I found out about Rafael Floors from the great reviews they have. I was looking for carpet in my 3…read morebedrooms and hallway of my condo. I looked at a few places that didn't cut it. When I went to Rafael Floors and spoke with Robert Gomez, I was really impressed with his knowledge about flooring and carpeting. It was obvious he had decades of experience. I told him what I was looking for, and he answered a bunch of questions I had about carpet, quality, and the selection. I went home with several samples to check out how they looked in the different light throughout the day. After looking at the samples in my place for a week, I found the perfect carpet and color I wanted. Robert came over for measurements and an estimate. Everything had gone smoothly and professional to this point where in other places there were flags that would stop me cold, and I would stop the process and move on. The whole selection and purchase process with Robert went smoothly, and they were ready to install the carpet before I was because I had some painting that needed to be done, and I had to delay them several times. When I was finally ready, Juan and Douglas arrived on time to install the carpet. It was a two-day process, and I was really impressed how methodical they were. It was like they were putting together a puzzle they were really familiar with and each part was being sized and put in its place. I later found out that Rafael Floors has a lengthy training process for their installers that takes years. It starts with a 5-year apprentice program where they work under a journeyman installer before they can go out to install a carpet. Juan described to me what a momentous and serious occasion it was after 5 years to finally have a project of his own and being responsible for all the materials and making the customer happy. They did a perfect job and I was one happy customer. That was 3 months ago and I wanted to be sure that others would see my review like I saw others' so they would know what I know about Rafael Floors. Thanks Robert, Juan, Douglas, Arturo (master installer), and Kim!

Best flooring store in the Bay Area. Had a wonderful experience working with Steve Villa. Had…read moremultiple surfaces - LVP, Carpet and linoleum to cover. He has it all, and helped me to narrow down what was best for my home. I am so happy. Steve and his team did an outstanding job. Won't go anywhere else - also feels good to shop local and support such a great crew of people.

We just got a new home with some serious trouble spots and Ken and team came to the rescue. We were…read moreon a tight timeline and they made it easy from the start. We knew nothing about carpets and the different types of options available to us and Ken and his wife led us to the best option for our rough and tumble kid+animal househould. Our installers Omar and Marcello were lovely and total pros and the rooms came out looking fantastic. We'd hire them again in a heartbeat. In fact, I told Ken I wish we'd done more rooms, but alas, we need to pace our spending/room reno.

We are repeat customers, having bought several area rugs from Ken's Carpets in the past! This…read moreweekend, Ann helped us to find a great-quality remnant about 8'x10' from their stash, in a nice neutral color. The amazing thing this time was that they offered to bind it by 3:00pm, since they do it in-house, and so we had our new rug the same day, which I never expected. We also purchased the thinnest pad available to protect our floors. We then took a look at other flooring options in the store, since we need to replace an aging laminate floor in our home; Ann gave us some great advice and options to think about, including engineered wood planks as well as traditional hardwood.

It's really too bad that I can't give more than 5 Stars! I…read moream so impressed with the showroom floor--neat, clean, accessible, and lots of samples! But more than that, my experience with Xavier Marmier was truly great. He is patient, kind, not pushy, and available to answer whatever questions I may have. The installers were also friendly, quick, and did a fabulous job! I give The Floor Store not only 5 Stars but my business, and I will confidently recommend them to others! Thank you!

Xavier was very helpful and oversaw the project from beginning to end. The luxury vinyl plank…read moreflooring was terrific and matched beautifully with our original flooring. Highly recommend the Floor Store in San Rafael. This was our third project with them. them.

We found a beautiful wool rug for our bedroom. It was expertly trimmed and delivered completely…read morehappy with our purchase. We saved several thousand dollars by using a remnant. These guys know what they're doing!

Great place. I found what I needed. It took them over 10 days to get back to me about it then we…read moreordered it then they told me they're out of stock when they gave me a suggestion. It was nowhere near what I wanted and I was told they have nothing like what I want in stock very disappointed.

Bill offered very helpful advice to address our family's needs, not just for flooring but how it…read moremight impact health vulnerabilities in our home. Compassionate and knowledgeable, plus responsive to communication.

123-Floor did a great job replacing our floor. Very professional and went the extra mile. We will…read moredefinitely call them if we need another floor done.

Superb, knowledgeable, friendly staff. I brought in my measurements and the staff helped me pick a…read morecarpet. It fit perfectly in the space. They also cut a non-slip thin pad that fit the carpet. I love the look. Go to this business you won't be sorry.

This is a female run business. They do an amazing job helping you in narrowing down what will work…read morebest in your home. I bought both carpet and laminate flooring from them almost 10 years ago - still holding up beautifully! Even though I bought my hardwood flooring from somebody else, they still advise me and sell me the correct wood cleaning product. They're experts, and a small local biz who care about the community.

I waited a year + to write my review. Why? I wanted to see how our carpet held up. Not only did it…read morebeat my expectations but the events leading up to our installation was as amazing as the guidance provided by John. If you have a question(s) all will be answered by John. He is timely for all appointments. John even made sure our carpet was stored for as long as our contractor was delayed (no extra charge) by John, (wish I could say the same for others). Need special / different padding in certain areas? No problem. How about a carpet cleaning company? John had a recommendation for one as well. A master in this business has put the shine on our Condo! Thank you John.

I had another great experience with City Carpets. Avo greeted and welcomed me into the store in my…read moresearch for new carpet for my home office and a guest room. Hossein introduced me to the remnants where I found a super high quality and lovely carpet that would work for both rooms. Yesterday the two installers arrived promptly, removed my old carpet and pad and installed my beautiful new carpet. They were polite, professional and highly competent. I love doing business with this family owned store.

Both the owner Darryl and the staff Daniel are super friendly and helpful! The store is huge with…read moretons of products to choose. The price is good. It's a great store standing in the community for decades! Highly recommend it!

Immaculate showroom and great customer service. If you need to re-carpet a spiral staircase, this…read moreis your best option. You can pick any carpet available and they will make your treads. I'd been looking online for months! We brought in our old carpet to use as a pattern, but they can measure, cut, bind, and install. Thank you!

The store has a great selection but I found the sales staff completely unhelpful and rude. The…read morefirst person told me they couldn't tell me any prices, the second salesperson disappeared for 15 minutes and couldn't direct me to the price point I needed. I then called the next day and the man on the phone seemed bothered by my call. When I inquired about prices for 'Naturally Aged' flooring he told me he didn't know. So I asked if he could please call the vendor and he said yes but whatever the price was, expect it to increase. Why have items on display that you don't want to sell? Why be a salesperson if you don't like helping people? They won't be getting my business.

I wanted to re-do the flooring in my condo here in Petaluma and Floortex was a great partner to me…read moreevery step of the way! I appreciate that Floortex has experience working with HOA rules and was able to easily provide me with the expert advice and paperwork I needed to meet the acoustical requiements set by my building. I needed both LVP and carpet done and I loved the selection available in the showroom, which allowed me to browse a variety of price points and check out samples to bring home. The install techs were friendly and super professional and provided me with a high level of customer service throughout the install process. I found Floortex much easier to work with than other flooring stores, and I vetted several in Marin/Sonoma. They treated me with respect throughout the process and made me feel comfortable tackling a big home project. I'd recommend Floortex to anyone!

We had such a wonderful experience with this family run company…read more Hikmet and Monica were amazing - did not rush us in making any decisions, supported us as we tried to figure out what would be best for us and had very competitive, reasonable pricing. Installation was seamless - fabulous team, very professional and took great care of our furniture as they moved it in and out to put in the new carpeting and dispose of the old. We love our new carpets and highly recommend them!

F1 made a special effort to lay my new floors in spite of multiple setbacks from my insurance…read morecompany. They were willing to work with a set of tough circumstances and the results are everything I hoped for. I'm sure many Marinites want to support small local businesses -this is one of the best. Thank you Monica and Hikmet!