I had called them regarding my washer at home and was surprised they came in and checked it on the…read moresame day. Very friendly and professional. I will use them again.

Nick did a great job. He showed up on time. Worked quickly but thoroughly. And did a great job…read moreexplaining what my options were.

Our washing machine was having a leaking issue. Denis was able to have someone out on short notice…read moreto diagnose and address the issue. The technician was able to fix the problem but was up front about the possibility that it could occur again and discussed our potential options if that happens. Unfortunately the problem did wind up recurring but Denis was very consistent and communicative about our options and their warranty policy. I was impressed with their prompt communications and ability to have someone out on short notice.

My dishwasher stopped working & I contacted TrueCare. Denis came over within a few hours of being…read morecontacted. He had great communication as well. He diagnosed the issue and was very professional. Denis returned a week later to reconnect the screws that keep the dishwasher in place, too. Much appreciated! Thank you, Denis.

We worked with Manny, Alison, and Dan across several visits while planning our kitchen remodel, and…read moreeach of them played an important role in helping us through the process. Manny helped us put together our appliance package, compare options, and make the most of the available promotions. We already had a few appliances in mind, but his guidance helped us finalize our selections and build out the order. Alison walked us through the financing and rewards options and made the purchasing process straightforward. She was also able to help us when we returned later to purchase additional items, which made everything much easier. Dan helped us sort through a wide range of sink, faucet, and accessory options. He took the time to answer our questions and helped us find the right fit for our kitchen. We were even able to get the faucet we wanted during a sale. We appreciate the time, knowledge, and customer service that Manny, Alison, and Dan provided throughout the process. Their teamwork made a complex remodel project much easier to navigate.

Our relationship with Pacific, kitchen and bath started out like a really great first date…read more The showroom experience was impressive. The sales team was attentive, knowledgeable, and full of promises about how wonderful our future together was going to be. We were smitten. So smitten, in fact, that we committed to nearly $30,000 in appliances. Then the relationship got serious. Suddenly, those wonderful promises became "someone will call you" and "we will get that taken care of", "the installer will come back" and my personal favorite: another appointment. And another. And another. At this point, Pacific Kitchen and Home has been to the house so many times that I feel like we should stop calling these installation appointments and start calling them Dates. Unfortunately they keep showing up without flowers and occasionally leave without finishing what they came to do. We have rearranged schedules, made the property available repeatedly, waited for installers, dealt with return visits, and continue to be patient. When you spend nearly $30,000 on appliances-- and yes, I have the receipts-- it seems Reasonable to expect the installation experience to bear at least some resemblance of what was promised during the courtship. The frustrating part is that we really did like Pacific Kitcgand Home. That's why we made such a substantial purchase here. We weren't looking for the cheapest appliances; we were paying for what we believed would be a higher level of product, service, coordination, and follow through. So, Pacific Kitchen and Hone/Best Buy, we're not ready to break up. But we do think you owe us dinner. More specifically, we would appreciate a call from a store manager or someone at Best Buy customer relations who has the authority to review the history of this installation and discuss an appropriate refund or compensation for the installation charges and the extraordinary number of visits it has taken to get the purchase across the finish line. I would genuinely love to come back here and update this review to say: " They called. They listened. They made it right. Second date approved." Until then, I think we need to talk about our relationship.

Hector and Danny were top notch, savvy, friendly all around good guys. I am guessing you are…read moremighty proud to have them in your employ. we have always used Aztec. we ordered yesterday and they came today. give these guys cudos from us. Gayle Lopes and Greg Bean

WASTE of time choosing Aztec Appliance! They sold us a LEMON. Their website says "It's All About…read morethe Customer. Our focus is your satisfaction" . That is BULLSH**T when dealing with Sergio, the Store Manager at KM location. We decided to spend extra $$$$ for the SpeedQueen W/D. The model we wanted not in stock, so Sales Rep suggested their floor model, which was discounted but told never used. Going weeks without a washer, we agreed to purchased and schedule earliest delivery date. Had to stay home from work to accommodate their 5-hour delivery window. Once installed the Washer FAILED to work....my time wasted! The options given was to reject delivery or have them send appliance tech to fix. Okay, option 2...Unfortunately, they DO NOT have people to come to fix it, but was instructed to call the Manufacture to schedule for warranty repair of my supposedly new floor model Washer on the very first day delivered...WTF?!? Spoke with Store Manager, who did not care if customer' had huge inconvenience or would have to takeoff work a second day for repair because a product they sold did not work properly on day one. He said cuz we purchased the floor model, they wouldn't know if it works or not until installed. He was so proud offering to call the Manufacture for me to schedule a repair OR exchange for another appliance brand that I did not want OR apply credit to purchase a new SpeedQueen (with no discount)) regardless of customer experience, cuz he said it's not allowed. He explained customer's time taking off work for delivery and repair days is not his problem. He's there to run a business and giving a discount is not an option. Did not even consider refunding the $99 deliver fee to compensate for our troubles. So, we opted to have them pick-up the W/D and give us our money back. We then purchased at Pacific Sales on Morena Blvd. They had all the SpeedQueen models in stock at same price and FREE Delivery/Install. Go there for your high end appliances for true customer satisfaction.

I posted my project on Yelp because I needed to get the ice maker wiring fixed on my Whirlpool…read morerefrigerator. Best Appliance Service gave me a good quote, and Rizvan came out to take care of it. One thing I really appreciated was that he took his shoes off when he came into the house without me even having to ask. He found the issue and fixed the wiring in about an hour. Everything went smoothly, and we're really happy with the service and quality of the work.

Although Vlad didn't end up repairing our refrigerator, he called before coming out and asked a few…read morequestions about the issue. Based on our conversation, he advised us to contact LG directly because he believed the refrigerator was likely still under warranty--and he was absolutely right. Instead of charging us for a service call, he pointed us in the right direction and saved us both time and money. In this day and age, it's refreshing to find a company that values honesty and integrity over making a quick profit. I truly appreciate Vlad's professionalism and would not hesitate to recommend him.

I was having problems with my dryer, and 858Appliance was recommended to me by a local dryer vent…read morecleaning service. They were able to come the next day and even offered to come the same day I called. They are transparent, their prices are fair, and they did a great job! Incredibly helpful and straightforward service. Will call them again if I need help with any other appliances.

I spoke to Ed on the phone regarding my refrigerator (over 15 years old) not cooling properly…read moreanymore. He was very knowledgeable and let me know what the issues might be and gave me a price range of how much the repairs and labor would cost. He had Dimitry come in the very next day and he identified the issue. He mentioned it would take an hour to fix but he literally fixed it in 30 minutes. Now my old fridge is working perfectly. I will definitely use their services in the future and would recommend them to anyone that needs appliance repair. 10/10 service!

The whole experience was great. The initial repair and the repair and cleaning after the parts…read morecame in. Great team and fairly priced.

Called about microwave repair. The call was routed to an international call center. I explained I…read morehad two Dacor units with FCC ID APY. The representative quickly quoted $110 per unit and gave a time window. When I said I had more questions, he told me I wasn't allowed to ask questions -- that I should already know if I want to use them -- and hung up. No opportunity to discuss the issue, technician credentials, or anything else. So I definitely won't be asking because I won't be calling back.

Great service and experience all around. I needed a new dishwasher and fridge and wanted to buy…read morethem from a local business, so I was happy to find Appliance Alley close by. Every step of the process was smooth, including delivery, install, and removal of my old appliances. Very happy with my experience. Highly recommend.

The selection is always great, customer service is always wonderful. I have been shopping here for…read moremany years and wouldn't go anywhere else. There is a wide range of appliances for every budget. Knowledgeable sale associates make the process easy. There is never pressure to buy.

I had a problem with a Samsung dishwasher draining partially leading to an error code and not…read morecompleting the wash cycle. Mahal was available, professional, and easy to work with. He arrived on time, inspected the problem in detail and identified an issue with a small part connected to the motor. He walked me through the alternatives of ordering the part with coverage through a Samsung authorized dealer vs. ordering locally through Amazon or eBay. I chose the authorized option despite the cost being significantly higher, for peace of mind. Mahal confirmed the follow up appointment, did the installation efficiently and the machine has been working without and issues since then. Appreciate the service and recommend Repix for similar issues.

I highly reccommend Repix! In two visits Mahal fixed our washer, dryer, oven, dishwasher, and wine…read morecooler. His pricing is fair. He was ontime and responsive to phone calls. I have a strong feeling that he can perform other repairs and services besides what he did initially for us. This company is GREAT!

I'm usually the type of person who buys everything online or on Amazon because it's just easier…read more About a year and a half ago, I stopped by Best Buy Mission Valley just to look at TVs before finding the best deal online. Instead, I found the TV I wanted, received great service, and decided to purchase in-store and buy the Best Buy Protection plan for my $4,500+ TV. Fast forward 18 months, and the screen developed some unusual wear. It didn't affect the picture, but it was noticeable on dark scenes. I figured I'd see what Best Buy had to say. From start to finish, the experience was incredible: Justin in Geek Squad genuinely cared about helping me and made the process easy. Carla, the Geek Squad technician, was knowledgeable, professional, and confirmed the issue was covered. Within hours, my claim was approved. I then worked with Stephen from the Audio/Video team, who went above and beyond to find the replacement TV I wanted, even though it wasn't in stock. Ryan, the Assistant Store Manager, also took the time to answer my questions and made sure everything was taken care of. Great teams are built from the top, down and it shows. In the end, I received the newer model of my TV and even got about $500 back in store credit because of the price difference. I honestly couldn't be more impressed. This experience has truly changed my opinion of buying big-ticket electronics in-store. I'll absolutely be purchasing them from Best Buy going forward, and I'll always add the Protection plan. Outstanding customer service all around, thank you to the entire Best Buy Mission Valley team!

DO NOT purchase from this store or company…read more As a small business owner, it's so frustrating watching massive corporations operate in ways that can seriously impact small businesses without seeming to care. Last week I had to emergency purchase a new camera body for a shoot. Best Buy had it listed as "1-hour pickup," so I placed the order thinking I'd be able to grab it before my shoot. Hours later the order still wasn't ready so I figured I'd be able to grab it the next day. Come to find out the NEXT MORNING, they didn't actually have the camera in stock. When your livelihood depends on your equipment, listing something as available for pickup when it isn't can put someone's entire job at risk. And this isn't my first frustrating experience with them. I've also seen products priced higher right before a "sale," making the discount look way better than it actually is. I'm just so tired of corporate greed and huge companies getting away with practices that would absolutely destroy the reputation of a small business. Also customer service did absolutely nothing for me when I told them about the issue.