and absolutely recommend!

I just had David Glavnik out to fix my washing machine. Lucky me!!! As this was the day after…read moreChristmas, I expected to get no one out today but he responded within an hour. He was very friendly and neat. he had it fixed quickly. Of course no one wants to have an appliance breakdown but the whole fix made me wish I hadn't wasted my time to try and fix it. I highly recommend him!

Not their fault. My refrigerator was making noise. I had heard that Capital City Appliance was a…read moregood company. However, they are booked up 2 or 3 months in advance. They told me that the coils in my refrigerator may just need cleaning. So, I pulled my frig out, took the back cover off and proceded to clean the very dirty coils and fan. The frig is running quietly and efficient again! No need for a new refrigerator!! Thank you!!

I recently had Capital City repair an element in my stove. For some reason the part malfunctioned…read moreagain. Even though it was beyond the warranty they sent someone out to replace the part and check the wiring......at no charge! I call that standing by their work and generously going the extra mile. As an older adult I appreciate that very much.

Our fridge stopped working and we called many appliances repair services in town. Bogard appliance…read morerepair was our choice and will be for any future repair needs we have. They proved to be honest and trustworthy not trying to talk me into unnecessary services. They provided high quality service at a reasonable price. Outstanding customer service, I am very impressed with this company and will recommend them to anyone who needs appliance repair services.

Contacted them for a repair for my dryer. Provided me an accurate quote. Excellent communication,…read morearrived on time and did an excellent job. Explained all the repairs they completed and explained the parts and labor warranty. AAA+++

Austin of the Bend Best Buy Geek squad did a great job of setting up an entertainment center in our…read morecondo. Explained everything and was professional and patient.

I went into the store fully prepared to spend upwards of $2,000 on a new multi-monitor setup…read more However, because of the shocking behavior of one of your employees, I walked out empty-handed and will never step foot in a Best Buy again. When I attempted to show an employee the specifications of the monitors I was looking for on my phone, he immediately became condescending and hostile, asking me, "What is your shitty ChatGPT telling you?" Sam at Lancaster lost Best Buy quite a bit today. Won't be going there again.

I needed a freezer for my garage so I went to FB marketplace and found one. The seller said he'd…read moredeliver it. As it turned out, it was Jaime from Salem Appliance Service and Repair. As a used freezer, he gave me a 30 day guarantee. Well, after about 2 months, the freezer still worked but wasn't freezing things hard, like ice cream, and was collecting a lot of frost, more than normal. So I called Jaime and explained what was going on and needed a different freezer. He didn't have another one so he told me to look online and find one and he'd go pick it up for me at no charge, but I had to pay for the freezer. No problem, I knew the one I got from Jaime was over the guarantee time. After I received the new one, which the seller delivered so Jaime didn't have to go get it, I called Jaime to come and get the old one so I didn't have to pay someone to haul it away. Jaime came to get it and, can you believe it, he offered my money back. I only took 1/2 but damn, that's customer service. Thank you Jaime, you run your business like you're selling to friends or family. I really appreciate how you operate.

We purchased a home that included a high-end refrigerator. Very technologically advanced. Shortly…read moreafter we moved in, it stopped working. We called Salem Appliance Repair and a technician came out, looked it over, unplugged it, waited a bit, and plugged it back in. Said to call them back if that did not solve the problem. That was ALL he did. Unplug it and plug it back in. They could have told me to try that over the phone. Charged me $75 for five minutes. Absolutely ridiculous.

We purchased a washer and dryer from Kelly's several years ago and were pleased with the…read moreprofessionalism and knowledge of the sales team. A few years later, we converted a laundry room into a bathroom so returned to Kelly's to shop for a stackable washer and dryer. The salesman asked about the brand of our washer and dryer, and sold us the very inexpensive part needed to stack the appliances we had at home. Money saved! Recently, in search of double wall ovens, we yet again returned to Kelly's. This time we met Todd Edgar. We had done a *lot* of research and were pretty sure of what we wanted. Todd really knows his stuff! He answered our questions, provided knowledgeable insight, and researched our concerns. I especially appreciated his ability to communicate information clearly. And his patience is quite commendable. If you're looking for an appliance, go see Todd!

I honestly don't even know where to begin with how terrible this entire process has been and how…read moreincompetent the sales staff is. I ordered a professional range 2 months ago, and today was the fourth delivery attempt--which I ultimately declined and requested a refund. Four separate delivery days where I planned my day around and cancelled plans because of delivery. It takes A LOT for me to write a bad review. I am absolutely baffled by the level of incompetence from the sales team at Kelly's. I would never recommend buying from them. If your appliance arrives in perfect condition, consider yourself lucky--you do not want to deal with this company if anything goes wrong. I still have not received a single unprompted phone call. Delivery Attempt #1: The stove arrived and when the protective tape was pulled off, it left residue everywhere and the stainless steel looked damaged. I declined delivery. Frustrating but understand it's no one's fault. However, one of the delivery people and our sales person implied that we should just give it a little elbow grease ourselves. We paid several thousand dollars for a new stove, I think that is unreasonable to tell a customer to do that. It was taken back to the store, where the sales staff supposedly "cleaned" it. No call from our salesperson to schedule new delivery. Delivery Attempt #2: The following week, they attempted delivery again. It still wasn't in acceptable condition, so I declined it again. Our sales person was not friendly and acted like we were being unreasonable. I ordered a brand new stove so I think it's pretty reasonable to want in perfect condition upon arrival. So they then ordered a completely new stove. Again, no one called me about a timeline or delivery. Delivery Attempt #3: My delivery window was 11:45-3:45, but they didn't show up until 6:30 PM. I received zero communication--I had to call repeatedly just to get updates on arrival time. I have a toddler and a stove I couldn't use because they kept saying they were arriving any minute. The new stove arrived with the exact same tape issue. Frustrated, I begrudgingly allowed them to bring the stove inside with the promise that a cleaning crew would come the next week-- still not convinced that they would be able to get it cleaned, but so frustrated that I had been sitting at home for hours waiting and wanted to just get it done. The installers pulled out my old stove, brought the new one in, and after working through dinnertime, bathtime, and bedtime for my toddler, they informed me at 8:30 PM that they couldn't install it because they didn't have the correct fittings. This was the first time anyone mentioned a professional installer. Again, communication has been nonexistent the entire time aside from automated delivery confirmations. Since I couldn't be without a stove with a toddler, they had to bring back my old stove and reinstall. They left our home at 9:00 PM--from a window that was supposed to end at 3:45 PM. After going back and forth with the manager, we finally arranged a professional delivery team for the following week. Delivery Attempt #4 (Today): Yet again, the stove arrived in unacceptable condition despite attempts to clean it. The installer tried to clean it and even he agreed the stainless steel looked permanently damaged. At this point, I requested a full refund. Throughout this entire ordeal, not once did anyone from Kelly's reach out to us--no updates, no apologies, no communication at all. They issued a refund but still no call. Every single time, we had to call them. I wasted four days sitting waiting for this range, clearing out a path for delivery and canceling plans. The only positive part of this experience was the delivery crews themselves. They were polite and did the best they could with the situation they were given. Jose, Chris L, Lander and Chris H were awesome and understanding of our frustrations. The professional installer that came today (I believe his name was Gary) was also very professional and friendly.

Local in store, great. Online orders beware. If it is shipped from a local store you can modify the…read moredelivery date. If it is not from the local store, then you can NOT change a delivery date. This information is not disclosed when you make an order. The website simply says call customer service to modify your order. The policies on if delivered items are left out in the winter weather and damaged, or stolen, are not on the website, despite customer service stating they are. Nor will customoer service send you a copy of their policies. The resolutions department will offer to call vendors, but if the vendor has already shipped the item you are out of luck. This experience was with the resolutions department. The call to customer service was less than 24 hours after making the order. The first call ended being disconnected, or they hung up on me. I do not know which. I canceled most of the order. That also can not be done online despite the website saying you can. I had to call them again. I do like the local store. Online orders delivered from there are also fine. But for anything else online I am unlikely to patronize Home Depot again. There are plenty of other local options.

These guys bailed me out big time a tree trimmer destroyed my fence and didn't even bother telling…read moreabout telling me about it. Don't ever use ax caliber tree service anyhow, my fence is currently being held up by benches and chairs and home depot came to my rescue. Their veterans program came out, looked at my fence. They know the importance of somebody with PTS PTSD having dogs for their mental support animals so they decided to turn my broken downward fence into a brand new chain-link fence about 100 foot worth awesome company and they'll give you 10% off if you're a veteran.

Shout out to ANGELA!!! Also to the amazing paint…read moredepartment. I ordered 3 gallons of paint and chose a color from the Home Depot app, but when I got the paint home and started to apply it on a wall.....well, it was definitely NOT the color I wanted. (*Never buy paint from a color app. Colors are not the same.) I went back to Home Depot, hoping they could change the shade or something since there are no refunds for tinted paint. Angela was amazing. She was super kind and helped me find the right shade I was originally looking for. Angela even talked to the manager, and I was able to get a refund for the all the cans that had the wrong shade of paint. Larry was awesome, too. Both Angela and Larry worked together to mix the right shade of paint I needed.. If it weren't for Angela and Larry, I would be lost in colorland, wishing I could just get the right shade of blue/green I needed. Thanks again for all your help!!!

I cut my credit card up today. A family member has been waiting, calling, waiting, calling to see…read moreif he got the job. They even told him what hours he would be working!!! They left him hanging with no intention of telling him he didn't get the job. If they treat their applicants like this how do you think they treat their customers and employees?? Wow! What rotten management! I LOVE LOWES AND HAVE NO INTENTIONS OF EVER SHOPPING HERE AGAIN!!!!