When it comes to customer service, I can't imagine anyone is better than Hanson Heating and Air! After 20+ years as the original owners of a home in Petaluma, we decided to add air conditioning while replacing our heater. We hired Hanson Heating and Air for the job and they did an outstanding job! Unfortunately, shortly thereafter, we started to have problems with the air conditioning unit. ALL of the staff, from those taking the calls to the technicians coming out, were extremely helpful. While the situation was a bit aggravating, with repeated attempts to repair the unit, the fact we knew Will and everyone at Hanson Heating and Air would take care of us made the process easier to navigate and deal with. In the end, Hanson Heating and Air replaced the unit. It would not surprise me if they did so at a loss, but it was clear they wanted to make sure we were happy. You are making a mistake if you go to anyone else for your heating and air conditioner needs! read more

They refused to provide any kind of price range for a very specific service without performing a diagnostic first, which of course comes with an additional charge. In other words, they don't want me to be able to compare their quotes against anyone else's without some money and my time upfront. Lack of transparent pricing is typical of most of the HVAC companies in the area. Three stars is generous considering that I will definitely not do business with them, but a benefit of the doubt to not tank their other reviews. read more

Over the years, JW Hanson has completed numerous projects at our home. A completely new installation of the furnace, AC and water heater. Also, a mini split unit with heat pump and most recently a thorough cleaning of our duct system. From A to Z, Will Hanson, his crew and office staff are true professionals. I would not hesitate for a second to recommend his services. Absolutely the best! read more

I was very pleased with Michael who recently came out to service my heater. He was on time, polite, experienced and was able to answer all of my questions in clear way - no attitude, just simple helpful responses. Have used this company before and everyone has been great to work with, highly recommend them. read more

Here is a summary of the outstanding services and qualities of JW Hanson Heating and Air: 1. Appointments: When scheduling appointments, the office staff is responsive and follows up with email and text messaging. They are organized and provide a time window when to expect the technician to arrive. This enables me to plan my day more efficiently. They also text real time updates to allow me to coordinate my minute to minute schedule. 2. Knowledgeable: Whereas many trades people when faced with challenging problems involving complex equipment recommend replacement of "probable causes," Hansen technicians share the specific trouble shooting steps they have performed, along with the results and the next steps in the algorithm. Their level of knowledge and expertise is far beyond other technicians that I have encountered in this service space. I have observed this with all of their technicians, not just with one. 3. Quality of the workmanship: We had another electrician working on an unrelated issue who commented about the thoroughness and detail of the JW Hanson work performed. The independent electrician noted that often electricians will typically perform the minimal amount of work needed that can result in potential RFI. The neatness of their work - the wire routing, the connections, and equipment was complimented as first rate. 4. Integrity: They honor their work and installations. Their office staff is both knowledgeable and helpful. This has enabled me to more efficiently address problems and issues arising from the equipment. Furthermore, they have been very responsive to all of my questions and in a timely manner. 5. Pricing: middle of the pricing range for this type of service. In summary, JW Hanson is one of the finest trades companies that I have ever encountered in servicing our home. I have read some of the negative comments and understand that other customer experiences may differ from mine. We have used their services involving approximately seven visits for various servicing and mechanical problems during the last six years - for different equipment. I routinely limit my reviews for smaller businesses to only positive ones. I understand the difficulties of managing a small business. There are many small businesses that I contact privately when there are deficiencies. Hence, only the best are typically included in my reviews. read more

I called several other companies to repair my older radiant boiler system and all of them were quick to say that I needed a new system. Eli came and was the only one who took out a screwdriver and did the process of elimination, diagnosed what the problem was and fixed it. I am just so happy to find a company that I will be calling for future services as well as referring to my friends and neighbors. read more

My heater wasn't working. I left a voice message at JW Hanson on a Sunday afternoon. First thing Monday they called back and said they could come out Wednesday morning but would call me if they got a cancellation to come sooner. Later that morning they called back to say they could come between 1-3. The Tech texted at 1pm to say he was on his way. After arrival he quickly found and fixed the problem and also changed the heater air filter. All taken care of for the service fee of $175. All the staff I interacted with were really friendly and helpful. I would highly recommend this company. read more

Will came out and did a thorough assessment of our needs to replace a 19-year-old gas water heater and to make recommendations for a new water heater install in the garage conversion JADU, providing efficiency options for both. Since our contractor didn't allow subcontractors, we missed out on utilizing Will's expertise and services, but Will was still helpful in providing additional insight - even though he knew he wasn't getting the work/sale. I highly recommend Will and would suggest that you have him consult prior to new construction, so that your HVAC and water heater is optimally designed. read more

Had Austin out today for a furnace maintenance for my very old ceiling mounted gas furnace. I found many other companies wouldn't service it and Hanson said they had experience with them and were glad to help. Austin was extremely thorough, willing to answer all of my questions and go over his findings in detail. He was very personable, professional, and honest. I really appreciate the service he provided, as well as the extremely helpful and friendly folks I've spoken with over the phone who helped schedule the appointment. Thanks so much, will definitely be continuing to use you and recommend you to others! read more

I realize my situation may be somewhat unique in that I have a home built in the early 70s with no AC or ducting (heating system is old hot water hydronic baseboards. Had Will out to investigate putting in a complete HVAC system with heat pumps. Really enjoyed his attitude and great energy. He had great ideas and I was on board. Bottom line, he ghosted us... I called the office a week or 2 after the preliminary visit and he was on vacation. I was assured I'd hear back on his return... an month and a half has passed and crickets. I can understand not wanting the job but the professional way to handle that would have been to let me know- really surprised that he's a local business with great reviews. read more

Please do not hire this company. I have never been so dissatisfied with quality and service ever. When they couldn't fix my heater I was charged $600. When I contacted them to discuss the situation they sent my bill to collections. Really?! read more

I've been using JW Hanson for quite a few years now. Most recently they helped me replace a faulty water heater. I called the owner, Will, on a Sunday and he had a technician out to us the next day. Fantastic service! Will and his team have also installed a ductless AC system in one of our rental properties and kept up with maintenance issues on our radiant heat system in our home. Every time, his guys have been fantastic to work with. Will always takes the time to walk me through our options on every repair and new installation. He's just a real pleasure to work with, has integrity, and gets the job done right every time. I highly recommend JW Hanson Heating and Air. read more

I will add to the reviews saying they don't care about their customers. Apparently there have been a number of HVAC companies in our area retiring or moving, so for the moment there is plenty of work, so they feel they don't have to care about repeat business. I have used this company for 8 years spending thousands of dollars on a radiant heating system which they replaced, serviced and repaired. About 2 years ago, I had them service 3 minisplit AC/Heat units in other buildings on our property. A couple of months ago, I started getting complaints about one that was in a room we use as an "Airbnb". I didn't have a good feeling about the person from Hanson who did this service, so I called a different company to come out and see what was wrong. They found a completely clogged wheel that had 5+ years of dirt in it according to technician (which was when I had previously serviced it). I have attached a video that the technician at Adam's Heating and Cooling made for me. As I mentioned, it was an Airbnb, so had been empty for at least a year of the 2 years since Hanson had done service due to COVID. I contacted Will to ask that he have someone come and check the other 2 supposedly serviced units as I was worried they were probably clogged too and could be dangerous (I didn't ask for a refund for previous service or reimbursement for the $310 it cost to re-service this unit. He basically laughed in my face and told me I was ridiculous for thinking he would stand by service that was 2 years old. I was dumbfounded. He was basically calling me a liar. My husband and I own a large property with many "moving parts" and I have different service people out here almost weekly, and I have NEVER EVER experienced service this atrocious. DO not give these people your business. read more

JW Hanson Heating and Air - Heating & Air Conditioning/HVAC Near Me - Santa Rosa, California

Do not use this company. They have poor workmanship, won't take responsibility for problems they create and will do what they can to upsell and create more work for themselves. Just don't do it!!! read more

JW Hanson was so wonderful to deal with. After calling another company we used in the past and got no response, we called JW Hanson. Sarah, who answered the phone was helpful and courteous. She set up a same day appointment for a visit from the technician. The Technician, Chris was early! He was conscientious, courteous, careful and respectful. He fixed our heater and made some adjustments and helpful suggestions. The cost was reasonable and appropriate. We will use them again, exclusively!!!! read more

Hanson Heating and Air installed a radiant heating system in our house when we did a remodel in 2016. The first year they returned on complinatary basis to check over the system. It has worked well since installation, except this past winter the boiler had a malfunction. The manufacturer sent courtesy replacement parts even though it was a few months past the warranty period, and Hanson installed those and returned several times when the new parts were not working correctly. One day it seemed Austin was here for a good chunk of the day. I really appreciate their thorough and consiencious approach. read more

JW Hanson installed a generator for me. This is a local company who has been in business here for many years. The owners, Will and Kim, and all the technicians are easy to deal with. Their customer service is excellent. Their knowledge is over the top. Will and another came out, looked at the site, and we sat down. They listened to me tell them what I needed. They suggested a few options, which were good. We agreed. Kim in the office was a true joy to deal with. Once the job was scheduled, they stayed right on it until it was done to my satisfaction and their incredibly high standards. They answered any question I had. They fixed a few things promptly. Casey was the main installer. Working with him was a pleasure. I would hire Hanson Heating and Air again. read more

I had four different companies bid on some repair work for my home boiler unit, but Hanson's response was by far the quickest, most reasonably priced, and seemingly most comprehensive. But the best part is when they actually did the repairs...the service technician (Austin) was on-time, polite, highly knowledgeable, and willing to keep me abreast of what he was doing. He worked with me beforehand to prioritize which repairs were the most critical, so I didn't end up spending more money than I really needed or wanted to. And when the repairs were complete, the work looked 100% professionally done--no leaks, noises, leftover mess, or other unpleasant surprises. This might sound like what you'd normally expect from a service provider, but my past experience with Hanson's competitors has often left me sorely disappointed. Not so with Hanson, which provided fast, highly competent service at a fair price, and was super pleasant to work with. read more

Our heater failed in the Winter and we needed it fixed ASAP! Called another heating company and they admitted they were too busy, and referred me to their competitor, JW Hanson. Called JW Hanson and the guy came out in a few hours, replaced one part, and all was good again. The service technician was very friendly and knowledgeable. Would call them again the next time we have an HVAC issue. read more

Once again, Hanson helped us out in a pinch. They were timely, punctual, courteous and reasonably priced. I have found them to very knowledgeable about mini split ductless heating and cooling systems. read more

Hanson HVAC designed and repaired a complex residential/commercial radiant heating system where I used to live, and recently repaired an older radiant system at my current home. Both Will Hanson and Ely do first-rate work, and despite being much in demand, respond pretty quickly to no-heat "emergencies. We were particularly grateful to office staff and Ely for a phone consultation, and then finding time for him to come over quickly when a tiny water leak knocked out the boiler than runs the heating system. read more

I got several quotes and reached out to alot of plumbers and HVAC specialists to do a fairly complicated job at my property, I chose Hanson Heating and Air and am glad I did. We were working on converting our property from LP (liquified propane) to NG (natural gas). There were several moving parts to this job and Hanson Heating and Air was able to handle them all for me. They converted two furnaces, installed a new water heater, and assisted with certifying my pipes with the county inspector. From start to finish they were consummate professionals. Keeping their appointments, providing a free on site consultation, a written (and emailed) quote for the work, always ready and willing to answer any and all questions and generally went above and beyond for service. Finally, their prices were in-line with their competitors. read more

I called another heating company to diagnose a dead furnace in a condo. They found a bunch of wires pulled out of a connector by a previous tenant, quoted $351 for the part plus labor plus $79 diagnostic charge. The technician guessed that once the wiring was repaired he would find more problems and that the system would likely need about $1000 worth of fixes. Will came out, replaced the wiring harness for $55, found the vent motor siezed up, repaired it without having to replace it, then discovered that the gas valve was inoperative, had one on the truck, replaced it on the spot and wrapped the whole job for under $500. Top notch. read more

I contacted Will Hanson to give me a quote for AC install. Our 1940s house is usually pretty cool, but in the summer the lath and plaster walls can work against us and trap the heat inside. I had a great experience and I wanted to write this review so others can consider the UNIQUE whole house fan solution that Hanson Heating put in place. Will and his staff were prompt and courteous and came out to see the house right away. We had talked to another HVAC provider who had quoted AC, and Will offered to do the same, but Will recommended we go in an entirely different direction. One of the problems with installing AC was that there was no convenient place to put the compressor unit, which would need a concrete pad to sit on, would need to be 5' from the property line, isn't exactly quiet, and would need to be protected from the kids. Will recommended a side-mounted unit that we could jam in behind the house, but there was another good reason NOT to do an AC install. AC is expensive. We're talking about $5-7k installed. Maybe more. I got the same price range from the other HVAC contractor, so I believe that number! I guess there are a fair number of maintenance concerns, and frankly I'm not sure it would have been worth it to run only a dozen times a year. Will Hanson was talking me out of spending $5-7k installing AC. I was a little surprised. The other company had given me a quote and was quite happy to discuss all of the pricy options I could consider. Will hesitated to give me the quote and suggested I do something much less expensive. Will recommended we install a whole house fan (but with a twist). When you google "whole house fan", you find that it's a big fan installed in your ceiling that blows the air inside the house into the attic. The idea is that the hot air inside your house goes into the attic and displaces the super-hot air that's up there. The fan draws in cooler air from outside (you need to open the windows when you turn the fan on!) and cools down the house. I liked parts of this idea. The whole house fan is better than an attic fan: it creates a positive pressure in the attic that pushes out all the super-hot air through all of the roof, gable, and eyebrow vents. I like the idea of pulling in cool air from outside, especially here in Santa Rosa where we're blessed with nice cool evenings, even on most of the hottest days. But there were parts of the conventional whole house fan plan that I didn't like: the fan needs a huge hole in your ceiling to suck the air out of the house and blow it into the attic. In the winter, when you want to keep warm air inside the house, you're supposed to put a cover over the grate. Plus the conventional whole house fan is very loud. It pushes a lot of air. Like 5000+cfm! I understand that it sounds like a helicoper. So when Will proposed connecting the whole house fan to our existing ducting, I was intrigued. What this would mean is that the fan doesn't need a separate hole in the ceiling. The fan is connected to the existing HVAC return ducts. It has a gravity baffle (and the fan itself) which stops leakage when the furnace is generating heat. When the whole house fan is turned on, it sucks air from the existing HVAC ducts. 75% of the air being blown into the attic comes from our two existing return ducts that are already in our ceiling. The other 25% comes from the floor-mounted registers in each room. This is the smart part of Will's twist to the regular whole house fan: it draws heat from every room, regardless of whether the interior house doors are open or closed. It vents into the attic like a conventional whole house fan, which cools the super-hot volume of air that sits up there. It pulls in cool outside air into each room that has the floor mounted registers (which is every room). Plus, we don't have another huge hole in the ceiling, the noise isn't helicopter loud, and the price is much less than a traditional AC install. So maybe you're not as interested in HVAC as I am (I can't help it, I'm an engineer), and maybe you're not sure about the theory. Let me tell you about how it's worked since we had it installed: it's awesome. I installed temperature sensors on the wall near the thermostat and whole house fan rotary dial, in the attic, and outside the house. On a warm day the attic will be 110-120F, the house will be 80F, and by 6PM the outside temperature will be 75F and dropping. In a few hours the attic is down 20-30F and the inside temperature drops 10F. The whole house fan works. Will's unique twist dramatically improves the traditional idea. I can't recommend this enough. I suggest you contact him for your HVAC needs without reservation. Will Sitch Proctor Terrace homeowner read more

Will and his entire team are awesome. Incredible customer service from the first phone call through to the end. They worked with us and delivered what we needed. They've also followed up multiple times to make sure we're happy and everything is working as expected. I highly recommend this business. read more

The Yelp community comes through again! My level of satisfaction started high and remained that way, from the first phone call to a warm & toasty house. Kim was infectiously friendly on the first call and sent out a tech, Jason, that day. Jason arrived on-time and took a look at the problem. He gave us several different options and ordered the part we'd needed. He said it would arrive in about 6-10 days (due to it being an older heater,) but he set it up so the unit would work until the new part arrived. Unfortunately after about a day, it went out again. I called the company again just to see if there was anything we could do in the meantime. The owner came by that night- around 7 PM on a Friday- to show me how to "macgyver" the heater to work until the new part came in. Just like clockwork, the part came in, Jason called and said he would be here and he was! Very reasonable pricing and fantastic service- I would use them again in a heartbeat. read more

JW Hansen designed & installed our water heater / radiant floor system about 6 years ago in Kenwood. We also have them provide a yearly inspection of the system. Everyone @ Hanson are professional, courteous and knowledgeable. Our system has worked flawlessly and we would highly recommend them. In fact we are so proud of our warm floors we would welcome any prospective JW Hanson clients to come by and see the success of our system. read more

Went to JW for a heat pump system repair. Wish I had called them for the initial install - they were friendly professionals from the front office folks to the technician Frankie. Frankie was so good he was able to do the job for less than 1/3 the cost of the multi-thousands estimate another well-known local heating & air company that came out. 1/3!!! That includes Frankie taking the time to diagnose the problem, explain to me exactly what was wrong and what he was going to do, doing the repair, and then checking his work. Next time, I'm calling JW! read more

Like most people I shut off my heat when I'm away for long periods of time. I returned from a long international business trip abroad absolutely tired and drained. Since I had shut off my heat before my trip my house was ice cold. To make matters worse, when I turned on my heat I discovered my heating system was not working. A cold night under as many blankets as I could find. I called Kim at JW Hanson at 8:30am based on these Yelp reviews. By 11:00am a service technician was working on my heating system. I'm certain they had a full schedule today but they made it appear effortless to squeeze me in. I run my own business and I know first hand how difficult it is to receive requests at the last minute. Usually you are asked to wait at the back of the line with everyone else. I'm so thankful Kim addressed my problem right away. You can call this company and be confident in their professionalism ! read more

When we bought our house in Santa Rosa three years ago, we had no expectation that the Trane furnace, seven years old at that time, would fail anytime soon. So when it stopped working at age ten, we called a heating company with stellar Yelp reviews to come out for a service call. We expected that we were in for a relatively inexpensive repair. Their service person came out and then asked a manager to also come and assess the situation. We were told that the furnace was unsafe to operate and that it needed to be replaced (for several reasons including it being oversized for the house). Their replacement estimate was approximately $7500. We had no reason to doubt their assessment but always get another quote for expensive jobs. So we went back to Yelp and called JW Hanson. BEST MOVE EVER! First, a real person answers the phone. I got a callback almost immediately from Will. Joshua came out, as did Will, to inspect the furnace several times. They impressed us with their professionalism, friendliness and knowledge. Long story short, they agreed that the furnace was unsafe but were able to repair and modify it successfully for several hundred dollars. It's been months now and we are enjoying our warm house at a huge savings! Needless to say, we highly, highly recommend this company. read more

After a number of years of great service, I was told "were too busy to come up to your area", "we have no one else to recommend". Why? I thought that we had a good relationship? Always had a good interaction with Will. We were always patient and understanding while he was dealing the the vagaries of our installation. This included one time having to wait 3 weeks in the coldest part of winter with no heat and a person in the house going through cancer treatments. I have a hydronic system with a Lochvinar boiler that requires specific service. Guess I don't rate big enough for them. They obviously don't care about their previous customers. I could just go pound salt. I suspicion that Kim steers which customers will be served - and in a discriminatory fashion! Too bad, because when contacting them I saw on their website that they do AC installation - thought that I might have them do that job for me. I'll find someone else. I am overwhelmingly insulted especially considering that there are other people that have left reviews that are potentially even further out of the way than my location. In follow up to your comments, I was already paying extra for the perceived extra distance. What? That not enough? To quote you: "I am acting in a discriminatory manner, this is just a policy change that we felt we needed to make in order to better serve our customers." Well it certainly doesn't serve me, and I was one of your customers. Beware - You will be cut out of the service area because your just too inconvenient! read more

Really like this company. Arrived on time, explained everything, clearly. Did what they said they were going to do..... and left. (after clearing up the mess) I would recommend them in a heartbeat. read more

I am writing to update my previous from January, give my highest rating, and express appreciation for great service. JWH completed all service and even fixed an additional problem promptly for my Mitsubishi split inverter. The service was efficient and professional and the fee very reasonable. I am a happy customer. read more

Wow! Called Hanson after 5 pm for an air conditioning problem, and they were at my house within 30 minutes. Tech arrived, went straight to work, and finished repairs in 30 minutes. Tech was professional, efficient, and very polite. Will absolutely continue to use them for all of my heating/cooling needs! read more

We contacted JW Hanson for duct cleaning, an assessment of our furnace and filtration after the Tubbs fire. The Hanson team found a way to modify their schedule to address our concerns at a time when no other service could attend to us for another 45 days. The price quoted was very competitive. The team was schedule in two days. They took care to protect our newly refinished floors with cloth tarps and explained the process. They were polite and cautious when moving furnishings. Adrian advised and installed a better filter for us and left us with a portable Hepa filter system to aid in continued air cleaning. Our home was spared during the fires but left us living in an area where debris removal is ongoing and affects our air quality. The Hanson team not only cleaned our home, they relieved our minds about managing the quality of our air. I would highly recommend this caring company. read more

Prompt, courteous, competent and conscientious, JW Hanson Heating and Air provides reliability you can count on.

Recently purchased a house that had some HVAC issues. Called several companies. Some either tried to sell me things I did not need (new furnace and/or new ducts) and some said they could not help me. JW Hanson Heating & Air came out to my house. Will (the owner) was very professional and polite and explained what could be done. And no, I did not need a new furnace at this time. He investigated the entire system and then outlined a plan that would resolve my heating problems. The two men that came out were professional, friendly, and did not try to upsell me any other services or products. Everyone that I had contact with (owners, front office & HVAC service team) were caring and very professional. It is nice to discover a business that is ethical and respectful. You can't go wrong in choosing JW Hanson. read more

Will and his team are fantastic. We first had them come out to balance our ventilation system around 8 years ago. Since our home is a combination of commercial and residential ducting is was not straight forward and he was the second contractor to work on it. Will came out himself and designed a fix that worked great! Two years ago we replaced our furnace and AC with Hanson Heating and they did a great job at a fair price. We even added a filtration system which helped with the fire smoke. Just a month ago as we were remodeling our kitchen we realized that the range vent hood had to go down a wall and under the house. After many hours with our GC, I contacted Will and he fit us in his schedule a few days later....and two weeks after that they installed venting and an in-line blower for our vent hood. Great design and installation. Can't say enough about them!!! read more

Excellent service! Prompt, knowledgeable, clean-cut and polite. Repaired my furnace and replaced the thermostat that I couldn't understand with one that I love! read more

I called JW Hanson because of the great reviews on Yelp, and I was not disappointed. Like the others have stated, from the first phone call to paying the bill at the end, I was impressed. Our heater has never worked efficiently, and when our thermostat broke a month ago, I knew we needed to bite the bullet and finally get the furnace serviced. Now, our furnace works great. I didn't realize how inconveniently we'd been living all these years! Our house temperature stays at a comfortable level, and the system seems to be quieter overall. Best of all, the service cost was very reasonable. Thank you, Jason, for your excellent service. read more