Service was good. Not so good was charge of $376.00 for installed part, approximately 20 times retail cost of $17.35.

My technician, Chris Burke, was prompt, professional and very informative. He showed me pictures and walked me through everything he found during the furnace and AC service. He didn't try to up-sell me on anything and was very forthcoming about the condition of our equipment. I would definitely recommend John Owens Services to a friend! read more

My home air conditioner gave out late yesterday afternoon and as of 11:30 this morning, I am now cool as a cucumber :) . Chris Burke, my technician was prompt, courteous, and informative about diagnosing the problem and discussing repair options. I even received a picture with a picture of Chris as he was on his way to my home. Thank goodness for Chris and John Owens Services :) I would definitely use their services again. read more

I'm called John Owens Services after my boiler, which runs my radiant heating, wen out on Christmas night. I called the next morning and Tim showed up the same day and repaired the boiler. He was professional and helpful in quickly diagnosing and repairing the unit. I plan on using them again the install a new upgraded and much more efficient heater soon (while the old one now runs fine it's very old and inefficient). I highly recommend John Owens Services. Ask for Tim if he's available! read more

friendly service. work done right. professional employees who flat out tell you what your issue is and takes care of it too! I know I live a little out of their way of service but they still made time to come up and service my home. Cody, the technician was so nice and helpful and would like you to know that for any other future needs guarantee that you'll be hearing from me. Thankyou very much read more

They have been out twice now on my 62 year old furnace in last couple of years. Discussed alternatives. No hard sell for a new one. Decided on another fix and repair was done in a fast and efficient manner. Fair pricing. Very courteous and professional. Will definitely be using them when it is time for a new one. ! read more

Our furnace broke down the week before Thanksgiving. With company on the way we were anxious to resolve the problem. The staff at John Owens worked with us to get a new furnace installed just in time for a warm and cozy Thanksgiving. Chris, Danny, Cesar Alex and Nicole moved mountains to get the install completed. A big thank you to all of them. They were friendly, helpful, professional. The job was completed to perfection and the job site was spotless when done. I cannot say enough about the fabulous service I received. read more

I have a very complex radiant heating system that had multiple issues, I was impressed with Owens services from the moment I placed my first call for service on Saturday morning with the office, within 10 minuets John Owens called me back and asked me questions about my system, he was familiar with the equipment and he reassured me that he was capable of resolving my situation, John arrived about an hour later, in short order he diagnosed the problem as the control unit (System Computor) and a defective aqua stat. The control was fifteen years old and a direct replacement was unavailable. John found a new controller that would work for my system, traced all the various components hooked up the new controller, tested and made sure that every heating zone worked (Nine zones) and our hot water heater was working correctly. To say I was impressed is an understatement, I wouldn't hesitate recommending John and the whole staff at Owens Services. I'll certainly be calling them in the future! read more

John Owens Services - Heating & Air Conditioning/HVAC Near Me - San Rafael, California

I knew I had a bit of an unusual water heater problem in an old old house I use for my office, so when I talked to John Owens Services folks on the phone, I had some trepidations. The two or three different dispatch people who answered the phone were calm and pretty knowledgeable. When they didn't know, they would confer with someone in their office and get an answer. Their computerized dispatch system sent a text to me 10 minutes before his arrival, and had a picture of the technician, which I thought was a reassuring and friendly touch. Thus when technician Randy arrived, I knew him on sight. I was amazed at how this small detail got the interaction off to a good start. I knew beforehand that the part needed would likely be a special order with an unknown delay. Randy said he could try a workaround that might work if I was willing. He was very clear about costs, gave a quote and answered a couple questions I had. The workaround worked, and the house was immediately back in business with hot water! It cost exactly what he said, and he was done ahead of time. Well done, Randy ! You are a valuable asset to your company. We definitely will be calling the John Owens Gang for future projects (radiant or solar heating ?) at our home, as well. read more

Based on positive reviews I called them to ask about work. Response was curt to the point of being rude - couldn't take the extra 5 seconds on the phone to say 'sorry, not interested in jobs like that'. Perhaps they do good work - but someone might think about asking the people answering the phones to be a bit more polite! read more

We recently had a water heater that gave out and needed replacement. After getting one or two bids that were poorly broken down I was referred to John Owen Services by a friend. We live in a well maintained craftsman in Mill Valley and we are meticulous about doing things right. The appraiser who came to our home did a good job reviewing our situation and gave me three different solutions from tank water heaters to an on demand solution describing pros and drawbacks of each. An appointment was made and the next day Temo the technician came to install Temo was on time and detailed. He called and made sure I was kept abreast of progress and new hot water heater installed. Because of having such a good experience I decided to book an appointment to have our furnaces looked at with winter ahead. The following day they were inspected and serviced by a different technician. Over the weekend I had an issue with a fan that did not reset on our furnace. Because of having Temo's cell I called. He immediately took an interest in helping me out even though he was not the one in charge of furnaces in the first place. We trouble shot on the phone and realized someone would need to come Monday. Appointment set and problem solved. Temo is an outstanding employee and I would recommend John Owen Services because of the great work and professionalism that was shown by his employee read more

My heater broke right before Christmas and all the repair places were already closed. I left multiple messages at different companies and John Owens Services got back to me right after Christmas, had a repair man out the same day, and got the part and had it repaired within another 24 hours. Efficient and friendly service! read more

John is a contractor who goes above and beyond the expected. He has been my contractor for a major remodel and finish work that my late husband, who was also a contractor, had left unfinished when he passed away. When I've had plumbing emergencies, John came out to do repair work without hesitation, even on a weekend! He is smart, clever, creative, and helpful. And tops it off by being a really nice guy. I've recommended John to a client of mine who had a difficult deck rebuild in the Berkeley hills. She said that she and her family enjoyed having John around and were impressed with the care and detail he devoted to their project. You will not be sorry if you choose to work with John! read more

I have used JOS in the past for an on demand water heater which I am very satisfied with. When my heating system in my addition failed I called JOS, They sent out a service person as soon as an appointment was available. Randy was very knowledgeable and suggested I consider replacing my system rather repair because it was already 25 years old...the repair was slightly less than half the cost of a new system so I decided to replace it. The soonest I could get it done was one week out, disappointing but understandable. The installation was scheduled for the next Friday and they arrived at the time that was scheduled. The installers were very good and installed the system in about 6 hours.....though it was a messy job the left the addition clean and tidy. ...before they left they showed me how to operate the new thermostat and checked that the heater worked properly. When I went to operate the system the next day, Saturday, it did not work. Only cold air came from the registers and I could not control the fan or anything from the thermostat, I had to manually turn of the system just to stop the fan from blowing cold air into the room. I then called JOS to let them know the new system did not work...unfortunately their recording said they were closed until Monday and I should leave a message and they would get back to me...I also sent them an email describing the problem. Though I hoped they might respond to my message I did not hear from them until Monday. It is understandable that we all need our weekends off not to be disturbed by customers. I do believe they should have had an emergency number possibly screened by a third party to ascertain the seriousness of the problem. For me it was just inconvenient not to have heat for a few days but if you had a gas leak or something that needed immediate attention it could be dangerous....with all that said when it did get fixed on Monday all systems are go. So, I would have given 5 stars except for the fact that they were hard to contact when it could have been an emergency. I would recommend JOS, and I have. read more

I recently had John Owens services out to my home to replace my old furnace and also my 23 year old leaking water heater. I really had a great experience all around with the company. From they're friendly office staff to their knowledgeable service techs and installers. Overall very happy and satisfied with their services. the bid I received was very reasonable and competitive with the other companies in Marin. The installers did a great job installing a new High efficient furnace in my home. With a newborn baby in the house. I wanted to make sure my furnace and water heater we're going to be safe to operate for many years to come without having constant breakdowns. Thx J.O.S read more

John Owens services recently serviced and repaired my home's entire HVAC system, and I couldn't be happier with the experience, start to finish. When my unit went out they were able to quickly schedule a technician who was prompt, knowledge, and courteous. He explained the recommended repairs, and he provided images of my system that he used to clearly explain what was occurring with my unit. The price was more than reasonable, and the service was more than top notch. The work took two days, and John himself worked together with the technician the second day. He was dedicated to seeing my job completed to the highest standard. Good communication, service, and value. I would highly recommend John and his team for any job. read more

John and his crew are a delight to work with and helped out my family countless times, they are knowledgeable in countless ways and have multiple licenses to prove it! Gotta give these guys a shot you wont be disappointed ! read more

Update: More than 3 months later, after using our furnace constantly during one of the coldest winters ever, it's still going strong. Thank goodness we didn't listen to John Owens and his employee and spend thousands of dollars replacing a perfectly good furnace. And BTW, owner John Owens responded to this review by making it look like we were telling the plumber what to do and slamming doors. I'm sure that's the story Randy told his boss, but that's not at all what happened. Beware of this company. read more

Thanks to Chris Burke from John Owens Services, my 16 year old furnace is working again. He diagnosed the problem, replaced the malfunctioning part, checked to make sure it worked and then showed me photographs of some problem spots that may need repair in the future. Quick, easy, efficient and a fair price. GGCarroll read more

You get what you pay for. We've used John Owens for both heating systems repair and general handyman services. We've also used a lot of their competitors. Their handyman isn't the cheapest, but the quality is top notch. Would recommend John Owens if you want a job done right. read more

John Owens Services is always reliable, professional, and fair. We've used them for years to maintain our on-demand hot water heaters and their service has been flawless. Highly recommended! read more

Excellent experience having my water heater repaired. Called in the morning, and a technician was there by noon. Duane was very professional and did an excellent job with the repair which needed to be done in an awkward and cramped space. He texted me before he arrived, and he had the part needed for the repair on his truck. I highly recommend this company for professionalism and technical expertise. read more

Just an update. John has since advised me on two other occasions. His colleague, Ramiro, put in a sump pump for me last Friday. It was quick and he found a way to route is away from the house and into a bed of plants. The price was excellent. John is my go-to guy for anything plumbing and heating related, which is great to have living in a flood zone! read more

Our old water heater needed to be replaced and we decided to go the intelligent route of tankless water heater. After seeking proposals from several plumbers recommended by a trusted hardware store in Fairfax, we chose John Owens Services for several reasons. First, he is a Rinnai specialist and knows the tankless water heating systems very well. Second, his price was within reasons even though I could have save a few dollars buying the unit elsewhere or chosen another unknown plumber. The third and most important reason is the end result. John and his worker delivered and installed the heater on time and did a splendid installation job backed by a full extended warranty from Rinnai. Using modern technology and best quality pipes and fitting, the installation was a work of art in itself and strictly by the codes enforced by the town of Tiburon. Anyone who would write a negative review about this company may have hidden reasons to do so and, like many others, I can attest of the superb quality and ethics of John and his crew. I think that I have found my new plumber for my future needs. read more

We needed some work done on our heating system. We like to do business with local people. John came promptly, diagnosed the problem and we made an appointment to come back the following week. The work that John did was fast , efficient and done properly. we would definitely recommend and use him again in the future. read more

6 months ago, John and his crew replaced the water heater, furnace and washer/dryer in our recently purchased home, including new piping and venting for all 3. His bid was competitive, short lead time, and their work quality was excellent. They finished on time and on budget and took care of all the permitting. We will definitely call them in future! read more

Efficient- called back early am on holiday week and repaired our heater within the next few hours. HEAT was most appreciated with a very pleasant service person! read more

John Owens is a truly awesome heating contractor. John himself came to our house, and took a lot of time walking us through options for heating a cabin in the San Geronimo Valley. He helped us ask all the right questions so we could choose the solution that worked best for us, not something he was trying to sell. It took a couple of meetings to decide on a direction. After we did, John set a date for installation and everything happened on time and for the price he quoted. I also liked that I saw a John Owens truck around Fairfax with a KPOO bumper sticker -- my favorite radio station. You couldn't find a smarter, nicer and more organized heating contractor in Marin. Highly recommended. read more

Rep did an estimate for A/C after about 10 minutes at the house. All quotes came from a 'do not reply to' email address, contacted customer service there to ask follow up questions, got no response whatsoever, gave my business to someone else who deserved it. read more

John has great service and his installers were so polite and helpful and very knowledgeable about the system of heating we had installed. He responds quickly to any problem and we are really happy with our new heating system. read more

Outstanding service. Chris arrived and diagnosed our heating issues in minutes unlike another company we had used. Professional all the way. This will be our go to company in the future for any heating and or A/C issues. A big thanks. read more

Best customer service, very friendly. Our AC went out during the hottest week of the summer, called up JO and he sent out a technician within a 2 hr. window and he diagnosed and repaired it in about an hour such a relief to have a cool office again. Thank you for such great service. Dependable Tire and Brake. read more

One of our two central air conditioners, an older model, was not as cool as the other. So I asked a contractor friend and he recommended John Owens Services saying that it was well established and had a good reputation. One of the technicians, Temo Keit, came over and I was surprised at how knowledgeable and competent he was. He went through and serviced the unit and it ran like new. I highly recommend John Owens Services. I was not disappointed in their services and expect you will not be disappointed either. read more

I got three quotes to run electrical lines and install three ceiling fans in my home and decided to use John Owens Services based off the recommendation of a co-worker. I am so happy I decided on them. Alex came out on the scheduled day, arrived about 5 minutes early and went over everything with me about how the day would go. Alex was nothing but friendly, courteous, extremely professional and did some outstanding work. If you ever get the chance to use John Owens Services I would highly recommend them. I know I'll be using them again if I ever get the chance. read more

John and his crew were very responsive when the hot water tank for a Triangle Tube radiant heating system leaked. Great service, very knowledgeable. read more

I called an scheduled an appointment with John Owens and he did not show up for the appointment. Then I tried to reschedule and they said it would take another month for them to come out. It was a very cold winter and I was without a heater. Glad I found someone else to do the job. read more

Chris, who has a very friendly demeanor, serviced our furnace. He was very knowledgeable and very clear on what he had done. His explanations concerning the functioning of the furnace we're very helpful. read more

I had a great experience with John Owens Services, Inc. I called 4 other companies & he had the best rate for estimates. It wasn't my primary reason for going with him though. He was the only one willing to fit me into his schedule within a timely manner. The tech, Temo, showed up & was prompt, professional, courteous & solved the problem immediately. He was in & out in about 15 mins. That included installing the new part! read more

Installed a large furnace/air conditioner for our church. Nice people. Job done on time. Good price. Good machine.

Called me on a cancellation and arrived on time. Quickly assessed the problems of an attic furnace, made repairs and performed a quick service of the unit. A wee bit pricey for the work but I was not unhappy to have heat again... read more