I'd like to give this business and Mark Rivera a five star rating. The business itself has a rapid response for their customer service. When calling to get pricing and part availability I always call Mark. He will take the time to get the vehicle information and ask for OE number to decode. If he is unable to get ahold of me over the phone he sends emails in response to a specific part. Request pictures to make sure I get the correct part. When it comes to delivery he is very honest if he is able to get the part in a timely manner; also informative if there have been any delays. He is a very knowledgeable sales representative. My go to guy for any and all questions. Over all great customer service. read more

Your customer service needs a huge improvement. The attitude towards customers is poor. For example, I called over the phone for a part and was told there is no warranty or refunds at all. Okay so I really needed the part, and I was told over the phone that it was in stock. I drove 25 minutes for nothing. I waited for them to pull the part and they simply said we don't have it with no consideration for the customers time. They are a joke and I don't understand how they are in business when they have terrible customer service. Buyers be aware. read more

These people are a bunch of blood suckers. Ordered a pat on Wednesday tat 9:30 and paid for it on line to be delivered on Friday but cancelled it at 1 pm Wednesday. They called me and said there is a 20% restocking fee on something that never even got to their door. What a bunch of thieves read more

Great customer service, James is great and he answered all of my questions, they carry a large variety of parts.

Great people to work with always trustworthy and never let me down yet they have great customer service and fast shipping

I made an order for a fender on a monday they said it will arrive on Wednesday it never did so I called back the following Monday to check status I spoke to James he said he didn't see an order not only that he was super disrespectful like if I was asking for free parts. all I was trying to do is purchase parts from them. Very bad customer servic. read more

worst experience!!!wish i could give 0 star. bought a transmission paid $2800 with 90days warranty, transmission went bad in 19 days, went back for warranty , didnt honor the warranty .now im stuck with bad tranny and cant drive. stay away from these crooks.. they take your $ and don't honor the warranty. read more

Terrible business to deal with, will not return part after telling me on phone I could if it doesn't match or work. Will not recommend. like most junkyard the people are junk. read more

I called for a door for my car, worker Benito told me they have it. I told him to put it aside I'm coming to pick up. 3 hours spent in traffic to find out that the door was sold long time ago. Idiots don't know how to manage their inventory read more

At about 4:15 pm on Friday 3/22, I was traveling north on Perris Blvd leaving Moreno Valley headed towards Reche Canyon. one of your Mercedes cargo vans sped up around me using the right shoulder and then passed the truck in front of me by veering to the left and around using the oncoming traffic lane. He had a truck number of 47 on the back above the license plate. read more

Went in with questions and hoping to buy a car/parts came out even more frustrated and confused. If you want good customer service and want to feel important avoid this place at all costs. They treat their customers like peasants. They make you feel like you need them and appreciate their business they are providing, when it should be the other way around. Go here if you want to feel like crap and unappreciated. Worst customer service ever! Both sales department and the owner "John" are to be avoided, so do yourself a favor and go somewhere else. read more

Been dealing with Mark at K & P regarding couple parts. He has been so helpful, knowledgeable and accurate. The response time is quick especially during hard times right now, I appreciate that very much. I'm sure I will need for of their service in the future and now I know who to contact. read more

Mark always helps us out with all our part needs, he always makes sure we get our parts in a timely matter, if for whatever reason there is a delay he makes sure to reach out to us right away to let us know there is a delay in our order. He always go above and beyond to assure our orders are correct. read more

Phillip with K&P is the best. He is always willing to help me out when I'm ordering parts. He is always asking for photos so we can ensure we are getting the correct parts before ordering. I don't know what I would do without Phillip. He is absolutely hilarious and makes ordering parts fun, easy, and, accurate!! read more

Horrible horrible customer service. I bought an alternator for my car here. They said they test it and works perfectly. I get home installed the alternator it doesn't work. So I had to go back and get another one. The other alternator was different did not fit into the housin in my car. So I went back to return the part since I choose to go somewhere else to get the alternator. When I go to return the part, he doesn't want to to return because it doesn't have any one of his marking. That's how I received the alternator. How is it my fault the guy who gave the alternator didn't put a marking. Very unprofessional and bad parts. Wouldn't recommend to buy anything here. FYI they make you pay before you even see your part. Your paying for. read more

K and P Auto Dismantler is the best! Customer service is 10 out of 10. Call and ask for Rafael he is very professional and will go above and beyond. Thank you Rafael for all your help! read more

Had the part I needed that I could not find anywhere in the country, literally. Super friendly staff who was A+ customer service. Totally worth the drive from the valley. Highly recommended parts spot. read more

I've always considered this place as 1st option, even after they negated on their promise to follow up (I made DOZENS of phone calls they simply ignored; talk about lack of professionalism). Earlier today, I walked in for a price quote. Simply put, Philip the customer rep behaved belligerently. He derided me in front of everyone to see, taunted me "to go to a dealership" & stared at me with a look enough to kill. The whole staff was collectively shaking their heads and looked on.. Cheaper prices for a total lack of repect? No Thanks! read more

Bought a $1200.00 head light from this company I was told it is like new it had minor issue. Got a new one from the dealer .called them few times got ignored. Finaly talked to the manager James He would not take it back.he was rude They make you wait for 30 days and ignore you. Later will say it's pass our return policy. Looking at the other reviews I should have never called these guys .I even told James I will send you the invoice from the Mercedes dealer he did not care. I don't know why these guys handle customers . I got the new head light from the dealer because my customer was not happy with the one we got from these guys. read more

I scheduled a pick for a return part and they never showed and then I call back later and they won't take back the part because it's past their return date. Spoke to the manager and he tells me "so what I'm not returning it" very unprofessional. Never use them! read more

I've been using K&P for years, they are always professional and courteous. Evan always keeps me updated and has the best customer service. Definitely give them a call if You need an auto parts! read more

Phoned Mark in the morning for a gearbox. He said he had it. I told him I would be there that afternoon. I drove 2 hours to pick it up. When I arrived I was told it was it was still in the car and it would take two days to remove. John the owner offered to take 1/2 the blame for the problem. When I pointed out the lack of accurate communication from Mark (resulting in a day of my wasted time), he suggested that I not do business with his company. So - the message from John the owner, to the people who are reading this review is "Don't do business with my company." read more

This is a great dismantler. They usually have most modern car parts with some of the best prices. Johnny is a great guy to deal with and can always get what you need. read more

K & P Auto Dismantler - Auto Parts & Supplies Near Me - Fontana, California

These guys charged my friend in full for an engine for him to hold it. When he drove 30 miles in his truck to pick it up, they told him they had sold it to someone else. Total dirtbags. I hope you never have the pain of dealing with these people. read more

Their drivers drive around like complete idiots, was going in the same direction as one of the drivers through diamond bar/chino hills when they swerved into my lane almost hitting me just to go through the next lane further up. For 3 miles this idiot was weaving through traffic just to end up at the same stoplights, motherfucker even went through right turn only lanes just to cut into the left lanes. read more

Ayvione is always on the top of his game, Killing it with the fast parts delivery. Prompt Delivery & Clean parts!

Good service and prompt delivery! Julio was a great help and even followed up to insure item was delivered. I deal with many different shops in my current job, this is one of the better ones. I highly recommend. read more

This Company Uses smashed up Headlights buy them for about 100$ for like 200 and they fixed them to make them Look New and sell them for 300-800$ each. Then tells everyone that its Factory Used thats called Scamming/ Fraud. There Costumer service is Very bad i ve sitted in the Front Office for 2hrs and im the only one there and gotten no help. read more

Parts vendor who's existence is dedicated to assisting the insurance companies on stifling body shops ability to make a profit on parts sales. They provide no wholesale discount to the reseller. They refuse to. They require the the reseller to mark it up themselves knowing that the most the insurance companies will pay is 20-25% making it the smallest parts profit in the industry...worse than high-end European parts. This practice isn't uncommon with recycled parts vendors. However, K&P applies to to the aftermarket and optional oem lines. Ludicrous... read more

They have great service and give you new bumper covers when you order bumper assy. Having a quality collision repair shop myself it is important to me to get great quality parts so I can in turn provide great quality repairs to my customers. Abs collision Center in in Fontana and K&P quality parts. What a great combo! read more

Bought a Rack & Pinion from these guys and told them I wanted the pick of the litter. They said they would not get me one with a broken boot or leaking and I could not go into the yard to look at them myself. They brought one out wrapped in paper, I guess so I would not look at it very well. I trusted them and installed it. After I installed it it leaked and the boot was torn. read more