I got same day service from Justin; as soon as I notified the office that our septic was backing up, he was out in a few hours. Justin and his assistant managed to clean out a very packed in septic tank due to much too long since any previous cleanout, and were persistent and got everything dislodged and cleaned out. I was very impressed, and would certainly use Just-In Time again. read more

These guys are the best. Always come out quickly as possible. Super nice, great price and efficient clean service!

I had a very negative experience with Just in time. First, I felt, that the owner/wife was condescending . Many people who are not professionally trained feel that calling a woman or older person "sweetie" of my dear is being nice. I've owned three businesses And worked for others. I can tell you, if a customer calls you down on this you should take it as a learning experience not an insult. Secondly, after the truck got here, I was clear about what I wanted done which was contrary to his increased costs, increased services. I made it clear that want I wanted was what I could afford, and I understood that it may not be optimal, but that's what I wanted. He then wanted to argue with me about objecting to being called "My dear" on business call. read more

Would not recommend. Honesty seems to be an issue with them. The sales pitch is quite good but performance and integrity was terrible. I will use someone else on next pump out. read more

Septic system repair was outstanding. Justin is very knowledgeable. The repair was completed in a timely manner and at a fair price. I will definitely use him again read more

Just moved to Guerneville, CA and needed emergency septic help. Google was no help as I called a handful of companies that popped up in search and not one of them answered their phones, not even returned my message. So, I asked our new neighbors who they used and I'm so grateful to our neighbors. They used this company, I called talked to the most enduring sweet lady who got out Justin (get it? Just-in? He he he) that afternoon. Super nice guy, just like the lady on phone, I was impressed how he could help me understand more about the septic and easy to follow advice to keep it health. Who knew you needed to keep a poop box "healthy" LOL. I now have their magnet on my fridge and so so so so so grateful for them. I know they have 2 customers in Guerneville that gives them 5 star. I've only read the reviews here after I had them out and I am shocked to see 1 star reviews as my experience was far from that. But reading them makes me sad for Justin because it's people being mean, I read it as mad people taking their life issues out on innocent good people which is heartbreaking. read more

Very rude owner. Didn't have a mask on, no social distancing. The list goes on.. Shop somewhere else.

They responded and sent a vehicle out immediately! Very quick and efficient service. I highly recommend them for all types of treatment. Very responsive! read more

Just-in-Time Septic is in no way professional or reliable as advertised or reviewed. They took my money and ran! I hired them specifically because they are local, family owned, and licensed above what is needed for just a simple cleanout. I needed their septic inspection service for a real estate transaction and made sure before hiring them that I would get a typed report; I was even willing to pay more then other quotes for this reason. Kristen was very friendly, chatty and quick to take payment and schedule my appointment. However, the problem is I paid over $1000 for my tank to be pumped and inspected, and I NEVER got the formal report. After the inspection, I called at least 6 times, 2 of the times she answered and said she was having computer problems, but the calls were over a month apart. So really, you can run a business for over a month and still have computer issues? I don't think so, but I was very patient and very understanding and she said she would email it to me after calling her tech support guy. I never received a follow up call or my septic tank report. I have since then called no less then 10 more times, and she is not picking up or returning my messages. I even said on a voicemail that I was going to write this in a yelp review so please call me back to work it out because I'm not trying to make you look bad, you just need to do the right thing. It has been 4 months since I paid them and I still have NO professional report on my septic tank for my real estate sale. If the owners are reading this, I will be also reporting you to BBB, etc. if you do not give me the full service I paid for. Ghosting me is rude enough, but you can't take customer's money with out delivering your service - that's stealing. read more

Just-in Time Septic Pumping Services - verified unhappy customer sales receipt - Septic Services Near Me - Sebastopol, California

I would HIGHLY recommend this place for all your septic issues. Justin and his team took really good care of us in our new home when both of our tanks needed pumping coincidentally on the same day! Not only did they come out right away but Justin was super informative and took the time to explain everything to me since we've never lived in septic before. He even covered a few things with me that I could do on my own to save some money if I wasn't afraid of some DIY. read more

They seemed to do a good enough job pumping, but didn't close the septic tank back up again properly- even after we discussed the best way to do it. Justin (Just-in, get it?) said that his job was to open the tank and pump as needed, but not to close it back up again- (even though I was paying him by the hour to dig, open the lid and closes it up again). WTF. I had to dig down through 2 feet of dirt and gravel to close it properly. Since he didn't mark the location of the opening like i asked him to do, I had to dig a much larger hole than necessary. read more

Our experience with Just-In Time Plumbing and Septic has been outstanding every time. They are all courteous, friendly, and, during the pandemic, have followed social distancing and other covid virus rules. But most importantly, they get the job done. They back up their work. They are there when they say they are going to be there, they work hard and fast, and they solve the problem. They have been out here a number of times, for various plumbing and septic issues, most "emergency" situations, and each time they got here right away (thank goodness!) We have been more than satisfied with their well done, complete, and professional service. We recommend Just-In Time very highly and without reservation. You won't go wrong with this company - they will take care of you every time! read more

This company is awesome. I've been dealing with Kirsten since August of 2019 she's wonderful to work with and her team knows what they're doing. I highly recommend them. read more

Outstanding family-owned and run business that communicates and gets the job done 'right'. We felt cared for by Justin and Kirsten all along the way. Their work was thorough and well documented to us through photos and consultative conversation throughout. Their skill, knowledge, and professionalism built my confidence that our septic will keep on, keeping on for a long time!! read more

Just had my septic tank pumped , first time using this company . Called and got an appt for the next day with a two hour window , they were here right on time and got straight to it . No issues , perfect transaction , very knowledgeable and friendly . I will recommend and use them again . read more

Needed help asap and they came the next morning. Took care of the problem and answered my questions

Justin and Kirsten are fabulous. We have had Just In Time out for . . .just about everything. Most recently an EPIC septic system upgrade. Not just a normal repair - tearing up everything, new lines, new distribution boxes, pumping - taking a vintage, non-operable system into the modern age. Justin is thorough in his bids, takes notes and pictures along the way and great at explaining what needs to be done and giving clear estimates on both time and cost. We work away from the home and I have full trust in letting Justin and his team go in to make repairs while we're away which makes it so much easier for everyone. Kirsten is a delight - she always answers calls with a positive attitude and helpful in prioritizing jobs that are a bit more of an emergency than others. She is so easy to work with on sending payments and just generally keeping things on schedule. Truly A++!! read more

"Just-in-Time" did come out quickly and punctually, however the quote for pumping was told to me on the phone as $545-$635. I didn't realize that having a septic tank of 1350 sq. ft. would cost more, basically $735. That led to my original negative review. I received a call back from the woman in the office to explain the extra charge, and I credit her with that. it is not easy to call an unhappy customer. So I am changing my review upwards, but my advice to anyone shopping for septic pumping is to know the size of your tank when asking about the cost read more

They are extremely professional in all aspects of their scheduling, work ethic, pricing and performance. I will only use this company for any and all of my septic system needs. I can't say enough good things about this very professional company. Thank you! read more

Justin and team did a great job of responding quickly, providing excellent advice, and a professional performance!! I would not recommend anyone else but this company for all your septic needs. Thanks again! read more