Our built-in drawer Sharp microwave stopped heating after less than 1 year of use. However, because…read moreit was just barely past 1 year of the shipping arrival date, it was not covered by the 1-year comprehensive warranty. After spending more than $1500 on this crappy microwave, I vowed not to use the Sharp repair program ($300-400) or any Sharp affiliated appliance repair companies. However, I could not find any replacement built-in microwaves of the same size. Through many months of phone calls and emails, I was finally able to receive the replacement part (magnetron) covered under the 5-year magnetron warranty. Labor was not included in this parts warranty. I called a few appliance repair companies. One said they do not service microwave. Then, I was able to schedule with Urban and Denis gave me a verbal quote over the phone ($275). I usually price compare, but I felt this was a pretty reasonable price so we scheduled for a site visit just a few days later. Marat came to do the repair and within 1 hour we had a working microwave again! So the moral of my story is that I'll never buy anything from Sharp again, but I will not hesitate to call Urban again for my appliance repair needs :)

Denis and his and one of his team members came to my home and they did an excellent job. He…read morecommunicated very clearly about the time window and the scope of the job. They were mindful about not creating a mess and cleaning up afterwards. I would consider them for any of my clients' jobs in the future due to their confidence and well run business. I've already recommended them to my friends that homes in the Bay Area and rental properties. Amazing work Denis and team! I will be back and talk soon!

1 star is being gracious because the initial phone call went well. During the initial call I made…read moreit clear that I was calling for my 75yr old mother, thus it's best to only talk to me. Michael agreed that he would call. He did. During the visit, with me on speaker, it was agreed that I'd get a call the next day about pricing for the parts. The next day I received Michael's call declining the repair. His reason : Your mother asked me to also repair the ice maker for the same labor fee. My reply : I heard you agree. Why is this an issue today ? The clear agitation in his voice was not warranted. My question went unanswered. This was intentional and very poor communication ! Thanks for the free diagnostic. Now we can spend our money with a company who deserves it. Hopefully AI will make appliances where your expertise is not needed. Thus, interaction with you for people like me will not be an issue.

I am the P.M. for a non profit in Oakland, the outstanding service and prices that we received from…read moreBay Area Appliance Repair was greatly appreciated. Michael really knows the trade, his honesty and support goes a long way compared to the other repair shops I have dealt with.

Robert has helped me installing a used dryer and again when my Kenmore washer was having an issue…read more He got the part within a day and had it repaired in a jiffy. He knows his stuff.

After exploring several new dryer appliance store options I chose Antone's. A local small store…read morewhich has been in business many years. Their inventory is not huge, but I found just what I was looking for. And Comparing prices - most big box stores charge extra for delivery, removing old dryer, hook-up equipment, etc - Antone's price was totally competitive. They include everything in one price. Robert arrived on time, and working alone removed my old dryer, got the new one up and running. He was polite and very helpful. I definitely would recommend Antone's. And I like supporting small, local businesses.

I purchased a LG 4 door fridge. I even paid for the warranty. My fridge has been warm for 1 1/2…read moreweeks. Pacific sales hard to get to speak to me The Warrenty has Technitran to fix my fridge. Someone was supposed to come last Thursday never showed I thought to wait all day the next day. By the way when I made the appointment I selected the afternoon because I don't sleep well. I spoke to someone named David on Friday afternoon who told me he called Friday morning and I didn't answer the phone so he left a voice message to see if he could have come that morning. I don't fall asleep until 4-5 o'clock and I made Technitran aware when my fridge first broke. There is a lot more that occurred and I was supposed to have someone come here to add stuff to make the fridge cold again. There is so much more to tell. I will never buy from Pacific Sales again. They are a disaster. Don't seem to care about their customers Mary Jean Boutelle

Just finished with the install on a washer/dryer combo from Pacific Sales / Best Buy. All in all we…read moregot 3 new appliances - Stove, Fridge and W/D. I would give the sales and shopping experience a 5 star review. The sales team there was simply great. Having the online component with Best Buy is really handy for research and then going into the store to finalize things. Pricing was very competitive and best we could find in the area. The install was mostly good. We had some back n forth with one installer and ultimately all the work got done. Just felt like the first installer was being lazy and didn't want to finish the job properly. Of course they outsource the actual install to a local crew and so proper way to enforce things. All in all great, experience and would definitely use them again.

I am writing to share a wonderful customer service experience I had today at your Emeryville,…read moreCalifornia Home Depot location. I came into the store looking for a part for my portable washer and dryer, and I was assisted by Seth and Jose in the Plumbing Department. Both of them went above and beyond to help me. They took their time to research the issue, listened carefully to what I needed, and worked with me to find the best possible solution. I never felt rushed, and they were patient, professional, and genuinely kind throughout the entire interaction. Their knowledge, teamwork, and willingness to go the extra mile made a stressful situation much easier for me. It's not every day you receive that level of care and attention, and I truly appreciate the effort they put in. I wanted to make sure their outstanding service is recognized. They are a great representation of your store and of excellent customer care. Thank you for having such dedicated employees. Sincerely, Cj

I'm leaving a 5 star review specifically because of the employee KAT. She just went above and…read morebeyond to help us with an online order that we had to pick up. We had been having an ongoing issue with this order and had called the main line multiple times. We finally decided to go into the store and Kat helped us. She was so helpful, positive and cheerful! Thank you Kat!

I don't write a lot of reviews, but Paul really came through for us on short notice for an oven…read morereplacement. He showed up when he said he would, he had great communication, worked with us when the replacement oven didn't quite fit the cut out (the oven was too small). Came up with a a quick solution and it worked out great. It's not often these days you find this kind of service and care. I'd definitely recommend him and his crew - super professional and provide quality support.

I inquired about an over the range microwave installation. I assume a 2 hour job at the most. His…read morequote to install was $300. I was flabbergasted by the amount. My home is only 10 minutes away. I subsequently got a quote for $150. No wonder we have inflation due to outrages prices.

I have been going to the Best Buy on Mandela Parkway on and off for more than a decade. The store…read morehas changed a lot over the years. Before COVID, it was an easy five-star experience: well staffed, knowledgeable, and smooth. These days it is not quite as sharp as it used to be, but it is still a solid, useful electronics store. I bought my last monitor and keyboard here and both purchases worked out well. In each case I checked online for sales first, then went in so I could see the products in person. Having a physical place to look at gear and make returns is genuinely valuable. The sales staff I dealt with were friendly and clearly wanted to help. At the same time they came across a bit underprepared on the details. I would describe them as well meaning but not especially well informed. That can feel slightly annoying when you are trying to make a bigger purchase. For that reason, I strongly recommend doing your own research before heading in. Know what you want and know the current deals. The store is great for accessories and smaller items. For a desktop computer, I would be hesitant to rely on in store guidance alone. One bright spot: I got an excellent deal on a Lenovo laptop here, and again, it was nice to see it in person and have an easy return option if something went wrong.

Sold an "Excellent" open-box TV that was incomplete, then made the problem mine…read more I purchased an open-box Samsung 77" S95F from Best Buy listed in Excellent condition. After getting it home, I discovered it was missing major components, including the longer One Connect cable, screws for the TV stand, and even screws associated with the rear housing of the TV. That is not what most reasonable people would consider "Excellent." This wasn't a small missing accessory. The TV was materially incomplete and not as advertised. What made the experience much worse was what happened next. This is a very large TV, well over 75 pounds, and I had already paid for Uber XL transportation to get it home. I contacted Best Buy expecting a practical solution for a problem caused by their own quality control and open-box inspection process. Instead, I was told over and over to bring it back to the store, return it online, or exchange it if inventory allowed. No real ownership, no meaningful escalation, no pickup solution, and no answer on reimbursement for the cost and burden of transporting a 77-inch TV because Best Buy failed to verify what they were selling. The most frustrating part was that their support team acknowledged that returning a TV this size was unreasonable, but still kept repeating the same canned answer. I asked for escalation, asked for management, asked for a real resolution, and ultimately got nowhere. The chat was effectively ended without the issue being solved. When a store sells an open-box item in "Excellent" condition, the customer should be able to trust that it is complete and properly checked. That didn't happen here. This was a failure in QA, a failure in listing accuracy, and a failure in customer service. I'm leaving this review because this situation should have been handled far better, and because I'd still like someone in management to step in and make this right.

Gabe is a magician with appliances and a very nice man on top of that. He is the only person who…read morewould work on my old Westinghouse electric oven and I am incredibly grateful he is around. Super careful, trustworthy, and neat.

I found Gabe after being in discussion with another repair person for far too long. Gabe was…read moreresponsive and we had an appointment set up within a week. He came out and fixed one of the ovens within minutes and lots of other tasks that did not prove to be as easy. But Gabe kept plugging through and got it all done. I love this vintage stove and I never considered getting rid of it, but it really needed work. Gabe was just the guy for the job. Highly recommend! Before and after photos attached.